Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Resolver

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: May 26, 2026

Experience Level: Mid-Level (2-3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Designs and develops user experiences and interfaces for modern enterprise web applications, focusing on creative problem-solving through ideation, experimentation, and validation.

• Collaborates closely with Product Managers and Product Owners to address customer pain points using established and innovative design methodologies.

• Drives the evolution of the platform's vision and user experience by iterating on existing applications to ensure a cohesive and intuitive design across the product suite.

• Leverages user feedback, peer reviews, usability testing, and telemetry data to refine designs and ensure they meet functional, technical, and business requirements.

📝 Enhancement Note: This role is positioned as a Product Designer, emphasizing a holistic approach to design that extends beyond aesthetics to encompass problem-solving, user research, and iterative development. The focus on "enterprise web applications" and collaboration with "Product Managers and Product Owners" suggests a B2B SaaS context, requiring an understanding of complex user needs and business objectives.

📈 Primary Responsibilities

• Design Strategy (20%):

  • Engage in high-level interaction with internal stakeholders and users (weekly) to strategically develop designs that enable unique product features.
  • Conduct bi-monthly workshops to align on platform vision and future application evolution.
  • Continuously advance subject matter knowledge to inform design decisions and anticipate future user needs.
  • Iterate and expand upon existing applications to achieve a cohesive, intuitive, and industry-leading user experience.
  • Leverage insights from existing data and emerging trends to define future user experience requirements.

• Research & Discovery (40%):

  • Create comprehensive information architecture diagrams, storyboards, and user journey maps.
  • Employ an iterative design approach, incorporating user feedback and peer reviews for continuous improvement.
  • Integrate usability testing and telemetry data to systematically refine the overall user experience.
  • Collaborate with product and development teams to balance user needs with technical and business constraints.
  • Present and defend design decisions and key deliverables to peers and executive stakeholders, supported by qualitative and quantitative data.
  • Participate in regular design team reviews to foster collaboration and knowledge sharing.
  • Translate problem statements into well-defined questions and prototypes, applying established and innovative design practices that support user behavior.
  • Identify gaps and areas for improvement within the existing platform, working with product and development to ensure timely incorporation of enhancements.

• Solution Design and Delivery (40%):

  • Design and develop high-fidelity to low-fidelity wireframes and functional prototypes.

  • Validate prototypes by ensuring they effectively solve defined problems within application scenarios.

  • Support the development and iteration of designs throughout the feature lifecycle, ensuring deliverables meet or exceed design requirements.

  • Conduct post-development validation through testing to confirm that feature deliverables address the defined problems.

  • Utilize quantitative, qualitative, and analytic data to prove the effectiveness of solutions and track ongoing adoption.

  • Collaborate with the Application team to integrate new features into existing applications, utilizing UX and configurable UI components to enhance user experience and intuitive behavior.

📝 Enhancement Note: The breakdown of responsibilities into percentages (20% strategy, 40% research, 40% delivery) provides a clear understanding of the role's focus. The emphasis on data-driven validation, stakeholder collaboration, and iterative design is crucial for a Product Designer in a SaaS environment. The mention of "telemetry" suggests a need for analytical thinking beyond traditional UX research.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience, is generally expected for this level of role.

Experience: 2-3+ years of experience in product design, specifically focused on building enterprise software products.

Required Skills:

• Proven experience in product design for enterprise applications, with a strong portfolio showcasing a diverse range of software designs and insights into the design process.

• Demonstrated ability to solve complex design problems and a track record of successful implementation.

• Proficiency in designing and developing high-fidelity to low-fidelity wireframes and functional prototypes.

• Experience conducting usability testing and validating design work with users and stakeholders.

• Expertise in design tools such as Sketch, Balsamiq, or Invision, or comparable wire-framing and prototyping software.

• Strong understanding of mobile and responsive design principles.

• Solid knowledge of accessibility requirements and best practices.

• Excellent attention to detail and organizational skills.

• Exceptional verbal and written communication skills, with the ability to clearly explain and defend design decisions.

• Adaptability to changing needs and perspectives.

• Team player mentality with a willingness to incorporate new ideas and insights from others.

• An egoless attitude towards design and a passion for continuous learning and growth. Preferred Skills:

• Experience with AI integration into design workflows.

• Familiarity with information architecture diagramming, storyboarding, and user journey mapping.

• Experience with telemetry data analysis to inform design decisions.

• Understanding of UX and configurable UI components for enterprise applications.

