Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Ten Group

Location: Cape Town, Western Cape, South Africa

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-09-08

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (Up to 60% Remote)

🚀 Role Summary

• Design end-to-end member-facing digital experiences for web and mobile platforms, prioritizing user delight, ease of use, and task completion.

• Integrate cutting-edge AI technologies, including agentic chatbots and personalized recommendation engines, into intuitive and engaging user interfaces.

• Collaborate closely with Product Management, Engineering, and User Research teams to drive iterative design improvements based on member feedback and behavioral data.

• Contribute to the establishment and refinement of design processes, advocating for the user and advancing the growth of the design system.

• Shape the future of product design operations within a rapidly growing, globally scaled organization, with significant autonomy and influence.

📝 Enhancement Note: This role is positioned as a mid-level Product Designer, indicated by the 3+ years of experience requirement and the expectation to "help establish and refine our design rituals." The emphasis on "navigating ambiguity" and "shaping how product design operates at a global scale without being micromanaged" suggests a high degree of autonomy and a need for proactive, self-directed individuals. The integration of AI and agentic chatbots points to a forward-thinking design environment.

📈 Primary Responsibilities

• Conceptualize, design, and deliver high-fidelity user interfaces and experiences for both web and mobile applications, ensuring a seamless and premium user journey.

• Develop intuitive interaction models and user flows for AI-powered features, such as conversational agents and personalized content delivery systems, to enhance member engagement and satisfaction.

• Translate complex service offerings and global brand standards into elegant, user-centric digital solutions that reflect a luxury service ethos.

• Actively participate in cross-functional team meetings, providing design expertise and advocating for user needs throughout the product development lifecycle.

• Contribute to the evolution of the company's design system, ensuring consistency, scalability, and efficiency across all digital products.

• Conduct user research, usability testing, and data analysis to inform design decisions and validate proposed solutions.

• Proactively identify opportunities for design innovation and process improvement, contributing to the definition of best practices within the growing design function.

📝 Enhancement Note: The responsibilities highlight a full-cycle product design role, from discovery and conceptualization through to high-fidelity delivery and iteration. The specific mention of "AI Integration" and "Agentic ChatBots" suggests a focus on conversational design and the application of AI in user interfaces, which is a key differentiator for this role. The emphasis on "Process Definition" indicates a need for individuals who can contribute to establishing operational excellence in design.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for Product Designer roles with this level of responsibility.

Experience: Minimum of 3 years of professional experience in product design, UX/UI design, or a closely related field.

Required Skills:

• Proven experience in end-to-end product design, from user research and ideation to high-fidelity prototyping and final delivery, as demonstrated by a strong portfolio.

• Proficiency in designing B2C or B2B2C products, with a keen understanding of user needs and engagement drivers in these contexts.

• Demonstrated ability to design premium visual aesthetics and sophisticated micro-interactions that align with luxury brand positioning.

• Strong capabilities in user research methodologies, including usability testing, user interviews, and data analysis to inform design decisions.

• Expertise in prototyping tools (e.g., Figma, Sketch, Adobe XD) for creating interactive mockups and user flows.

• Excellent collaboration and communication skills, with a proven track record of working effectively with Product Managers and Engineers.

• Ability to navigate ambiguity and contribute to defining processes in a growing team environment.

• Proactive problem-solving skills and a self-starter mentality, capable of defining problems and proposing solutions independently. Preferred Skills:

• Experience designing for AI-powered features, agentic chatbots, or recommendation engines.

• Familiarity with design systems and experience contributing to their development or maintenance.

• Knowledge of web and mobile development principles and constraints.

• Experience with data visualization and dashboard design.

• Understanding of global service offerings and luxury market dynamics.

