Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Sinch (ClickSend)

Location: Perth, Western Australia, Australia

Job Type: Full-time

Category: Product Design / UX/UI Design

Date Posted: 2026-04-13T05:42:00

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the end-to-end product design process for new features and product enhancements within a global SaaS communications platform.

• Translate complex business needs and user workflows into intuitive, elegant, and user-centered digital experiences.

• Collaborate closely with Product Management and Engineering teams to ensure seamless design implementation and adherence to high quality standards.

• Champion user advocacy through active participation in user research, usability testing, and data analysis to inform design decisions.

• Contribute to the evolution and maintenance of a robust design system, ensuring consistency and scalability across the product suite.

📝 Enhancement Note: This role is positioned as a mid-level Product Designer, requiring a solid foundation in SaaS product design principles and practical experience in translating complex requirements into user-friendly interfaces. The emphasis on "end-to-end design process" and contributing to a "design system" suggests a need for a candidate who can operate autonomously and contribute to design infrastructure.

📈 Primary Responsibilities

• Conduct comprehensive user research, including customer interviews and usability testing, to gather actionable insights that inform design strategy and product direction.

• Develop wireframes, user flows, low-fidelity mockups, and high-fidelity interactive prototypes to effectively communicate design concepts and gather feedback.

• Design intuitive and visually appealing user interfaces (UI) that align with brand guidelines and enhance the overall user experience (UX).

• Collaborate with product managers to clearly define problem statements and project goals, ensuring design efforts are focused and impactful.

• Partner with engineering teams throughout the development lifecycle to ensure accurate implementation of designs and to address technical constraints.

• Actively contribute to the growth and refinement of the company's design system and UI component library, promoting consistency and efficiency.

• Present and articulate design decisions to stakeholders, clearly explaining the rationale behind choices and incorporating constructive feedback.

• Continuously iterate on UI/UX designs based on user feedback, data analysis, and performance metrics to drive ongoing product improvement.

• Ensure designs support a multi-channel communication platform (SMS, MMS, RCS, Email, Voice, Fax, Post) used by businesses globally.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to design, requiring proficiency in the full design lifecycle from discovery to iteration. The mention of a "multi-channel communication platform" indicates a need for the designer to understand and design for diverse communication methods and business use cases.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Interaction Design, Human-Computer Interaction (HCI), Graphic Design, Computer Science, or a related field is often preferred for foundational knowledge in design principles.

Experience: 2-5 years of proven experience as a Product Designer, UX Designer, or UI Designer, with a significant focus on designing for Software-as-a-Service (SaaS) products or complex web applications.

Required Skills:

• Demonstrated expertise in the end-to-end product design process, from user research and ideation to wireframing, prototyping, and final UI design.

• Proficiency in modern design and prototyping tools, with specific experience in Figma and/or Axure.

• Strong understanding of user research methodologies, including user interviews and usability testing, and the ability to translate findings into design solutions.

• Proven ability to solve complex user workflows and technical requirements, transforming them into simple and intuitive interfaces.

• Excellent visual design skills with a keen eye for detail, typography, and layout.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams (Product Managers, Engineers, Marketing, Brand).

• Experience working in an agile development environment, adapting to fast-paced iterations and feedback cycles.

Preferred Skills:

• Experience contributing to or maintaining design systems and UI component libraries.

• Familiarity with cloud communications platforms, CPaaS, SMS, email, or voice technologies.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript) to facilitate better collaboration with engineers.

• Experience with data analysis tools or interpreting product analytics to inform design decisions.

• Knowledge of accessibility standards (WCAG) and best practices for inclusive design.

📝 Enhancement Note: The experience requirement is explicitly stated as 2-5 years, aligning with a mid-level role. The emphasis on SaaS and complex web applications, along with specific tool mentions like Figma and Axure, are critical for candidates to showcase in their portfolios and resumes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a strong end-to-end design process for at least 2-3 significant SaaS product features or applications.

• Demonstrate the ability to solve complex UX problems with clear problem-definition and user-centered solutions.

