Praktikum UX Research (w/m/div.)

📍 Job Overview

Job Title: Praktikum UX Research (w/m/div.)

Company: Bosch Group

Location: Göllnergasse 15, 1030 Wien, Österreich

Job Type: Praktikant/in (Intern)

Category: User Experience (UX) Research / Product Development Operations

Date Posted: 2026-06-23

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Support an international User Experience (UX) team focused on internal software product development, ensuring efficient and user-centric design processes.

• Conduct comprehensive user research activities, including user interviews, direct user observations, and desk research, to gather critical insights into user needs and challenges.

• Assist in planning, organizing, and executing qualitative user studies across various process development projects, ensuring optimal conditions for data collection.

• Systematically analyze and synthesize user insights, translating raw data into actionable recommendations for product development teams and stakeholders.

• Contribute to creative ideation sessions, leveraging research findings to drive innovative solutions for software products within the automotive sector.

📝 Enhancement Note: While this role is primarily in UX Research, its application within internal software product development at a major automotive supplier like Bosch places it adjacent to operations functions. The emphasis on process development, user insights for product improvement, and stakeholder communication aligns with the operational goal of ensuring efficient and effective product lifecycles. The "w/m/div." designation signifies an inclusive hiring practice, common in European job markets.

📈 Primary Responsibilities

• Conduct user interviews to understand the needs, pain points, and workflows of internal software users.

• Perform user observations within their natural working environments to gain contextual understanding of software usage and challenges.

• Execute desk research to analyze existing market trends, competitor offerings, and relevant technological advancements impacting internal software products.

• Support the planning, recruitment, and execution of qualitative user research studies for diverse process development initiatives.

• Analyze qualitative and quantitative data from user research activities to identify key themes, patterns, and actionable insights.

• Prepare clear and concise reports and presentations of user research findings for product managers, designers, engineers, and other relevant stakeholders.

• Contribute to ideation workshops by sharing research insights and proposing user-centered solutions.

• Collaborate with the UX team and cross-functional teams to ensure research findings are effectively integrated into the product development lifecycle.

• Maintain a systematic approach to data management and organization for all user research activities.

• Stay updated on the latest UX research methodologies and best practices.

📝 Enhancement Note: The responsibilities are detailed to reflect the practical execution of UX research tasks within a corporate product development setting. The inclusion of "process development" and "internal software product development" specifies the operational context where these research insights will be applied to improve workflows and tools.

🎓 Skills & Qualifications

Education: Currently enrolled in a university program with a focus on Human-Computer Interaction, Anthropology, Psychology, or a related field. Enrollment must be maintained for the entire duration of the internship.

Experience: Prior experience in User Research is ideal, with a demonstrated understanding of various research methodologies.

Required Skills:

• Proficiency in conducting user interviews and gathering qualitative feedback.

• Experience with user observation techniques and contextual inquiry.

• Skill in performing desk research and synthesizing information from various sources.

• Ability to design effective interview guides and research protocols.

• Strong analytical skills to derive qualitative and quantitative insights from data.

• Excellent communication and presentation skills, both written and verbal.

• Ability to work effectively both independently and as part of a team.

• Structured and goal-oriented approach to work.

• High level of engagement and proactivity.

• Fluency in both German and English (written and spoken). Preferred Skills:

• Experience with usability studies or focus groups.

• Familiarity with Human-Computer Interaction (HCI) principles.

• Interest in the automotive business and technology.

• Experience in internal software product development environments.

• Familiarity with data analysis tools or techniques for qualitative data.

📝 Enhancement Note: The qualifications highlight both the academic requirements and the practical skills needed for a UX Research intern. Emphasis on structured work, goal-orientation, and communication skills is crucial for an operational role supporting product development. The dual language requirement is directly stated from the input.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for an internship, candidates are encouraged to showcase relevant projects from their studies or personal work that demonstrate UX research skills.

• Examples could include case studies of user research projects, interview transcripts annotated with insights, or reports summarizing research findings.

• Any demonstrated ability to work with internal systems or software development lifecycles will be a plus.

• Evidence of analytical thinking and the ability to translate findings into actionable recommendations. Process Documentation:

• Understanding of the general process for planning, conducting, and reporting on user research studies.

• Awareness of how user feedback is documented and integrated into iterative product development cycles.

• Familiarity with creating research protocols and documentation for studies.