📝 Enhancement Note: The specific mention of "enterprise products" and "software designs" in the portfolio requirement, along with tools like Sketch, Balsamiq, and Invision, clearly defines the technical and experiential expectations. The "egoless attitude" and "passion to learn" highlight cultural fit requirements.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a diverse set of software designs, with a clear emphasis on the thought process and problem-solving methodologies behind each project.

• Case studies showcasing the ability to tackle complex design challenges and deliver effective solutions for enterprise applications.

• Examples of how user feedback and data (qualitative and quantitative) were incorporated to iterate and refine designs.

• Evidence of experience with prototyping tools (e.g., Sketch, Balsamiq, Invision) and the ability to create functional prototypes.

• Demonstrations of understanding and application of responsive and mobile design principles.

• Examples highlighting adherence to accessibility standards and best practices. Process Documentation:

• Showcase a systematic approach to design, including how user research, ideation, wireframing, prototyping, and usability testing are integrated.

• Detail the process for collaborating with product managers, product owners, and development teams, emphasizing communication and stakeholder management.

• Illustrate how designs are validated through user feedback, A/B testing, or telemetry data to drive continuous improvement.

• Provide examples of how design decisions are defended with data and strategic rationale.

📝 Enhancement Note: The requirement for a portfolio is central to this role. Emphasis should be placed on demonstrating the process behind the designs, not just the final output. This includes showcasing how user problems were identified, how solutions were ideated, and how designs were validated and iterated upon using data and feedback.

💵 Compensation & Benefits

Salary Range: $100,000 - $120,000 CAD per year.

Benefits:

• Health and Wellness: 100% company-paid health and dental insurance from day one; vision care every 12 months.

• Wellness Reimbursement: For gym memberships, yoga classes, sports fees, or bicycles.

• Professional Development: External learning budget, regular internal workshops (e.g., Time Management, Self-Awareness, Giving Feedback), and e-learning resources.

• Career Development Program: To identify and build skillsets for internal growth opportunities.

• Managerial Development: Coaching program for managers.

• Vacation: Open vacation policy, with an average of 3-4 weeks taken annually.

• Parental Leave: Best-in-class top-up: 100% for 15 weeks for new parents, plus 5 additional weeks of pregnancy leave for birth mothers.

• Flexibility & Trust: Employees are trusted to manage their outcomes, with options for remote or in-office work based on role needs and team collaboration.

• In-Office Perks: Access to snacks, beverages, ping pong, group lunches, karaoke, games, and regular team social events.

Working Hours: Approximately 40 hours per week, with flexibility and trust in managing outcomes.

📝 Enhancement Note: The provided salary range is specific to Toronto, Canada. The benefits package is comprehensive, highlighting a strong focus on employee well-being, professional growth, and work-life balance, which are attractive to mid-level professionals. The "open vacation policy" and "flexibility & trust" are key differentiators.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS), focused on Risk Management and Risk Intelligence.

Company Size: Part of Kroll, indicating a larger enterprise structure with the agility of a high-growth SaaS company. This blend offers both stability and innovation.

Founded: Resolver is a business within Kroll. Kroll was founded in 1932, providing a long history of financial and risk advisory services. Resolver itself is a high-growth entity.

Team Structure:

• The Product Designer will work directly with Product Managers and Product Owners.

• Collaboration extends to the development and application teams.

• Regular participation in design team reviews is expected.

• The role is part of a larger, innovative, non-hierarchical work environment blended with enterprise stability. Methodology:

• Designs are developed using a user-centered, iterative approach, driven by ideation, experimentation, and validation.

• Emphasis on leveraging insights from data, user feedback, and emerging trends.

• Focus on solving customer problems through design methodologies and best practices.

• A strong commitment to continuous improvement and refining the user experience based on telemetry and testing.

Company Website: https://www.resolver.com/ (Inferred from domain)

📝 Enhancement Note: Resolver's positioning as a "high-growth SaaS company" within the established Kroll entity suggests a dynamic yet secure work environment. The "innovative, non-hierarchical work environment" is a key cultural aspect. Being named one of Canada's Great Places to Work six years in a row reinforces a positive and supportive culture.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Product Designer. This role is expected to contribute significantly to product development, taking ownership of design initiatives from conception through delivery. It requires a blend of strategic thinking and hands-on execution.

Reporting Structure: The Product Designer will report to a Product Management or Design leadership role, working collaboratively with Product Managers and Product Owners.

Operations Impact: The Product Designer's work directly influences the usability, adoption, and overall success of Resolver's SaaS platform. By creating intuitive and effective user experiences, they contribute to customer satisfaction, retention, and the company's ability to transform risk management into risk intelligence.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in enterprise SaaS design, user research methodologies, and potentially AI-driven design tools.

