Product Designer, Account & Payments

📍 Job Overview

Job Title: Product Designer, Account & Payments

Company: Kaizen Gaming

Location: Athens, Greece

Job Type: Full-time

Category: Product Design / UX/UI Design

Date Posted: May 04, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and prototype user experiences across Registration, Account, and Payments journeys within a global ecosystem, focusing on intuitive, secure, and scalable solutions.

• Collaborate closely with Product Managers, Engineers, Researchers, and Designers across multiple regions to develop end-to-end user experiences.

• Contribute to clear user flows, information hierarchies, and scalable interaction patterns, ensuring alignment with the KATA Design System.

• Identify usability issues and propose product improvements through structured thinking and data-informed design decisions.

• Deliver high-quality, responsive interfaces that balance usability, business goals, and operational complexity in a regulated environment.

📝 Enhancement Note: While the provided description is for a Product Designer, this enhancement focuses on interpreting the role through the lens of Revenue Operations and GTM (Go-To-Market) by emphasizing the impact of design on user acquisition, retention, payment conversion, and regulatory compliance. The "Account & Payments" focus is critical for revenue generation and customer lifecycle management.

📈 Primary Responsibilities

• Design and prototype user experiences for critical customer journeys including registration, account management, and payment processing, ensuring seamless and secure interactions.

• Develop and iterate on user flows, wireframes, and high-fidelity mockups within the KATA Design System to support product strategy and business objectives.

• Collaborate with cross-functional teams (Product Management, Engineering, Research, Marketing) to translate user needs and business requirements into effective design solutions that drive key performance indicators (KPIs) such as conversion rates and customer lifetime value.

• Conduct usability testing and analyze user feedback to identify friction points and opportunities for enhancement within the account and payments flows.

• Ensure design solutions are locally relevant, compliant with regional regulations (e.g., GDPR, PSD2), and accessible to a diverse global user base.

• Document design intent, interaction specifications, and user stories clearly to facilitate efficient implementation by engineering teams and reduce post-launch iterations.

• Participate actively in design critiques and team rituals to foster a culture of continuous improvement, design excellence, and knowledge sharing.

• Stay abreast of emerging design tools, workflows, and technologies, including AI-assisted design processes, to enhance design efficiency and personal development.

📝 Enhancement Note: These responsibilities are framed to highlight the operational impact of design on revenue generation, customer lifecycle management, and GTM strategy. Emphasis is placed on collaboration with cross-functional teams, regulatory compliance, and data-driven decision-making, which are core to operations roles.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 2-5 years of experience in Product Design (UX/UI) across digital products, with a strong preference for experience in fintech, e-commerce, SaaS, or similar platforms dealing with transactional user journeys.

Required Skills:

• Strong foundation in UX/UI design principles, with demonstrated expertise in interaction design and prototyping.

• Proficiency in Figma and other collaborative design and prototyping tools.

• Ability to translate complex user and business needs into thoughtful, intuitive, and scalable design solutions.

• Proven experience in creating clear user flows, information hierarchies, and responsive interface designs.

• Excellent collaboration and communication skills, with the ability to articulate design decisions and rationale effectively to diverse stakeholders.

• Comfort and proven ability to work within structured product development and design environments, adhering to established frameworks and processes.

Preferred Skills:

• Exposure to regulated financial environments or payments-related platforms, with an understanding of compliance considerations.

• Familiarity with localization strategies and accessibility best practices (e.g., WCAG standards).

• Basic knowledge of motion design or advanced interaction design techniques.

• Awareness of UX metrics, A/B testing methodologies, and data analysis for design optimization.

• Interest in exploring and leveraging AI-assisted design workflows to enhance productivity and creativity.

📝 Enhancement Note: The qualifications are tailored to emphasize skills crucial for operations-minded designers, such as an understanding of regulated environments, localization for global GTM, and data-driven decision-making through UX metrics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase 3-5 distinct projects that demonstrate end-to-end product design capabilities, with a focus on user acquisition, onboarding, transactional flows, or account management.

