Product Designer: Wallet

📍 Job Overview

Job Title: Product Designer: Wallet

Company: Felix Technologies, Inc.

Location: Guadalajara, Sonora, Mexico

Job Type: FULL_TIME

Category: Product Design / UX/UI Design

Date Posted: 2026-07-31

Experience Level: Mid-Level (2-5 years)

Remote Status: Fully Remote

🚀 Role Summary

• Design and own the end-to-end user experience for the Félix Wallet product, a critical component of the financial ecosystem.

• Collaborate closely with a dedicated Product Manager to translate user needs and business requirements into intuitive designs for both chat-based interfaces (WhatsApp) and native iOS/Android applications.

• Integrate compliance and regulatory requirements seamlessly into the design process, treating them as integral aspects of the user experience rather than constraints.

• Leverage AI-powered design tools and workflows to enhance creativity, efficiency, and the quality of design outputs.

📝 Enhancement Note: The role emphasizes ownership of the Wallet product, indicating a significant impact on a core, revenue-generating feature. The unique challenge of designing within a chat interface and then scaling to native apps requires strong conceptual thinking and adaptability.

📈 Primary Responsibilities

• Take full ownership of the Wallet product's user experience, encompassing funding flows, balance management, stored value features, and transaction history.

• Partner directly with the Wallet Product Manager to define and execute design strategies, making decisions collaboratively and efficiently.

• Design innovative user interfaces and interactions for money management within a chat window environment, ensuring clarity and ease of use.

• Translate chat-based designs into compelling and functional experiences for native iOS and Android applications as the product evolves.

• Proactively incorporate compliance, disclosure, and consent mechanisms into the design process, ensuring regulatory adherence while maintaining a positive user experience.

• Conduct user research and usability testing to validate design concepts and iterate based on user feedback and data.

• Maintain design consistency and brand identity across all Félix products, ensuring a unified user journey.

• Actively contribute to the growth and development of the design team by influencing hiring, critique processes, and system building.

📝 Enhancement Note: The responsibility of "designing money inside a chat window" highlights a unique and challenging aspect of this role, requiring a deep understanding of conversational UI patterns and user behavior within messaging platforms.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Design, Human-Computer Interaction, or a related field is often preferred for Product Designer roles. Equivalent practical experience will also be considered.

Experience: 3+ years of experience designing consumer-facing products that have been successfully launched and used by a significant user base.

Required Skills:

• Product Design Expertise: Proven ability to design consumer products end-to-end, with a strong portfolio showcasing shipped products.

• Figma Fluency: Deep proficiency in Figma for wireframing, prototyping, and high-fidelity design.

• User Research & Testing: Experience conducting user research, usability testing, and translating findings into actionable design improvements.

• AI-Assisted Design: Fluency in using AI tools (e.g., Cursor, Claude Code, Claude Design, Codex) as creative partners to amplify design craft and efficiency.

• Multilingual Proficiency: Native or near-native fluency in Spanish, with advanced proficiency in English, to effectively serve the user base and collaborate internally.

• Adaptability & Speed: Comfort working in a fast-paced, ambiguous environment with a bias for action and rapid iteration.

• Communication Skills: Ability to articulate design decisions and defend strategic choices to both design and non-design stakeholders.

• Portfolio: A comprehensive portfolio showcasing relevant design work and shipped products is mandatory.

Preferred Skills:

• Fintech/Regulated Domain Experience: Prior experience designing for financial technology, cryptocurrency/stablecoins, banking, or other regulated industries.

• Conversational AI Design: Experience designing products or features within conversational AI interfaces.

• Mobile App Design: Demonstrated experience in designing native iOS and Android applications.

• Design Systems: Experience contributing to or building design systems to ensure consistency and scalability.

• Understanding of Blockchain/Stablecoins: Familiarity with the technical and user experience implications of blockchain technology and stablecoins.

📝 Enhancement Note: The emphasis on AI fluency and specific tool mentions (Cursor, Claude Code, Claude Design, Codex) indicates a forward-thinking design team that embraces cutting-edge technology to augment their workflow. Candidates should be prepared to demonstrate how they integrate these tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least two consumer products designed from concept to launch, detailing the problem, your design process, challenges faced, and the impact of your solutions.