📝 Enhancement Note: For an internship, the focus shifts from a comprehensive professional portfolio to showcasing academic projects or personal initiatives that demonstrate foundational research skills and a structured approach. This aligns with entry-level expectations and the operational need to document processes.

💵 Compensation & Benefits

Salary Range: €38,220 EUR gross per year for a 38.5-hour work week. This is based on the collective agreement for the metalworking industry (Kollektivvertrag Metallgewerbe).

Benefits:

• Fair salary aligned with skills and experience, based on industry collective agreements.

• Opportunity to work in a leading global automotive supplier.

• Exposure to international team collaboration and product development at Bosch.

• Potential for professional growth and learning within a large corporate environment.

• Access to additional benefits specific to the Vienna location, as detailed on the Bosch careers website.

• Inclusive work environment that values diversity.

Working Hours: Approximately 38.5 hours per week, with flexibility expected to accommodate study commitments and project needs, within the scope of a full-time internship.

📝 Enhancement Note: The salary is explicitly stated. The description of benefits is expanded to include typical advantages of working for a large, established company like Bosch, focusing on professional development and inclusive culture relevant to operations and research roles. The working hours are derived from the stated annual salary basis.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive Technology, Software, and Services. Bosch is the world's largest automotive supplier, a leader in electrification, passenger cars, and commercial vehicles, shaping future mobility concepts.

Company Size: Large enterprise with a global presence, indicating a structured environment with established processes and significant resources. This scale offers opportunities for diverse project involvement and cross-functional exposure.

Founded: Bosch was founded in 1886, highlighting a long history of innovation, stability, and deep expertise in engineering and technology. This legacy suggests a culture that values long-term vision and continuous improvement.

Team Structure:

• The role is within the "Power Solutions - Software und Steuerungen" division, focusing on control units and software/services for powertrains and non-automotive applications.

• You will be part of an international User Experience (UX) team, implying collaboration with individuals from various cultural and professional backgrounds.

• The team operates within the broader context of internal software product development, suggesting close interaction with product managers, software engineers, and other stakeholders involved in the software lifecycle. Methodology:

• Data-Driven Product Development: Emphasis on using user insights and data to inform product decisions and drive improvements.

• Agile/Iterative Processes: Likely adoption of iterative development cycles where user feedback is continuously incorporated.

• Cross-Functional Collaboration: Strong focus on teamwork between UX, engineering, product management, and potentially other operational departments.

• User-Centric Design: Core principle of placing the user at the center of all design and development efforts.

Company Website: https://www.bosch.com/

📝 Enhancement Note: The company context is fleshed out using provided information and general knowledge about Bosch. The operations relevance is highlighted by linking the UX research function to product development lifecycle efficiency and user-centricity as a business imperative.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Internship. This role is designed for students seeking practical experience in UX Research within a corporate product development setting. It provides foundational exposure to research methodologies, data analysis, and cross-functional collaboration.

Reporting Structure: The intern will report to members of the international User Experience (UX) team, likely a UX Lead or Senior UX Researcher, who will provide guidance and oversight. The role involves supporting ongoing projects and contributing to team objectives.

Operations Impact: While an intern's direct impact is developmental, their contributions to user research are crucial for identifying usability issues, understanding user needs, and informing design decisions. This directly influences the efficiency, adoption, and overall success of internal software products, thereby contributing to smoother operational workflows and enhanced productivity for end-users within Bosch.

Growth Opportunities:

• Skill Development: Deepen expertise in qualitative and quantitative UX research methods, data analysis, and reporting.

• Industry Exposure: Gain hands-on experience in the automotive industry and large-scale software product development.

• Networking: Build professional relationships with UX professionals, product managers, and engineers within a global organization.

• Potential for Future Roles: Successful interns may be considered for future internship opportunities or entry-level positions at Bosch, depending on performance and business needs.

• Understanding of Operational Workflows: Develop an appreciation for how user experience research supports the efficiency and effectiveness of internal business operations.

📝 Enhancement Note: The career analysis focuses on the internship level, emphasizing skill acquisition and exposure. The connection to "operations" is made by framing how UX research contributes to the efficiency and effectiveness of internal software, which are operational tools.

🌐 Work Environment

Office Type: The role is based on-site at the Bosch office in Vienna (Göllnergasse 15). This suggests a professional office environment conducive to collaboration and focused work.