• Career Progression: Potential to advance to Senior Product Designer, Lead Product Designer, or Product Design Manager roles.

• Cross-Functional Exposure: Gaining experience working across different product lines and collaborating with various departments.

• Leadership Development: Through participation in workshops, the Career Development Program, and coaching for managers, there are pathways to develop leadership skills.

• Learning Budget: Access to an external learning budget and internal workshops facilitates continuous skill development and knowledge acquisition within the design field.

📝 Enhancement Note: The role offers clear progression paths within product design and a strong emphasis on continuous learning and development, supported by concrete programs and budgets. The impact of the role is tied directly to product success and customer adoption.

🌐 Work Environment

Office Type: Hybrid work model, offering flexibility to work remotely or from the office. The company emphasizes trust and empowers employees to choose the environment that best suits their role and collaboration needs.

Office Location(s): Toronto, Ontario, Canada. The office provides access to amenities like snacks, beverages, and recreational activities (ping pong, games).

Workspace Context:

• Collaborative Environment: The hybrid model encourages intentional collaboration, with opportunities for in-office social events and team activities that include remote participants.

• Tools & Technology: Access to standard design software (Sketch, Balsamiq, Invision), and an openness to incorporating AI into workflows.

• Team Interaction: Opportunities for regular interaction with Product Managers, Product Owners, development teams, and the broader design team through reviews and workshops.

Work Schedule: Standard 40-hour work week, with flexibility and trust in employees to manage their time and deliverables effectively.

📝 Enhancement Note: The hybrid work environment is a significant aspect, reflecting a modern approach to work-life balance and employee autonomy. The Toronto office provides a physical hub for collaboration and social interaction, while remote options cater to flexibility.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements.

2. Hiring Manager Interview: Discussion about your experience, design philosophy, and alignment with Resolver's culture.

3. Portfolio Presentation & Design Challenge: A key stage where you'll present your portfolio, discuss your thought process, and potentially tackle a design problem relevant to Resolver's platform. This assesses your problem-solving skills, communication, and design approach.

4. Team/Stakeholder Interviews: Meetings with Product Managers, Product Owners, and potentially other designers or engineers to evaluate collaboration skills and technical fit.

5. Final Interview: May involve senior leadership to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Showcase Process: Clearly articulate the problem, your approach, the research conducted, design iterations, and the final solution, along with the rationale behind your decisions.

• Quantify Impact: Where possible, include metrics or evidence of how your designs have positively impacted users or business outcomes.

• Tailor to Enterprise: Highlight experience with complex enterprise applications and B2B user needs.

• Demonstrate Tool Proficiency: Ensure your portfolio showcases work created with relevant tools (Sketch, Balsamiq, Invision, etc.).

• Highlight Collaboration: Include examples of how you've worked with cross-functional teams.

• Explain AI Integration: If applicable, showcase any experience or interest in using AI in your design workflow.

Challenge Preparation:

• Understand Resolver's Product: Research Resolver's platform, target audience, and the risk management industry.

• Prepare for a "How Would You Design X?" Question: Be ready to walk through your design process for a hypothetical feature or problem, focusing on user needs and business goals.

• Articulate Your Design Philosophy: Be prepared to discuss your approach to user-centered design, iterative development, and collaboration.

• Practice Presenting Your Portfolio: Ensure you can clearly and concisely explain your projects and design decisions within a given timeframe.

📝 Enhancement Note: The emphasis on a portfolio presentation and potential design challenge indicates a practical hiring approach. Candidates should be prepared to demonstrate their design thinking process and communication skills. Researching Resolver's specific product and industry is crucial for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Wireframing: Sketch, Balsamiq (or comparable tools).

• Prototyping: Invision (or comparable tools).

• Collaboration: Tools for team communication and project management (e.g., Jira, Slack - assumed).

Analytics & Reporting:

• While not explicitly listed, familiarity with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) and the ability to interpret telemetry data for design insights would be beneficial. CRM & Automation:

• Not directly relevant to the Product Designer role, but understanding how design integrates with CRM and automation systems in enterprise applications can be a plus.

📝 Enhancement Note: Proficiency in specific design tools like Sketch, Balsamiq, and Invision is explicitly required. An understanding of how design interfaces with data and analytics platforms, even if not a primary tool, is increasingly valuable in product design roles.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Deep empathy for users and a commitment to solving their problems effectively.