• Wallet Product Focus: Include specific examples or a conceptual design for the Wallet product, demonstrating an understanding of financial transactions, user trust, and compliance within a chat context.

• AI Integration Examples: Highlight instances where AI tools were used to enhance the design process, such as ideation, iteration, or generating design variations.

• Cross-Platform Design: Demonstrate experience designing for multiple platforms, ideally showing how a single experience can be adapted across chat interfaces and native mobile applications.

• Compliance Integration: Provide examples of how you've successfully integrated regulatory requirements, disclosures, or consent mechanisms into user-friendly designs.

Process Documentation:

• Problem Definition: Clearly articulate the user problem or business challenge addressed in each case study.

• User Flows & Wireframes: Present detailed user flows and wireframes that illustrate the intended user journey and interaction patterns.

• Prototyping & Testing: Showcase interactive prototypes and describe the user research and testing methodologies employed to validate designs.

• Visual Design & UI: Present high-fidelity mockups and UI elements, emphasizing aesthetic appeal, usability, and brand consistency.

• Outcome & Learnings: Quantify the impact of your designs using relevant metrics (e.g., conversion rates, engagement, user satisfaction) and articulate key learnings for future projects.

📝 Enhancement Note: Given the regulated nature of the Wallet product and the unique chat interface, the portfolio should emphasize a user-centric approach that balances usability with strict compliance requirements. Demonstrating the ability to translate complex financial concepts into simple, trustworthy interactions will be crucial.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level Product Designer (2-5 years experience) in a fully remote role in Mexico, with a focus on fintech and AI, the estimated salary range is $30,000 - $50,000 USD annually. This range accounts for the specialized skills required, the high-growth startup environment, and the company's Series B funding status.

Benefits:

• Competitive Salary: A strong base salary reflecting market value and experience.

• Stock Options Grant: An initial equity grant, aligning employees with the company's long-term success.

• Annual Performance Bonus: Opportunity for additional compensation based on individual and company performance.

• Comprehensive Health Coverage: Includes health, dental, and vision insurance plans to support employee well-being.

• Continuous Learning Opportunities: Access to resources, training, and development programs to foster skill advancement.

• Unlimited Paid Time Off (PTO): Flexibility and trust in managing personal time off, promoting work-life balance.

• Paid Parental Leave: Support for new parents during this significant life event.

• Growth Opportunities: Empowering environment for professional development and career advancement within a dynamic startup.

Working Hours: While the role is listed as FULL_TIME, the company culture emphasizes a "bias for action" and "experimentation spirit." The unlimited PTO and remote work arrangement suggest a focus on outcomes and flexibility rather than strict adherence to traditional 9-to-5 schedules, though approximately 40 hours per week is the standard expectation for full-time employment.

📝 Enhancement Note: The estimated salary range is based on research of similar Product Designer roles in tech startups in Latin America, specifically considering the specialization in fintech and AI, and the company's funding stage. The benefits package is comprehensive and typical for well-funded tech companies, emphasizing employee well-being and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, specifically focused on remittances and building a financial ecosystem for Latin immigrants in the U.S. The company leverages AI, blockchain, and stablecoins.

Company Size: Series B funded company, indicating significant growth and a team likely ranging from 50-200 employees, with potential for rapid scaling. This size offers a balance between the agility of a startup and the structure needed for regulated products.

Founded: Félix was founded with a mission to address the underserved financial needs of Latin immigrants, indicating a purpose-driven and mission-oriented culture.

Team Structure:

• The Product Design team is led by a Head of Product Design.

• This specific role involves being paired directly with the Wallet Product Manager, creating a tight, two-person "squad" for focused execution.

• Designers are described as being "close to the work," suggesting a collaborative and supportive team dynamic where feedback and knowledge sharing are encouraged.

• The company emphasizes a "hyper-growth" environment, implying a fast-paced, dynamic, and results-oriented team structure. Methodology:

• AI-Augmented Design: Actively uses AI tools as creative partners, integrating them into daily workflows for enhanced craft and efficiency.

