Product Designer (Freelance)

📍 Job Overview

Job Title: Product Designer (Freelance)

Company: Multiplica Talent

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-04-13

Experience Level: 2-5 Years

Remote Status: Hybrid (1 day/week in office)

🚀 Role Summary

• Drive the definition, design, and continuous improvement of digital products within a multidisciplinary team, focusing on user-centric experiences.

• Engage in an end-to-end product development lifecycle, from discovery and research to validation and iterative design.

• Leverage strong proficiency in Figma and design systems to ensure consistent, scalable, and high-quality user interfaces.

• Collaborate effectively with agile teams and stakeholders to translate business objectives into intuitive and efficient digital solutions.

• Utilize data and analytics to inform design decisions and optimize key product metrics like conversion and engagement.

📝 Enhancement Note: While the job title is "Product Designer", the responsibilities and requirements strongly indicate a role focused on UX/UI design within a product development context. The "freelance" nature suggests a contract role managed by Multiplica Talent for a specific client.

📈 Primary Responsibilities

• Define and execute user research strategies (qualitative and quantitative) to gather insights and inform product development.

• Create user personas, customer journey maps, and information architectures to represent user needs and product structure.

• Design intuitive and engaging user interfaces (UI) and user experiences (UX) for digital products, ensuring alignment with business goals.

• Develop interactive prototypes in Figma for user testing and stakeholder review, applying best practices like auto layout and variables.

• Manage and evolve design systems, ensuring visual consistency, scalability, and efficient implementation across product teams.

• Collaborate closely with Product Managers, Engineers, and other stakeholders in agile ceremonies to deliver product features.

• Analyze product metrics (e.g., conversion rates, engagement, funnels) to identify areas for improvement and optimize user flows.

• Facilitate design thinking workshops and other ideation sessions to foster innovation and problem-solving.

• Present design concepts, research findings, and recommendations to cross-functional teams and leadership.

• Ensure accessibility standards are considered and integrated into the design process.

📝 Enhancement Note: The client is in the Telecommunications sector in Peru, implying a need for experience with complex user flows, high-volume user bases, and potentially B2C or B2B service platforms. The hybrid requirement indicates a need for candidates comfortable with both remote and in-office collaboration.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Engineering, Advertising, or a related Social Science field (minimum 2 years of study).

Experience:

• Minimum of 3 years of experience in Product Design, UX/UI Design, or similar roles.

• Demonstrated experience working on digital products, with a preference for candidates from Telecommunications, Banking, or Services industries.

Required Skills:

• User-Centered Design Methodologies: Solid experience with Design Thinking, Double Diamond, or similar frameworks.

• User Research: Proficiency in both qualitative and quantitative research methods.

• Information Architecture: Experience defining user personas, customer journeys, and information structures.

• Figma Mastery: Intermediate to advanced proficiency for UI design, prototyping, component creation (auto layout, variables, shared libraries).

• Design Systems Management: Experience using, maintaining, and evolving design systems for consistency and scalability.

• Agile Methodologies: Experience working in Scrum or Kanban teams.

• Data Interpretation: Ability to understand and use key product metrics (conversion, engagement, funnels) for decision-making.

• Stakeholder Management: Effective communication and collaboration skills with various internal and external parties.

• Adaptability: Ability to thrive in a dynamic, fast-paced environment.

Preferred Skills:

• Experience in the Telecommunications (Telco) industry.

• Familiarity with A/B testing and its application in design optimization.

• Understanding of front-end development principles for better collaboration with engineers.

• Experience with accessibility best practices (WCAG).

📝 Enhancement Note: The requirement for a "minimum 2 years of study" for the degree, alongside "3+ years of experience," suggests a need for candidates who have a blend of formal education and practical, hands-on experience in product design. The emphasis on Figma and design systems points to a need for a designer who can contribute to establishing or maintaining a robust design infrastructure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 end-to-end product design projects that demonstrate your process from discovery to launch and iteration.

• Clearly articulate your role and contributions within each project, highlighting your ownership and decision-making.

• Provide insight into the problem statement, user research conducted, design challenges faced, and solutions implemented.

• Demonstrate the impact of your designs through relevant metrics (e.g., conversion rate improvements, engagement increases, task completion success).

Process Documentation:

• For each project, detail the design process followed (e.g., discovery, ideation, prototyping, testing, iteration).

• Explain the rationale behind key design decisions, supported by user research findings and data analysis.

• Illustrate how you collaborated with cross-functional teams (developers, product managers, stakeholders) throughout the process.