• For each project, clearly articulate the problem statement, your specific role and contributions, the design process followed, key decisions made, and the measurable outcomes or impact achieved.

• Highlight projects that involved collaboration with cross-functional teams (Product, Engineering, Research) and demonstrated problem-solving in complex or regulated environments.

• Include examples of user flows, wireframes, interactive prototypes, and high-fidelity UI designs, showcasing proficiency in tools like Figma.

Process Documentation:

• Provide examples of how you've documented design intent, user stories, and interaction specifications to ensure clear communication and efficient handoff to engineering teams.

• Showcase instances where you've contributed to or utilized design systems (like KATA) to ensure consistency and scalability across products.

• Illustrate your approach to incorporating user research, feedback, and data analytics into your design process to drive iterative improvements and measure success.

📝 Enhancement Note: This section strongly emphasizes the need for a portfolio that not only showcases design skills but also demonstrates an understanding of process, collaboration, and impact—key elements valued in operations roles. The focus on user acquisition, onboarding, and transactional flows directly relates to revenue generation and GTM efficiency.

💵 Compensation & Benefits

Salary Range: Based on market research for a Mid-Level Product Designer in Athens, Greece, with 2-5 years of experience in the tech industry, the estimated annual salary range is €30,000 - €45,000. This estimate considers the company's industry (GameTech/Fintech-adjacent), the role's seniority, and the local cost of living and compensation benchmarks.

Benefits:

• Onboarding Buddy: Dedicated support to help new hires integrate smoothly into the team and company culture.

• Competitive Pay & Bonus Scheme: Attractive base salary complemented by potential performance-based bonuses.

• Developmental 360° Feedback Framework: Structured opportunities for professional growth and skill enhancement through comprehensive feedback.

• Family Support: Benefits designed to support employees with family responsibilities.

• Hybrid Way Of Working: Flexibility to balance remote work with in-office collaboration, promoting work-life integration.

• Monthly Meal Allowance: A monthly stipend to cover meal expenses, contributing to daily living costs.

• High-End Hardware: Provision of top-tier equipment, including 2.5K Monitors, i7 processors, and high RAM/SSD configurations, to ensure optimal productivity.

• Unlimited Access To Udemy & Continuous Training: Extensive learning resources to foster ongoing skill development and career advancement.

Working Hours: Standard full-time working hours, likely around 40 hours per week, with flexibility offered through the hybrid work arrangement.

📝 Enhancement Note: The salary estimation is based on publicly available data for similar roles in Athens, Greece, and takes into account the specified experience level. The benefits are detailed to highlight aspects that appeal to professionals focused on career development, work-life balance, and continuous learning, common priorities for operations-minded individuals.

🎯 Team & Company Context

🏢 Company Culture

Industry: GameTech (Gaming Technology), operating in regulated markets. This industry context implies a fast-paced environment with a strong emphasis on user experience, security, compliance, and rapid iteration to maintain a competitive edge. The "Account & Payments" focus also intersects with FinTech principles.

Company Size: Over 2,700 employees globally, operating across 20 markets. This indicates a large, established organization with structured processes, potentially a matrixed reporting structure, and significant resources for product development and international expansion.

Founded: Kaizen Gaming has been operating for a significant period, building a strong presence in its markets. Its slogan, "Press Play on Potential," suggests a culture that encourages growth, ambition, and unlocking individual and collective capabilities.

Team Structure:

• The Product Design team is likely part of a centralized Product organization, working within a structured framework.

• Designers collaborate closely with Product Managers, Engineers, and Researchers, suggesting a cross-functional team model for feature development.

Methodology:

• The emphasis on "structured thinking," "clear delivery frameworks," and "cross-team collaboration" points towards agile methodologies (like Scrum or Kanban) coupled with robust design processes.

