Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Liberty Mutual Insurance

Location: Remote (US) - Boston, MA; Columbus, OH; Portsmouth, NH

Job Type: Full-Time

Category: Product Design / User Experience

Date Posted: April 28, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote (within the United States)

🚀 Role Summary

• Design and deliver user-centered digital tools for internal Claims adjusters, focusing on improving ease of use and operational efficiency.

• Collaborate extensively with cross-functional teams, including Product Owners, User Researchers, and Front-end Developers, throughout the entire product lifecycle.

• Advocate for the end-user by translating complex user needs into intuitive and effective design solutions.

• Maintain and enhance established UX and brand standards across all design outputs, ensuring consistency and a high-quality user experience.

• Contribute to a mature UX team environment, leveraging and sharing expertise in areas like visual design, interaction design, and user research.

📝 Enhancement Note: This role is specifically for internal professional tools within the Claims Experience space, indicating a focus on B2E (Business-to-Employee) product design rather than B2C or B2B external-facing products. The emphasis on "ease and efficiency" for Claims adjusters suggests a need for highly functional, workflow-driven design solutions.

📈 Primary Responsibilities

• Develop and optimize multi-step user flows and complex workflows for internal claims adjustment tools.

• Create conceptual sketches, detailed design specifications, wireframes, prototypes, and storyboards to communicate design intent and functionality.

• Design user-centered solutions across various phases of the design process, from conceptualization to final product execution.

• Conduct and participate in user research activities, including concept testing and usability testing, to gather insights and validate design decisions.

• Continuously integrate user feedback and test results to iterate and optimize design solutions for maximum impact and usability.

• Ensure adherence to defined UX and brand guidelines, translating them into compelling visual, interaction, and motion design elements.

• Actively engage in the product lifecycle by collaborating with Product Owners and Developers, sharing designs early and often to solicit and incorporate feedback.

• Contribute to the development and maintenance of experience and service design maps, and journey maps to visualize user interactions and identify opportunities.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design thinking (journey maps, concepts) and tactical execution (wireframes, prototypes, specifications). The expectation to "optimize multi-step user flows" points towards a need for strong analytical and problem-solving skills in process design.

🎓 Skills & Qualifications

Education: Bachelor's degree in a related field or equivalent practical experience.

Experience: Minimum of 5+ years of experience in product design, UX design, or a closely related field.

Required Skills:

• Demonstrated proficiency in at least two core design disciplines, such as:

  • Visual Design
  • UX Design
  • Prototyping
  • User Research
  • Interaction Design

• Strong ability to create conceptual sketches, detailed design specifications, wireframes, and interactive prototypes.

• Experience with user journey mapping, persona development, and user task/interaction flow diagrams.

• Proven ability to translate user research findings and usability testing results into actionable design improvements.

• Exceptional written and oral communication skills, with the ability to articulate design rationale clearly.

• Proven track record of collaborating effectively within cross-functional teams (e.g., Product Owners, Developers, Researchers).

• Strong organization and analytical thinking skills, with the capacity to translate complex requirements into user-centered scenarios and flows.

Preferred Skills:

• Experience with front-end development principles and practices.

• Experience with experiment design and A/B testing.

• Familiarity with motion design principles.

• Experience designing for internal-facing professional tools or enterprise software.

• Ability to present projects and status reports effectively to team leadership.

📝 Enhancement Note: The requirement for proficiency in at least two core disciplines, coupled with general familiarity across several others, suggests the company values well-rounded designers who can contribute broadly. The emphasis on internal tools implies that understanding complex business processes and user workflows will be critical.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 comprehensive case studies demonstrating end-to-end product design processes.

• Each case study should clearly articulate a specific user problem, the design process undertaken, and the resulting solution.

• Include examples of user research, wireframes, prototypes, visual designs, and final implemented solutions where possible.

• Quantify the impact of your designs with metrics and data whenever feasible, highlighting improvements in user efficiency, task completion rates, or user satisfaction.

Process Documentation:

• Clearly outline the steps taken in the design process for each case study, detailing methodologies used (e.g., Design Thinking, Lean UX).

• Explain how user feedback and testing informed design iterations and improvements.

• Provide examples of how you collaborated with cross-functional teams (e.g., developers, product managers) to bring designs to life.

• Illustrate how you ensured brand consistency and adherence to UX standards throughout the design and development lifecycle.

📝 Enhancement Note: A strong portfolio is crucial for this role. Candidates should be prepared to walk through their design process, explain their decision-making, and articulate the business impact of their work. Given the focus on internal tools, case studies involving complex workflows or efficiency improvements will be highly relevant.

💵 Compensation & Benefits

Salary Range: $94,000 - $176,000 per year (This is an estimated range based on AI analysis, actual compensation may vary).

Benefits:

• Flexible Time Off

• Professional Development Opportunities

• Employee Resource Groups

• Comprehensive Benefits package (details available at libertymutualgroup.com/about-lm/careers/benefits)

• Potential for bonus earnings based on performance and compensation plan.

