Product & Design Director - Supply Chain

📍 Job Overview

Job Title: Product & Design Director - Supply Chain

Company: DICK'S Sporting Goods

Location: Remote - US

Job Type: Full time

Category: Supply Chain Technology / Product Management & Design

Date Posted: 2026-08-31

Experience Level: 10+ Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead Product Management and aligned Design functions for critical Supply Chain technology platforms, including Distribution Center Fulfillment, International & Domestic Logistics, and Vendor Relations.

• Drive end-to-end strategy, roadmap development, and performance of product capabilities essential for supply chain execution, directly impacting business outcomes like efficiency, speed, and operational reliability.

• Serve as a high-impact owner and evolver of core systems, shaping how DICK'S Sporting Goods operates across its extensive network of stores, distribution centers, and vendor partnerships.

• Foster strong cross-functional partnerships with Supply Chain Operations, Engineering, Merchandising, and external vendors to deliver scalable, high-performing systems, balancing operational stability with continuous innovation.

📝 Enhancement Note: This role is positioned as a senior leadership position within the Product Management and Design function, specifically focused on the operational backbone of the company's supply chain. The emphasis on "Domain Level Strategy & Leadership" and "Product Leadership" indicates a strategic, high-level responsibility for defining and executing the technology vision for supply chain operations, rather than tactical execution. The explicit mention of "accountability for business outcomes" and "direct influence on cost structure, service levels, and operational efficiency" underscores the revenue-impacting nature of this role, aligning it with key GTM and Revenue Operations principles.

📈 Primary Responsibilities

• Develop and own comprehensive product strategies and roadmaps for high-volume, transaction-driven supply chain systems, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and proprietary custom platforms.

• Drive critical prioritization decisions across competing demands, strategically balancing the trade-offs between stability vs. innovation, cost vs. service levels, and speed vs. risk to optimize resource allocation and product development.

• Establish and meticulously manage Key Performance Indicators (KPIs) aligned with execution performance, such as order cycle time, fill rate/service levels, throughput and capacity, and system reliability/uptime, ensuring measurable business impact.

• Ensure product decisions translate into scalable and repeatable execution across Distribution Center (DC), store, and vendor environments, aligning product delivery with operational calendars (e.g., peak seasons, promotions, inventory cycles) to guarantee readiness and stability.

• Act as a primary liaison across business and technology stakeholders, driving alignment, clarity, and decisive action on complex initiatives that span multiple departments and functional areas.

• Own the strategy and performance of the broader supply chain technology ecosystem, including WMS, TMS, and custom platforms, leading vendor selection, contract strategy, and ongoing performance management to ensure capability alignment and operational excellence.

• Drive integration strategies that facilitate efficient vendor onboarding, ensure compliance, and enable scalable execution, while fostering a culture of continuous improvement in end-to-end process flows from inventory movement through order fulfillment and final delivery.

• Champion user experience and workflow optimization by advocating for internal operational users, ensuring systems support efficient, intuitive, and scalable workflows, and leveraging user feedback, data, and operational insights to reduce friction and enhance execution consistency and accuracy.

• Provide executive-level visibility into key decisions, performance metrics, risks, and constraints, empowering informed prioritization and strategic investment decisions to drive the supply chain technology vision forward.

• Lead release planning and governance processes, ensuring strict alignment with operational timelines and minimizing any potential risk to live operations, while supporting enterprise technology strategy execution by aligning product delivery with supply chain operating model evolution.

• Build and lead a high-performing team of Product Managers and aligned Designers focused on supply chain execution domains, recruiting, developing, and coaching talent capable of balancing strategic thinking with execution accountability in high-volume, high-dependency environments.

• Foster a team culture of ownership and accountability, measured by business and operational outcomes, not just delivery outputs, continuously evolving team processes to enhance delivery quality, release discipline, and system stability at scale.

📝 Enhancement Note: The responsibilities clearly delineate a strategic leadership role focused on product vision and execution within a complex operational domain. The emphasis on balancing competing priorities (stability vs. innovation, cost vs. service), managing a technology ecosystem, and leading a team of product professionals indicates a high level of responsibility and strategic influence. This role requires a strong understanding of both technology and operational realities, with a direct line to business outcomes, typical of senior Product Operations or GTM strategy roles within large enterprises.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Supply Chain, Computer Science, Engineering, or a related field. A Master's degree or MBA is a plus.

Experience: 12+ years in product management with a minimum of 7 years specifically focused on supply chain, logistics, or fulfillment domains, with deep experience in WMS/TMS ecosystems.

Required Skills:

• Proven expertise in Product Management and UX Design strategy for complex, high-volume transaction systems within supply chain or logistics environments.

• Extensive experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) ecosystems, including their implementation, optimization, and integration.

• Demonstrated ability to develop and execute product strategies and roadmaps, aligning them with business objectives and operational realities.

• Strong understanding of vendor and 3PL integrations, including managing vendor relationships and performance.

• Experience operating within omnichannel retail or large-scale distribution environments, understanding the unique challenges and operational demands.

• Exceptional stakeholder management and communication skills, with the ability to influence and align diverse groups across business and technology functions.

• Demonstrated leadership and team-building capabilities, with a track record of developing high-performing product and design teams.

• Proficiency in defining and managing Key Performance Indicators (KPIs) for execution performance and system reliability.

• Experience with budget management, financial oversight, and technology/vendor investment decisions.

• Deep understanding of user experience (UX) principles, user research, journey mapping, and usability testing to drive workflow optimization. Preferred Skills:

• Experience with custom platform development and management within a supply chain context.

• Familiarity with design thinking methodologies and their application in translating operational challenges into scalable product solutions.

• Knowledge of international and domestic logistics operations.

• Experience in driving enterprise technology strategy execution and supply chain operating model evolution.

• Strong analytical and data-driven decision-making capabilities.

📝 Enhancement Note: The requirements emphasize a deep functional expertise in supply chain technology (WMS/TMS) combined with robust product management and leadership skills. The "12+ years" and "7 years in domain" clearly positions this as a senior-level role, requiring seasoned professionals with a proven track record in complex operational environments. The explicit mention of "Omnichannel retail OR large-scale distribution environments" highlights the need for experience in high-volume, complex operational settings.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case studies demonstrating successful product strategy development and roadmap execution for complex supply chain systems (e.g., WMS, TMS).

• Examples of how you've driven measurable improvements in key supply chain metrics such as order cycle time, fill rate, throughput, or system uptime through product initiatives.

• Documentation of processes involved in managing technology ecosystems, including vendor selection, integration strategies, and performance management.

• Evidence of leading cross-functional teams to deliver scalable, repeatable execution across distribution centers, stores, and vendor networks.

• Examples of how you've translated operational challenges into scalable product solutions using design thinking or similar methodologies. Process Documentation:

• Showcase your approach to defining and managing KPIs for operational performance and system reliability, including dashboards or reporting examples.

• Illustrate your experience in balancing competing demands