• Operations likely play a key role in defining and maintaining these frameworks, ensuring smooth product launches and ongoing optimization.

• The mention of "AI-assisted processes" suggests a forward-thinking approach to leveraging technology for efficiency and innovation.

Company Website: https://careers.kaizengaming.com/

📝 Enhancement Note: The company context is interpreted to highlight aspects relevant to operations professionals, such as structured processes, cross-functional collaboration, and a focus on efficiency and scalability, particularly in a global, regulated environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer (2-5 years experience). In an operations context, this translates to a role requiring significant individual contribution, the ability to execute on defined processes, and a growing capacity to influence outcomes. The designer is expected to be proficient in core design skills and capable of working independently on defined features within the Account & Payments ecosystem.

Reporting Structure: While not explicitly stated, in a company of this size and structure, the Product Designer likely reports to a Design Lead or Manager, who in turn reports into a broader Product or Engineering leadership structure. Collaboration will be extensive across Product Management and Engineering teams.

Operations Impact: The role's impact is directly tied to revenue generation and customer retention. By designing intuitive and secure Registration, Account, and Payments journeys, this designer influences:

• Customer Acquisition: Streamlining registration improves conversion rates for new users.

• Customer Lifecycle Management: Easy account management and secure payment processes reduce churn and increase customer loyalty.

• Revenue Optimization: Seamless payment flows directly impact transaction success rates and potentially upsell opportunities.

• Operational Efficiency: Well-designed, scalable interfaces reduce support burden and engineering rework.

• Regulatory Compliance: Ensuring designs meet regional requirements minimizes operational risk and legal exposure.

Growth Opportunities:

• Operations Skill Development: Opportunities to deepen understanding of GTM strategies, customer acquisition funnels, payment processing complexities, and regulatory landscapes.

• Design Leadership: Potential to move into Senior Designer roles, lead design initiatives for specific product areas, or mentor junior designers.

• Cross-Functional Expertise: Develop strong collaborative skills and domain knowledge in fintech and e-commerce operations through close work with Product Managers and Engineers.

• System Thinking: Gain experience in scaling design systems and processes across multiple international markets, contributing to operational maturity.

• Continuous Learning: Access to extensive training resources (Udemy, continuous training) fosters skill acquisition in emerging areas like AI-assisted design.

📝 Enhancement Note: This section frames the Product Designer role within an operational framework, emphasizing its direct contribution to revenue, customer lifecycle, and GTM efficiency. Growth opportunities are aligned with developing operational acumen and leadership potential.

🌐 Work Environment

Office Type: The company offers a "Hybrid Way Of Working," indicating a blend of remote and in-office work. This suggests a modern approach to workplace flexibility, balancing individual work needs with team collaboration.

Office Location(s): The primary location is Athens, Greece. Kaizen Gaming operates in multiple continents, so while this role is based in Athens, the design work will have a global impact.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on cross-team collaboration suggest that in-office days will be focused on team meetings, workshops, brainstorming sessions, and design critiques.

• Operations Tools & Technology: Employees are provided with "High-End Hardware" (2.5K Monitor, i7, High RAM, SSD), ensuring they have the necessary tools to run demanding design software efficiently. Access to Figma and other collaborative tools is standard.

• Team Interaction: Regular interaction with designers, researchers, product managers, and engineers is expected, fostering a dynamic and communicative work environment critical for complex product development.

Work Schedule: A standard full-time schedule (likely 40 hours/week) is expected, with the hybrid arrangement providing flexibility in how and where work is performed. This flexibility is beneficial for operations-minded individuals who value control over their work environment to optimize productivity, especially when dealing with data analysis or deep design work.

📝 Enhancement Note: The description focuses on how the work environment supports productivity, collaboration, and flexibility, aspects that are often prioritized by professionals in operations roles who value efficiency and work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess fit with the role requirements and company culture.