• Include case studies detailing your role, the design challenges, your process, key decisions, and the impact of your designs (quantifiable metrics where possible).

• Showcase strong visual design skills through high-fidelity mockups and interactive prototypes.

Process Documentation:

• Clearly articulate your design process for each case study, highlighting user research, ideation, wireframing, prototyping, user testing, and iteration phases.

• Provide evidence of how you define problems and user needs before diving into solutions.

• Illustrate your collaborative process with product managers and engineers.

• Demonstrate how you incorporate user feedback and data analysis for iterative improvements.

📝 Enhancement Note: For a Product Designer role, a portfolio is paramount. The requirements emphasize not just the final output but the entire thought process and methodology behind it. Candidates should prepare case studies that clearly outline their problem-solving approach and the impact of their design work.

💵 Compensation & Benefits

Salary Range: For Perth, Western Australia, a Product Designer with 2-5 years of experience typically earns between AUD $80,000 - $120,000 per annum. This range can vary based on specific skills, the complexity of the product, and the candidate's negotiation abilities.

Benefits:

• Hybrid working arrangement, offering flexibility between office and remote work.

• Reimbursement for home office setup to ensure a productive remote workspace.

• Global mobility policy, supporting international career opportunities.

• Generous parental leave program: 26 weeks salary for primary caregiver, 4 weeks for secondary caregiver.

• A day off for your birthday to celebrate.

• Generous annual leave program for rest and rejuvenation.

• Monthly fitness reimbursement allowance and other wellness programs.

• Coaching and career development support, including access to online professional development courses.

• Free virtual counselling resources through the global Employee Assistance Program (EAP).

• Paid time off to support a volunteer program of your choice.

• Access to the Reward+ program for discounts and deals across various retailers and entertainment options.

Working Hours: Standard full-time hours, likely around 37.5-40 hours per week, with a hybrid arrangement offering flexibility in scheduling and location.

📝 Enhancement Note: Salary is an estimate based on industry benchmarks for Product Designers with 2-5 years of experience in Perth, Australia. The provided benefits package is extensive and highlights the company's commitment to employee well-being, work-life balance, and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloud Communications / Software as a Service (SaaS) / Telecommunications. ClickSend operates within the rapidly evolving CPaaS (Communications Platform as a Service) market, providing essential communication tools for businesses.

Company Size: Part of Sinch (a large global organization), but ClickSend itself is described as a "small team based in Perth." This suggests a dynamic environment with the resources of a larger corporation while retaining a more agile, startup-like culture locally.

Founded: ClickSend was founded to address business communication needs, and is now part of Sinch, a major global player founded in 2008. This blend offers stability with a dynamic, growth-oriented ethos.

Team Structure:

• The Perth-based team is small but global in reach, with offices in the US and Philippines.

• The Product Designer will be part of a product development team that includes Product Managers and Engineers, fostering close collaboration.

Methodology:

• Emphasis on a "start-up mentality" within a global company, suggesting agility, innovation, and a willingness to experiment.

• A strong focus on user-centered design, data analysis, and iterative improvement to drive product development.

• Values like "Dream Big, Win together, Keep it simple and Make it happen" indicate a collaborative, results-oriented, and pragmatic approach to work.

Company Website: https://www.sinch.com/ (Sinch), https://www.clicksend.com/ (ClickSend)

📝 Enhancement Note: The dual nature of being a small team within a large global entity is a key cultural point. Candidates should be prepared for a culture that balances the agility and fun of a startup with the resources and stability of a major tech company.

📈 Career & Growth Analysis

Operations Career Level: This role is for a mid-level Product Designer (2-5 years of experience). It involves significant ownership of the design process for features and improvements, contributing to the design system, and collaborating across multiple departments. It's a role where the designer can make a tangible impact on a globally used product.

Reporting Structure: The designer will likely report into a Product Management or Design leadership role within the ClickSend division of Sinch. Close collaboration with Product Managers and Engineers is a core aspect of the role.

