Product Strategy Director - Provider Claims - Evernorth - Remote

📍 Job Overview

Job Title: Product Strategy Director - Provider Claims - Evernorth - Remote

Company: Cigna Healthcare

Location: Florida Work at Home (Hybrid with potential for 3 days/week in office near Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; or Scottsdale, AZ)

Job Type: Full time

Category: Product Management / Product Strategy (with a strong GTM and Operations focus)

Date Posted: 2026-08-26

Experience Level: 10+ years (8+ years in Product Management, 3+ years in People Leadership)

Remote Status: Remote (Hybrid for certain locations)

🚀 Role Summary

• Lead, coach, and scale a high-performing team of product managers focused on provider claims within the Evernorth division.

• Define and execute overarching product strategy, encompassing the entire product lifecycle from ideation to optimization, with a strong emphasis on driving measurable business outcomes.

• Drive the adoption and integration of cutting-edge technologies, including applied AI, Large Language Models (LLMs), and automation, to enhance customer experiences and operational efficiency.

• Partner closely with engineering, operations, data, design, and business stakeholders to ensure strategic alignment, successful product delivery, and robust governance.

• Translate complex technical capabilities and market opportunities into actionable product roadmaps, balancing innovation with scalability, risk, and regulatory compliance.

📝 Enhancement Note: This role is positioned as a senior leadership position within Product Strategy, with a significant focus on driving GTM-ready solutions for provider claims. The emphasis on AI, LLMs, and automation suggests a forward-thinking product organization aiming to leverage advanced technologies for operational efficiency and competitive advantage. The "Provider Claims" specialization within "Evernorth" indicates a need for domain expertise in healthcare revenue cycle management and payer-provider interactions.

📈 Primary Responsibilities

• Team Leadership & Development: Lead, mentor, and develop a team of product managers, fostering a culture of customer-centricity, innovation, accountability, and continuous improvement through clear goal setting and career development paths.

• Product Vision & Strategy: Define, communicate, and evolve a clear product vision and strategy for provider claims, aligned with enterprise goals, identifying opportunities for technological advancements and process improvements.

• Technology Integration: Drive the adoption of AI, LLM-enabled capabilities, and automation within the product portfolio, evaluating emerging technologies to inform strategic decisions and product enhancements.

• Product Lifecycle Management: Oversee the end-to-end product lifecycle, guiding teams in modern product management and agile development practices, including AI-assisted development tools and rapid prototyping.

• Stakeholder Engagement & Influence: Build and maintain strong relationships with senior leaders and cross-functional partners (engineering, operations, data, design, business), effectively communicating product strategy, progress, risks, and outcomes.

• Business Outcome Delivery: Ensure products deliver exceptional customer experiences, drive operational efficiency, and achieve measurable business results, with a focus on applied AI solutions being secure and compliant.

• Market & Customer Insights: Monitor industry trends, competitive landscapes, and customer needs to inform product strategy and ensure market differentiation and maximum value delivery.

• Risk & Governance: Balance innovation with scalability, governance, and risk management, ensuring all technology-enabled solutions operate within a regulated and complex environment.

📝 Enhancement Note: The primary responsibilities highlight a blend of strategic leadership, technical acumen (AI/LLMs), and operational execution. The emphasis on "Provider Claims" and "Evernorth" implies a need for deep understanding of healthcare payer operations, claims processing, and regulatory environments. The role requires translating abstract technological possibilities into tangible business value within a complex, regulated sector.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or higher strongly preferred, or equivalent work experience required. Experience:

• 8+ years of product management experience required.

• 3+ years in a people leadership role highly preferred.

• Solid experience developing, coaching, and retaining high-performing product managers is highly preferred.

• Proven success managing multiple, complex product portfolios.

• Experience delivering technology-enabled solutions in a regulated/complex environment preferred.

• Experience delivering business outcomes through product solutions.

• Experience with rapid prototyping and experimentation. Required Skills:

• Working knowledge of applied AI, large language models (LLMs), and automation concepts required.

• Ability to translate technical possibilities into customer and business value is required.

• Strong strategic thinking and data-driven decision making.

• Deep understanding of product discovery and agile development practices.

• Excellent communication and stakeholder management skills.

• Ability to lead through ambiguity and drive consensus.

• Ability to explain complex concepts to varied audiences. Preferred Skills:

• Experience in the healthcare industry, specifically with provider claims or payer operations.