• Portfolio Presentation & Discussion: You will likely present 1-2 key projects from your portfolio, focusing on your design process, problem-solving approach, collaboration, and the impact of your work on user experience and business outcomes. Be prepared to discuss your contributions in detail, especially concerning Registration, Account, and Payments journeys.

• Skills-Based Interview: Expect questions testing your UX/UI fundamentals, interaction design skills, proficiency with Figma, and your understanding of design systems and responsive design.

• Cross-Functional Collaboration Interview: You may meet with Product Managers, Engineers, or Researchers to assess your ability to collaborate effectively within a cross-functional team, communicate design intent, and handle feedback.

• Cultural Fit Interview: An opportunity to discuss your work style, values, and how you align with Kaizen Gaming's culture of collaboration, continuous learning, and innovation.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your experience in designing user acquisition, onboarding, or transactional flows, particularly those with a focus on security, clarity, and user satisfaction. Fintech or e-commerce examples are highly relevant.

• Tell a Story: For each project, clearly articulate the problem, your role, the process, challenges faced, solutions implemented, and measurable results. Use the STAR method (Situation, Task, Action, Result) as a guide.

• Highlight Process & Collaboration: Emphasize your design process, how you incorporated user research and feedback, and how you collaborated with engineers and product managers. Show, don't just tell, your ability to work within structured environments.

• Demonstrate Impact: Quantify results whenever possible. For Registration/Account/Payments, metrics like conversion rates, completion times, error reduction, or user satisfaction scores are critical.

• Showcase Tools & Systems: Clearly indicate the tools used (e.g., Figma) and how you utilized design systems (like KATA) for consistency and scalability.

Challenge Preparation:

• Design Exercise: Be prepared for a practical design exercise, potentially involving a short turnaround to solve a specific design problem related to account management or payment flows. Focus on demonstrating your problem-solving process, user-centric approach, and ability to deliver a clear solution.

• Communication: Practice articulating your design decisions and rationale concisely and persuasively, as if presenting to stakeholders.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to present their work in a way that resonates with operations-minded hiring managers who value process, impact, and collaboration.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Proficiency is essential for creating interfaces, user flows, and interactive prototypes. Experience with collaborative features within Figma is expected.

• Prototyping Tools (e.g., InVision, ProtoPie): While Figma is primary, familiarity with other prototyping tools for advanced interactions or specific use cases might be beneficial.

• Design System Management: Experience contributing to or working within established design systems (like the company's KATA Design System) is crucial for ensuring UI consistency and scalability.

Analytics & Reporting:

• User Analytics Platforms (e.g., Amplitude, Mixpanel, Google Analytics): Awareness of how to interpret user behavior data to inform design decisions and measure the impact of design changes.

• A/B Testing Tools: Familiarity with experimentation platforms to validate design hypotheses and optimize conversion funnels.

CRM & Automation:

• While not a direct requirement for the designer, understanding how design impacts the user experience within CRM and marketing automation contexts can be advantageous, especially for GTM-related features.

📝 Enhancement Note: This section highlights the essential tools for a Product Designer, emphasizing Figma and design systems. It also includes analytics tools, which are critical for operations-minded professionals to measure and optimize performance.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving user needs, especially in critical areas like account management and payments, directly impacting customer trust and loyalty.

• Data-Driven Decision-Making: Utilizing user research, analytics, and experimentation to inform design choices and measure their impact on key business metrics.

• Efficiency & Scalability: Designing solutions that are not only user-friendly but also operationally efficient and scalable to support global growth and high transaction volumes.

• Collaboration & Transparency: Fostering open communication and teamwork across departments to ensure alignment and deliver cohesive product experiences.

• Continuous Improvement: A proactive approach to identifying and implementing enhancements, embracing feedback, and staying updated with industry best practices and emerging technologies.

Collaboration Style:

• Cross-Functional Integration: Working closely with Product Managers, Engineers, Researchers, and Marketing to ensure a unified product vision and seamless execution.

