Product Designer II

📍 Job Overview

Job Title: Product Designer II

Company: Garner Health

Location: New York City, New York

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-05-26T23:16:47

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• This role is focused on designing digital products, specifically for the Financial Incentives team, within the healthcare technology sector.

• Responsibilities include owning end-to-end design projects, from discovery and concepting through to launch, with a strong emphasis on user-facing features and internal tools.

• The Product Designer will collaborate closely with cross-functional teams, including product, engineering, operations, and research, to solve complex problems in claims, payments, and eligibility.

• A key aspect of the role involves translating intricate workflows into intuitive, scalable, and impactful user experiences that enhance efficiency for internal teams and benefit members.

📝 Enhancement Note: While the job title is "Product Designer II," the AI-derived experience level of "2-5 years" suggests this is a mid-level role. The focus on internal tools and complex workflows within a specific team (Financial Incentives) indicates a need for strong systems thinking and the ability to design for operational efficiency, not just consumer delight. This role is distinct from a pure UI/UX designer, requiring a deeper understanding of business processes and stakeholder needs.

📈 Primary Responsibilities

• End-to-End Design Ownership: Lead and manage design projects from initial user research and ideation through to final UI design, prototyping, and post-launch support, ensuring successful implementation and adoption.

• Internal Tool & User-Facing Feature Design: Design intuitive and efficient interfaces for internal operational tools and member-facing features that streamline processes related to claims, payments, and eligibility verification.

• User Research & Insights Integration: Conduct and participate in user research activities (interviews, usability testing, surveys) to gather qualitative and quantitative data, translating findings into actionable design decisions and advocating for user needs.

• Workflow Simplification & Scalability: Analyze complex operational workflows and user journeys, redesigning them into simple, scalable, and effective digital experiences that improve efficiency and user satisfaction.

• Cross-Functional Collaboration: Partner closely with Product Managers to define product roadmaps, shape problem spaces, and advocate for user-centered design solutions; collaborate with Engineering teams to ensure design feasibility and high-quality implementation.

• Design System Contribution: Contribute to the development, maintenance, and evolution of the company's design system and component libraries, ensuring consistency and efficiency across all digital products.

• Stakeholder Communication: Clearly articulate design rationale, present design solutions, and effectively communicate with stakeholders across various departments to gain alignment and ensure project success.

📝 Enhancement Note: The responsibilities highlight a blend of user-centered design and operational efficiency. The emphasis on "internal tools" and "complex workflows" suggests the need for a designer who can not only create aesthetically pleasing interfaces but also deeply understand and optimize business processes. The "end-to-end design" aspect implies a need for project management skills and the ability to see a project through its entire lifecycle.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for Product Designer roles. A strong portfolio can often substitute for formal education.

Experience:

• 2–3+ years of professional experience in digital product design, with a proven track record of designing successful user interfaces and experiences.

• Ideally, experience designing for both internal operational tools and consumer-facing applications.

Required Skills:

• Product Thinking & Systems-Level Problem Solving: Ability to understand business objectives, user needs, and technical constraints to devise comprehensive design solutions.

• End-to-End Design Process: Proficiency in all stages of the design lifecycle, including user research, ideation, wireframing, prototyping, UI design, and usability testing.

• User Research & Synthesis: Experience conducting user research (interviews, usability testing) and synthesizing findings into actionable design recommendations.

• UI Design & Aesthetic Sensibility: A strong portfolio showcasing a clean, modern aesthetic with a focus on clarity, simplicity, and user delight.

• Prototyping & Design Tools: Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

Preferred Skills:

• Design Systems & Component Libraries: Experience contributing to or utilizing design systems and component libraries to ensure consistency and scalability.

• Financial Incentives / Healthcare Domain Knowledge: Familiarity with the healthcare industry, specifically around claims processing, payments, and financial incentives, would be highly beneficial.

• Agile/Scrum Methodologies: Experience working within agile development environments.

• Data Visualization: Ability to design effective data visualizations for internal dashboards and member-facing reports.

📝 Enhancement Note: The "2-3+ years" directly from the listing is a key indicator for mid-level roles. The emphasis on "systems-level problem-solving" and "internal tools" suggests that candidates with experience in enterprise software or complex workflow design will be highly valued. The "humble mindset" and "roll up your sleeves" attitude are crucial for startup environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 detailed case studies demonstrating your involvement in the entire design process, from problem definition and user research to final solution and impact.

• Problem/Solution Framing: Clearly articulate the problem you were trying to solve, the user needs identified, and how your design directly addressed these issues.

