Product Designer II, Wholesale Core

📍 Job Overview

Job Title: Product Designer II, Wholesale Core

Company: Lightspeed Commerce, Inc.

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: May 08, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote (Canada)

🚀 Role Summary

• Design end-to-end user experiences for Lightspeed's Wholesale Core product, focusing on B2B e-commerce platforms for brands and buyers.

• Drive product strategy and user-centric design by translating complex workflows into intuitive customer journeys.

• Collaborate closely with Product Managers, Engineers, and cross-functional teams to deliver high-impact features and improvements.

• Leverage data insights and user research to inform design decisions and advocate for user needs.

• Contribute to and utilize design systems to ensure consistency and efficiency across product interfaces.

📝 Enhancement Note: The role is specifically for "Wholesale Core," indicating a focus on the foundational elements of Lightspeed's B2B e-commerce platform, likely involving core functionalities for both brands (sellers) and buyers in the wholesale transaction process. The mention of "NuORDER experience" suggests integration or a direct focus on this acquired platform's user experience.

📈 Primary Responsibilities

• Lead full design cycles for features and product areas within the Wholesale Core, from ideation through to implementation.

• Design and refine user interfaces and interaction models for both brand and buyer experiences, aiming for clarity, cohesion, and efficiency.

• Develop wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts and user flows.

• Conduct user research, analyze data from Lightspeed Retail and NuORDER, and synthesize insights to inform design decisions and identify opportunities for value delivery.

• Actively participate in design reviews, provide constructive feedback, and collaborate with peers and senior designers to elevate the team's overall design quality.

• Translate business requirements and technical constraints into elegant, user-friendly product features.

• Proactively explore and integrate AI and emerging technologies into the design process and user experience.

• Contribute to the evolution and consistent application of Lightspeed's design system across the product suite.

• Collaborate closely with product managers to understand user needs, business goals, and product strategy.

• Partner with engineers to ensure the technical feasibility and successful implementation of designs.

📝 Enhancement Note: The responsibilities highlight a significant emphasis on "systems thinking" and "embedding systems thinking," which is crucial for operations roles that manage complex, interconnected processes. The need to "shape the Buyer Experience" and "Support the Brands" indicates a dual-sided platform focus, common in B2B operations where understanding both sides of a transaction is key.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and understanding of design principles is expected.

Experience: Minimum of 4 years of practical, in-house product, UX/UI design experience. Applied experience with an e-commerce or B2B facing brand, particularly with multi-sided marketplaces, is essential.

Required Skills:

• Proven experience in product design, UX/UI design, and interaction design.

• Strong visual design skills with a keen attention to detail and a commitment to refining craft.

• Expertise in using design tools such as Figma, and proficiency with prototyping tools.

• Solid understanding of design systems, their application, and contribution to their improvement.

• Ability to translate complex workflows into simple, clear, and user-friendly customer journeys.

• Experience in user research methodologies and data analysis to inform design decisions.

• Strong communication and collaboration skills, with the ability to articulate design decisions and work effectively with cross-functional teams (Product Managers, Engineers).

• Understanding of product strategy and the ability to design with a "why" behind the design.

Preferred Skills:

• Experience with B2B e-commerce platforms and multi-sided marketplaces.

• Familiarity with AI integration in design and user experience.

• Knowledge of Lightspeed Retail or similar POS/commerce platforms.

• Experience with project management tools like JIRA.

• A curiosity to learn and adopt new tools and technologies.

📝 Enhancement Note: The requirement for "at least 4 years of practical, in-house product, UX/UI design experience" positions this as a mid-level role, suitable for individuals looking to deepen their expertise and take on more ownership. The emphasis on "B2B facing brand, with multi-sided marketplaces" is critical for candidates to highlight in their applications, as it directly relates to the operational complexity of Lightspeed's wholesale platform.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating end-to-end design process for complex B2B or e-commerce products.

• Highlight projects that illustrate the transformation of intricate workflows into user-friendly interfaces and seamless customer journeys.

• Include examples of work that demonstrates impact on business goals, such as increased conversion rates, improved user efficiency, or enhanced buyer/brand engagement.

• Present designs that show an understanding of responsive web design and integration with existing systems or design languages.

Process Documentation:

• For each case study, clearly outline your design process, including research methodologies, ideation techniques, prototyping, user testing, and iteration.

• Demonstrate how you leveraged user data, analytics, and insights to inform design decisions and measure success.

• Explain your approach to working with and contributing to design systems, showcasing how consistency and scalability were maintained.

