Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Medibank Private Limited (ahm)

Location: DOCKLANDS, VIC 3008, Australia

Job Type: Contract (12-month fixed-term)

Category: Product Design / UX/UI Design

Date Posted: 2026-08-18

Experience Level: 2-4+ years

Remote Status: Hybrid (Implied by location and company culture description)

🚀 Role Summary

• Design simple, intuitive, and accessible digital experiences for ahm customers, focusing on improving health and wellbeing.

• Translate customer insights into actionable design solutions across web, mobile, and app platforms.

• Collaborate closely with Product Managers, Engineers, and stakeholders within fast-paced, cross-functional agile teams.

• Drive the full design lifecycle from discovery and research through to delivery and iteration.

• Contribute to a collaborative and customer-centric design culture focused on innovation and continuous improvement.

📝 Enhancement Note: The role is a 12-month fixed-term contract within the Digital team, emphasizing a hands-on approach to designing customer-facing digital products. The company's mission to improve Australian health and wellbeing is a key differentiator for the role's purpose.

📈 Primary Responsibilities

• Conceptualize, design, and deliver user-centered digital experiences that are simple, intuitive, and accessible.

• Conduct user research, gather customer insights, and translate them into effective design solutions and product strategies.

• Create comprehensive design artifacts including wireframes, user flows, journey maps, and interactive prototypes.

• Partner with Product Managers and Engineering teams to define product requirements, iterate on designs, and ensure successful implementation.

• Facilitate design thinking workshops and present design concepts, rationale, and customer advocacy to stakeholders at various levels.

• Employ iterative design processes, including user testing and experimentation, to validate ideas and optimize user journeys.

• Actively contribute to and foster a high-performing, collaborative design culture within the Digital team.

• Ensure designs adhere to responsive and accessible design principles, meeting industry standards and user needs.

📝 Enhancement Note: The responsibilities highlight a full-stack design role, requiring end-to-end ownership from ideation through to delivery and iteration, with a strong emphasis on user research and stakeholder communication.

🎓 Skills & Qualifications

Education: While not explicitly stated, a degree in Design, Human-Computer Interaction, Psychology, or a related field is often preferred for Product Design roles. Equivalent practical experience will also be considered.

Experience: 2-4+ years of professional experience in Product Design, UX/UI Design, or a closely related field.

Required Skills:

• Proven experience in designing digital products (web, mobile, app) with a strong portfolio showcasing user-centered design solutions.

• Proficiency in design and prototyping tools, with a strong emphasis on Figma.

• Experience working within fast-paced, agile, cross-functional product teams.

• Demonstrated ability to conduct user research and translate insights into impactful design outcomes.

• Solid understanding of responsive and accessible design principles (WCAG compliance).

• Confidence in presenting design thinking, decisions, and advocating for customer needs to diverse stakeholders.

• Ability to navigate ambiguity, manage multiple priorities, and drive projects from concept to delivery.

• Excellent communication, collaboration, and interpersonal skills. Preferred Skills:

• Familiarity with collaboration and documentation tools such as Miro, Jira, and Confluence.

• Experience with user research platforms like Askable.

• Experience in the health insurance or broader health and wellbeing sector.

• A portfolio that demonstrates a strong grasp of visual design principles and UI patterns.

📝 Enhancement Note: The emphasis on Figma, Miro, Jira, Confluence, and Askable indicates a modern, agile design workflow. Experience in the health sector would be a significant advantage given Medibank's industry.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3-5 of your strongest product design projects, demonstrating the full design process from problem definition to final solution.

• For each project, clearly articulate the problem statement, your role and contributions, the design process followed (research, ideation, prototyping, testing), key design decisions, and the impact/outcomes achieved.

• Highlight your ability to translate user insights into tangible design solutions.

• Demonstrate proficiency in creating wireframes, user flows, prototypes, and final UI designs.

• Include examples that illustrate your understanding of responsive and accessible design principles. Process Documentation:

• Projects should clearly demonstrate your approach to user research, including methodologies used and how insights were incorporated.

• Showcase your ability to work within agile frameworks, collaborating with product and engineering teams.

• Include examples of how you iterated on designs based on feedback, user testing, or A/B testing results.

• Demonstrate your skills in creating and maintaining design systems or adhering to style guides for consistency.