• Familiarity with AI-assisted development tools and rapid prototyping methodologies.

• Experience with establishing and managing governance frameworks for AI/ML products.

• Proven track record of driving adoption of new technologies and development approaches.

📝 Enhancement Note: The qualifications emphasize a strong foundation in product management and leadership, coupled with a critical need for expertise in emerging technologies like AI and LLMs. The preference for healthcare/provider claims experience is a key differentiator for candidates seeking to excel in this specific role within Evernorth. The ability to translate technical concepts into business value and manage complex portfolios within regulated environments are crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Prepare detailed case studies showcasing successful product launches, strategic initiatives, or significant process improvements driven by your leadership. These should clearly articulate the problem, your strategic approach, the technologies leveraged (especially AI/automation), the execution, and quantifiable business outcomes (e.g., efficiency gains, cost reduction, revenue impact).

• Product Roadmaps: Demonstrate experience in developing, communicating, and executing complex product roadmaps. Portfolio examples should illustrate how you balanced innovation, technical debt, and strategic priorities.

• Technology Adoption: Showcase initiatives where you led the adoption or integration of new technologies, particularly AI, LLMs, or automation, highlighting the strategic rationale, implementation challenges, and resultant benefits.

• Process Optimization Examples: Include examples of how you've identified and implemented process improvements within product development, lifecycle management, or stakeholder engagement to enhance efficiency and effectiveness.

Process Documentation:

• Agile Methodologies: Provide evidence of your team's adherence to and optimization of agile development frameworks (Scrum, Kanban), including sprint planning, backlog management, and continuous delivery practices.

• Product Discovery Frameworks: Illustrate your approach to product discovery, including user research, market analysis, and validation techniques used to inform product strategy and roadmap decisions.

• AI/LLM Governance: If possible, include examples or documentation outlining your approach to managing AI/LLM development, focusing on aspects like data privacy, ethical considerations, compliance, and risk mitigation within a regulated industry.

📝 Enhancement Note: For a Director-level Product Strategy role, the portfolio should go beyond individual contributions to demonstrate leadership in shaping product direction, managing teams, and driving strategic initiatives. Emphasis on quantifiable outcomes, technological innovation (AI/LLMs), and navigating complex, regulated environments like healthcare is paramount. The ability to articulate process improvements and strategic decision-making is key.

💵 Compensation & Benefits

Salary Range:

• Estimated Annual Salary: $161,900 - $269,800 USD per year.

• Note: This range is based on the provided information and industry benchmarks for a Director-level Product Strategy role in the US, considering experience level and the strategic nature of the position. Geographic location will also be a factor in the final determination.

Benefits:

• Comprehensive health benefits starting on day one, including:

  • Medical, Vision, and Dental coverage
  • Well-being and behavioral health programs

• Retirement savings: 401(k) plan.

• Company-paid life insurance.

• Professional development: Tuition reimbursement.

• Generous paid time off: Minimum of 18 days per year.

• Paid holidays.

• Leaves of absence.

• Eligibility for an annual bonus and long-term incentive plan. Working Hours:

• Standard full-time hours are anticipated, likely around 40 hours per week.

• Flexibility may be offered, but the role requires significant availability for strategic planning, cross-functional collaboration, and team management.

• Requires a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload for remote work.

📝 Enhancement Note: The salary range provided is within the expected band for a Director-level Product Strategy role in the US, particularly within a large healthcare organization like Cigna. The benefits package is comprehensive, reflecting Cigna's commitment to employee well-being and professional growth. The mention of bonus and long-term incentives suggests performance-driven compensation at this level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare and Insurance (specifically Health Services and Insurance Provider)

Company Size: Large enterprise (Cigna Group has a significant global presence and employee base).

Founded: Cigna was founded in 1792, Evernorth Health Services is a more recent integration of various health services capabilities. This long history suggests stability and a deep understanding of the healthcare landscape, while Evernorth represents a forward-looking approach to health solutions.

Team Structure:

• The Product Strategy Director will lead a team of product managers, likely within the Evernorth Health Services division, focusing on provider claims solutions.

• This role will involve close collaboration with other product teams, engineering, data science, operations, design, marketing, and business development.

• The reporting structure would likely be to a VP or Senior Director of Product Management or Strategy within Evernorth. Methodology:

• Data-Driven Decision Making: The company emphasizes leveraging data to inform product strategy, prioritize initiatives, and measure success.