• Provide examples of how you considered and potentially integrated emerging technologies like AI into your design solutions.

• Showcase your ability to document and communicate complex flows and interactions clearly.

📝 Enhancement Note: For a Product Designer role, especially in a B2B context, the portfolio must go beyond aesthetics. It needs to clearly articulate the process and impact. Candidates should prepare to discuss how their designs solved specific business problems and improved operational efficiency for users.

💵 Compensation & Benefits

Salary Range: $85,000 - $100,000 CAD per year.

Benefits:

• Flexible paid time off and remote work policies.

• Equity options, reflecting employee ownership and stake in the company's success.

• Contributions to your pension plan (RRSP plan and match), supporting long-term financial security.

• Training opportunities for continuous skill development and career advancement.

• Health and wellness credit, encouraging personal well-being.

• Time off to volunteer and contribute to the community.

• Computer purchase program for personal equipment.

• Enhanced parental leave to support growing families.

• Comprehensive medical, dental, life, and disability insurance.

• Access to interest groups, employee-led networks, and sponsored sports teams.

Working Hours: The role is full-time, with an expected 40 hours per week. The company emphasizes a flexible work environment that empowers employees to do their best work and requires availability during Eastern Standard Time (EST) hours.

📝 Enhancement Note: The salary range provided is specific to Ontario, Canada. While the role is remote within Canada, it's important for candidates in other provinces (like Quebec, as mentioned) to understand that compensation might be adjusted based on regional market data. The benefits package is extensive, highlighting Lightspeed's commitment to employee well-being and growth, which is a strong selling point for operations professionals seeking stability and support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Lightspeed Commerce operates within the Software and Technology industry, specifically focusing on cloud commerce solutions for retail, hospitality, and golf businesses. Their platform aims to unify online and physical operations, multichannel sales, global payments, and financial solutions.

Company Size: Lightspeed is a publicly traded company (NYSE: LSPD, TSX: LSPD) with a significant global presence, indicating a mid-to-large enterprise structure. This size offers opportunities for career growth and exposure to diverse business operations.

Founded: Founded in 2005 in Montreal, Canada, Lightspeed has grown significantly, establishing itself as a key player in the commerce technology space. Its origins in the LGBTQ+ community highlight an early commitment to inclusion and diversity.

Team Structure:

• The Wholesale Core team is part of the larger product development organization, likely comprising Product Managers, Engineers, and Designers.

• The Product Designer II role suggests a team structure that supports mentorship and collaboration, with opportunities to learn from senior designers and contribute to team initiatives.

Methodology:

• The team embraces iterative design and delivery, emphasizing continuous improvement and user-centric development.

• Data-driven decision-making is encouraged, leveraging insights from Lightspeed Retail and NuORDER to shape product direction.

• There's a proactive approach to exploring and integrating AI and emerging technologies to enhance user experiences and design processes.

• A strong emphasis is placed on utilizing and contributing to design systems for consistency and efficiency.

Company Website: https://www.lightspeedhq.com/

📝 Enhancement Note: Lightspeed's founding story and commitment to inclusion are key cultural differentiators. For operations roles, understanding the company's mission to "empower businesses" and "build communities through commerce" provides context for the impact of their technology and the importance of user-centric design and efficient workflows.

📈 Career & Growth Analysis

Operations Career Level: This Product Designer II role is positioned as a mid-level contributor. It requires independent work on features and product areas, leadership in design cycles, and the ability to influence design direction while seeking guidance when needed. It's a step towards more senior design roles where strategic input and mentorship become more prominent.

Reporting Structure: The Product Designer II likely reports to a Design Manager or Lead Designer within the Wholesale product group. They will work closely with Product Managers and Engineering Leads on a day-to-day basis, forming a core project team.

Operations Impact: While this is a design role, its impact on business operations is significant. By simplifying complex B2B wholesale workflows, improving efficiency for brands and buyers, and providing actionable insights through the platform, this role directly contributes to Lightspeed's mission of empowering businesses. Well-designed interfaces reduce friction in sales cycles, improve data accuracy, and ultimately drive revenue for their clients.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in B2B e-commerce design, systems thinking, and AI integration.

• Career Progression: Potential to move into Senior Product Designer roles, Design Lead positions, or specialize in specific product areas.

• Mentorship: Learning from senior designers and contributing to the growth of junior team members.

• Cross-functional Exposure: Gaining broader understanding of product management, engineering, and business operations through close collaboration.

• Company Growth: As Lightspeed expands, new opportunities for leadership and specialization within the product organization will emerge.