Operations Impact: The Product Designer's work directly influences the usability, engagement, and effectiveness of ClickSend's communications platform. Successful designs lead to increased customer adoption, retention, and satisfaction, directly contributing to revenue growth and market position. By simplifying complex communication workflows for businesses, the designer directly supports their clients' operational efficiency.

Growth Opportunities:

• Skill Advancement: Deepen expertise in SaaS product design, user research methodologies, and design system development. Opportunity to work on a diverse range of communication channels.

• Leadership Potential: As experience grows, opportunities may arise to mentor junior designers, lead design initiatives for larger features, or specialize in areas like UX research or design operations.

• Cross-Functional Exposure: Gain experience working with global teams across product, engineering, marketing, and sales, broadening understanding of the business.

• Career Progression: Potential to move into Senior Product Designer roles, Design Lead positions, or explore specialized paths within UX or Product Management within Sinch.

📝 Enhancement Note: The role offers a clear path for growth from mid-level to senior positions, with opportunities to influence product strategy and contribute to design infrastructure. The global nature of Sinch also provides potential for diverse career paths.

🌐 Work Environment

Office Type: Hybrid working arrangement. This implies a blend of in-office collaboration and remote work, allowing for flexibility while maintaining team cohesion. The Perth office is described as being part of a "small team" with a "start-up mentality."

Office Location(s): Perth, Western Australia. Specific office address details are not provided but would typically be available during the application process. The company also has offices in the US and Philippines.

Workspace Context:

• A collaborative environment where designers work closely with Product Managers and Engineers.

• Access to modern design tools (Figma, Axure) and potentially other collaboration software.

• Opportunities to engage with a global team, fostering diverse perspectives.

• The culture aims to mix "fun and music into our days," suggesting a relaxed yet productive atmosphere.

Work Schedule: Standard full-time hours (likely 37.5-40 hours/week) with flexibility due to the hybrid arrangement, allowing individuals to manage their work and personal lives effectively.

📝 Enhancement Note: The hybrid model and emphasis on work-life balance are key aspects of the work environment. Candidates should be comfortable with a collaborative, flexible setup that requires self-discipline when working remotely and engagement when in the office.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.

• Portfolio Presentation & Discussion: An opportunity to walk through your portfolio, discuss your design process, problem-solving approach, and key projects. This is where you articulate the "why" behind your design decisions.

• Design Challenge/Exercise: Potentially a take-home assignment or an in-interview exercise to assess your design skills, problem-solving abilities, and approach to a specific problem relevant to the platform.

• Cross-functional Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to assess collaboration skills, communication style, and cultural fit.

• Final Interview: Likely with a hiring manager or senior leader to discuss career aspirations and finalize the decision.

Portfolio Review Tips:

• Curate Selectively: Focus on 3-4 of your strongest, most relevant projects that demonstrate your end-to-end design process, particularly those in SaaS or complex web applications.

• Tell a Story: For each project, clearly define the problem, your role, the constraints, your process (research, ideation, testing, iteration), your solutions, and the impact (use metrics if possible).

• Showcase Process: Don't just show final screens; include wireframes, user flows, sketches, and insights from user testing to demonstrate your thinking.

• Highlight Collaboration: Mention how you worked with PMs and Engineers and how you incorporated their feedback.

• Be Prepared to Defend Decisions: Clearly articulate the rationale behind your design choices.

Challenge Preparation:

• If a take-home challenge is provided, allocate sufficient time to understand the brief, conduct research (even quick competitive analysis), define the problem, and present a well-reasoned solution.

• For in-interview exercises, focus on clarifying questions, sketching out ideas quickly, and articulating your thought process clearly.

• Prepare to discuss your approach to user research, ideation, and iterative design.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's portfolio and their ability to articulate their design process and rationale. Preparing specific case studies that align with the company's product and values will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (primary expectation), Axure (also mentioned, indicating potential for more complex prototyping needs).

• Collaboration: Likely tools like Slack, Jira, Confluence for team communication and project management.

• Version Control (for Design Systems): Potentially using Figma's collaboration features or dedicated design system management tools.

