Product Designer - Carbonhouse

📍 Job Overview

Job Title: Product Designer

Company: AXS

Location: Remote

Job Type: Full-time

Category: Product Design / User Experience

Date Posted: 2026-08-05

Experience Level: Entry-Level (0-2 years)

Remote Status: Fully Remote

🚀 Role Summary

• Design and develop intuitive, engaging user experiences for AXS's core ticketing platform and related digital products, focusing on enhancing the fan and client journey.

• Collaborate closely with product managers, engineers, and other stakeholders to translate user needs and business requirements into high-fidelity designs and prototypes.

• Contribute to the evolution of AXS's design systems, ensuring consistency, scalability, and adherence to brand guidelines across all digital touchpoints.

• Conduct user research, usability testing, and data analysis to inform design decisions and drive continuous improvement in product design and user satisfaction.

• Champion user-centered design principles and best practices throughout the product development lifecycle, ensuring a deep understanding of the live entertainment and ticketing industry.

📝 Enhancement Note: While the raw input is for a "Product Designer," the company context (AXS, ticketing, live entertainment) strongly suggests a focus on user experience and interface design for consumer-facing digital products. The "0-2 years" experience level indicates an entry-level role, likely requiring strong foundational skills and a willingness to learn and grow within the operations of a large entertainment ticketing company.

📈 Primary Responsibilities

• Conceptualize, design, and iterate on user interfaces and user experiences for web and mobile applications, focusing on the AXS ticketing platform and associated digital products.

• Develop detailed wireframes, user flows, prototypes, and high-fidelity mockups to effectively communicate design ideas and solutions to cross-functional teams.

• Participate in user research activities, including interviews, surveys, and usability testing, to gather insights into user needs, pain points, and behaviors.

• Collaborate with product managers to define product requirements, user stories, and design specifications, ensuring alignment with business objectives and market opportunities.

• Work closely with engineering teams to ensure the accurate implementation of designs, providing clear design specifications, assets, and ongoing support throughout the development process.

• Contribute to the maintenance and expansion of AXS's design system, ensuring consistency in visual language, components, and interaction patterns.

• Analyze user feedback and product analytics data to identify areas for design improvement and propose data-driven solutions.

• Stay abreast of industry trends, best practices in UX/UI design, and emerging technologies relevant to the live entertainment and ticketing sector.

• Advocate for the user throughout the product development lifecycle, ensuring that design decisions prioritize usability, accessibility, and overall fan satisfaction.

• Participate in design critiques and provide constructive feedback to peers, fostering a collaborative and growth-oriented design culture.

📝 Enhancement Note: The responsibilities have been fleshed out to reflect typical duties for an entry-level Product Designer in a tech-focused consumer product environment. Emphasis is placed on the collaborative nature of the role and the importance of user research and data analysis within the context of a ticketing platform.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design (e.g., Graphic Design, Interaction Design, HCI), or a related field, or equivalent practical experience.

Experience: 0-2 years of experience in product design, UX/UI design, or a related field, with a strong portfolio showcasing design skills and project work.

Required Skills:

• Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Strong understanding of user-centered design principles, usability best practices, and information architecture.

• Ability to create wireframes, user flows, prototypes, and high-fidelity mockups.

• Excellent visual design skills, including typography, color theory, and layout.

• Solid understanding of web and mobile design patterns and responsive design principles.

• Strong communication, presentation, and interpersonal skills, with the ability to articulate design decisions clearly.

• Ability to collaborate effectively within a cross-functional team environment.

• Basic understanding of user research methodologies and the ability to interpret user feedback.

• Problem-solving skills and a proactive approach to identifying and addressing design challenges. Preferred Skills:

• Experience with design systems and component libraries.

• Familiarity with front-end development technologies (HTML, CSS, JavaScript) and their implications on design.

• Experience in the live entertainment, ticketing, or e-commerce industry.

• Knowledge of accessibility standards (WCAG).

• Experience with A/B testing and data-driven design optimization.

• Familiarity with agile development methodologies.

📝 Enhancement Note: The required skills are standard for an entry-level product designer. Preferred skills are tailored to the industry and the potential for growth within AXS, emphasizing design systems and an understanding of the live entertainment context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of 2-3 impactful design projects that showcase your product design process from concept to completion.

• For each project, clearly articulate the problem statement, your role and contributions, the design process followed (research, ideation, prototyping, testing, iteration), and the final solution.

• Demonstrate proficiency in creating wireframes, user flows, interactive prototypes, and high-fidelity visual designs.

• Highlight your ability to solve complex user problems and deliver intuitive, user-friendly interfaces.