📝 Enhancement Note: The "Product Designer II" title, coupled with the responsibilities, suggests a role focused on execution and ownership of specific product areas, with opportunities to influence and grow into more strategic design leadership. For operations professionals, this translates to a role where process improvement and user efficiency are core outcomes of design.

🌐 Work Environment

Office Type: The role is designated as "TELECOMMUTE" and the company offers flexible work policies, suggesting a remote-first or hybrid approach. This allows for a distributed workforce, with employees working from their home offices.

Office Location(s): While the role is remote within Canada, the company has a significant presence in Toronto and Montreal, Canada. Candidates must be based in Ontario or Quebec and available to work Eastern Standard Time (EST) hours.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with product managers, engineers, and other designers. This suggests a culture that values teamwork and open communication, even in a remote setting.

• Tools and Technology: Access to industry-standard design tools like Figma, Google Suite, and JIRA is expected, facilitating seamless remote collaboration and workflow management.

• Team Interaction: Regular participation in design reviews, working sessions, and team meetings will be key to staying connected and contributing effectively.

Work Schedule: Full-time (40 hours/week) with flexibility. The primary constraint is adherence to Eastern Standard Time (EST) hours, crucial for synchronizing with the core product and engineering teams.

📝 Enhancement Note: The "TELECOMMUTE" designation and the requirement to be based in Ontario or Quebec with EST availability indicate a structured remote work policy. This is common for operations-focused roles that require team synchronization and access to specific regional talent pools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio to assess experience and fit.

• Hiring Manager Interview: Discussion about your background, motivations, and alignment with the role and company culture.

• Portfolio Review & Design Challenge: A session dedicated to showcasing your portfolio, discussing your design process, and potentially completing a design exercise or case study presentation. This is where your ability to articulate process, strategy, and impact will be evaluated.

• Cross-Functional Interviews: Meetings with Product Managers and Engineers to assess collaboration skills and technical understanding.

• Final Interview: May involve senior leadership for final assessment and cultural fit.

Portfolio Review Tips:

• Structure Your Case Studies: For each project, clearly define the problem, your role, the process you followed, the solutions you designed, and the measurable outcomes.

• Highlight B2B/E-commerce Experience: Emphasize projects that showcase your understanding of complex workflows, multi-sided platforms, and business objectives specific to B2B or e-commerce.

• Demonstrate Process Over Polish: While visual appeal matters, focus on explaining your why and how. Show your problem-solving approach, research methodologies, and iterative design decisions.

• Quantify Impact: Whenever possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Be Ready to Discuss AI: Prepare to talk about how you've considered or integrated AI into your designs, or how you see it shaping future user experiences.

Challenge Preparation:

• Understand the NuORDER/Wholesale Context: Research Lightspeed's Wholesale platform, NuORDER, and the B2B e-commerce landscape. Understand the key challenges and opportunities for brands and buyers.

• Focus on User Flows and Efficiency: Anticipate design challenges that involve streamlining complex processes, improving data management, or enhancing the discovery and ordering experience.

• Articulate Your Design Thinking: Be prepared to walk through your thought process for a given problem, explaining your assumptions, research, and decision-making rationale.

• Showcase Collaboration: Be ready to discuss how you've worked with engineers and product managers, and how you handle feedback.

📝 Enhancement Note: The emphasis on a "Portfolio Review" and "Design Challenge" is standard for design roles. For this specific position, candidates should prepare to discuss their experience with B2B platforms, workflow optimization, and how they approach integrating new technologies like AI, directly aligning with the operational aspects of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and high-fidelity design. Proficiency is a must.

• Prototyping Tools: Experience with various prototyping tools to create interactive mockups.

• Google Suite: For collaboration, documentation, and general productivity.

• JIRA: Likely used for project management, bug tracking, and workflow management.

Analytics & Reporting:

• While not explicitly listed as a tool for the Designer, understanding how to interpret data from analytics platforms (e.g., Amplitude, Google Analytics, or internal tools) to inform design decisions is crucial.

CRM & Automation:

• Not directly applicable to the designer's primary toolset, but an understanding of how CRM and automation systems impact B2B workflows can be advantageous.

📝 Enhancement Note: The explicit mention of Figma, Google Suite, and JIRA indicates the core operational tools designers will use daily. Proficiency in these tools is critical for seamless integration into the team's workflow and for efficient collaboration on design projects.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the needs of both brands and buyers.

• Impact-Driven: Focusing on designing solutions that deliver tangible business value and improve operational efficiency.