• Process Documentation: Illustrate your design process, including user flows, wireframes, interactive prototypes, and high-fidelity UI designs. Highlight iterative improvements based on feedback or testing.

• Impact & Metrics: Quantify the impact of your design work whenever possible. For internal tools, focus on efficiency gains, error reduction, or adoption rates. For member-facing features, highlight user satisfaction, engagement, or task completion improvements.

• Systemic Thinking Examples: Include examples that demonstrate your ability to think about how individual features or tools integrate into a larger system or workflow, especially if you have experience with internal tools.

Process Documentation:

• Workflow Design: Provide examples of how you've mapped out and redesigned complex user or operational workflows to improve clarity and efficiency.

• System Implementation: Demonstrate an understanding of how your designs are implemented and integrated into existing technical stacks and operational processes.

• Performance Analysis: Show how you measure the success of your designs post-launch, including the types of metrics you track and how you use that data for future iterations.

📝 Enhancement Note: For a Product Designer role, especially one involving internal tools, the portfolio is paramount. It needs to go beyond just visual aesthetics to demonstrate strategic thinking, problem-solving capabilities, and an understanding of user workflows and business impact. The emphasis on "internal tools" means examples of designing for operational efficiency and complex business logic are highly desirable.

💵 Compensation & Benefits

Salary Range: $143,000 - $160,000 USD per year.

Benefits:

• Equity Incentive: Opportunity to own a piece of the company's growth through stock options or grants.

• Flexible Paid Time Off (PTO): Generous policy allowing employees to take time off as needed, promoting work-life balance.

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans to support employee well-being.

• Retirement Savings: 401(k) plan to help employees save for their future.

• Telehealth Services: Access to Teladoc Health for convenient remote medical consultations.

• Other Benefits: [Likely includes standard benefits such as life insurance, disability insurance, and potentially commuter benefits or wellness stipends, though not explicitly detailed.]

Working Hours: The role implies a standard full-time work schedule, likely around 40 hours per week. The hybrid arrangement suggests flexibility in how those hours are structured, with specific in-office days required.

📝 Enhancement Note: The salary range is provided explicitly and is competitive for a mid-level Product Designer in New York City. The benefits package is robust, reflecting a startup that aims to attract and retain talent. The inclusion of "Equity Incentive" is a strong signal of a growth-oriented company. The "hybrid" work arrangement with 3 specific office days is a key logistical detail for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology. Garner Health is at the forefront of transforming the U.S. healthcare economy by leveraging data and technology to guide employers and employees toward higher-quality, more affordable care.

Company Size: Garner Health is described as one of the fastest-growing healthcare technology companies, suggesting it's likely a Series B or C funded startup, potentially in the range of 100-500 employees, though specific numbers aren't given. This size implies a dynamic, rapidly evolving environment with opportunities for significant impact.

Founded: [Founding date not specified, but described as a fast-growing company, implying it's established enough to be scaling but still in a growth phase.]

Team Structure:

• Financial Incentives Team: The designer will be part of a specialized team focused on the core claims and payments engine of Garner's product.

• Reporting Structure: Reports to the Head of Product Design, indicating a structured design leadership.

• Cross-Functional Collaboration: Works closely with Product Managers, Engineers, Operations staff, and Researchers, emphasizing a highly collaborative, team-oriented approach.

Methodology:

• Data-Driven Insights: The company's mission is built on "powerful, data-driven insights," suggesting that data analysis and evidence-based decision-making are core to their operations and product development.

• Process Optimization: A significant focus is placed on redesigning healthcare benefits and guiding users to better care, which inherently involves optimizing complex processes and workflows.

• User-Centricity: While focused on operational efficiency, the ultimate goal is better outcomes for patients and employers, underscoring a user-centric approach, even for internal tools.

Company Website: https://www.getgarner.com/ (also mentioned as garnerhealth.com)

📝 Enhancement Note: The company's mission is a strong differentiator. Candidates should be passionate about improving healthcare. The "fast-growing startup" environment implies a need for adaptability, initiative, and comfort with ambiguity. The specific focus on the "Financial Incentives team" means understanding the nuances of healthcare finance and operations is a plus.

📈 Career & Growth Analysis

Operations Career Level: This is a "Product Designer II" role, typically denoting a mid-level individual contributor. It suggests a step beyond an entry-level position, requiring independent work and ownership of significant design projects. The "2-5 years" experience range reinforces this.

Reporting Structure: The designer will report directly to the Head of Product Design. This provides access to senior design leadership for mentorship and guidance, while also implying direct accountability for design outcomes.