• Showcase your understanding of design principles, UI patterns, and visual aesthetics. Process Documentation:

• Clearly outline your design methodology for each portfolio project, detailing how you approached user research, ideation, wireframing, prototyping, and user testing.

• Provide examples of how you iterated on designs based on feedback from users, stakeholders, or data analysis.

• Illustrate your collaboration process with cross-functional teams (e.g., product managers, engineers) and how you managed design handoffs.

• Demonstrate your ability to contribute to or work with design systems, if applicable.

📝 Enhancement Note: Portfolio requirements are crucial for design roles. This section emphasizes the need to demonstrate a clear design process, problem-solving skills, and collaborative capabilities, all of which are key for operations within a product development lifecycle.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for entry-level Product Designers in remote roles, an estimated salary range of $65,000 - $85,000 annually is expected. This range can vary based on specific experience, skills, and the candidate's location within the US.

Benefits:

• Comprehensive medical, dental, and vision insurance.

• Paid holidays, vacation time, and sick time.

• Company-paid basic life insurance and optional voluntary life insurance.

• Parental leave to support new parents.

• 401k Plan with a current employer match of 3%.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options for healthcare expenses.

• Wellness offerings to support employee well-being.

• Education reimbursement for professional development and learning.

• Eligibility for a bonus under the current bonus plan requirements (if applicable).

Working Hours: Standard full-time workweek of 40 hours. While the role is remote, core working hours may be established to facilitate team collaboration and client interaction, with flexibility often provided for task management.

📝 Enhancement Note: Salary estimation is based on typical entry-level Product Designer compensation in the US, considering the remote nature and the company's industry. The benefits listed are directly from the provided text, highlighting comprehensive support for employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Live Entertainment, Ticketing, E-commerce. AXS operates at the intersection of technology and live events, providing essential ticketing solutions for a vast array of global venues, sports teams, and event organizers. This environment is fast-paced, innovative, and driven by a passion for connecting fans with unforgettable experiences.

Company Size: 900+ employees. This indicates a mid-to-large size organization with established processes and a significant operational footprint, offering opportunities for structured career growth and exposure to diverse projects.

Founded: 2011. AXS has a solid history in the industry, signifying stability and experience in navigating the evolving landscape of ticketing and entertainment technology.

Team Structure:

• The Product Design team likely operates within a larger Product or Technology department.

• Designers collaborate closely with Product Managers, Engineers (front-end and back-end), UX Researchers, and potentially Marketing or Business Development teams.

• Reporting structures are typically hierarchical, with designers reporting to a Design Lead, Product Design Manager, or Head of Product.

• Cross-functional collaboration is essential, with regular involvement in agile ceremonies (sprint planning, reviews, retrospectives) and design review sessions. Methodology:

• AXS employs agile development methodologies to deliver products iteratively and respond to market changes.

• Design thinking and user-centered design are core to their product development approach.

• Data analysis and user feedback are crucial for informing design decisions and prioritizing features.

• Emphasis on building and maintaining a cohesive design system to ensure product consistency and efficiency.

Company Website: https://solutions.axs.com/

📝 Enhancement Note: The company context has been expanded to highlight the implications of AXS's industry and size on a Product Designer's role, emphasizing innovation, collaboration, and the importance of user experience in the live entertainment sector.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level (0-2 years) Product Designer. It signifies an opportunity to build foundational skills, gain practical experience in a dynamic industry, and contribute to tangible product outcomes. The role is focused on execution and learning under guidance.

Reporting Structure: The Product Designer will likely report to a Design Lead or Product Design Manager, who will provide mentorship, project assignments, and performance feedback. This structure ensures guidance and support for early-career professionals.

Operations Impact: While not directly involved in revenue operations or sales operations, this Product Designer role has a significant indirect impact on revenue by enhancing the user experience of the AXS platform. A well-designed, intuitive ticketing process leads to higher conversion rates, increased fan satisfaction, reduced support inquiries, and ultimately, greater ticket sales and client retention. The designer's work directly influences the perceived value and usability of AXS's offerings.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in UX/UI design, interaction design, prototyping, user research, and design systems.

• Specialization: Potential to specialize in areas like mobile design, web applications, accessibility, or design system management.

• Career Progression: A clear path to a Mid-Level Product Designer role, followed by Senior Designer, Lead Designer, or management positions within the design or product teams.

• Industry Exposure: Gaining valuable experience in the fast-paced live entertainment and ticketing industry, understanding unique user needs and market dynamics.

• Learning & Development: Access to training, workshops, conferences, and education reimbursement to stay current with design trends and technologies.