Working Hours: 40 hours per week, with flexibility expected to meet project demands.

📝 Enhancement Note: The salary range provided is an AI estimate. Liberty Mutual's pay philosophy states that the actual salary will be determined by factors including skills, experience, education, certifications, and location, reflecting competitive market value. The inclusion of "Flexible Time Off" and "Professional Development Opportunities" aligns well with the needs of experienced designers.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance

Company Size: Large enterprise (Liberty Mutual is a Fortune 100 company with tens of thousands of employees globally).

Founded: 1912, with a long history in the insurance sector, indicating a stable and established organization.

Team Structure:

• You will join a User Experience organization of over 80 designers, providing a large community for support and knowledge sharing.

• Specifically, you will partner with a focused team of designers dedicated to the Claims Experience space.

Methodology:

• The UX organization is committed to creating best-in-class digital experiences, focusing on intuitive design and making digital channels primary for service and claims.

• The team embraces user-centered design principles, aiming to deliver clarity and confidence to users.

• Collaboration with content designers, other product designers, and user researchers is a key aspect of the team's workflow.

Company Website: libertymutual.com

📝 Enhancement Note: Liberty Mutual's emphasis on digital transformation and making digital the primary channel for core functions like claims suggests a forward-thinking approach within a traditional industry. The large UX organization offers a robust support system and ample opportunities for learning from peers.

📈 Career & Growth Analysis

Operations Career Level: Mid-to-Senior Level Product Designer. This role requires significant experience and the ability to work with a degree of autonomy within a supportive team structure.

Reporting Structure: Under general direction, you will report into a UX leadership role within the Claims Experience space. You'll collaborate closely with Product Owners and development teams.

Operations Impact: This role has a direct impact on the efficiency and effectiveness of Liberty Mutual's Claims adjusters, who are crucial to customer satisfaction and operational success. By improving internal tools, you contribute to faster claim resolutions and better overall customer experiences.

Growth Opportunities:

• Skill Specialization: Deepen expertise in designing for complex enterprise workflows, B2E tools, or specific areas within claims management.

• Leadership Development: Potential to mentor junior designers, lead design initiatives within specific product areas, or move into a Senior Product Designer or Design Lead role.

• Cross-Functional Exposure: Gain deeper understanding of insurance operations, product management, and software development lifecycles within a large financial services organization.

• Professional Development: Access to training, workshops, and potentially conferences through the company's commitment to employee growth.

📝 Enhancement Note: The role offers a clear path for growth within UX design, particularly in enterprise environments. The focus on internal tools means opportunities to become an expert in specific business processes and systems, which can be a valuable specialization.

🌐 Work Environment

Office Type: Fully Remote within the United States. This offers significant flexibility and the ability to work from home.

Office Location(s): While the role is remote, the company has major hubs in Boston, MA; Columbus, OH; and Portsmouth, NH. This may influence team composition and access to specific company resources or events.

Workspace Context:

• You will be part of a distributed, remote team, requiring strong self-management and proactive communication skills.

• Access to digital collaboration tools and platforms will be essential for seamless teamwork.

• The company emphasizes a culture of inclusion and mutual support, even within a remote setting.

• Expect to engage in virtual collaboration sessions, design critiques, and team meetings.

Work Schedule: Standard 40-hour work week, with flexibility to manage your schedule as needed, provided project deadlines and collaboration needs are met.

📝 Enhancement Note: As a fully remote role, candidates must be comfortable with asynchronous communication and self-directed work. The company's commitment to inclusion and its large UX community suggest that opportunities for virtual connection and professional engagement will be available.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, likely assessing your experience against the core requirements.

• Portfolio Review/Hiring Manager Interview: You will likely be asked to present your portfolio to the hiring manager and potentially other senior designers. Be prepared to walk through 2-3 detailed case studies.

• Design Challenge/Workshop: Expect a practical design exercise or a workshop to assess your problem-solving skills, design process, and ability to collaborate under pressure. This may involve a take-home assignment or an on-the-spot problem.

• Team/Cross-functional Interviews: You may meet with other designers, Product Owners, or developers to assess your collaboration style and cultural fit.

• Final Interview: Potentially with a senior leader in the UX or Claims organization.

Portfolio Review Tips:

• Tell a Story: Structure your case studies to narrate a clear problem, your approach, your solutions, and the outcomes.

• Show, Don't Just Tell: Use visuals (sketches, wireframes, prototypes, final designs) effectively.

• Quantify Impact: Whenever possible, use data to demonstrate the success of your designs (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").

• Highlight Collaboration: Explain your role within the team and how you worked with others.

• Focus on Internal Tools: If you have experience with B2E tools or complex workflow design, emphasize this.

Challenge Preparation:

• Brush up on common UX design challenges, particularly those involving process optimization, workflow design, and improving efficiency for users.

• Practice articulating your design decisions clearly and concisely, explaining the "why" behind your choices.