Operations Impact: The role has a direct impact on both internal operational efficiency and external member experience within the healthcare ecosystem. By improving the claims and payments engine, the designer contributes to Garner's core value proposition: delivering high-quality, affordable care. This involves ensuring that internal teams can operate effectively and that members have a clear, intuitive experience navigating healthcare benefits.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in designing complex operational tools and processes within the healthcare domain.

• Design Leadership: Potential to grow into a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and influencing design strategy.

• Cross-Functional Influence: Develop strong partnerships with Product and Engineering, gaining a broader understanding of product development and business strategy.

• Impactful Projects: Work on mission-critical features that directly contribute to the company's growth and its goal of transforming healthcare.

📝 Enhancement Note: The "II" in the title and the 2-5 year experience range signal a growth path. Candidates should look for opportunities to take ownership and demonstrate leadership potential within their projects. The reporting structure to a Head of Product Design is a positive indicator for mentorship.

🌐 Work Environment

Office Type: The role is based in Garner Health's New York City office, located in the Financial District. This suggests a professional, urban work setting.

Office Location(s): New York City, New York (Financial District). The requirement to be in the office 3 days per week (Tuesday, Wednesday, Thursday) indicates a hybrid model.

Workspace Context:

• Collaborative Environment: The emphasis on cross-functional collaboration suggests an open and interactive workspace designed to facilitate teamwork and communication.

• Tools & Technology: Access to modern design tools and technologies necessary for product design, likely including robust computer hardware and software licenses.

• Team Interaction: Regular interaction with product, engineering, and operations teams, fostering a dynamic and fast-paced work environment.

Work Schedule: A standard full-time schedule is expected, with specific days designated for in-office work. The hybrid nature allows for remote flexibility on other days, balancing focused individual work with in-person collaboration.

📝 Enhancement Note: The hybrid model with specific required days is a critical detail for candidates to consider regarding their commute and work preferences. A Financial District location offers access to a vibrant professional ecosystem.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with a recruiter to assess basic qualifications, experience, and cultural fit.

• Portfolio Review & Design Exercise: A core part of the process will involve presenting a portfolio of work. This may be accompanied by a design challenge or take-home assignment, focusing on problem-solving, systems thinking, and design execution relevant to Garner's domain.

• Cross-Functional Interviews: Interviews with Product Managers, Engineers, and potentially other designers or operations stakeholders to evaluate collaboration skills, technical understanding, and strategic thinking.

• Hiring Manager Interview: A final interview with the Head of Product Design to assess overall fit, leadership potential, and alignment with the team's vision.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best represent your skills in end-to-end design, systems thinking, and ideally, experience with internal tools or complex workflows.

• Tell a Story: For each case study, clearly articulate the problem, your process, your specific contributions, the challenges faced, and the measurable outcomes or impact.

• Highlight Process: Show your thinking – include wireframes, user flows, research insights, and iterations. Demonstrate how you arrived at your final design.

• Focus on Impact: Quantify results where possible (e.g., "reduced claim processing time by X%", "increased user task completion by Y%").

• Be Prepared for Questions: Anticipate questions about your design decisions, how you handle feedback, and how you collaborate with technical and non-technical teams.

Challenge Preparation:

• Understand the Domain: Research Garner Health, their mission, and the healthcare technology industry. Consider the specific challenges of designing for healthcare claims and payments.

• Think Systemically: If given a design challenge, focus on understanding the broader system and how your proposed solution fits within it. Consider operational implications.

• Prioritize Clarity: For any design exercise, ensure your solution is clear, well-reasoned, and addresses the core problem.

• Articulate Your Rationale: Be ready to explain your design choices, trade-offs, and the reasoning behind them.

📝 Enhancement Note: The emphasis on portfolio review and potential design challenges suggests a practical, skills-based evaluation. Candidates should prepare to articulate their design process and demonstrate problem-solving abilities relevant to Garner's business. The "internal tools" aspect means demonstrating an understanding of operational efficiency is key.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and the mention of "component libraries"), Sketch, Adobe Creative Suite, InVision.

• User Research Tools: Tools for conducting interviews, surveys, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey).

• Collaboration Tools: Slack, Jira, Confluence (common in tech startups for team communication and project management).

Analytics & Reporting:

• Product Analytics: Tools like Amplitude, Mixpanel, or Google Analytics to track user behavior and product performance.

• Data Visualization: Potentially Tableau, Looker, or in-house dashboards for presenting data insights.