📝 Enhancement Note: This section details the career trajectory and impact of an entry-level designer, framing it within the broader operational success of AXS. It emphasizes how design directly contributes to business outcomes like conversion rates and fan satisfaction.

🌐 Work Environment

Office Type: Fully Remote. This offers flexibility and autonomy, allowing designers to work from their preferred location.

Office Location(s): While the role is remote, AXS has offices in multiple locations worldwide, with a significant presence in Los Angeles, California. The company culture and employee resource groups ("Fanatix") are accessible to all employees, regardless of location.

Workspace Context:

• Collaborative Environment: Remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams) will be essential for communication and teamwork. Regular virtual meetings, design critiques, and brainstorming sessions will foster a sense of connection.

• Tools & Technology: Access to industry-standard design software, project management tools, and communication platforms will be provided or expected.

• Team Interaction: Opportunities for interaction with a diverse, global team of "Fanatix" through virtual channels, fostering a sense of community and shared purpose.

Work Schedule: A standard 40-hour workweek is expected. While remote work offers flexibility, candidates should be prepared to adhere to core working hours that facilitate collaboration with team members across different time zones and ensure timely responses to project needs.

📝 Enhancement Note: The remote work environment is described, focusing on the tools and collaborative practices necessary for effective remote teamwork in a design capacity.

📄 Application & Portfolio Review Process

Interview Process:

• Stage 1: Recruiter Interview (20-30 min): Initial screening to assess basic qualifications, cultural fit, and understanding of the role and company. Be prepared to discuss your career aspirations and why you're interested in AXS.

• Stage 2: Hiring Manager Interview (30 min): Deeper dive into your experience, design process, and problem-solving skills. The manager will assess your technical abilities and how you approach design challenges.

• Stage 3: [Placeholder - Likely Design Challenge/Portfolio Review]: This stage will likely involve a practical design exercise or a more in-depth review of your portfolio by design team members. Focus on showcasing your process and decision-making.

• Stage 4: [Placeholder - Likely Final/Team Interview]: This could involve meeting with additional team members, stakeholders, or leadership to assess broader fit and confirm suitability for the role.

Portfolio Review Tips:

• Curate Wisely: Select projects that best represent your skills and the type of work you'd be doing at AXS. Focus on quality over quantity.

• Tell a Story: For each project, clearly articulate the problem, your process, your role, and the impact of your design. Use visuals effectively to guide the viewer.

• Showcase Process: Don't just show final screens; demonstrate your thinking, research, iterations, and problem-solving steps. This is crucial for entry-level roles.

• Tailor to AXS: If possible, highlight projects that demonstrate an understanding of ticketing, live events, or consumer-facing platforms.

• Be Prepared to Discuss: Be ready to walk through your portfolio and answer detailed questions about your design choices and methodologies.

Challenge Preparation:

• Understand the Context: If a design challenge is provided, thoroughly analyze the prompt, user needs, and business goals.

• Outline Your Approach: Before diving into design, map out your strategy, including research, ideation, and prototyping steps.

• Focus on Process: For entry-level roles, demonstrating a sound design process is often more important than a perfectly polished final deliverable.

• Time Management: Allocate your time effectively across research, ideation, design, and presentation.

• Clear Communication: Be prepared to clearly articulate your design decisions, rationale, and any assumptions made.

📝 Enhancement Note: The interview process stages have been inferred based on typical tech company hiring practices for design roles. Specific advice for portfolio presentation and challenge preparation is tailored to an entry-level candidate, emphasizing process and communication.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable and industry-standard), Sketch, Adobe Creative Suite (Photoshop, Illustrator).

• Collaboration & Communication: Slack, Zoom, Microsoft Teams, Google Workspace.

• Project Management: Jira, Asana, Trello, or similar tools used for tracking design tasks and sprints.

Analytics & Reporting:

• While not a primary tool for designers, familiarity with how to interpret data from tools like Google Analytics, Mixpanel, or Amplitude can be beneficial for understanding user behavior and informing design decisions. CRM & Automation:

• Direct experience with CRM systems (like Salesforce) or marketing automation platforms is generally not expected for this role, but an understanding of how user data flows through these systems can be helpful context for product design.

📝 Enhancement Note: This section outlines the core design tools expected for a Product Designer. It also touches upon related tools that provide context for how design impacts broader business operations and user data.

👥 Team Culture & Values

Operations Values:

• Fan-Centricity: A deep commitment to understanding and improving the fan experience, ensuring that design decisions prioritize user needs and satisfaction in the live entertainment context.

• Innovation: A drive to push boundaries and explore new solutions to enhance ticketing and event discovery, fostering a culture where creative ideas are encouraged.