• Show examples of how you've used Figma effectively, including component libraries, auto layout, and prototyping.

• Document your experience in managing or contributing to design systems.

📝 Enhancement Note: Given the freelance nature and the client being in Telecom, portfolios should emphasize projects with clear business impact and a structured approach to problem-solving. The ability to adapt and integrate into an existing team (even a hybrid one) will be crucial, so showcasing collaborative processes is key.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Freelance/Contractor agreement managed by Multiplica Talent.

• Contract duration of 6 months, with a high possibility of extension.

• Hybrid work model: 1 day per week in the client's office in Lima.

• Work hours: Monday to Friday, 9 AM to 6 PM (local time).

• Payment in local currency (Peruvian Soles - PEN).

• Opportunity to work with a leading Telecommunications company in Peru.

Working Hours:

• Standard full-time work schedule: Monday to Friday, 9 AM to 6 PM (40 hours per week). While freelance, adherence to client's core working hours is expected for collaboration and meetings.

📝 Enhancement Note: The salary estimate is based on average freelance rates for UX/Product Designers in Lima, Peru, as of early 2024. It accounts for the specified experience level (2-5 years), the hybrid work arrangement, and the industry (Telecom), which can sometimes command slightly higher rates. This range aims to be competitive for contract roles in the region.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Talent Consulting / Technology Staffing. Multiplica Talent is a specialized consultancy that connects digital talent with companies, focusing on innovation and digital transformation.

Company Size: Multiplica Talent likely operates as a medium-sized consultancy (tens to a few hundred employees) with a broad network of contractors. The client company is in the Telecommunications sector, which is typically a large enterprise.

Founded: Multiplica Talent has over 20 years of experience. This longevity suggests a stable and experienced organization in the talent acquisition space.

Team Structure:

• Multiplica Talent: Operates as a talent agency, managing the contractor relationship. You will report to a Multiplica Talent recruiter or account manager for contractual and administrative matters.

• Client Team (Telecom Perú): You will be integrated into a multidisciplinary product team within the client's organization. This team likely includes Product Managers, other Product Designers (potentially specializing in different areas), UX Researchers, UI Designers, Software Engineers (front-end and back-end), QA Testers, and potentially Product Owners. The structure will be agile, with a focus on cross-functional collaboration within a "cell" or squad.

Methodology:

• Multiplica Talent: Focuses on identifying, vetting, and placing high-caliber digital talent, emphasizing innovation, strategic thinking, and impact.

• Client Team (Telecom Perú): Employs agile methodologies for product development. Expect a data-driven approach, using user research, design thinking principles, and product metrics to guide decisions and optimize user experiences. Collaboration and clear communication are paramount in their operational framework.

Company Website: https://www.multiplicatalent.com/

📝 Enhancement Note: Understanding the dual reporting structure (Multiplica Talent for contract, Client for day-to-day work) is crucial. The client's industry (Telecom) implies a potentially more structured and process-oriented environment, even within agile frameworks, due to the scale and complexity of services.

📈 Career & Growth Analysis

Operations Career Level: This role is for an experienced Product Designer, likely at a mid-level to senior-mid level, given the 3+ years of experience requirement and the expectation to lead design processes end-to-end. It's a "hands-on" design role, not a management position, but requires significant autonomy and influence.

Reporting Structure: You will report contractually to Multiplica Talent. Day-to-day, you will be part of the client's product team in Peru, likely reporting to a Product Manager or a Lead Designer within that team for project-specific guidance and task allocation.

Operations Impact: As a Product Designer, your primary impact will be on the user experience and usability of digital products, directly influencing customer satisfaction, engagement, conversion rates, and ultimately, revenue for the Telecommunications client. Your strategic input can shape product direction and feature development.

Growth Opportunities:

• Skill Deepening: Gain extensive experience in the Telecommunications sector, a complex and dynamic industry, and deepen expertise in Figma, design systems, and user research.

• Project Diversity: Work on potentially large-scale, impactful digital products within a major Peruvian Telecom company.

• Cross-Functional Exposure: Enhance collaboration skills with diverse teams, including product managers, engineers, and business stakeholders.

• Contract Extension: Potential for an extended freelance contract based on performance and client needs, offering stability and continued project involvement.

• Portfolio Enhancement: Acquire valuable case studies from a prominent client in a key industry, strengthening your professional portfolio.

📝 Enhancement Note: As a freelance role, direct career pathing within the client company is unlikely. Growth is primarily measured by skill enhancement, project impact, and potential for future contract opportunities through Multiplica Talent or directly with the client.