• Customer-Centricity: A core value is understanding and meeting customer needs, ensuring products deliver value and a positive experience.

• Innovation & Technology Adoption: There's a clear focus on embracing new technologies like AI, LLMs, and automation to drive innovation and efficiency.

• Agile & Lean Practices: Modern product development methodologies are expected to be employed for efficient delivery and continuous improvement.

Company Website: https://www.cigna.com/ and https://www.evernorth.com/

📝 Enhancement Note: Cigna operates in a highly regulated and complex industry, so its culture likely balances innovation with a strong emphasis on compliance, risk management, and ethical practices. The integration of Evernorth suggests a strategic move towards expanding health services capabilities, making this role critical in driving that growth.

📈 Career & Growth Analysis

Operations Career Level: This is a senior leadership role, typically considered Director or Senior Director level within Product Management and Strategy. It involves significant responsibility for strategy formulation, team leadership, and business impact.

Reporting Structure: The role reports to senior leadership within Evernorth's product or strategy organization, with direct reports being Product Managers. This structure allows for significant influence on departmental and organizational strategy.

Operations Impact: The Product Strategy Director plays a pivotal role in shaping the future of provider claims solutions within Evernorth. Their work directly impacts operational efficiency, customer satisfaction, competitive positioning, and ultimately, the financial performance of the division by driving innovative, technology-enabled solutions.

Growth Opportunities:

• Leadership Advancement: Potential to advance to VP or Senior VP roles within Product Management or Strategy, overseeing larger portfolios or broader functional areas.

• Specialization & Expertise: Opportunity to deepen expertise in AI, LLMs, and automation within the healthcare domain, becoming a recognized thought leader.

• Cross-Functional Leadership: Potential to move into broader GTM, operations, or business unit leadership roles by leveraging a deep understanding of product and market dynamics.

• Strategic Influence: Direct involvement in shaping the long-term strategic direction of Evernorth's health services offerings.

📝 Enhancement Note: This role offers substantial growth potential for individuals looking to lead at a strategic level within a major healthcare organization. The emphasis on emerging technologies provides opportunities for skill development and specialization, making candidates highly valuable in the evolving tech landscape.

🌐 Work Environment

Office Type: Remote with a Hybrid option. Employees residing within 50 miles of specified office locations (Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; or Scottsdale, AZ) may be required to work in the office up to three days per week.

Office Location(s): While remote, the company has established hubs in Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ. This hybrid model offers flexibility while maintaining opportunities for in-person collaboration.

Workspace Context:

• Remote Work Flexibility: The primary arrangement is remote, offering flexibility in managing work-life balance.

• Collaborative Technology: Expect to utilize a suite of digital collaboration tools (e.g., video conferencing, instant messaging, project management software) to connect with team members and stakeholders.

• Hybrid Collaboration: For those near office hubs, the hybrid model allows for in-person brainstorming, team meetings, and strategic discussions, fostering stronger relationships and more dynamic problem-solving.

• Focus on Productivity: The role requires a dedicated home office setup with reliable high-speed internet to ensure seamless remote operations.

Work Schedule:

• Standard full-time working hours (approximately 40 hours/week) are expected.

• While remote, availability during core business hours for collaboration and meetings is crucial.

• Occasional travel (up to 25%) may be required for strategic meetings, team offsites, or client engagements.

📝 Enhancement Note: The hybrid remote model indicates a company that embraces flexible work arrangements while recognizing the value of in-person interaction for strategic roles. Candidates should be comfortable with both remote collaboration and potential requirements for on-site presence in designated locations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will conduct an initial screening to assess overall fit, experience, and alignment with the role's core requirements.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on leadership experience, strategic thinking, product vision, and team management approach. Be prepared to discuss your philosophy on coaching and scaling product teams.

• Cross-Functional Interviews: Interviews with key stakeholders from engineering, operations, data, and business units. These will assess your collaboration style, ability to influence, and understanding of cross-functional dependencies, particularly in a healthcare context.

• Case Study Presentation: A significant component will likely involve presenting a detailed case study from your portfolio. This will demonstrate your strategic decision-making, problem-solving skills, understanding of AI/technology, and ability to articulate business outcomes.

• Final Executive Interview: Potentially a discussion with a senior executive (e.g., VP, SVP) to evaluate strategic alignment, cultural fit, and long-term vision.