• Collaboration: Valuing teamwork and open communication, working effectively with diverse teams to achieve common goals and deliver exceptional products.

• Data-Driven Decision Making: Utilizing insights from user research and analytics to inform design choices, ensuring that solutions are effective and impactful.

• Inclusivity & Diversity: Fostering an authentic workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives, as highlighted by their "Fanatix" community.

Collaboration Style:

• Cross-functional Integration: Designers are integrated into agile teams, working closely with product managers and engineers throughout the product development lifecycle.

• Iterative Feedback: A culture of regular design critiques and feedback sessions, encouraging constructive dialogue and continuous improvement.

• Knowledge Sharing: Openness to sharing design knowledge, best practices, and learnings across the team and with other departments.

• Proactive Communication: Maintaining clear and consistent communication channels, especially in a remote environment, to ensure alignment and address any challenges promptly.

📝 Enhancement Note: The team culture and values are derived from the company's stated mission and emphasis on diversity and inclusion, framed within the context of operations and design team dynamics.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating diverse fan needs and business objectives into cohesive and effective design solutions within the competitive ticketing market.

• Adapting to Rapid Industry Changes: Staying current with evolving technologies, fan expectations, and market trends in the dynamic live entertainment and ticketing industry.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion, communication, and productivity in a fully remote work environment, ensuring seamless design handoffs and feedback loops.

• Design System Evolution: Contributing to and leveraging a growing design system that needs to be scalable, maintainable, and adaptable to new product features and requirements.

Learning & Development Opportunities:

• Mentorship: Opportunities to learn from experienced designers and product leaders within AXS, receiving guidance on career development and design craft.

• Skill Specialization: Pursuing deeper knowledge in specific areas of UX/UI, such as interaction design, accessibility, motion design, or user research methodologies.

• Industry Conferences & Workshops: Access to relevant industry events and training programs to stay updated on the latest design trends, tools, and best practices.

• Cross-Functional Exposure: Gaining a broader understanding of the product development lifecycle and the business operations of a major entertainment ticketing company.

📝 Enhancement Note: This section outlines potential challenges specific to the role and industry, paired with concrete learning and development opportunities that align with an entry-level career path.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging design problem you faced and how you approached solving it. What was the outcome?" (Focus on your process, rationale, and ability to articulate impact.)

• "How do you balance user needs with business requirements when designing a new feature?" (Demonstrate your understanding of user-centered design within a business context.)

• "Walk me through a project from your portfolio. What was the problem, your process, and what did you learn?" (Prepare a concise narrative that highlights your design thinking.)

• "How do you stay updated on the latest design trends and technologies, especially in the live entertainment or ticketing space?" (Showcase your passion for continuous learning.) Company & Culture Questions:

• "What interests you about AXS and the live entertainment industry?" (Research AXS, AEG, and the current state of the ticketing market.)

• "How do you approach collaboration with engineers and product managers?" (Emphasize your teamwork and communication skills.)

• "Describe a time you received constructive criticism on your design. How did you handle it?" (Highlight your ability to be receptive to feedback and iterate.)

• "What are your thoughts on AXS's current user experience or a competitor's?" (Prepare a thoughtful, constructive analysis, showcasing your critical eye.) Portfolio Presentation Strategy:

• Structure is Key: Organize your portfolio logically, with a clear introduction to each project. Use headings and concise descriptions.

• Visual Storytelling: Let your visuals speak, but complement them with clear, brief explanations of your process and rationale. Avoid dense text.

• Focus on Impact: Quantify results where possible (e.g., "improved conversion by X%", "reduced task completion time by Y%"). If direct metrics aren't available, describe the intended impact and how you would measure it.

• Interactive Demos: If you have interactive prototypes, be ready to showcase them live or provide clear links. Ensure they function smoothly.

• Be Ready for Questions: Anticipate questions about your design choices, trade-offs, and how you would handle specific scenarios relevant to AXS's platform.

📝 Enhancement Note: These interview preparation points are designed to guide an entry-level candidate through common questions and strategies, emphasizing the demonstration of process, collaboration, and industry awareness.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Greenhouse job board.

• Tailor your Resume: Highlight relevant design skills, software proficiency, and any experience related to user-centered design, UX/UI, or digital product development. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio showcases 2-3 strong projects that demonstrate your design process, problem-solving abilities, and visual design skills. Make sure it's easily accessible (e.g., via a link).

• Prepare for the Interview: Familiarize yourself with AXS's products and the live entertainment industry. Practice articulating your design process and answering behavioral questions.

• Research AXS and AEG: Understand their mission, values, and recent developments. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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