📝 Enhancement Note: The "Navigating Ambiguity" and "Proactive Mindset" requirements are crucial for this role, suggesting that candidates who can demonstrate initiative and comfort with evolving processes will be highly valued. The portfolio requirement explicitly asks for "end-to-end product design (from discovery to high-fidelity delivery)," emphasizing the need to showcase a comprehensive design process.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3 distinct end-to-end product design projects, clearly illustrating the design journey from initial problem definition and user research through to final high-fidelity mockups and delivery.

• Include examples of user flows, wireframes, interactive prototypes, and final visual designs, with a particular emphasis on how they address user needs and business objectives.

• Demonstrate experience in designing for both web and mobile platforms, ideally with examples that highlight responsive design principles.

• Highlight projects that involved the integration of AI or complex interactive features, showcasing your ability to design for innovative technologies.

• Present case studies that detail your problem-solving approach, design rationale, and the impact of your design solutions, supported by user feedback or data where possible. Process Documentation:

• Evidence of contributing to or establishing design processes, such as user research methodologies, design critique frameworks, or design system contribution guidelines.

• Examples of how you have collaborated with product management and engineering to define project scope, requirements, and design specifications.

• Documentation or descriptions of how you have utilized data and user feedback to iterate on designs and measure their effectiveness.

• Demonstrations of how you have advocated for user-centric design principles within a product development team.

📝 Enhancement Note: The portfolio is a critical component for this role, needing to go beyond just visual output to demonstrate a robust understanding of the entire product design lifecycle and the ability to contribute to operationalizing design processes within a growing team.

💵 Compensation & Benefits

Salary Range: The provided description states "A competitive salary depending on experience." Based on industry benchmarks for a Product Designer with 3-5 years of experience in Cape Town, South Africa, a reasonable estimated range would be ZAR 450,000 - ZAR 700,000 per annum. This estimate considers the cost of living in Cape Town, the company's profitable status, and its listing on the London Stock Exchange, suggesting a capacity for competitive compensation.

Benefits:

• Flexible work arrangements with hybrid work possibilities (up to 60% remote).

• Competitive paid time off package, including a dedicated day for volunteering.

• Paid Sabbaticals: One month paid sabbatical after every 5 years of service.

• Ten Loyalty Rewards program (bonus and gift).

• Employer contributory Medical Aid scheme providing comprehensive health coverage.

• Remote Working Holidays: Opportunity to travel and work from anywhere globally.

• Employee Discounts on travel and entertainment.

• Genuine career opportunities within a dynamic and international company.

• Recognition and reward programs, including annual "Extra Mile Awards."

Working Hours: While not explicitly detailed, the mention of "40 hours" (derived from ai_working_hours) suggests a standard full-time work week. The hybrid and remote working holidays offer significant flexibility within this structure.

📝 Enhancement Note: The salary estimate is based on publicly available compensation data for Product Designers in Cape Town, considering experience level and industry standards. The benefits package is extensive and emphasizes flexibility, well-being, and employee recognition, aligning with the company's stated values.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ten Group operates within the lifestyle, travel, dining, and entertainment service sector, leveraging technology as a core enabler. They are a B Corp and are listed on the London Stock Exchange (AIM market), indicating a commitment to sustainability, social responsibility, and transparent business practices.

Company Size: Ten Group is a growing company. While the exact current size isn't specified in the provided data, the mention of expanding its Product Design function and operating across multiple international locations (Cape Town, London, Katowice) suggests a significant, established, and international presence.

Founded: The founding date is not provided, but the company's description implies a history of growth and recent significant investment into technology and AI as part of its "Growth Engine Strategy."

Team Structure:

• The Product Design function is expanding and operates as a "design hub" in Cape Town, with designers collaborating across Cape Town, London (UK), and Katowice (Poland).

• Designers work closely with Product Management and Engineering teams.

• The organizational structure appears to be global and matrixed, with cross-functional teams working on shared objectives.

• The company emphasizes a culture of recognition, reward, and employee development, with a focus on supporting individual aspirations. Methodology:

• A strong emphasis on "design thinking" and user-centricity.

