Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Multiplica Talent

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: Full-Time

Category: Product Design / UX Design

Date Posted: 2026-04-17

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design strategies for digital products within a retail client's ecosystem, ensuring alignment between user needs and business objectives.

• Lead UX research initiatives, employing both quantitative and qualitative methodologies to uncover insights and inform design decisions.

• Develop high-fidelity wireframes and prototypes in Figma to effectively communicate proposed user experiences and product flows.

• Conduct rigorous usability testing and heuristic evaluations to validate designs and identify areas for continuous improvement.

• Facilitate collaborative design workshops and reviews with cross-functional stakeholders to foster alignment and drive product innovation.

📝 Enhancement Note: The role is positioned as a hybrid Product Designer, requiring a strong emphasis on UX principles, user research, and proficiency in design tools like Figma. The candidate will act as a key UX reference within their team, influencing product decisions and ensuring a consistent, user-centric approach within the retail sector.

📈 Primary Responsibilities

• Conduct comprehensive market benchmarking to identify best practices and opportunities for product development optimization.

• Design and execute user research plans, including surveys, interviews, and data analysis, to gather insights and generate actionable reports.

• Oversee and coordinate UX process improvements, aiming for continuous enhancement of the digital product.

• Liaise effectively with various stakeholders to ensure seamless communication and alignment on product vision and strategy.

• Create detailed wireframes and high-fidelity prototypes in Figma, adhering to established design guidelines for internal and external products.

• Perform generative and evaluative research using diverse methods tailored to team and business requirements.

• Facilitate ideation, co-creation, and design review sessions with multidisciplinary teams and stakeholders.

• Propose and implement solutions that address identified user pain points and business opportunities.

• Contribute to the continuous improvement of UX processes across teams, clusters, and chapters.

📝 Enhancement Note: The responsibilities highlight a proactive approach, requiring the designer to not only execute design tasks but also to actively identify improvement areas, influence decision-making, and contribute to the overall UX strategy and process maturity within the organization.

🎓 Skills & Qualifications

Education:

• Bachelor's degree (3+ years duration) in Design, Engineering, Advertising, Social Sciences, or a related field.

Experience:

• 2-5 years of progressive experience in Product Design and/or UX Design, with a focus on digital products.

• Demonstrated experience in applying research methodologies (quantitative and qualitative) to inform design.

Required Skills:

• Advanced Figma Proficiency: Expert ability to create complex, high-fidelity wireframes and interactive prototypes.

• User Research Expertise: In-depth knowledge of quantitative and qualitative research methods, including survey design, user interviews, and data analysis.

• UX Design Principles: Strong understanding of user-centered design, information architecture, interaction design, and usability principles.

• Wireframing & Prototyping: Skill in translating concepts into clear, effective visual representations and interactive prototypes.

• Usability Testing & Heuristic Evaluation: Proven experience in planning and conducting various forms of user validation.

• Agile Methodology: Familiarity and experience working within agile frameworks (e.g., Scrum, Kanban).

• Stakeholder Management: Ability to effectively communicate and collaborate with diverse stakeholders, including product managers, engineers, and business leaders.

• Benchmarking & Competitive Analysis: Skill in researching market trends and competitor offerings to identify design opportunities.

Preferred Skills:

• Experience with user persona, archetype, and proto-persona development.

• Familiarity with design thinking and co-creation workshop facilitation.

• Experience in the retail sector or with e-commerce platforms.

• Knowledge of A/B testing and conversion rate optimization (CRO) principles.

• Familiarity with design systems and their implementation.

📝 Enhancement Note: The emphasis on advanced Figma skills, combined with a strong foundation in user research and agile methodologies, indicates a need for a hands-on designer who can independently drive product design initiatives from concept to validation within a fast-paced retail environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• User Research Case Studies: Showcase your process from problem identification through user research, analysis, and the resulting design solutions. Quantify impact where possible.

• Figma Prototypes: Include interactive prototypes demonstrating complex user flows, clear interaction design, and high-fidelity visual design.

• Process Documentation: Demonstrate your ability to document design processes, research findings, and design decisions clearly and concisely.

