Product Designer Sênior | RD Station (Remoto)

📍 Job Overview

Job Title: Product Designer Sênior | RD Station (Remoto)

Company: RD Station - Sourcing

Location: Remoto, Brasil

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-04-28

Experience Level: 5-10 Years

Remote Status: Remote Solely

🚀 Role Summary

• Lead the strategic vision and user experience for RD Station Conversas, a multichannel customer service platform, focusing on simplifying complex user journeys and increasing design's influence within the squad.

• Drive the architecture of omnichannel customer service experiences, aiming to eliminate critical friction points for operators and ensure a fast, resolution-oriented product experience.

• Propose and influence the strategic roadmap for the Conversas domain, balancing business needs with design excellence and prioritizing technical design debt.

• Enhance essential customer success journeys, remove friction in perceived product value, and reinforce the value proposition of strategic features to drive business and user impact.

📝 Enhancement Note: This role is a Senior Product Designer position with a strong emphasis on strategic product ownership and influencing the product roadmap, rather than a purely execution-focused role. The focus on "RD Station Conversas" indicates a specialization within the broader RD Station suite, likely involving complex, multi-channel customer interaction and support workflows. The description emphasizes autonomy, strategic thinking, and data-driven decision-making, typical of senior-level design roles in SaaS environments.

📈 Primary Responsibilities

• Lead the design process within the squad, adapting discovery and delivery methodologies to squad needs and continuously improving internal design practices.

• Collaborate closely with Product Managers and Engineering teams to structure hypotheses, influencing the product roadmap with a focus on usability and complexity reduction.

• Propose and implement Lean, iterative solutions with rapid learning cycles and refinement for excellent final delivery.

• Measure the impact of design initiatives by connecting usage, adoption, engagement, and conversion metrics from hypothesis creation through production monitoring.

• Conduct qualitative and quantitative research to validate solutions, ensuring technical feasibility and product value.

• Translate complex customer support needs into intuitive and efficient user interfaces for a multichannel environment.

• Champion user-centered design principles throughout the product development lifecycle, from ideation to post-launch analysis.

📝 Enhancement Note: The responsibilities clearly delineate a senior role that involves not just design execution but also strategic input into the product roadmap and process improvement. The emphasis on "Lean and iterative solutions" and "rapid learning cycles" points to an Agile development environment. The requirement to "Mensurar impacto conectando métricas de uso, adoção, engajamento e conversão" highlights a strong data-driven approach expected from this role.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and a deep understanding of design principles is expected.

Experience: 5-10 years of hands-on experience in Product Design, specifically within SaaS product environments.

Required Skills:

• Product Design: Proven ability to lead the design process for complex SaaS products.

• Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, and high-fidelity design.

• Prototyping Tools: Expertise in various prototyping tools to quickly iterate and test concepts.

• Business Acumen: A solid understanding of business drivers, customer success metrics, and product value proposition.

• Lean & Systems Thinking: Ability to analyze problems, propose creative and viable solutions using lean methodologies, and understand the interconnectedness of product systems.

• Data-Driven Decision Making: Skill in using data from user research, usage metrics, adoption, engagement, and conversion to inform design decisions and measure impact.

• Stakeholder Management: Ability to effectively communicate and negotiate design decisions with technical and non-technical stakeholders.

• User Research: Experience conducting both qualitative and quantitative user research to validate hypotheses and solutions.

• Strategic Planning: Capacity to contribute to and influence product roadmaps with a focus on user experience and business impact.

• Problem Solving: Ability to transform ambiguity into viable, well-defined solutions with minimal instruction.

Preferred Skills:

• AI/Chatbots/Conversational Interfaces: Practical experience with products leveraging Artificial Intelligence, chatbots, or conversational interfaces.

• Data Analysis Tools: Proficiency in analyzing usability and product data using tools like Excel, Mixpanel, or DataDog.

• Facilitation & Workshop Skills: Demonstrated ability to facilitate workshops and co-creation sessions for cross-departmental alignment.

• Agile Prototyping: Agility in rapidly prototyping and validating solutions.

• Negotiation Clarity: Strong ability to negotiate deliverables and clearly defend design decisions.