• Data-driven decision-making, utilizing member feedback and behavioral data.

• Embracing emerging technologies like AI and agentic chatbots to enhance service offerings.

• A continuous improvement mindset, with a focus on establishing and refining design processes and systems.

• A growth-oriented strategy ("Growth Engine Strategy") aimed at accelerating progress and achieving ambitious goals.

Company Website: https://www.tenlifestylegroup.com/ (derived from domain_derived)

📝 Enhancement Note: The company's B Corp status and listing on the LSE are significant indicators of its corporate values and operational transparency. The "Growth Engine Strategy" and investment in AI suggest a dynamic and forward-looking environment where operations and product development are key drivers.

📈 Career & Growth Analysis

Operations Career Level: This role is for a mid-level Product Designer (2-5 years of experience). The emphasis on "end-to-end design," "process definition," and the opportunity to "shape how product design operates at a global scale" indicates a role with significant responsibility and potential for growth beyond individual contribution.

Reporting Structure: The Product Designer will report into a Design Lead or Head of Product Design, working within a global product team. They will collaborate closely with Product Managers and Engineering Leads. The structure allows for significant autonomy and direct contribution to strategic initiatives.

Operations Impact: The Product Designer's work directly impacts the member experience, influencing retention, satisfaction, and the perceived value of Ten's premium services. By designing intuitive digital interfaces and integrating innovative AI features, they contribute to the company's mission of becoming the most trusted service business and its "Growth Engine Strategy" by making technology the primary way members organize their leisure lives.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI integration, conversational design, or advanced UX/UI patterns for premium services.

• Design System Leadership: Take on greater responsibility in evolving and governing the company's design system.

• Process Improvement: Lead initiatives to further define and optimize design workflows and best practices within the global team.

• Mentorship: Potentially mentor junior designers as the team grows.

• Cross-functional Exposure: Gain deeper experience working with diverse international teams in Product Management, Engineering, and User Research.

• Leadership Potential: Develop into a Senior Product Designer or Design Lead role, influencing product strategy and team direction.

📝 Enhancement Note: The role offers a unique opportunity to influence the operationalization of product design in a global context, moving beyond individual design tasks to shaping team processes and standards. This trajectory is attractive for individuals looking for leadership opportunities within a design function.

🌐 Work Environment

Office Type: The role is described as "Hybrid," with employees having the option for up to 60% remote work. This suggests a modern office environment that supports flexible working arrangements, likely featuring collaborative spaces alongside individual workstations.

Office Location(s): The primary design hub is in Cape Town, South Africa. The company also has offices in London, UK, and Katowice, Poland, indicating a global operational footprint.

Workspace Context:

• The Cape Town office serves as a central point for the design team, fostering collaboration and innovation.

• The hybrid model allows for a balance between in-person collaboration and focused remote work, catering to different work styles.

• Access to modern design tools and technologies is implied, supporting the delivery of high-quality digital products.

• Opportunities for cross-functional interaction with product managers, engineers, and researchers are integral to the daily workflow.

Work Schedule: A standard full-time work schedule is implied (approximately 40 hours per week). The hybrid and remote working holiday benefits provide significant flexibility around where and how this time is structured, allowing for better work-life integration.

📝 Enhancement Note: The "up to 60% Home Office" detail for the hybrid arrangement is a specific and valuable piece of information, indicating a strong commitment to remote flexibility for employees based in or near Cape Town.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio to assess relevant experience and design approach.

• Hiring Manager Interview: Discussion about your background, motivations, and fit with the team's culture and objectives.

• Design Challenge/Portfolio Review: A session where you will present your portfolio, discuss specific projects, and potentially tackle a design problem relevant to Ten's services. This stage will assess your end-to-end design process, problem-solving skills, and communication clarity.

• Cross-functional Interviews: Meetings with Product Managers and Engineers to evaluate collaboration style, ability to negotiate technical constraints, and understanding of the product development lifecycle.