Portfolio Review Tips:

• Quantify Impact: For each case study, clearly articulate the problem, your solution, the specific technologies/strategies used (especially AI/LLMs), and the measurable business outcomes (e.g., X% increase in efficiency, Y% reduction in costs, Z% improvement in customer satisfaction).

• Focus on Leadership: Highlight instances where you led teams, mentored individuals, and influenced strategic direction.

• Demonstrate Technical Acumen: Showcase your understanding of AI, LLMs, and automation, and how you've applied them to solve business problems or drive innovation.

• Tailor to Provider Claims: Where possible, use examples that relate to healthcare operations, claims processing, or similar complex, regulated environments.

• Structure for Clarity: Organize your portfolio logically, perhaps by theme (e.g., Strategy, Team Leadership, Technology Innovation) or by project, with clear summaries and detailed explanations.

Challenge Preparation:

• Strategic Scenario: Be prepared to discuss how you would approach a hypothetical strategic challenge for Evernorth's provider claims product line, potentially involving AI adoption or market disruption.

• Team Management Scenarios: Anticipate questions about managing underperforming team members, resolving team conflicts, or fostering a high-performance culture.

• Stakeholder Alignment: Practice articulating how you would gain buy-in from diverse stakeholders for a new product strategy or significant technological investment.

📝 Enhancement Note: The interview process for a Director-level role is rigorous and designed to assess strategic leadership, technical depth, and cross-functional collaboration skills. A well-curated portfolio that clearly demonstrates quantifiable impact and strategic thinking, especially concerning AI and healthcare operations, will be critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Product Management Platforms: Jira, Confluence, Aha!, Productboard, or similar for roadmap planning, backlog management, and documentation.

• Collaboration Suites: Microsoft 365 (Teams, SharePoint, Outlook, Word, Excel, PowerPoint), Google Workspace.

• Communication Tools: Slack, Microsoft Teams for real-time communication.

Analytics & Reporting:

• Business Intelligence (BI) Tools: Tableau, Power BI, Looker for data visualization and dashboard creation.

• Web Analytics: Google Analytics, Adobe Analytics (if applicable to user-facing products).

• Data Warehousing/Databases: Familiarity with SQL and understanding of data structures to query and analyze data from internal data warehouses or lakes.

CRM & Automation:

• CRM Systems: Salesforce (highly probable given enterprise adoption) for customer relationship management and sales/account management alignment.

• Process Automation: Experience with workflow automation tools, potentially including RPA (Robotic Process Automation) or iPaaS (Integration Platform as a Service) solutions relevant to claims processing or operational workflows.

• AI/ML Platforms: Familiarity with cloud-based AI/ML platforms (e.g., AWS SageMaker, Azure Machine Learning, Google AI Platform) or specific LLM APIs and frameworks for understanding development capabilities.

📝 Enhancement Note: While specific tools may vary, the emphasis on AI, LLMs, automation, and data-driven decision-making suggests a modern technology stack. Proficiency in standard product management tools, BI platforms, and a strong understanding of how to leverage AI/ML capabilities are essential. A familiarity with healthcare-specific systems or data standards (e.g., HL7, FHIR) would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Decisions are grounded in data and analytics, focusing on measurable outcomes and continuous improvement.

• Customer-Centricity: A deep understanding of customer needs (both internal and external) drives product development and strategy.

• Innovation & Agility: A culture that encourages experimentation, embraces new technologies (AI, LLMs), and adapts quickly to market changes.

• Accountability & Ownership: Team members are empowered and expected to take ownership of their areas, driving initiatives to successful completion.

• Collaboration & Transparency: Open communication and strong partnerships across departments are vital for success in a complex organization.

• Efficiency & Optimization: A continuous drive to streamline processes, improve workflows, and leverage technology for operational excellence.

Collaboration Style:

• Cross-Functional Partnership: Strong emphasis on working collaboratively with engineering, data, operations, design, and business stakeholders to achieve shared goals.

• Influence & Consensus Building: The ability to influence without direct authority, build consensus, and clearly communicate strategic direction to diverse audiences.

• Feedback Loops: Encouraging open feedback and constructive dialogue to foster continuous improvement in products and processes.

• Knowledge Sharing: A culture of sharing best practices, lessons learned, and insights across teams to elevate collective expertise.

📝 Enhancement Note: The culture at Cigna/Evernorth likely reflects a large, established organization that values both stability and forward-thinking innovation. As a Director, demonstrating an ability to foster a collaborative, data-driven, and results-oriented environment will be key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Healthcare Regulations: The provider claims space is heavily regulated, requiring a deep understanding of compliance, privacy (e.g., HIPAA), and evolving legal frameworks.