• Data-Driven Decisions: Values user research and feedback, using it to validate instincts and guide design iterations.

• Experimentation Spirit: Encourages a bias for action and a willingness to experiment to find the most effective solutions.

• Radical Transparency & Feedback: Fosters an environment where open, constructive feedback is the norm for growth and excellence.

• Ownership & Urgency: Team members are described as "owners" with a drive to "get shit done with urgency and focus."

Company Website: https://felixpago.com/

📝 Enhancement Note: The company culture is clearly defined as high-performance, mission-driven, and technologically advanced. Candidates should be prepared for a fast-paced environment that values initiative, collaboration, and the effective use of cutting-edge tools, including AI.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, typically requiring 2-5 years of experience. It offers significant ownership and direct impact on a core product, making it a substantial step up from junior roles. The designer is expected to be autonomous and capable of driving design decisions.

Reporting Structure: The Product Designer will report to the Head of Product Design but will work in a highly collaborative, "squad" model, paired directly with the Wallet Product Manager. This structure allows for direct influence and rapid decision-making within the Wallet product vertical.

Operations Impact: The Wallet product is central to Félix's mission and revenue generation. Designing this product effectively directly impacts the company's ability to provide affordable remittances, attract and retain users, and scale its financial ecosystem. The designer's work will have a tangible influence on user trust, financial inclusion, and the company's overall market position.

Growth Opportunities:

• Specialization: Deepen expertise in fintech design, regulated product design, and conversational UI within a high-growth startup context.

• Leadership Potential: As the company scales, opportunities may arise to mentor junior designers, lead design initiatives for new product areas, or contribute to shaping the design team's strategy and processes.

• Cross-Functional Exposure: Gain extensive experience working closely with product management, engineering, compliance, and potentially marketing teams, broadening understanding of the business.

• Skill Expansion: Develop advanced skills in AI-assisted design, user research methodologies, and strategic product thinking.

• Career Advancement: Potential to move into Senior Product Designer roles, lead design for other product verticals, or transition into product management roles given the close collaboration.

📝 Enhancement Note: The "squad" model with a dedicated PM and the emphasis on "shaping the team" suggest that growth opportunities are not solely about individual contribution but also about influencing the broader design practice and team culture.

🌐 Work Environment

Office Type: Fully Remote. This means the work environment is primarily digital, relying on online collaboration tools and communication platforms.

Office Location(s): While the role is remote, the company is based in Guadalajara, Mexico, and the primary user base is in the U.S. This suggests a globally distributed team with a strong connection to Latin American markets.

Workspace Context:

• Digital Collaboration: The primary workspace will be online, utilizing tools like Slack, Figma, video conferencing, and project management software.

• Asynchronous Communication: Given the remote nature and potential for diverse time zones (though Guadalajara is specified), there will likely be a reliance on asynchronous communication and well-documented decisions.

• Focus on Outcomes: The remote setup, combined with a "bias for action," implies an environment focused on deliverables and impact rather than physical presence.

• Tools & Technology: Expect access to best-in-class design software (Figma), AI tools, and collaboration platforms essential for remote, high-performance teams.

Work Schedule: The role is FULL_TIME, with an expectation of approximately 40 hours per week. However, the unlimited PTO and the company's emphasis on flexibility and outcomes suggest that while consistent effort is required, there's room for managing personal schedules effectively, especially within a remote setting. The key is delivering results and meeting deadlines.

📝 Enhancement Note: As a fully remote role, the candidate's ability to self-manage, communicate effectively across digital channels, and maintain productivity without direct supervision will be critical. The company's culture seems geared towards empowering remote employees to deliver high-quality work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call to assess basic qualifications, cultural fit, and understanding of the role.

• Portfolio Review & Design Challenge: A more in-depth session where candidates present their portfolio, discuss their process, and potentially tackle a small design exercise or case study related to the Wallet product.

• Product & Engineering Interviews: Discussions with the Wallet PM and potentially engineering leads to assess technical skills, problem-solving abilities, and collaboration potential.

• Team/Culture Fit Interview: Conversations with other designers or team members to evaluate alignment with Félix's values and working style.