• Collaboration: Working effectively with cross-functional teams (Product, Engineering, Stakeholders) to achieve shared goals.

• Innovation: Embracing new ideas, exploring emerging trends (like AI), and seeking creative solutions.

• Data-Driven Decisions: Utilizing qualitative and quantitative data, including telemetry and usability testing, to inform design choices.

• Iteration & Continuous Improvement: A commitment to refining designs based on feedback and performance data.

• Egoless Design: Prioritizing the best design solution over personal preference and being open to constructive criticism.

Collaboration Style:

• Highly collaborative, working closely with Product Managers and Owners.

• Open to feedback and peer review within the design team.

• Clear and effective communication to defend design decisions and integrate feedback.

• A team player mentality, energized by new ideas and collective problem-solving.

📝 Enhancement Note: The company culture emphasizes collaboration, user empathy, and a data-driven, iterative approach to design. The "egoless attitude" and "team player" aspects suggest a supportive and growth-oriented environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Technical/Business Constraints: Effectively navigating competing priorities to deliver user-friendly solutions that are also feasible and align with business objectives.

• Designing for Complex Enterprise Workflows: Creating intuitive interfaces for sophisticated B2B applications that may have steep learning curves.

• Integrating AI into Design Workflows: Staying abreast of and effectively incorporating AI tools and methodologies into the design process.

• Ensuring Cohesion Across a Growing Platform: Maintaining a consistent and intuitive user experience as the product suite expands and evolves.

• Translating Data into Actionable Design Insights: Effectively using telemetry and analytics to inform design decisions and demonstrate impact.

Learning & Development Opportunities:

• Professional Development Budget: Dedicated funds for external courses, conferences, or certifications to enhance design skills.

• Internal Workshops & E-learning: Regular opportunities for skill development on topics relevant to design and professional growth.

• Career Development Program: Structured guidance for identifying and building skills for career advancement.

• Mentorship: Implicit through the coaching programs for managers and the collaborative team environment.

• Exposure to AI in Design: Opportunity to experiment with and integrate AI into design workflows.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges in the enterprise SaaS space, with a forward-looking emphasis on AI. The company actively supports professional growth through various programs and budgets.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you approach it, and what was the outcome?" (Focus on communication, negotiation, and data-driven decision-making).

• "How do you approach designing for enterprise users, considering their unique needs and workflows compared to consumer users?" (Highlight understanding of B2B context, efficiency, and complex tasks).

• "Walk us through your process for taking a feature from initial concept to successful implementation. What role does user research and validation play?" (Emphasize iterative design, user feedback loops, and data-driven validation).

• "How would you approach incorporating AI tools into your design process for this role?" (Showcase curiosity, research, and a willingness to experiment). Company & Culture Questions:

• "Why are you interested in Resolver and our mission in risk intelligence?" (Demonstrate research into the company, its industry, and its product).

• "How do you contribute to a collaborative team environment, especially in a hybrid setting?" (Highlight communication, transparency, and proactive engagement).

• "Describe your ideal work environment and how you stay motivated and productive." (Align with Resolver's values of trust, flexibility, and continuous learning). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the constraints, your design decisions, and the results/impact.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) to illustrate your points.

• Be Ready for Deep Dives: Anticipate questions about specific design choices, trade-offs, and how you handled challenges.

• Quantify Success: If possible, include metrics on user adoption, task completion rates, or user satisfaction improvements related to your designs.

• Practice Your Delivery: Ensure your presentation is concise, engaging, and within any time limits provided.

📝 Enhancement Note: Candidates should prepare to discuss their design process in detail, demonstrate an understanding of enterprise UX challenges, and articulate how they would contribute to Resolver's collaborative and data-driven culture. Researching Resolver's product and the risk management industry is paramount.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Jobvite.

• Portfolio Customization: Ensure your portfolio prominently features enterprise software design projects, clearly detailing your problem-solving process, user research, iterative design, and validation methods. Tailor case studies to highlight skills relevant to B2B SaaS.

• Resume Optimization: Update your resume to emphasize experience with enterprise products, proficiency in design tools (Sketch, Balsamiq, Invision), and a track record of solving complex UX challenges. Use keywords from the job description.

• Interview Preparation: Practice articulating your design philosophy, discussing your portfolio projects in detail, and preparing for potential design challenges or scenario-based questions. Research Resolver's product and industry thoroughly.

• Company Research: Familiarize yourself with Resolver's mission, product offerings, and company culture (e.g., Canada's Great Places to Work recognition). Understand their position in the risk management and risk intelligence space.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.