CRM & Automation:

• While not directly a designer's tool, understanding how designs integrate with CRM systems (like Salesforce) or automation platforms could be beneficial for context, especially for internal tools.

📝 Enhancement Note: While the specific tools aren't listed, Figma is the industry standard for collaborative design and component libraries. Candidates should be proficient in at least one major design tool suite and familiar with collaborative platforms used in agile development environments.

👥 Team Culture & Values

Operations Values:

• Mission-Driven: A strong commitment to transforming healthcare and delivering high-quality, affordable care. This is the overarching motivator.

• Data-Driven: Decisions are informed by data and insights, emphasizing analytical rigor.

• Urgency & Accountability: A fast-paced environment where individuals are expected to take ownership and act with a sense of urgency.

• Authentic Feedback: A culture that values open, honest, and constructive feedback for continuous improvement.

• Humility & Collaboration: A "humble mindset" and willingness to "roll up your sleeves" suggest a culture that values teamwork, learning from mistakes, and collective success over individual ego.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration between design, product, engineering, and operations is essential.

• Iterative Process: Embraces feedback and iteration as core components of the design and development cycle.

• Shared Ownership: The team likely operates with a sense of shared responsibility for product success, fostering an environment where everyone contributes to problem-solving.

📝 Enhancement Note: The values emphasize a high-performance, mission-oriented culture that requires proactive individuals comfortable with rapid iteration and direct feedback. Candidates should align with these principles to thrive at Garner.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Healthcare: Navigating the intricacies of healthcare regulations, claims processing, and payment systems can be challenging.

• Balancing User Needs: Designing for both internal operational efficiency and member experience requires balancing potentially conflicting priorities.

• Startup Pace: Adapting to a rapidly evolving startup environment, which may involve shifting priorities and continuous learning.

• Scalability: Ensuring design solutions are scalable to accommodate future growth and product expansion.

Learning & Development Opportunities:

• Domain Expertise: Deepen understanding of the healthcare industry, financial incentives, and claims management.

• Advanced Design Skills: Opportunity to hone skills in complex systems design, user research, and contributing to sophisticated design systems.

• Cross-Functional Acumen: Gain broader business and technical knowledge through close collaboration with product and engineering.

• Impactful Contribution: The chance to significantly influence a product that aims to revolutionize healthcare, offering a high degree of job satisfaction.

📝 Enhancement Note: The challenges are inherent to the industry and startup environment. The growth opportunities are substantial, particularly for someone looking to build expertise in a high-impact sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design an internal tool. What were the key challenges, and how did you ensure its adoption and effectiveness?" (Focus on operational efficiency, user workflows, and stakeholder management.)

• "Walk us through a complex end-to-end design project from your portfolio. What was the problem, your process, your specific role, and the measurable impact?" (Demonstrate end-to-end ownership, problem-solving, and outcome orientation.)

• "How do you approach user research, especially when dealing with internal stakeholders who may have different priorities than end-users?" (Highlight your ability to gather insights, synthesize feedback, and advocate for users.)

Company & Culture Questions:

• "What interests you about Garner Health and our mission?" (Show genuine interest and research.)

• "Describe your experience working in a startup environment. How do you handle ambiguity and rapid change?" (Demonstrate adaptability and a proactive attitude.)

• "How do you approach giving and receiving feedback?" (Align with their value of "authentic feedback.")

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, start with the problem, your role, your process, key decisions, challenges, and finally, the outcome/impact.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes) to illustrate your points. Explain why you made certain design choices.

• Quantify Impact: Be ready to discuss metrics and how your design contributed to business goals or user success.

• Be Prepared for Deep Dives: Expect questions about specific UI elements, user flows, or technical constraints you encountered.

• Highlight Collaboration: Emphasize how you worked with product managers and engineers.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of design craft, strategic thinking, and cultural fit. The emphasis on internal tools and the company's mission are key themes to address.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Greenhouse link.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that highlight end-to-end design experience, systems thinking, and ideally, experience with internal tools or complex workflow optimization. Ensure each case study clearly articulates the problem, your process, your specific contributions, and the measurable impact.

• Tailor Your Resume: Update your resume to emphasize relevant keywords such as "Product Design," "UX/UI," "User Research," "Figma," "Design Systems," "Systems Thinking," and experience with "internal tools" or "healthcare technology" if applicable. Quantify achievements wherever possible.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, articulating your design rationale, and demonstrating your problem-solving process. Be ready to answer questions about your methodology and collaboration style.

• Research Garner Health: Understand their mission, product, and company values. Prepare thoughtful questions to ask the interviewer about the team, the challenges, and the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.