• Cross-Functional Collaboration Examples: Highlight projects where you successfully collaborated with stakeholders and development teams, showcasing your communication and alignment strategies.

• Problem-Solving Demonstrations: Present specific examples of how you identified user pain points or business challenges and designed effective solutions.

Process Documentation:

• Clearly outline your approach to user research, from planning and recruitment to data analysis and reporting.

• Detail your wireframing and prototyping methodologies, emphasizing how you ensure clarity and effectiveness.

• Showcase your process for conducting usability testing and heuristic evaluations, including how you synthesize findings and iterate on designs.

• Illustrate your methods for collaborating with stakeholders and incorporating feedback into the design process.

📝 Enhancement Note: Candidates are expected to present a portfolio that not only displays visual design skills but also critically demonstrates their strategic thinking, research capabilities, and process-driven approach to product design. The ability to articulate the "why" behind design decisions and showcase measurable impact will be crucial.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: CLP $1,500,000 - $2,500,000 CLP per month (Gross)

• Methodology: This estimate is based on research for Mid-Level Product Designers in Santiago, Chile, considering the hybrid work model, the specific requirements for advanced Figma and UX research skills, and the retail industry context. Salary benchmarks from Chilean job boards and global compensation data adjusted for the local market were consulted. The range accounts for variations in experience within the 2-5 year bracket and the specific client's needs.

Benefits:

• Statutory Benefits: All legally mandated benefits according to Chilean labor law.

• Superior Benefits: Additional benefits often provided by progressive companies, potentially including enhanced health coverage or professional development allowances.

• Additional Vacation Days: More paid time off beyond the legal minimum, promoting work-life balance.

• Health Benefits: Comprehensive health insurance or access to preferred healthcare providers.

• Flexible Schedule: Ability to adjust working hours to better suit personal needs while meeting work objectives.

• Professional Growth Opportunities: Access to training, workshops, and career advancement pathways.

• Continuous Learning: Free access to online courses and educational resources.

• Wellbeing Initiatives: Inclusion of activities like yoga classes, general wellbeing sessions, and mental health support.

• Therapy Support: Preferential rates for psychological therapy sessions.

• Additional Perks: Implied "Many more!" suggests a comprehensive benefits package.

Working Hours:

• Standard full-time hours are assumed to be approximately 40 hours per week.

• The role offers flexibility in scheduling, allowing for work-life integration while ensuring objectives are met.

📝 Enhancement Note: The provided salary range is an estimate. Actual compensation will depend on the candidate's specific qualifications, experience, and the final negotiation with Multiplica Talent and their client. The benefits package is robust, indicating a commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting, Digital Talent Acquisition, and Professional Services. The client operates within the Retail sector, indicating a focus on consumer-facing digital products and e-commerce solutions.

Company Size: Multiplica Talent likely operates as a medium-to-large consultancy, given their 20+ years of experience and collaborations across LATAM and Europe. Their client base suggests they support companies undergoing digital transformation. The specific client within the retail sector could range from a large enterprise to a growing digital-first brand.

Founded: Multiplica Talent was founded over 20 years ago, signifying a mature and established player in the talent acquisition and consulting space. This longevity suggests a stable company with deep industry knowledge.

Team Structure:

• Operations Team (Multiplica Talent): Likely comprises recruiters, account managers, and operations specialists focused on talent sourcing, client management, and process efficiency.

• Product Design Team (Client's Cell): The Product Designer will be part of a dedicated "cell" or agile team within the retail client's organization. This team will likely include product managers, developers (front-end and back-end), QA testers, and potentially other designers or UX researchers. The designer will also interact with a broader "UX Chapter" or community of practice.

• Reporting Structure: The Product Designer will report within the client's product development hierarchy, likely to a Head of Product, Lead UX Designer, or Product Manager. Within Multiplica Talent, they might have a point of contact for career development and placement support.

Methodology:

• Client's Methodology: The client likely employs agile methodologies (Scrum/Kanban) for product development. The Product Designer will be expected to integrate into these workflows, contributing to sprint planning, backlog refinement, and daily stand-ups.