• Feedback-Driven: Actively participating in design critiques and team reviews, providing constructive feedback, and being receptive to input from diverse perspectives.

• Process Adherence & Optimization: Working within defined product development and design frameworks while also contributing ideas for improving these processes.

📝 Enhancement Note: These values and collaboration styles are framed to align with operational excellence, emphasizing efficiency, data, and cross-functional teamwork, which are critical for GTM and revenue operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Global & Local Needs: Designing for a global user base while accommodating regional regulatory requirements, payment methods, and cultural nuances in account and payment processes.

• Maintaining Security & Trust: Ensuring that design choices uphold the highest standards of security and build user trust in sensitive financial transactions.

• Scaling Complex Systems: Contributing to the evolution of a robust account and payments system that supports millions of users across diverse markets, requiring careful consideration of technical constraints and future scalability.

• Navigating Evolving Regulations: Staying informed and adapting designs to comply with ever-changing financial regulations across different jurisdictions.

Learning & Development Opportunities:

• Specialization in FinTech/Payments Design: Deepen expertise in designing for regulated financial environments, payment gateways, and customer account management.

• Global Product Strategy: Gain insight into how product design supports international expansion and localized GTM strategies.

• AI-Assisted Design: Explore and implement AI tools and workflows to enhance personal efficiency and design output.

• Leadership & Mentorship: Opportunities to grow into senior design roles, lead projects, and mentor junior designers within a growing international company.

📝 Enhancement Note: This section outlines potential challenges and growth paths, framing them in a way that appeals to professionals who seek to solve complex operational problems and develop expertise in high-impact areas like global GTM and FinTech.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a user flow for a critical transactional process (e.g., registration, checkout, payment). What were the key considerations, and what was the outcome?" (Focus on process, user needs, and measurable impact).

• "How do you approach designing for regulatory compliance in a global context, specifically for financial services?" (Assess understanding of operational risks and compliance).

• "Walk us through a project where you collaborated with engineers and product managers to launch a feature. How did you ensure alignment and manage feedback?" (Highlight collaboration and communication skills vital for operations).

Company & Culture Questions:

• "What interests you about Kaizen Gaming and specifically the Account & Payments domain?" (Show genuine interest in the business impact and operational side).

• "How do you see your role contributing to the company's mission of providing the best customer experience in its markets?" (Connect design work to business objectives).

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, your role, the solution, and the quantifiable results achieved (e.g., improved conversion, reduced errors, increased satisfaction).

• Showcase Process: Detail your design process, from research and ideation to prototyping and iteration, emphasizing how you addressed user needs and business requirements.

• Highlight Collaboration: Explain how you worked with cross-functional teams, managed feedback, and facilitated smooth handoffs to engineering.

• Tailor to Role: Emphasize projects related to user acquisition, onboarding, and transactional flows, showcasing your understanding of revenue-generating customer journeys.

📝 Enhancement Note: Interview preparation advice is tailored to focus on aspects that demonstrate operational thinking, such as understanding business impact, collaborating effectively, and working within structured processes.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Kaizen Gaming careers page.

• Portfolio Customization: Curate your portfolio to prominently feature projects related to user acquisition, onboarding, account management, and payment flows. Prioritize case studies that showcase your problem-solving process, collaboration skills, and measurable impact on user experience and business objectives.

• Resume Optimization: Tailor your resume to highlight experience in UX/UI design, interaction design, prototyping, and proficiency with Figma. Emphasize any experience in fintech, e-commerce, or regulated environments. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your design process and project outcomes clearly and concisely. Be ready to discuss your approach to user research, collaboration with cross-functional teams, and how your designs contribute to business goals like conversion and retention.

• Company Research: Familiarize yourself with Kaizen Gaming's products (Betano), markets, and company culture. Understand their business model and the significance of the Account & Payments ecosystem for their operations and GTM strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.