📝 Enhancement Note: The "Required Skills" are standard for a senior product designer in a SaaS company, with a particular emphasis on strategic thinking and data-driven approaches. The "Preferred Skills" highlight a growing area of interest in AI-driven products and advanced analytical capabilities, suggesting the company is forward-thinking in its product development. The experience level is clearly defined as 5-10 years, aligning with a senior individual contributor role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase complex SaaS product design case studies demonstrating end-to-end product design process, from discovery to delivery.

• Include examples of strategic roadmap influence, problem framing, and hypothesis generation for new features or product improvements.

• Present work that highlights the application of Lean methodologies and iterative design processes with measurable outcomes.

• Demonstrate proficiency in using data (usage, adoption, engagement, conversion metrics) to inform and validate design decisions.

Process Documentation:

• Provide evidence of adapting and improving internal design methodologies (discovery and delivery).

• Showcase how user research (qualitative and quantitative) was integrated into the design and validation process.

• Illustrate the process of transforming ambiguity into actionable design solutions.

• Detail how design impact was measured and communicated using relevant product metrics.

• Examples of facilitating workshops or co-creation sessions to align stakeholders.

📝 Enhancement Note: For a senior Product Designer role, the portfolio is paramount. It needs to go beyond showcasing visual design skills and demonstrate strategic thinking, process ownership, and impact measurement. The emphasis on "adapting discovery and delivery" and "improving internal design practices" suggests that the company values individuals who can also contribute to the evolution of their design operations.

💵 Compensation & Benefits

Salary Range: Based on the role being a Senior Product Designer with 5-10 years of experience, located in Brazil and remote, the estimated salary range for this position is R$ 12,000 to R$ 18,000 per month. This estimate is based on industry benchmarks for senior design roles in Brazilian tech companies, considering the remote nature which often allows for competitive compensation across regions.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Meal/Food Vouchers: Vouchers for meals or groceries to support daily expenses.

• Life Insurance: Financial protection for dependents.

• Remote Work Stipend: Support for home office setup and ongoing remote work expenses.

• Professional Development: Opportunities for training, workshops, conferences, and access to online learning platforms.

• Flexible Working Hours: While the role is full-time, there's likely flexibility within the workday to accommodate personal needs, given the remote nature.

• Paid Time Off: Generous vacation days and public holidays.

• Stock Options/Equity: Potential for equity participation in a growing tech company.

Working Hours: Standard full-time commitment, typically around 40 hours per week, with flexibility to manage schedules within reasonable working hours to accommodate collaboration across different time zones if applicable, and for personal life balance.

📝 Enhancement Note: While specific salary and benefits were not provided, the estimate is based on current market data for senior-level design roles in the Brazilian tech industry, particularly for remote positions. RD Station is a well-established tech company, so competitive benefits are expected. The estimated salary range reflects the seniority and specialized skills required for this role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), Marketing Technology (MarTech), Customer Relationship Management (CRM). RD Station is a leader in Brazil and Latin America, providing comprehensive solutions for digital marketing and sales.

Company Size: RD Station is a significant player in the Latin American tech scene, typically falling into the "Large" category (e.g., 500+ employees), indicating a well-established structure with robust processes but also opportunities for impact.

Founded: RD Station was founded in 2013, signifying a mature company with established product lines and market presence, likely having evolved its design and product development practices significantly over the years.

Team Structure:

• Product Squads: The design team likely operates within cross-functional product squads, each comprising Product Managers, Designers, and Engineers focused on specific product areas or features.

• Design Leadership: A Head of Design or Design Lead would likely oversee the design department, setting standards, mentoring designers, and ensuring alignment with company objectives.

• Cross-functional Collaboration: Strong emphasis on collaboration between Design, Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure a holistic approach to product development and customer experience.

Methodology:

• Agile & Lean: Adoption of Agile methodologies (like Scrum or Kanban) for iterative development, coupled with Lean principles for efficiency and waste reduction.

• Data-Driven Product Development: Heavy reliance on data analytics, user research, and A/B testing to inform product decisions and measure success.

• User-Centered Design: A core philosophy of prioritizing user needs and experiences throughout the product lifecycle.

• Continuous Improvement: Ongoing efforts to refine processes, tools, and team practices for optimal performance and innovation.