• Integrating AI/LLMs Ethically & Securely: Implementing advanced AI technologies responsibly, ensuring data privacy, mitigating bias, and maintaining security within a sensitive healthcare context.

• Balancing Innovation with Legacy Systems: Integrating cutting-edge solutions with existing, potentially older, enterprise systems and processes.

• Driving Change Across Siloed Departments: Gaining alignment and buy-in from various departments that may have different priorities, processes, and levels of technological adoption.

• Scaling Product Management Teams: Effectively coaching and scaling a team of product managers to meet the demands of a growing and evolving product portfolio.

Learning & Development Opportunities:

• AI/LLM Specialization: Deepen expertise in applied AI and LLMs within the healthcare sector, potentially leading to thought leadership opportunities.

• Strategic Leadership: Develop advanced strategic planning, executive communication, and organizational leadership skills.

• Healthcare Industry Insights: Gain extensive knowledge of payer-provider dynamics, claims processing, and the broader healthcare ecosystem.

• Mentorship Programs: Access to senior leaders for guidance and career development.

• Industry Conferences & Training: Opportunities to attend relevant industry events and pursue certifications to stay abreast of the latest trends in product management, AI, and healthcare.

📝 Enhancement Note: This role presents significant challenges, particularly in the regulated healthcare domain and with the integration of advanced AI technologies. However, these challenges also represent substantial opportunities for professional growth and skill development, making it an attractive position for ambitious leaders.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to developing a product strategy for a complex domain like provider claims, especially considering the integration of AI and LLMs. How do you balance innovation with regulatory requirements and operational efficiency?"

• "How would you build and scale a high-performing product management team within Evernorth? What are your core principles for coaching and developing product managers?"

• "Imagine a scenario where a new AI technology promises significant efficiency gains but carries potential risks. How would you evaluate this opportunity, manage the risks, and gain stakeholder buy-in for its adoption?" Company & Culture Questions:

• "What do you know about Evernorth's role in the healthcare ecosystem and Cigna's broader mission? How does your product strategy philosophy align with these objectives?"

• "How do you foster a culture of innovation and accountability within your team, particularly in a large, established organization?"

• "Describe a time you had to influence senior leaders or cross-functional partners who had differing opinions on a product strategy or initiative. What was your approach, and what was the outcome?" Portfolio Presentation Strategy:

• Tell a Story: Structure your case studies as narratives, clearly outlining the "why" (problem), "what" (solution/strategy), "how" (execution/technology), and "so what" (impact/outcomes).

• Highlight Leadership: For each example, emphasize your role as a leader – what decisions you made, how you guided your team, and how you influenced others.

• Data Visualization: Use clear, concise charts and graphs to present key metrics and demonstrate quantifiable results. Ensure ROI is clearly articulated.

• AI/LLM Focus: Explicitly call out where and how AI, LLMs, or automation were leveraged, explaining the strategic advantage they provided.

• Stakeholder Management: Be prepared to discuss how you managed communication and expectations with various stakeholders throughout the project lifecycle.

📝 Enhancement Note: Expect a multi-faceted interview process that probes strategic thinking, leadership capabilities, technical understanding (especially AI/LLMs), and experience within regulated industries. Your portfolio presentation should be a cornerstone of your application, demonstrating your ability to deliver tangible business value through product strategy and leadership.

📌 Application Steps

To apply for this Product Strategy Director position:

• Submit Your Application: Navigate to the Cigna Careers portal via the provided URL and submit your application.

• Curate Your Portfolio: Select 2-3 of your most impactful projects that best demonstrate your experience in product strategy, team leadership, AI/LLM integration, and driving business outcomes in complex environments. Quantify results and highlight your leadership role.

• Tailor Your Resume: Ensure your resume clearly showcases your 8+ years of product management experience, 3+ years of people leadership, and specific experience with AI, LLMs, automation, and the healthcare industry (if applicable). Use keywords from the job description.

• Prepare Your Presentation: Practice delivering a concise and compelling presentation of your chosen portfolio case studies, focusing on strategic rationale, execution, and measurable impact. Be ready to discuss your leadership philosophy and approach to team development.

• Research Cigna & Evernorth: Understand the company's mission, values, recent initiatives, and the specific challenges and opportunities within the Evernorth provider claims space. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.