• Final Interview: May involve a senior leader to assess overall fit and strategic thinking.

Portfolio Review Tips:

• Storytelling: Structure your portfolio presentations around compelling narratives. For each project, clearly articulate the problem, your role, the design process undertaken, key decisions made, challenges overcome, and the final outcome or impact.

• Process Emphasis: Detail your design process. Show your thinking through sketches, wireframes, user flows, and research insights, not just polished final designs.

• AI & Premium Focus: Highlight any projects that demonstrate your ability to design for AI-driven features or luxury consumer experiences. Explain your rationale for design choices in these specific contexts.

• Collaboration & Ambiguity: Be prepared to discuss how you've collaborated with cross-functional teams and how you've navigated situations with unclear requirements or evolving processes.

• Conciseness: Be mindful of time during presentations. Focus on the most impactful projects and insights.

Challenge Preparation:

• Understand the Business: Research Ten Group's services, target audience (high-net-worth and corporate members), and competitive landscape. Understand their mission and B Corp values.

• Design Thinking: Be ready to apply design thinking principles to a given problem. This might involve user-centric problem definition, ideation, prototyping, and testing.

• AI & UX: Consider how you would approach designing user experiences for AI assistants or personalized recommendation systems within a service context.

• Problem Framing: Practice framing problems, asking clarifying questions, and defining scope before diving into solutions.

📝 Enhancement Note: The "Process Definition" responsibility strongly suggests that the interview process will probe candidates on their experience and approach to establishing and improving design workflows and systems. Candidates should be prepared to discuss their contributions to design operations.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable given industry trends and collaborative nature), Sketch, Adobe XD.

• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence.

• User Research & Testing: Tools like UserTesting.com, Maze, Lookback, or internal survey/feedback platforms.

Analytics & Reporting:

• Tools for analyzing user behavior and product performance (e.g., Google Analytics, Mixpanel, Amplitude).

• Dashboarding tools for visualizing data and insights (e.g., Tableau, Power BI, Looker). CRM & Automation:

• While not directly a design tool, understanding how designs integrate with CRM systems (e.g., Salesforce) and marketing automation platforms can be beneficial.

• Familiarity with content management systems (CMS) or platforms used for member interactions.

📝 Enhancement Note: While specific tools aren't listed, the nature of the role and the company's digital transformation focus imply a modern technology stack. Proficiency in industry-standard design tools like Figma is almost certainly a prerequisite.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of high-net-worth and corporate members, ensuring their digital experiences are seamless and valuable.

• Innovation: Embracing emerging technologies, particularly AI, to redefine service excellence and create engaging member interactions.

• Excellence & Quality: A dedication to delivering premium digital experiences that reflect the luxury brand and high standards of the company's services.

• Collaboration: Fostering strong partnerships across Product Management, Engineering, and User Research to achieve shared goals.

• Proactiveness & Ownership: Encouraging individuals to take initiative, ask critical questions, and own the design process from discovery to delivery.

• Continuous Improvement: A drive to establish and refine design rituals, processes, and systems for greater efficiency and effectiveness.

Collaboration Style:

• Highly collaborative, with designers working in integrated teams alongside product managers and engineers.

• Emphasis on open communication, constructive feedback, and shared problem-solving.

• A culture that values diverse perspectives and experiences, fostering an inclusive environment.

• Willingness to negotiate technical constraints while advocating for the best user experience.

📝 Enhancement Note: The company's B Corp status and emphasis on trust and service excellence suggest that ethical considerations and long-term member value are core to their operational values, which would translate into design decisions.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: As processes are still being defined, the designer will need to be comfortable establishing best practices and creating structure in a dynamic environment.

• Global Scale & Consistency: Ensuring a consistent and premium user experience across different regions and platforms, while accommodating local nuances.

• AI Integration Complexity: Designing intuitive and trustworthy interactions with advanced AI features, balancing cutting-edge technology with user needs.