Company Website: https://www.rdstation.com/

📝 Enhancement Note: RD Station is a prominent Brazilian tech company known for its growth and impact in the MarTech space. Understanding its scale and founding date suggests a company that has navigated significant growth phases, likely building sophisticated operational and product development processes. The "RD Station Conversas" product indicates a strategic expansion into customer service/engagement tools, potentially leveraging AI.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior Product Designer. This level typically signifies an individual contributor expected to operate with significant autonomy, mentor junior designers, and play a key role in shaping product strategy and user experience for a specific product domain. The responsibilities include leading design initiatives, influencing roadmaps, and driving continuous improvement of design processes.

Reporting Structure: The Senior Product Designer will likely report to a Design Lead, Head of Design, or a Product Lead within the "RD Station Conversas" product area. They will work closely with Product Managers and Engineering Leads within their assigned squad.

Operations Impact: The Senior Product Designer's impact is measured by their ability to simplify complex user journeys, eliminate critical friction points, increase user adoption and engagement, and directly contribute to the product's value proposition and business success metrics. Their strategic input on the roadmap and prioritization of technical design debt will have a long-term influence on product quality and maintainability.

Growth Opportunities:

• Leadership Development: Opportunities to step into lead roles for specific product initiatives, mentor junior designers, and potentially transition into management roles.

• Specialization: Deepen expertise in specific areas like conversational AI, multichannel support systems, or advanced user research methodologies.

• Strategic Influence: Grow influence on company-wide product strategy and design best practices.

• Skill Expansion: Develop stronger analytical skills, business acumen, and facilitation techniques through challenging projects and company-provided learning opportunities.

• Career Advancement: Potential to move into Principal Designer, Group Design Lead, or Product Management roles within RD Station.

📝 Enhancement Note: The senior designation implies a career path that moves beyond execution into strategy and mentorship. The growth opportunities reflect typical progression within established tech companies, focusing on both deepening technical expertise and broadening strategic influence. The emphasis on influencing the roadmap and technical debt suggests a role with significant ownership and long-term impact.

🌐 Work Environment

Office Type: The role is fully remote, indicating a distributed workforce model. This allows for flexibility and access to talent across Brazil.

Office Location(s): While the role is remote, RD Station has a significant presence in Brazil, with headquarters likely in Florianópolis, Santa Catarina, and potentially other offices in major cities. For remote employees, there might be an option to work from co-working spaces or hubs if available and desired, but the primary mode is remote.

Workspace Context:

• Remote Collaboration Tools: Expect extensive use of collaboration tools like Slack, Zoom, Google Workspace, Miro, and project management software (e.g., Jira, Asana) to facilitate communication and teamwork.

• Design Tools Integration: Seamless integration of design tools (Figma) with development workflows and project management systems.

• Data Access: Access to analytics platforms (Mixpanel, DataDog) and user feedback channels for data-informed design.

• Virtual Team Engagement: Regular virtual team meetings, design critiques, and social events to foster team cohesion and a sense of community.

Work Schedule: The primary work schedule will be full-time, aligning with Brazilian business hours (e.g., UTC-3 timezone). However, remote work often offers flexibility in how the 40 hours are structured, allowing for better work-life integration. Collaboration with distributed team members might require occasional adjustments to accommodate different time zones.

📝 Enhancement Note: The remote-first nature of this role is a key aspect of the work environment. It implies a culture that trusts employees and leverages technology for effective remote collaboration. The mention of specific tools like Mixpanel and DataDog suggests a data-rich environment where designers are expected to engage with performance metrics.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Initial submission of resume and portfolio, focusing on showcasing relevant SaaS product design experience.

• Mindsight Test: A standardized assessment to evaluate work style, problem-solving approach, and cultural fit. This is likely an online assessment.

• Talent Acquisition Interview: A competency-based interview with the recruitment team to assess soft skills, experience alignment, and motivation.

• Technical Interview: A deep dive into design skills, process, and problem-solving capabilities, potentially involving a portfolio review and discussion of specific case studies. Expect questions related to UX principles, design strategy, and tool proficiency.

• Final Interview: A conversation with management (e.g., Head of Design or Product Leadership) to discuss strategic vision, cultural alignment, and long-term fit within the team and company.

• Offer: Final stage involving the presentation of the employment offer.

Portfolio Review Tips:

• Curate for Impact: Select 2-3 strong case studies that best represent your experience with complex SaaS products, strategic thinking, and data-driven design.