• Final Interview: Potentially with a founder or senior leadership to discuss strategic vision and long-term fit.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio around compelling case studies that narrate the problem, your process, your solutions, and the impact.

• Focus on Impact: Quantify results whenever possible. For the Wallet product, this could include metrics related to transaction completion rates, user trust, or efficiency gains.

• Showcase Process: Clearly articulate your design thinking, research methods, iteration cycles, and how you incorporated feedback.

• Highlight AI Integration: Demonstrate how you effectively leveraged AI tools in your workflow to enhance creativity or efficiency.

• Address Constraints: Be prepared to discuss how you handled design constraints, especially those related to compliance and the chat interface.

• Tailor to Félix: Emphasize projects relevant to fintech, consumer products, and ideally, conversational interfaces or regulated financial products.

Challenge Preparation:

• Understand the Context: Research Félix, its mission, target users, and the competitive landscape in remittances and fintech.

• Embrace Constraints: Be ready to design within the specific constraints of a chat interface and regulatory requirements. Think about how to convey complex information simply and build trust.

• AI as a Tool: If a challenge involves AI tools, be prepared to discuss how you would integrate them into your process.

• User-Centricity: Always anchor your solutions in user needs and research.

• Communication: Practice articulating your design rationale clearly and concisely, as if presenting to the Wallet PM or other stakeholders.

📝 Enhancement Note: The emphasis on "decisions made in a Slack thread instead of a standing meeting" suggests that interviewers will be looking for candidates who can communicate effectively and decisively in a digital-first, often asynchronous environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and collaboration. Deep fluency is a mandatory requirement.

• AI Design Tools: Cursor, Claude Code, Claude Design, Codex (or similar AI-powered tools for code generation, design assistance, and creative ideation). Proficiency here is a significant differentiator.

• Prototyping Tools: Likely integrated within Figma, but potentially others for more advanced interactive prototypes.

Analytics & Reporting:

• While not explicitly listed as a designer's primary tool, designers are expected to use data and research. This implies familiarity with:
  • User Analytics Platforms: Tools like Amplitude, Mixpanel, or Google Analytics to understand user behavior within the product.
  • User Research Platforms: Tools for surveys, interviews, and usability testing (e.g., UserTesting.com, Typeform, SurveyMonkey).

CRM & Automation:

• Designers will likely interact with product management tools for workflow and task management, such as:

  • Project Management Software: Jira, Asana, Trello, or similar.
  • Communication Platforms: Slack (heavily emphasized), Zoom, Google Meet.

• Understanding of how design integrates into broader product development workflows.

📝 Enhancement Note: The explicit mention of AI tools like Cursor and Claude indicates that Félix is at the forefront of adopting AI in its design processes. Candidates should be prepared to discuss their experience and comfort level with these technologies.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to empowering underserved communities, particularly Latin immigrants.

• Ownership & Accountability: Team members are "owners" who take responsibility for their work and drive results with urgency.

• Experimentation & Bias for Action: Encourages a culture of trying new things, learning quickly, and iterating rapidly.

• Radical Transparency & Feedback: Open and honest communication is valued, with a focus on constructive feedback for continuous improvement.

• Excellence & High Performance: A dedication to achieving ambitious goals and delivering high-quality work.

• User Obsession: A deep focus on making users' lives better through product innovation.

Collaboration Style:

• Direct & Efficient: The "one designer, one PM, decisions made in a Slack thread" model emphasizes direct, efficient collaboration with minimal bureaucracy.

• Cross-Functional Integration: Designers are expected to work closely with Product Managers and Engineers, and potentially Compliance, to ensure cohesive product development.

• Peer Review & Critique: The culture values shaping the team, suggesting a strong emphasis on design critiques and collaborative problem-solving among designers.

• Shared Ownership: The "everyone is an owner" mentality fosters a sense of shared responsibility for the product's success.

📝 Enhancement Note: The emphasis on "radical transparency" and "constructive feedback" suggests a culture where designers are expected to be open to critique and to provide it thoughtfully to their peers and collaborators.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Trust in a Regulated Environment: Balancing user experience with strict compliance, disclosure, and consent requirements in financial transactions.