📝 Enhancement Note: The portfolio is critical for this role. Candidates should be prepared to walk through their process, explain their rationale, and quantify the impact of their design decisions, especially in terms of customer experience improvement and business outcomes.

💵 Compensation & Benefits

Salary Range: As this is a 12-month fixed-term contract for a Product Designer with 2-4+ years of experience in Melbourne, Australia, a competitive salary range would typically fall between AUD $90,000 - $130,000 per annum, depending on the candidate's specific experience, skills, and the exact scope of responsibilities.

Benefits:

• Flexible working arrangements: Ability to work from home and in the office, promoting work-life balance.

• Professional development opportunities: Support for upskilling and career growth.

• Inclusive workplace: Commitment to diversity, equity, and belonging, with employee networks for support and advocacy.

• Employee Assistance Program (EAP): Support for mental and physical wellbeing.

• Attractive leave entitlements: Including annual leave and potential for personal/carer's leave.

• Access to company benefits: Further details available via the Medibank careers site.

Working Hours: Standard full-time hours are expected, likely around 38-40 hours per week. The company culture emphasizes flexibility, suggesting potential for some adjustment to schedules, but core availability for team collaboration will be necessary.

📝 Enhancement Note: Salary is an estimate based on industry benchmarks for a Product Designer role in Melbourne with the specified experience level and contract duration. Actual compensation will be determined by Medibank Private Limited. Benefits are drawn from the company's stated values and typical offerings for contract roles in Australia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Insurance / Healthcare Services. Medibank is a leading private health insurer in Australia, focused on improving the health and wellbeing of its members and the broader Australian population.

Company Size: Medibank Private Limited is a large organization, employing thousands of people across Australia. This means opportunities for collaboration, structured processes, and potential for impact within a significant entity.

Founded: Medibank was founded in 1975. Its long history in the Australian healthcare landscape provides a stable and established foundation, while brands like ahm signal a focus on innovation and evolving customer needs.

Team Structure:

• The role is within the Digital team, reporting to the Product Design & CX Lead.

• You will work closely with Product Managers, Engineers, and various stakeholders.

• This indicates a collaborative, cross-functional team environment focused on digital product development.

• The company culture encourages a "team adventure" and exploration, suggesting a supportive and dynamic work atmosphere. Methodology:

• The team operates using agile methodologies, requiring adaptability and iterative development.

• Emphasis on customer-centricity, with a mission to improve health and wellbeing.

• Design processes involve discovery, research, validation, delivery, and iteration.

• A strong focus on data-driven decision-making and translating customer insights into impactful solutions.

• Encouragement of experimentation and continuous learning.

Company Website: https://www.medibank.com.au/

📝 Enhancement Note: Medibank's brand, ahm, positions itself as a more agile and modern offering within the broader Medibank group. The company's commitment to diversity, inclusion, and employee wellbeing is a significant cultural aspect.

📈 Career & Growth Analysis

Operations Career Level: This Product Designer role is at an intermediate level, suitable for someone with 2-4+ years of experience. It offers the opportunity to take ownership of design projects, contribute significantly to product strategy, and gain exposure to end-to-end product development within a large, reputable organization.

Reporting Structure: You will report directly to the Product Design & CX Lead, providing a clear line of management and mentorship. You'll collaborate extensively with Product Managers and Engineers, fostering a close working relationship within cross-functional teams.

Operations Impact: As a Product Designer, your impact will be directly tied to enhancing the customer experience across ahm's digital platforms. By creating simple, intuitive, and accessible interfaces, you will contribute to customer satisfaction, engagement, and ultimately, the company's mission to improve health and wellbeing. Your work will directly influence how customers interact with ahm, driving adoption and loyalty.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX/UI design, user research methodologies, and specific design tools like Figma.

• Cross-functional Leadership: Develop stronger collaboration and influencing skills by working with diverse teams and stakeholders.

• Industry Exposure: Gain valuable experience within the Australian health insurance sector, a complex and impactful industry.

• Project Ownership: Lead design initiatives from conception to launch, building a strong portfolio and demonstrating end-to-end design capabilities.

• Potential for Future Roles: A successful 12-month contract could lead to opportunities for permanent roles or further contract extensions within Medibank or its associated brands, depending on business needs and performance.

📝 Enhancement Note: While this is a contract role, the opportunity to work on significant digital products within a major Australian company offers substantial growth potential and valuable experience for future career advancements in product design.