• Structure for Clarity: For each case study, clearly outline the problem, your role, the process followed (discovery, research, ideation, prototyping, testing, iteration, delivery), the solutions, and the measurable impact (metrics, user feedback).

• Highlight Strategic Influence: Emphasize how you influenced the product roadmap, prioritized features, or addressed technical debt.

• Showcase Data Utilization: Clearly demonstrate how you used data (qualitative and quantitative) to inform decisions and measure success.

• Prepare to Discuss: Be ready to articulate your design decisions, trade-offs, and learnings. Be prepared to discuss your experience with AI, chatbots, or conversational interfaces if applicable.

Challenge Preparation:

• Understand the Product: Familiarize yourself with RD Station's suite of products, particularly RD Station Conversas, its target audience, and its competitive landscape.

• Anticipate Design Challenges: Be prepared for potential design exercises that test your ability to simplify complex workflows, design for multichannel interactions, or propose solutions for user friction points.

• Practice Articulation: Rehearse explaining your design process and rationale clearly and concisely. Practice presenting your portfolio with a focus on strategic impact and data-driven outcomes.

• Research Company Values: Understand RD Station's mission, vision, and values to demonstrate cultural alignment.

📝 Enhancement Note: The interview process is structured, moving from initial screening to in-depth technical and cultural assessments. The "Mindsight" test is a specific element to prepare for. The portfolio review is a critical component, and candidates should strategically highlight their senior-level capabilities in strategy, data, and process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, and prototyping. Mastery is essential.

• Prototyping Tools: Proficiency in tools beyond Figma for advanced prototyping and user flow simulation.

• Collaboration Platforms: Slack for real-time communication, Zoom for video conferencing.

• Project Management: Jira or similar tools for workflow tracking, sprint planning, and backlog management.

• Whiteboarding Tools: Miro or Mural for remote collaboration, brainstorming, and workshop facilitation.

Analytics & Reporting:

• Mixpanel: For product analytics, event tracking, user behavior analysis, and funnel optimization.

• DataDog: For monitoring application performance, logs, and potentially user session analysis.

• Excel/Google Sheets: For data manipulation, analysis, and reporting on user metrics.

CRM & Automation:

• RD Station Marketing/Sales Platform: Familiarity with RD Station's core offerings would be beneficial to understand the broader ecosystem.

• User Feedback Platforms: Tools for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets).

• User Research Tools: Platforms for conducting user interviews, usability testing, and surveys.

📝 Enhancement Note: The technology stack reflects a modern SaaS product development environment. Proficiency in Figma is a given, but the emphasis on data analytics tools like Mixpanel and DataDog is crucial. Experience with the broader RD Station ecosystem is a plus, indicating a need to understand the company's product strategy and how Conversas fits within it.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and solving user problems, ensuring that design decisions prioritize delivering exceptional user experiences.

• Data-Driven Approach: Reliance on data and insights to validate hypotheses, measure impact, and guide product development, fostering a culture of continuous learning and optimization.

• Collaboration & Transparency: Open communication and collaborative work practices across Product, Engineering, and other departments to ensure alignment and shared ownership of product success.

• Innovation & Agility: A proactive mindset towards exploring new solutions, embracing iterative development, and adapting quickly to market changes and user feedback.

• Continuous Improvement: A dedication to refining processes, tools, and skills to enhance efficiency, quality, and overall team performance.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Managers to define strategy and requirements, and with Engineers to ensure feasible and high-quality implementation.

• Design Critiques: Regular sessions for peer review and constructive feedback on design work, fostering a culture of learning and shared improvement.

• Workshop Facilitation: Proactive facilitation of workshops to align stakeholders, brainstorm solutions, and gather input from various teams.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the design team and broader organization.

📝 Enhancement Note: The company's values and collaboration style likely mirror typical progressive tech companies, emphasizing user focus, data, and teamwork. For a senior role, demonstrating an ability to actively contribute to these values through leadership, mentorship, and process improvement is key.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complex Journeys: The primary challenge will be to untangle and streamline intricate user flows within a multichannel customer service environment, ensuring ease of use for operators.

• Balancing Business & User Needs: Effectively negotiating and prioritizing features that serve both critical business objectives and user experience excellence, especially when managing technical debt.