• Collaboration: Fostering a team environment where open communication, feedback, and shared problem-solving are encouraged.

• Continuous Learning: Embracing new technologies, methodologies, and design trends, including AI, to stay at the forefront of the industry.

• Quality & Craft: A dedication to high standards in design execution, attention to detail, and the overall user experience.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers and Engineers, forming integrated teams to drive product development.

• Feedback Culture: Actively participating in design reviews and being open to constructive criticism from peers and senior designers.

• Knowledge Sharing: Contributing to the team's collective knowledge base, particularly regarding design systems and best practices.

• Iterative Approach: Embracing an agile mindset where designs are continually refined based on feedback and data.

📝 Enhancement Note: The values emphasize a blend of user focus, business impact, and collaborative execution, which are paramount for operations-oriented roles. The "impact in a team that’s big enough for career growth, but lean enough to make your voice heard" speaks to a dynamic and responsive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex B2B Workflows: Designing for intricate wholesale processes involving multiple stakeholders and transaction types.

• Balancing Brand and Buyer Needs: Creating a unified experience that satisfies the distinct requirements of both sides of the marketplace.

• Integrating AI and Emerging Tech: Proactively exploring and effectively integrating AI into the design process and product to enhance user experience and efficiency.

• Maintaining Design System Consistency: Ensuring a cohesive and scalable user experience across a growing product suite with evolving features.

• Remote Collaboration Dynamics: Effectively contributing and collaborating within a distributed team environment.

Learning & Development Opportunities:

• Specialization: Gaining deep expertise in B2B e-commerce design, complex systems design, and AI-driven UX.

• Mentorship: Opportunities to learn from experienced designers and potentially mentor junior team members.

• Industry Exposure: Exposure to Lightspeed's diverse product offerings and the broader commerce technology landscape.

• Skill Enhancement: Access to training opportunities, workshops, and resources to develop new skills and stay current with design trends and technologies.

• Career Pathing: Clear pathways for advancement into senior design roles, leadership positions, or specialized design functions.

📝 Enhancement Note: The challenges highlight areas where operations professionals often thrive: solving complex problems, optimizing processes, and adapting to new technologies. The growth opportunities are structured to build expertise within a critical area of B2B commerce.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you transformed a complex B2B workflow into a simple, user-friendly experience. What was your process, and what were the results?" (Focus on your design process, problem-solving, and impact quantification).

• "How do you approach integrating AI into a product's user experience? Can you provide an example from your portfolio or a hypothetical scenario?" (Demonstrate forward-thinking and understanding of AI's practical application in UX).

• "Discuss your experience with design systems. How have you contributed to or utilized them to ensure consistency and scalability?" (Highlight your understanding of design operations and efficiency).

Company & Culture Questions:

• "Why are you interested in Lightspeed and specifically the Wholesale Core team?" (Research Lightspeed's mission, values, and the role of B2B commerce in their business).

• "How do you contribute positively to a team culture, especially in a remote environment?" (Emphasize collaboration, communication, and proactive engagement).

Portfolio Presentation Strategy:

• Tell a Story: For each case study, narrate the journey from problem identification to solution implementation and impact.

• Focus on the "Why": Clearly articulate the business and user problems you were solving and the strategic thinking behind your design decisions.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your process and solutions.

• Quantify Achievements: Present metrics and data that demonstrate the success and impact of your designs.

• Be Prepared to Discuss Trade-offs: Acknowledge any constraints or compromises made during the design process and explain your rationale.

📝 Enhancement Note: The interview preparation advice is tailored to highlight the operational aspects of design – process, efficiency, problem-solving, and impact on business goals, which are key for operations-focused roles.

📌 Application Steps

To apply for this Product Designer II position:

• Submit your application through the provided link on Ashby.

• Tailor Your Resume: Highlight your 4+ years of experience in product/UX/UI design, specifically mentioning B2B e-commerce, marketplaces, and any experience with wholesale platforms. Use keywords from the job description.

• Curate Your Portfolio: Select 3-5 strong case studies that best showcase your end-to-end design process for complex B2B or e-commerce products. Ensure they demonstrate workflow simplification, user-centricity, and measurable impact. Prepare to discuss your process, collaboration, and any AI integration.

• Prepare Your Narrative: Be ready to articulate your design philosophy, your approach to problem-solving, and your understanding of Lightspeed's business and the Wholesale Core product.

• Research Lightspeed: Familiarize yourself with Lightspeed's mission, values, products (especially NuORDER), and their commitment to empowering businesses. Understand their stance on inclusion and diversity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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