• Be ready to discuss how you would approach designing for a specific user group (Claims adjusters) with their unique needs and constraints.

📝 Enhancement Note: The interview process will likely heavily weigh your portfolio and your ability to articulate your design process and impact. For the design challenge, be prepared to demonstrate how you think through user problems and translate them into practical, efficient solutions within a business context.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP (or similar prototyping tools).

• User Research & Testing: UserTesting.com, Lookback, Maze, or similar platforms.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• While not directly a designer's primary tool, familiarity with how analytics tools (e.g., Google Analytics, Adobe Analytics) are used to track user behavior and product performance is beneficial.

CRM & Automation:

• Although this role focuses on internal tools, understanding the broader ecosystem of enterprise software, including CRM principles and workflow automation, can be advantageous.

📝 Enhancement Note: Proficiency in design and prototyping tools like Figma or Sketch is essential. Familiarity with collaboration platforms and an understanding of how design impacts data-driven decisions will also be advantageous. Experience with specific claims management software or enterprise tools is a plus but likely not a strict requirement.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and advocating for the end-user in all design decisions.

• Collaboration: A belief in the power of teamwork and cross-functional partnerships to achieve the best outcomes.

• Excellence & Craftsmanship: A dedication to producing high-quality, polished, and effective design solutions that meet brand and UX standards.

• Continuous Improvement: An ethos of iterating, learning, and optimizing designs based on feedback and data.

• Data-Driven Decision Making: Using insights from research and analytics to inform and validate design choices.

Collaboration Style:

• Open Communication: Encouraging early and frequent sharing of work to foster constructive feedback.

• Cross-Functional Integration: Working closely with Product Owners, Developers, Content Designers, and User Researchers as integral members of product teams.

• Feedback-Rich Environment: Actively seeking and providing feedback to improve designs and processes.

• Agile Mindset: Adapting to changing requirements and embracing iterative development cycles.

📝 Enhancement Note: Liberty Mutual's emphasis on creating "extraordinary digital experiences" and "delivering clarity and confidence" suggests a culture that values thoughtful, user-focused design and a collaborative approach to problem-solving. The insurance industry context may also imply a need for clear, reliable, and trustworthy design.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows: Internal claims adjustment processes can be intricate and highly regulated, requiring a deep dive into user needs and operational constraints.

• Balancing User Needs with Business Requirements: Ensuring that design solutions are both user-friendly for adjusters and meet the business objectives of efficiency and accuracy.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote environment.

• Adopting to Evolving Technology/Processes: Staying current with design tools and methodologies while adapting to changes in the insurance industry and internal systems.

Learning & Development Opportunities:

• Specialized Training: Access to courses and workshops focused on advanced UX techniques, enterprise design systems, or specific insurance domain knowledge.

• Mentorship Programs: Opportunities to learn from experienced designers within the large UX organization.

• Industry Events: Potential for participation in UX conferences or industry-specific forums to stay abreast of trends.

• Internal Mobility: A large company like Liberty Mutual often provides opportunities to move into different product areas or take on new roles within the UX discipline.

📝 Enhancement Note: The primary challenge will be understanding and optimizing complex internal processes for a specific user group (Claims adjusters). Growth opportunities are substantial within a large organization, offering pathways to specialization or broader leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex, multi-step workflow. What was your process, and what was the outcome?"

• "How do you typically gather user feedback, and how do you integrate it into your design process, especially when working with internal users?"

Company & Culture Questions:

• "What interests you about designing for internal tools at Liberty Mutual, as opposed to external customer-facing products?"

• "How do you ensure consistency in your designs when working within established brand and UX guidelines?"

Portfolio Presentation Strategy:

• Focus on Process: For each case study, clearly articulate the problem, your hypothesis, your research methods, your design iterations, and the quantifiable results.

• Emphasize Collaboration: Detail how you worked with stakeholders, developers, and researchers.

• Tailor to the Role: Highlight any experience you have designing for enterprise tools, B2E applications, or improving operational efficiency.

• Be Prepared for Questions: Anticipate questions about your design choices, trade-offs you made, and how you handled challenges.

📝 Enhancement Note: Expect interview questions that probe your design process, problem-solving skills, and ability to collaborate. Your portfolio presentation should be a narrative that showcases your end-to-end design capabilities and your impact on user workflows and business objectives.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Liberty Mutual Careers portal via the provided link.

• Tailor Your Resume: Highlight experience with enterprise software, internal tools, workflow optimization, and key design skills (e.g., UX Design, Visual Design, Prototyping, User Research). Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 strong case studies that best demonstrate your process for solving complex user problems, especially those involving workflow efficiency or internal tools. Be ready to present and discuss them in detail.

• Prepare for a Design Challenge: Familiarize yourself with common UX design exercises related to process improvement and workflow optimization. Practice articulating your thought process clearly and concisely.

• Research Liberty Mutual: Understand their mission, their focus on digital transformation, and their commitment to creating user-centered experiences. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.