Analytics & Reporting:

• Familiarity with product analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) would be beneficial for understanding user behavior and informing design decisions.

CRM & Automation:

• While not a direct requirement for the designer, understanding how the product integrates with CRMs and automation platforms (like those ClickSend offers) can provide valuable context.

• Familiarity with the ClickSend platform itself would be an advantage.

📝 Enhancement Note: Proficiency in Figma is a must. Experience with Axure is a plus. While not explicitly a design tool, understanding the company's core product offering (CPaaS) is important context.

👥 Team Culture & Values

Operations Values:

• Dream Big: Encourages ambitious thinking and innovation in product design and user experience.

• Win Together: Emphasizes collaboration, cross-functional teamwork, and shared success in delivering exceptional products.

• Keep it Simple: Values clarity, intuitiveness, and efficiency in design solutions, making complex communication tools easy to use.

• Make it Happen: Promotes a proactive, results-oriented approach to design and development, driving projects to completion.

Collaboration Style:

• Highly collaborative, working closely with Product Managers to define strategy and Engineers to ensure feasibility and quality of implementation.

• Cross-functional interaction extends to marketing and brand teams to ensure cohesive user experiences.

• A culture that values clear communication, constructive feedback, and shared ownership of product outcomes.

📝 Enhancement Note: The company's stated values are directly applicable to a Product Designer role, emphasizing innovation, teamwork, simplicity, and execution. Candidates should be prepared to demonstrate how they embody these values in their design work and collaborative approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for a complex, multi-channel communication platform requires understanding diverse user needs and technical integrations.

• Balancing the needs of a global customer base with varying cultural expectations and technical capabilities.

• Contributing effectively to a growing design system while meeting aggressive product development timelines.

Learning & Development Opportunities:

• Specialization: Opportunity to become an expert in designing for CPaaS and communication platforms.

• Design System Growth: Play a key role in evolving and scaling the company's design system.

• Cross-functional Learning: Gain deep insights into product management, engineering, and business operations within a global SaaS company.

• Mentorship: Potential to learn from experienced product leaders and engineers within Sinch.

📝 Enhancement Note: The challenges presented are typical for a designer working on a sophisticated SaaS product, offering significant opportunities for skill development and problem-solving.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user workflow you designed and how you simplified it. What was your process?" (Focus on problem definition, user research, solutions, and impact.)

• "How do you approach collaborating with engineers and product managers? Can you give an example of a design conflict you resolved?" (Highlight communication, compromise, and user advocacy.)

Company & Culture Questions:

• "What do you know about Sinch and ClickSend, and why are you interested in designing for our platform?" (Research the company's mission, products, and recent news.)

• "How do our company values (Dream Big, Win Together, Keep it simple, Make it happen) resonate with your design philosophy and work style?" (Connect your experiences to their stated values.)

Portfolio Presentation Strategy:

• Structure: For each project, use a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visuals: Use high-quality screenshots, mockups, prototypes, and flow diagrams. Annotate key design decisions.

• Storytelling: Be engaging. Explain the "why" behind every choice. Discuss challenges and how you overcame them.

• Metrics: Quantify impact wherever possible (e.g., "increased conversion by X%," "reduced task completion time by Y," "improved user satisfaction scores").

• Conciseness: Be mindful of time and focus on the most impactful aspects of your work.

📝 Enhancement Note: Candidates should prepare to deeply discuss their portfolio projects, demonstrating not only their design skills but also their strategic thinking, problem-solving capabilities, and collaborative approach.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Oracle Cloud portal.

• Customize Your Resume: Tailor your resume to highlight your experience with SaaS products, complex web applications, end-to-end design processes, and proficiency in Figma/Axure. Quantify achievements whenever possible.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases relevant projects clearly, and tells compelling stories about your design process and impact. Have a link ready to share.

• Practice Your Presentation: Rehearse walking through your portfolio projects, focusing on articulating your design rationale, problem-solving approach, and collaborative experiences.

• Research the Company: Familiarize yourself with Sinch and ClickSend's products, target audience, and company values. Understand their position in the CPaaS market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.