🌐 Work Environment

Office Type: Hybrid. The client maintains offices in Lima, Peru, requiring presence one day per week. The remaining days are remote.

Office Location(s): Lima, Peru. Specific office location details would be provided by the client upon onboarding.

Workspace Context:

• Collaborative Environment: You will be part of a multidisciplinary product "cell" or squad. Expect active participation in team meetings, design reviews, and collaborative problem-solving sessions, both remotely and in person.

• Tools & Technology: Access to standard collaboration tools (e.g., Slack, Teams, Jira) and the client's design and development infrastructure. Figma is the primary design tool.

• Team Interaction: Regular interaction with designers, product managers, developers, and other stakeholders. The hybrid model encourages in-person connection and team building on designated office days.

Work Schedule:

• Core working hours are Monday to Friday, 9 AM to 6 PM (local time in Peru). This aligns with standard business operations and facilitates synchronous collaboration with the team. Flexibility may exist outside of core collaboration hours, but prompt responsiveness during business hours is expected.

📝 Enhancement Note: The hybrid model requires a balance between independent remote work and collaborative in-office engagement. Candidates should be comfortable navigating both environments effectively and be able to manage their time to attend necessary in-office meetings.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening (Multiplica Talent): A recruiter from Multiplica Talent will likely conduct an initial screening call to assess your general fit, experience, and understanding of freelance work.

2. Portfolio Review & Technical Interview (Client Team): You will present your portfolio to the client's product team (e.g., Product Manager, Lead Designer). This will involve discussing your past projects, design process, problem-solving approach, and Figma proficiency. Expect questions about your experience with user research, design systems, and agile methodologies.

3. Case Study / Design Challenge (Client Team): You might be asked to complete a take-home design challenge or a live, timed exercise to assess your problem-solving skills, design thinking, and ability to deliver under pressure. This will likely be focused on a relevant product scenario.

4. Final Interview / Cultural Fit (Client Team): A final interview to discuss your fit with the team culture, stakeholder management approach, and overall contribution potential.

Portfolio Review Tips:

• Structure: Organize your portfolio by project. For each project, clearly outline: the problem, your role, the process, key decisions, solutions, and outcomes/impact (with metrics if possible).

• Storytelling: Narrate your design journey. Explain why you made certain decisions, not just what you did.

• Figma Showcase: Be prepared to demonstrate your Figma skills, especially auto layout, component creation, and prototyping. If you have experience with design systems, be ready to show examples.

• Client Relevance: Tailor your presentation to highlight experiences relevant to Telecom or large-scale digital products. Emphasize your ability to work with established design systems and agile teams.

• Conciseness: Be prepared to present key projects within a given timeframe (e.g., 30-45 minutes) and engage in discussion.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.

• Time Management: Allocate your time wisely between research, ideation, design, and documentation/presentation.

• Focus on Process: Demonstrate your design thinking process, even if the final deliverable is not fully polished.

• Justify Decisions: Be ready to explain the rationale behind your design choices, referencing best practices or user-centered principles.

• Presentation: Prepare a clear and concise presentation of your solution, highlighting its alignment with the challenge objectives.

📝 Enhancement Note: The interview process will likely involve multiple stages with both Multiplica Talent and the client. Candidates should be prepared to articulate their design philosophy, demonstrate practical skills in Figma, and showcase their ability to integrate into a client's existing team and processes.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, collaboration, and managing design systems. Expect intermediate to advanced usage, including auto layout, variables, and component libraries.

• Design System Tools: Experience with building, maintaining, or contributing to design systems. This often involves Figma libraries, but also understanding the principles behind them.

Analytics & Reporting:

• Product Analytics Platforms: Familiarity with tools like Google Analytics, Amplitude, Mixpanel, or similar, for interpreting user behavior, engagement, and conversion metrics.

• Data Visualization Tools: While not directly designing them, understanding how data is presented in dashboards (e.g., Tableau, Power BI) can be beneficial for understanding product performance.

CRM & Automation:

• Project Management Tools: Experience with Agile tools like Jira, Asana, Trello for task management, sprint planning, and workflow tracking.

• Collaboration Platforms: Slack, Microsoft Teams for day-to-day communication and team syncs.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The emphasis on design systems suggests a need for a designer who understands scalability and consistency. The ability to interpret data from analytics platforms is crucial for making informed design decisions and demonstrating impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving the user's needs through research and thoughtful design.

• Data-Driven Decisions: Utilizing analytics and metrics to inform design choices, measure success, and drive continuous improvement.

• Collaboration & Communication: Valuing open communication, constructive feedback, and effective teamwork across disciplines.