• Chat Interface Constraints: Creating intuitive and effective money management experiences within the limitations of a conversational interface (WhatsApp).

• Translating Chat to Native: Seamlessly evolving the chat-based experience into robust native iOS and Android applications while maintaining consistency.

• Rapid Iteration & Ambiguity: Thriving in a fast-paced startup environment where priorities can shift and solutions need to be developed quickly with incomplete information.

• AI Integration Mastery: Effectively leveraging AI tools as genuine creative partners rather than mere shortcuts, ensuring high-quality and thoughtful design outcomes.

Learning & Development Opportunities:

• Fintech & Regulated Design Specialization: Gaining deep expertise in a complex and high-impact industry.

• Conversational UI Design: Mastering the nuances of designing for chat-based experiences.

• AI in Design: Becoming proficient in cutting-edge AI tools that are transforming the design landscape.

• Product Strategy & Ownership: Developing strategic thinking and taking full ownership of a critical product area.

• Leadership & Team Building: Contributing to the growth and direction of the design team in a high-growth startup.

📝 Enhancement Note: The challenges presented are directly tied to the unique aspects of the role and the company's mission. Success will require strong problem-solving skills, adaptability, and a proactive approach to learning.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a secure and trustworthy way for users to fund their Wallet within a WhatsApp chat, considering potential compliance requirements?" (Focus on user flows, security cues, and clarity of information).

• "Describe a time you had to balance user needs with strict regulatory constraints. What was your process, and what was the outcome?" (Highlight your approach to compliance as a design material).

• "Imagine Félix expands its Wallet features significantly. How would you ensure a consistent and intuitive experience between the WhatsApp chat interface and native iOS/Android apps?" (Discuss design system thinking and progressive enhancement).

• "How do you integrate AI tools like Cursor or Claude into your design workflow? Can you provide an example of how it amplified your craft or efficiency on a past project?" (Be ready to showcase practical application and benefits). Company & Culture Questions:

• "Why are you drawn to Félix's mission, particularly serving the Latin immigrant community?" (Connect your personal values or experiences to the company's purpose).

• "Describe your experience working in a fast-paced, ambiguous startup environment. How do you manage your time and priorities?" (Emphasize your bias for action and ability to navigate uncertainty).

• "How do you approach giving and receiving constructive feedback within a design team?" (Illustrate your comfort with radical transparency and collaborative critique).

• "What does 'ownership' mean to you in a professional context, especially in a hyper-growth company?" (Show your proactive mindset and commitment to results). Portfolio Presentation Strategy:

• Start with the 'Why': Begin each case study by clearly stating the problem you were solving and the impact you aimed to achieve.

• Show, Don't Just Tell: Use visuals (mockups, prototypes, user flows) extensively. For the Wallet, consider showing how a transaction might unfold in chat.

• Explain Your Decisions: For every design choice, articulate the rationale behind it, linking it back to user needs, business goals, or technical constraints.

• Highlight Collaboration: Mention how you worked with PMs, engineers, and other stakeholders.

• Quantify Impact: Use metrics to demonstrate the success of your designs, even if estimated for hypothetical projects.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, your process, and how you handled challenges.

📝 Enhancement Note: The interview process is likely to be rigorous, focusing on practical design skills, problem-solving capabilities, cultural fit, and a genuine passion for Félix's mission. Demonstrating comfort with AI tools and regulated environments will be key differentiators.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on jobs.gem.com.

• Curate Your Portfolio: Tailor your portfolio to highlight projects that demonstrate your experience in consumer product design, ideally with fintech, mobile apps, or conversational interfaces. Ensure your case studies clearly articulate your process, impact, and any relevant AI tool usage.

• Optimize Your Resume: Ensure your resume clearly states your years of experience, key skills (Figma, Spanish/English proficiency, AI tools), and achievements relevant to product design. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio, focusing on 1-2 key case studies. Be ready to discuss your design process, decision-making, and how you handle constraints, especially for the Wallet product.

• Research Félix: Thoroughly understand Félix's mission, target audience, product offerings, and company culture. Be prepared to articulate why you are a good fit for their specific environment and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.