• Design Process: Emphasis on user-centered design, iterative development, and data-driven decision-making, incorporating research, ideation, prototyping, testing, and continuous improvement.

• Collaboration: Cross-functional collaboration is key, with regular interaction between design, product, engineering, and business stakeholders.

Company Website: https://www.multiplicatalent.com/

📝 Enhancement Note: Understanding that Multiplica Talent is a consultancy means the Product Designer will be placed with a client. The role's success will depend on adapting to the client's specific culture and processes, while Multiplica Talent provides support and growth opportunities. The retail client context suggests a focus on B2C or B2B e-commerce, customer experience, and operational efficiency.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer, typically requiring 2-5 years of dedicated experience. It involves taking ownership of design tasks, contributing strategically to product decisions, and beginning to mentor or guide junior team members. The designer is expected to be autonomous in their day-to-day work but also collaborative and influential within their team.

Reporting Structure: The designer will report to a direct manager within the client organization (e.g., Lead UX Designer, Product Manager, or Head of Product). They will also collaborate closely with engineering leads, product owners, and other cross-functional team members. Within Multiplica Talent, there may be a career advisor or account manager for ongoing support and development.

Operations Impact: The Product Designer's impact is measured by their ability to translate user needs and business goals into effective, user-friendly digital products. Key indicators of impact include:

• Increased user satisfaction and engagement metrics.

• Improved conversion rates and task completion success.

• Reduced friction in user journeys, leading to better customer retention.

• Successful implementation of new features that drive business value.

• Contribution to a consistent and scalable design system.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as UX research, interaction design, or accessibility.

• Leadership: Progress to a Senior Product Designer role, potentially leading design initiatives, mentoring junior designers, or managing a small design team.

• Cross-Functional Mobility: Transition into related roles like Product Management, UX Strategy, or Service Design, leveraging their strong understanding of user needs and product development.

• Industry Expertise: Develop specialized knowledge within the retail sector, becoming a go-to expert for e-commerce and consumer-facing digital solutions.

• Continuous Learning: Access to advanced training, certifications, and workshops through Multiplica Talent's offerings.

📝 Enhancement Note: This role offers a solid foundation for career progression. The emphasis on both technical design skills and strategic influence suggests opportunities to grow into more senior or specialized roles, particularly within the dynamic retail technology landscape.

🌐 Work Environment

Office Type: The role is designated as Hybrid, meaning it requires a combination of remote work and in-office presence. The specific client likely has a physical office space in Santiago.

Office Location(s): Santiago, Chile. The exact office location would be detailed by the client, but it's implied to be accessible for those residing in Santiago or its surrounding areas.

Workspace Context:

• Collaborative Environment: The hybrid model necessitates intentional collaboration. Expect a mix of in-person workshops, design reviews, and team meetings, balanced with remote work for focused design tasks and research. The presence of a dedicated "cell" suggests a close-knit team working together on specific product goals.

• Tools & Technology: Access to industry-standard design and collaboration tools, primarily Figma, will be provided or expected. The client's tech stack will dictate other software and platforms used for development, project management, and communication.

• Team Interaction: Opportunities for regular interaction with product managers, developers, QA testers, and other designers. This will occur through planned meetings, informal discussions, and collaborative design sessions, both in-person and virtually.

Work Schedule:

• A standard full-time schedule (approx. 40 hours/week) is expected.

• The mention of "flexibility of schedule" suggests that while core working hours may apply for team collaboration, there's room for personal adjustments to manage workload and personal life effectively, provided objectives are met.

📝 Enhancement Note: The hybrid nature requires adaptability and strong self-management skills. Candidates should be comfortable with both independent remote work and in-person collaboration, actively contributing to team cohesion regardless of location.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with Multiplica Talent to assess basic qualifications, experience, and cultural fit.

• Hiring Manager/Client Interview: A more in-depth conversation with the hiring manager and/or key team members from the client's retail company. This will focus on your experience, design process, problem-solving skills, and understanding of UX principles.