• Efficiency & Scalability: Designing solutions that are not only effective but also efficient to build and maintain, often through robust design systems.

• Adaptability & Innovation: Embracing change, learning new approaches, and seeking innovative solutions to product challenges.

Collaboration Style:

• Cross-Functional Integration: Working closely with Product Managers, Engineers, and other stakeholders within an agile framework. This involves active participation in ceremonies, providing design input early, and collaborating on solutions.

• Feedback Loops: Openness to receiving and giving constructive feedback on designs, processes, and collaboration methods.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings with team members to foster collective growth and efficiency.

📝 Enhancement Note: The values reflect a modern digital product development environment. For a freelance role, demonstrating alignment with these values through your portfolio and interview responses will be key to showing you can integrate seamlessly into the client's team.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to Telecom Complexity: The Telecommunications industry often involves intricate service offerings, legacy systems, and diverse customer segments, presenting unique design challenges.

• Hybrid Work Management: Effectively balancing remote work productivity with the collaborative requirements of the hybrid model and in-office days.

• Stakeholder Alignment: Navigating diverse stakeholder expectations and ensuring design solutions meet both user needs and business objectives within a large organization.

• Design System Maturity: Depending on the client's current state, you might face challenges in evolving or enforcing a design system consistently across different product teams.

• Freelance Integration: Quickly integrating into a new team and client environment, understanding their specific workflows and culture, while managing contractual obligations.

Learning & Development Opportunities:

• Industry Expertise: Deepen knowledge of the Telecommunications sector's operational and customer landscape.

• Advanced Figma Skills: Further hone skills in advanced Figma features, component libraries, and design system management.

• Agile Product Development: Gain practical experience in large-scale agile product development cycles within a major enterprise.

• Data-Informed Design: Enhance ability to leverage product analytics for design optimization and ROI demonstration.

• Networking: Build professional connections within a prominent Peruvian company and within the Multiplica Talent network.

📝 Enhancement Note: Recognizing and articulating potential challenges shows foresight. Framing these challenges as opportunities for growth and learning will be beneficial during interviews.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex business requirements into a simple user experience. What was your process?" (Focus on Design Thinking, user research, and problem-solving).

• "How do you approach collaborating with engineers and product managers in an agile environment?" (Highlight communication, feedback loops, and iterative design).

• "Walk me through a project where you used user research to significantly influence a product decision." (Emphasize research methodology, insights, and impact).

• "How do you ensure consistency and scalability in your designs? Discuss your experience with design systems." (Showcase Figma skills, component libraries, and design system principles).

Company & Culture Questions:

• "What interests you about working for our client in the Telecommunications sector?" (Research the company's mission, values, and recent initiatives).

• "How do you stay updated with the latest trends in product design and UX?" (Mention industry blogs, conferences, courses, communities).

• "What are your expectations for a hybrid work environment?" (Discuss your approach to remote productivity and in-office collaboration).

Portfolio Presentation Strategy:

• Storytelling: For each case study, frame it as a narrative: The Challenge -> Your Approach (Research/Ideation) -> The Solution (Designs/Prototypes) -> The Outcome (Metrics/Learnings).

• Visuals: Use high-quality mockups, wireframes, and prototypes. Clearly label your contributions if it was a team project.

• Metrics Focus: Quantify the impact of your work whenever possible. Even if exact numbers aren't available, discuss the types of metrics you would track and why.

• Figma Demonstration: Be ready to quickly navigate Figma to show specific examples of your work, e.g., a complex component, auto layout usage, or a prototype flow.

• Conciseness: Practice delivering your presentation within the allotted time, leaving ample room for Q&A.

📝 Enhancement Note: Prepare specific examples for each question. For portfolio presentations, focus on projects that best demonstrate your end-to-end process and ability to deliver impactful designs. Highlighting your adaptability and collaborative spirit will be crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end product design projects that showcase your process, problem-solving skills, and impact. Ensure they highlight your Figma proficiency and experience with design systems.

• Tailor Your Resume: Update your resume to emphasize your 3+ years of experience in product design, relevant skills (UX/UI, Figma, Design Thinking, Agile), and any experience in Telco, banking, or services. Use keywords found in the job description.

• Prepare Your Presentation: Practice walking through your portfolio projects, focusing on storytelling, your specific contributions, and the outcomes. Be ready to discuss your design process and rationale in detail.

• Research the Client: Briefly research the client company (Compañía de Telecomunicaciones Perú) to understand their market position and potential product challenges. Understand Multiplica Talent's role as a talent consultancy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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