Principal Product Designer

📍 Job Overview

Job Title: Principal Product Designer

Company: NICE

Location: Berlin, Germany

Job Type: Full-time

Category: Product Design & User Experience

Date Posted: 2026-06-18

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead design quality and ensure coherence across a complex enterprise AI product portfolio, setting high standards.

• Drive the completion, governance, and evolution of a comprehensive internal design system, including components and interaction patterns.

• Act as the design authority within a distributed product organization, enabling rapid iteration while maintaining user experience consistency.

• Shape the user experience of intricate enterprise workflows, including AI agent configuration, conversation design, and voice pipelines.

• Partner closely with Product Managers and Engineering leads to translate design intent into high-quality product delivery.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant influence over design quality and system thinking within a complex enterprise AI platform. The emphasis on "ownership" and "authority" suggests a need for strong leadership through craft and strategic guidance, rather than direct team management. The hybrid nature and distributed team context are critical for understanding the operational dynamics.

📈 Primary Responsibilities

• Define and champion the overall design vision and experience standards for NiCE-Cognigy's product ecosystem.

• Lead the development, adoption, and ongoing governance of the internal design system, ensuring its comprehensiveness and usability.

• Maintain design consistency and coherence across diverse product areas such as the agent builder, voice capabilities, proactive engagement tools, evaluation platforms, and various integrations.

• Conduct rigorous design reviews, acting as the ultimate arbiter of design quality and providing constructive feedback to elevate the work of others.

• Collaborate deeply with Product Managers and Engineering leads to meticulously preserve design intent throughout the entire product development lifecycle.

• Architect and refine the user experience for complex enterprise workflows, encompassing AI agent setup, intricate conversation flow design, voice pipeline management, and platform observability features.

• Establish scalable design review processes that balance high-quality output with the need for speed in a distributed team environment where Product Managers actively contribute to prototyping.

• Contribute strategic user experience and system thinking perspectives to product roadmap and prioritization discussions, influencing overall product strategy.

• Proactively identify design inconsistencies, address critical design gaps, and continuously evolve the design system to support platform growth and new feature development.

📝 Enhancement Note: The responsibilities highlight a dual focus: strategic design leadership and hands-on craft. The emphasis on "governance," "arbitration," and "establishing processes" points to a need for strong operational discipline in design execution. The specific mention of enterprise AI workflows and the hybrid nature of the team implies a need for sophisticated collaboration and communication strategies.

🎓 Skills & Qualifications

Education: While specific educational requirements are not stated, a strong portfolio and extensive experience in product design for complex enterprise software are paramount. A Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field would be beneficial but is secondary to demonstrated expertise.

Experience: 10+ years of experience in product design, with a significant portion focused on complex SaaS products or multi-product platforms. Proven experience in leading design initiatives, driving design quality, and managing design systems.

Required Skills:

• Product Design Leadership: Demonstrated ability to lead design efforts and set the standard for quality across a product portfolio.

• Design Systems: Expertise in defining, building, governing, and scaling design systems, including components, patterns, and documentation.

• Enterprise SaaS Design: Deep understanding of designing for complex, configurable, and scalable enterprise software solutions.

• User Experience (UX) Strategy: Ability to conceptualize and articulate a cohesive UX vision and strategy for a complex product ecosystem.

• System Thinking: Strong capability to understand and design for interconnected systems, ensuring coherence across diverse product areas.

• Figma Proficiency: Advanced proficiency in Figma for design, prototyping, and collaboration.

• Interaction Design: Expertise in crafting intuitive and effective user interactions for complex workflows.

• Design Governance: Experience in establishing and managing processes for design reviews and quality assurance.

• Prototyping: Ability to create high-fidelity prototypes to communicate complex interactions and user flows.

• Cross-functional Collaboration: Proven ability to partner effectively with Product Managers, Engineering, and other stakeholders in a fast-paced environment.

Preferred Skills:

• Conversational AI Platforms: Familiarity with designing for conversational AI, agent-based systems, or complex workflow tooling.

• Voice Pipeline Management: Experience with designing user experiences for voice interfaces and related technologies.

• Platform Observability: Understanding of designing tools for monitoring and managing complex systems.

• AI Agent Configuration: Experience in designing interfaces for setting up and managing AI agents.

• CXone Ecosystem: Familiarity with or experience in the NICE CXone ecosystem is advantageous.

• Agile/Scrum Methodologies: Experience working within agile development frameworks.

• Metrics-Driven Design: Ability to connect design decisions to business outcomes and product quality improvements.

📝 Enhancement Note: The "10+" years of experience, coupled with the "Principal" title, indicates a need for seasoned professionals who can operate with a high degree of autonomy and strategic foresight. The emphasis on "craft," "clarity," and "judgment" suggests that the candidate should be able to lead by example and mentor others. The preferred skills indicate a strong advantage for candidates with direct experience in the specific domain of conversational AI and enterprise workflow tooling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design System Showcase: A dedicated section demonstrating your experience