🌐 Work Environment

Office Type: Medibank operates modern office spaces designed for collaboration and employee wellbeing. The Docklands location suggests a professional, urban work environment. The hybrid work model indicates a balance between in-office collaboration and remote flexibility.

Office Location(s): The role is based in Docklands, Victoria, a commercial hub in Melbourne. This location is accessible via public transport and offers a vibrant working environment.

Workspace Context:

• Collaborative Environment: Expect an office designed to facilitate teamwork, with meeting rooms, breakout spaces, and open-plan areas.

• Tools & Technology: Access to industry-standard design software (Figma, Miro, Jira, Confluence) and collaboration platforms is expected.

• Team Interaction: Opportunities for in-person brainstorming, design reviews, and social interaction with colleagues from the Digital team and other departments.

• Flexibility: The hybrid model allows for focused work at home and collaborative sessions in the office.

Work Schedule: The standard work schedule is full-time, likely Monday to Friday. However, Medibank's emphasis on flexibility suggests that while core hours and team availability are important, there may be some scope for adjusting start and end times to accommodate personal needs, provided work output and collaboration are maintained.

📝 Enhancement Note: The company's commitment to employee wellbeing and flexible working suggests a supportive environment where work-life balance is valued, which is a significant draw for many professionals.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Screening: Review of CV and portfolio to assess experience, skills, and alignment with role requirements.

2. Initial Interview: Typically with the hiring manager (Product Design & CX Lead) or a senior member of the design team. This will focus on your background, motivations, and understanding of product design principles.

3. Design Challenge/Portfolio Review: You will likely be asked to present your portfolio, walking through 1-2 key projects. This is where you'll explain your process, design rationale, and the impact of your work. A practical design exercise or case study might also be part of this stage, assessing your problem-solving skills and design approach.

4. Team/Stakeholder Interviews: You may meet with Product Managers, Engineers, or other key stakeholders to assess your collaboration style, communication skills, and cultural fit within the cross-functional team.

5. Final Interview/Offer: A final discussion, potentially with a more senior leader, followed by an offer if successful.

Portfolio Review Tips:

• Storytelling: Frame each project as a narrative—problem, your role, process, solution, and impact.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate.

• Process Focus: Clearly articulate your design process, highlighting how you use research and iteration.

• Quantify Impact: Whenever possible, use metrics or qualitative feedback to demonstrate the success of your designs.

• Tailor to the Role: Emphasize projects that showcase experience with similar digital platforms, agile environments, and customer-centric design.

• Be Prepared for Questions: Anticipate questions about your design decisions, trade-offs, and how you handle feedback.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you understand the problem space and user needs.

• Think Aloud: During any live exercises, vocalize your thought process and assumptions.

• Focus on Process: Demonstrate a structured approach, even if you can't complete the entire exercise in the allotted time.

• Communicate Clearly: Practice articulating your ideas concisely and persuasively.

📝 Enhancement Note: The emphasis on presenting design thinking and advocating for customer needs suggests that interviewers will be looking for strong communication and influencing skills, in addition to design expertise. A well-prepared portfolio presentation is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. High proficiency is expected.

• Miro: Likely used for collaborative brainstorming, user journey mapping, workshops, and affinity diagramming.

• Jira: Commonly used for agile project management, tracking tasks, bugs, and user stories. Understanding how design integrates with Jira workflows is beneficial.

• Confluence: Often used for documentation, project briefs, research findings, and design specifications.

Analytics & Reporting:

• While not explicitly mentioned, familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms (e.g., Optimizely, VWO) would be advantageous for understanding user behavior and validating design iterations. CRM & Automation:

• Not directly relevant for this Product Designer role, but understanding how design impacts user journeys within CRM or marketing automation platforms could be a plus.

📝 Enhancement Note: Proficiency in Figma is a hard requirement. Familiarity with the other listed tools (Miro, Jira, Confluence, Askable) will significantly enhance a candidate's application by indicating experience in modern product development workflows.

👥 Team Culture & Values

Operations Values:

• Customer First: A core value evident in the mission to improve customer health and wellbeing, and the focus on designing simple, intuitive experiences.

• Collaboration: Strong emphasis on working together across teams (Product, Engineering, stakeholders) to achieve shared goals.