• Driving Strategic Influence: Translating design insights into actionable roadmap items and influencing product strategy in a competitive MarTech landscape.

• Integrating New Technologies: Potentially incorporating AI and conversational interfaces into existing workflows, requiring careful design and user validation.

• Remote Collaboration: Maintaining strong team cohesion and effective communication within a fully remote environment.

Learning & Development Opportunities:

• Deep Dive into Conversational AI: Opportunities to gain hands-on experience and specialized knowledge in designing AI-driven user interfaces and conversational experiences.

• Advanced Analytics & Data Storytelling: Developing skills in interpreting complex product data and communicating insights effectively to drive strategic decisions.

• Cross-Functional Leadership: Opportunities to lead design initiatives that span multiple product areas or departments, enhancing leadership and strategic planning skills.

• Industry Exposure: Participation in design conferences, webinars, and training programs relevant to SaaS, UX, and emerging technologies.

• Mentorship Programs: Access to mentorship from senior leaders within RD Station or through external networks to guide career progression.

📝 Enhancement Note: The challenges presented are typical for a senior design role focused on complex products. The growth opportunities highlight areas of specialization and leadership development that are attractive to experienced professionals. The emphasis on AI and data analytics aligns with current industry trends.

💡 Interview Preparation

Strategy Questions:

• Product Vision & Strategy: "How would you approach defining the long-term design vision for RD Station Conversas, considering its role within the broader RD Station ecosystem and the competitive landscape?" Prepare to discuss how you'd balance user needs, business goals, and technical feasibility.

• Problem Framing & Solutioning: "Describe a time you transformed ambiguity into a clear product design problem and proposed a viable, iterative solution. What was your process, and how did you validate it?" Be ready to share a specific case study.

• Data-Driven Design: "How do you integrate quantitative and qualitative data into your design process? Can you provide an example where data significantly shifted your design direction or validated a key hypothesis?" Prepare to discuss specific metrics and tools.

• Stakeholder Management & Negotiation: "How do you handle disagreements with Product Managers or Engineers regarding design decisions? Describe a situation where you had to negotiate priorities or defend a design choice based on user needs."

Company & Culture Questions:

• Understanding RD Station: "What do you know about RD Station and our mission? How do you see your role as a Senior Product Designer contributing to our success?" Research the company's products, values, and market position.

• Team Collaboration: "Describe your ideal collaboration style within a remote, cross-functional product squad. How do you ensure effective communication and alignment?"

• Impact Measurement: "Beyond user satisfaction, how do you measure the business impact of your design work? What KPIs are most important to you in a SaaS context?"

Portfolio Presentation Strategy:

• Narrative Arc: Structure your portfolio presentations with a clear narrative: Problem -> Your Role -> Process -> Solution -> Impact -> Learnings.

• Visual Storytelling: Use compelling visuals (wireframes, prototypes, user flows, final UI) to illustrate your process and solutions.

• Data Visualization: Clearly present metrics and data points to demonstrate the impact of your work. Use charts and graphs where appropriate.

• Conciseness & Clarity: Focus on the most impactful aspects of each case study. Be prepared to answer detailed questions but avoid unnecessary jargon.

• Highlight Seniority: Emphasize your strategic contributions, leadership in design processes, and ability to mentor or guide others.

📝 Enhancement Note: The interview preparation focuses on demonstrating senior-level strategic thinking, data literacy, and collaboration skills. Candidates should be ready to articulate their design philosophy, process, and impact using concrete examples from their portfolio. Understanding RD Station's product and market is crucial for tailoring responses.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Greenhouse link, ensuring your resume and portfolio are up-to-date and tailored to this role.

• Portfolio Customization: Select 2-3 of your strongest SaaS product design case studies that best align with the responsibilities outlined, emphasizing strategic influence, data-driven design, and complex problem-solving.

• Resume Optimization: Highlight keywords related to Product Design, SaaS, Figma, UX, Lean Methodology, User Research, Data Analysis, and Stakeholder Management. Quantify achievements with metrics where possible.

• Interview Preparation: Thoroughly review the company's products, mission, and values. Practice articulating your design process and impact, especially for the technical interview and portfolio review. Prepare for potential design exercises.

• Company Research: Deeply research RD Station, its product suite, and particularly RD Station Conversas. Understand their target market and competitive positioning to demonstrate informed interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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