• Portfolio Presentation: A dedicated session where you will present your portfolio, walking through 2-3 key case studies. Be prepared to discuss your role, the problem, your process, the solutions, and the outcomes.

• Technical/Design Challenge: Potentially a practical exercise, such as a short design task, a critique of an existing product, or a specific problem-solving scenario related to the retail sector.

• Final Interview: May involve a broader discussion about team fit, career aspirations, and final alignment with the client's expectations.

Portfolio Review Tips:

• Curate Selectively: Choose 2-4 of your strongest projects that best showcase your skills relevant to this role (UX research, Figma proficiency, retail context if applicable).

• Tell a Story: For each project, clearly articulate the problem statement, your specific role and contributions, the design process you followed, the challenges encountered, the solutions you developed, and the measurable impact or learnings.

• Show, Don't Just Tell: Use visuals (screenshots, wireframes, prototypes, user flows) to illustrate your process and final designs. Ensure your Figma prototypes are accessible and functional.

• Quantify Impact: Wherever possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores, reduced task completion time). If direct metrics aren't available, discuss anticipated business value or key learnings.

• Highlight Collaboration: Explain how you worked with other team members (product managers, developers, stakeholders) and how you incorporated feedback.

• Tailor to Retail: If possible, highlight projects with a retail or e-commerce focus, demonstrating your understanding of the industry's unique challenges and opportunities.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement and the target user.

• Focus on Process: Demonstrate your thought process, even if you can't complete the entire task within the time limit. Explain your assumptions and how you would approach the problem systematically.

• Prioritize: If time is limited, focus on the most critical aspects of the problem and present a clear, well-reasoned solution for those elements.

• Articulate Clearly: Be prepared to present your solution and rationale concisely and confidently.

📝 Enhancement Note: The interview process is designed to assess not only your design skills but also your problem-solving abilities, communication style, and how well you can integrate into a client's team. A well-prepared portfolio and a clear demonstration of your design process are paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Advanced proficiency is explicitly required for wireframing, prototyping, and high-fidelity design. This will be the core design tool.

• User Research Tools: Experience with tools for conducting surveys (e.g., SurveyMonkey, Typeform, Google Forms), interviews, and potentially usability testing platforms (e.g., UserTesting.com, Maze).

• Prototyping Tools: Figma itself serves as a primary prototyping tool. Familiarity with other prototyping or animation tools might be a plus but not explicitly required.

• Collaboration Tools: Familiarity with tools like Slack, Microsoft Teams, or similar for communication and project management platforms like Jira, Asana, or Trello for workflow tracking.

Analytics & Reporting:

• Data Analysis Tools: While not explicitly stated as a requirement for the designer, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) to understand user behavior and product performance will be highly beneficial.

• Reporting Tools: Ability to synthesize research findings and present them clearly, often using presentation software (e.g., Google Slides, PowerPoint, Keynote).

CRM & Automation:

• CRM: While not directly a designer's tool, understanding how user data is managed in CRMs (e.g., Salesforce, HubSpot) can provide context for user journeys and personalization.

• Automation Tools: Awareness of how marketing automation or workflow automation tools function can inform design decisions regarding user interaction with automated processes.

📝 Enhancement Note: The core technical requirement is deep expertise in Figma. Beyond that, a broad understanding of the digital product development ecosystem, from research to analytics and collaboration, is expected.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental belief that user needs and satisfaction should drive all design decisions. This translates to empathy, thorough research, and a commitment to creating intuitive experiences.

• Collaboration: Valuing teamwork, open communication, and constructive feedback exchange among designers, developers, product managers, and stakeholders.

• Innovation & Problem-Solving: A drive to find creative and effective solutions to complex user and business challenges, constantly seeking improvement.

• Data-Driven Approach: Utilizing research findings, analytics, and user feedback to inform design choices and measure impact, rather than relying solely on intuition.

• Continuous Improvement: A commitment to ongoing learning, refining processes, and adapting to new trends and technologies in UX and product design.

• Impact-Oriented: Focusing on delivering tangible results that benefit both the user and the business, demonstrating the value of design.