• Curiosity & Innovation: Encouragement to "shake things up," "think outside the box," and "experiment a little."

• Impactful Change: A drive to make "real, meaningful change" for Australians.

• Inclusivity & Belonging: Commitment to diversity, equity, and providing a safe space for everyone to be themselves.

Collaboration Style:

• Cross-functional Integration: Close partnership with Product Managers and Engineers is fundamental to the role.

• Open Communication: Encouragement to present design thinking and advocate for customer needs, implying open dialogue and constructive feedback.

• Team Adventure: The company views work as a collective journey, fostering a sense of shared purpose and mutual support.

• Iterative Feedback Loops: Design processes involve testing, iteration, and validation, requiring continuous feedback exchange.

📝 Enhancement Note: The company culture appears to be a blend of a large, established organization's stability and a more agile, innovative approach championed by its ahm brand. The strong emphasis on inclusivity is a key cultural pillar.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Needs with Business Goals: Effectively advocating for user needs while aligning with business objectives and technical constraints.

• Navigating Ambiguity: Moving ideas from concept through to delivery in a dynamic environment requires strong problem-solving and adaptability.

• Stakeholder Management: Influencing diverse stakeholders and gaining buy-in for design decisions.

• Agile Iteration: Adapting designs quickly based on feedback, research, and changing project requirements.

• Fixed-Term Contract: Working within a defined timeframe requires efficient project execution and delivering tangible outcomes.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunity to refine expertise in UX/UI design, user research, and prototyping.

• Cross-functional Collaboration: Enhance communication and teamwork skills by working closely with Product and Engineering.

• Industry Insight: Gain deep understanding of the health insurance sector and its unique design challenges.

• Agile Methodologies: Further develop practical experience in agile product development environments.

• Portfolio Building: A 12-month project with clear deliverables provides excellent material for future portfolio enhancements.

📝 Enhancement Note: The challenges are typical for a fast-paced digital product role, offering significant learning opportunities. The contract nature means the focus will be on demonstrating impact and efficiency within the given timeframe.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder demands with user needs. How did you resolve it?" (Focus on your process, communication, and rationale.)

• "Walk us through a project where your design significantly improved a customer journey. What metrics did you use to measure success?" (Prepare a case study highlighting impact and data.)

• "How do you approach user research and translate insights into actionable design solutions?" (Explain your methodologies and examples.)

• "Describe your experience working within an agile team. How do you collaborate with Product Managers and Engineers?" (Highlight your understanding of agile workflows and cross-functional partnership.) Company & Culture Questions:

• "Why are you interested in Medibank/ahm and this specific Product Designer role?" (Connect your values and career goals to the company's mission and the role's responsibilities.)

• "How do you contribute to a collaborative and inclusive team environment?" (Refer to examples of your teamwork and how you embrace diversity.)

• "What does 'customer-centric design' mean to you in the context of health insurance?" (Showcase your understanding of the industry and user needs.) Portfolio Presentation Strategy:

• Structure: For each project, follow a clear narrative: Problem → Your Role → Process → Solution → Impact.

• Visuals: Use clear, high-fidelity mockups, prototypes, and flow diagrams.

• Storytelling: Explain the why behind your design decisions, not just the what.

• Metrics: Quantify outcomes where possible (e.g., increased conversion, reduced support tickets, improved task completion rates).

• Conciseness: Be mindful of time; focus on the most impactful aspects of your work.

• Engagement: Be prepared to answer detailed questions about your process, challenges, and trade-offs.

📝 Enhancement Note: Expect interviewers to probe deeply into your design process, problem-solving abilities, and how you collaborate. A strong portfolio presentation that clearly articulates your impact and aligns with Medibank's customer-centric values will be key.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Medibank careers portal link provided.

• Tailor your CV: Highlight your 2-4+ years of experience in product/UX/UI design, emphasizing skills in Figma, agile environments, and customer-centric design. Use keywords from the job description.

• Prepare your portfolio: Ensure it clearly showcases your design process, user research integration, impact, and proficiency in Figma. Be ready to present 1-2 key projects in detail.

• Research Medibank/ahm: Understand their mission, brand values, and commitment to customer wellbeing and diversity.

• Practice your interview responses: Prepare for behavioral questions, design process discussions, and your portfolio walkthrough, focusing on articulating your impact and collaborative approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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