• Balancing Premium Experience with Self-Service: Translating a high-touch, luxury service into an efficient and delightful digital self-serve experience.

Learning & Development Opportunities:

• AI & Conversational Design: Gaining hands-on experience with AI integration and designing sophisticated conversational interfaces.

• Design System Development: Contributing to and potentially leading aspects of a growing global design system.

• International Collaboration: Developing cross-cultural communication and collaboration skills by working with teams in different time zones and regions.

• Product Strategy Influence: Having a direct impact on product strategy and roadmap through design leadership.

• Career Progression: Opportunities to advance into senior design roles or specialized areas within the product organization.

📝 Enhancement Note: The "Challenges" section directly reflects the "What We're Looking For" points regarding navigating ambiguity and proactive problem-solving, framing these as opportunities for growth and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define a design process or best practice in a new or ambiguous situation. What was your approach, and what was the outcome?" (Assesses ability to navigate ambiguity and contribute to operations.)

• "How would you approach designing an AI-powered concierge experience for high-net-worth individuals? What are the key considerations for trust, personalization, and luxury?" (Tests AI design thinking and understanding of premium UX.)

• "Walk us through a project where you had to negotiate significant technical constraints with engineers to achieve your design vision. How did you manage that relationship and find a solution?" (Evaluates collaboration skills and practicality.) Company & Culture Questions:

• "What interests you about Ten Group's mission and its B Corp status? How do you see your design work contributing to this mission?" (Assesses cultural alignment and understanding of company values.)

• "How do you typically collaborate with Product Managers and Engineers? What makes a cross-functional partnership successful in your experience?" (Probes teamwork and communication style.)

• "Given our focus on digital transformation and AI, what do you see as the biggest opportunities and challenges for product design in the next 2-3 years at a company like Ten?" (Gauges forward-thinking and strategic perspective.) Portfolio Presentation Strategy:

• Structure for Impact: Begin with a concise overview of Ten Group and the role, then dive into 2-3 of your most relevant projects. For each project, use a clear problem-solution-impact framework.

• Showcase Process, Not Just Pixels: Include wireframes, user flows, research findings, and iterations to demonstrate your thought process. For AI projects, explain the user interaction model and rationale.

• Highlight Ambiguity & Collaboration: Be ready to discuss how you handled unclear requirements or worked with cross-functional teams. Use specific examples from your portfolio.

• Quantify Impact: Wherever possible, use data (e.g., conversion rates, user satisfaction scores, task completion times) to demonstrate the success of your designs. If direct metrics aren't available, articulate the intended impact and rationale.

• Tailor to Ten: Emphasize any experience with premium brands, B2C/B2B2C models, or AI integrations. Connect your skills directly to the requirements of this role.

📝 Enhancement Note: The interview preparation advice is tailored to the specific requirements of the Product Designer role at Ten Group, emphasizing the need to demonstrate experience in AI, premium UX, process definition, and navigating ambiguity.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workable link.

• Portfolio Preparation: Curate your online portfolio (or PDF) to prominently feature 2-3 of your strongest end-to-end product design projects. Ensure these examples clearly illustrate your process, problem-solving skills, and ability to deliver high-fidelity designs, especially those involving AI or premium user experiences.

• Resume Optimization: Tailor your resume to highlight keywords such as "Product Design," "UX/UI," "AI Integration," "B2C/B2B2C," "Design Systems," "Prototyping," and "Cross-functional Collaboration." Quantify achievements where possible.

• Interview Practice: Prepare to articulate your design process, rationale, and collaborative approach. Practice presenting your portfolio projects, focusing on storytelling and demonstrating how you navigate ambiguity and drive impact.

• Company Research: Thoroughly research Ten Group's services, mission, B Corp status, and recent developments (e.g., AI investments). Understand their target audience and brand positioning to articulate your fit and enthusiasm during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.