Collaboration Style:

• Cross-Functional Integration: Actively participating in multidisciplinary teams, bridging the gap between user needs and technical feasibility. This involves clear communication and a willingness to understand different perspectives.

• Open Feedback Culture: Encouraging and providing constructive feedback on designs and processes, fostering an environment where ideas can be challenged and improved.

• Workshop Facilitation: Proactively leading and participating in workshops (ideation, co-creation, design reviews) to drive alignment and collective problem-solving.

• Knowledge Sharing: Willingness to share learnings, best practices, and insights with peers within the UX community of practice and the broader team.

📝 Enhancement Note: The culture emphasizes a proactive, collaborative, and user-focused approach to design. Candidates who can demonstrate these values through their past experiences and communication style will be strong contenders.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively navigating the inherent tension between what users want and what the business needs to achieve, finding solutions that satisfy both.

• Working within a Hybrid Model: Maintaining strong team cohesion, effective communication, and seamless collaboration across remote and in-office settings.

• Adapting to Client-Specific Environments: Quickly understanding and integrating into the unique culture, processes, and technical stack of the retail client.

• Driving UX Adoption: Educating and influencing stakeholders who may not have a deep understanding of UX principles, championing user-centered design practices.

• Keeping Pace with Retail Trends: Staying abreast of rapidly evolving consumer behaviors, e-commerce technologies, and design trends specific to the retail sector.

Learning & Development Opportunities:

• Advanced UX Research Techniques: Deeper training in specialized research methodologies.

• Product Strategy & Roadmapping: Opportunities to contribute to higher-level product planning and strategic decision-making.

• Design Leadership: Potential to grow into senior or lead roles, mentoring junior designers and influencing design direction.

• Industry-Specific Knowledge: Gaining deep expertise in retail technology, e-commerce best practices, and consumer behavior within the sector.

• Cross-Disciplinary Skills: Learning more about product management, development processes, and business operations to foster a holistic product development understanding.

📝 Enhancement Note: The role presents opportunities to tackle complex design challenges within a dynamic industry. The growth potential lies in deepening technical expertise, developing leadership qualities, and becoming a specialist in retail digital products.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your negotiation, research, and decision-making process.)

• "How do you ensure your design decisions are data-informed? Walk us through an example of how you used research or analytics to shape a product." (Highlight your research methods, data interpretation, and iterative design approach.)

Company & Culture Questions:

• "Based on what you know about Multiplica Talent and the retail sector, what do you see as the biggest UX challenges for our client?" (Shows you've done your research and can apply your knowledge.)

• "How do you approach collaboration with developers and product managers? Describe a situation where you had a design disagreement and how you resolved it." (Assess your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Learnings.

• Visuals: Use high-quality mockups, wireframes, user flows, and screenshots. Make your Figma prototypes easily navigable.

• Storytelling: Be engaging. Explain the "why" behind your decisions. Connect your work to user needs and business objectives.

• Conciseness: Stick to the most relevant details. Be mindful of time. Practice your presentation beforehand to ensure clarity and flow.

• Q&A Readiness: Anticipate questions about your process, challenges, and decisions. Be prepared to discuss alternatives you considered.

📝 Enhancement Note: Prepare to articulate your design process with clarity and confidence, backing up your decisions with research and focusing on the impact of your work. Demonstrating an understanding of the retail context and a collaborative spirit will be key.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided application link on Workable.

• Curate Your Portfolio: Select 2-4 of your strongest projects that best showcase your UX research, Figma proficiency, and problem-solving skills. Tailor your selection to highlight relevant experience, ideally with retail or e-commerce examples.

• Optimize Your Resume: Ensure your resume clearly outlines your years of experience, key skills (especially Figma, UX research, agile), and quantifiable achievements. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, clarity of process, and demonstrating impact. Be ready to discuss your Figma skills and research methodologies in detail.

• Research Multiplica Talent & Retail Sector: Understand Multiplica Talent's mission and values. Research current trends, challenges, and user behaviors in the retail industry to better articulate your insights during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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