Office Location(s): Göllnergasse 15, 1030 Wien, Österreich. This location is in Vienna, a major European capital, offering good accessibility and amenities.

Workspace Context:

• Collaborative Spaces: The office likely features meeting rooms and collaborative areas suitable for team discussions, ideation sessions, and presenting research findings.

• Tools & Technology: Access to necessary office equipment, potentially specialized software for UX research (e.g., for note-taking, analysis, or prototyping), and standard IT infrastructure.

• Team Interaction: Opportunities for regular interaction with the international UX team and other colleagues, fostering a dynamic and supportive work environment.

Work Schedule: The internship is expected to be around 20 hours per week, with a total of 38.5 hours per week for interns receiving the full annual salary. This implies a flexible schedule that needs to be coordinated with the team and academic commitments, but the core work is performed on-site.

📝 Enhancement Note: The work environment description is based on the on-site requirement and the nature of a corporate internship. The mention of "internal software product development" implies a professional IT-rich environment.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Submit CV and any supporting documents via the online portal.

• Initial Screening: HR or the hiring manager reviews applications for alignment with educational and language requirements.

• Interviews: Likely involves one or more interviews, potentially including:

  • An initial call with HR to assess general fit, motivation, and availability.
  • A technical interview with the UX team lead or senior researchers to discuss research methodologies, relevant academic projects, and problem-solving approaches. This may involve discussing hypothetical research scenarios.
  • A final interview to assess cultural fit and confirm understanding of the role and company.

• Portfolio Discussion: If a portfolio is submitted, expect discussion points around specific projects, methodologies used, and insights gained.

Portfolio Review Tips:

• Highlight Relevant Projects: Focus on academic projects, personal work, or volunteer experience where you applied UX research methods.

• Showcase Process: Clearly outline your research process, from defining objectives to data analysis and recommendations.

• Quantify Impact (if possible): Even for academic projects, demonstrate how your research led to specific insights or recommendations.

• Tailor to Bosch: If possible, subtly connect your skills and interests to Bosch's mission or the automotive industry.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and clearly communicates your contributions.

Challenge Preparation:

• Research Methodologies: Be prepared to discuss various qualitative research methods (interviews, observations, contextual inquiry) and their application.

• Problem-Solving: Think about how you would approach a research problem for an internal software tool (e.g., improving a reporting dashboard, understanding user onboarding).

• Data Interpretation: Be ready to discuss how you would analyze qualitative data (e.g., identifying themes from interview transcripts).

• Company Research: Understand Bosch's business, its products, and its commitment to innovation and technology.

📝 Enhancement Note: This section provides actionable advice for preparing for an internship interview and potential portfolio review, focusing on how to best present oneself as a promising candidate for a UX research role within a large technology company.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: While not explicitly stated, expect potential exposure to tools for conducting remote interviews (e.g., Zoom, Microsoft Teams), user testing platforms (e.g., UserTesting.com, Lookback), and survey tools (e.g., SurveyMonkey, Google Forms).

• Collaboration Tools: Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and reporting. Potential use of internal Bosch collaboration platforms.

• Note-taking & Analysis: Tools for organizing qualitative data, such as NVivo, Dovetail, or even advanced spreadsheet/document-based methods.

Analytics & Reporting:

• Basic data analysis skills using spreadsheet software (Excel) will be essential for organizing and summarizing findings.

• Familiarity with creating presentations (e.g., PowerPoint) to visualize and communicate research results effectively. CRM & Automation:

• Not directly applicable to the core UX research tasks, but understanding that internal software products may interact with CRM or other operational systems is beneficial.

📝 Enhancement Note: The tools listed are typical for UX research and product development environments. The focus is on foundational tools and common platforms, acknowledging that specific internal Bosch tools might be used but are not detailed in the job description.

👥 Team Culture & Values

Operations Values:

• Innovation: Bosch fosters a culture of continuous innovation, encouraging new ideas and approaches to problem-solving.

• Quality & Reliability: A strong emphasis on delivering high-quality products and services, reflecting Bosch's reputation as a leading technology provider.

• Customer Focus: While this role focuses on internal users, the underlying principle of understanding and serving user needs is paramount.

• Collaboration: Encouragement of teamwork and cross-functional cooperation to achieve common goals.

• Respect & Diversity: A commitment to an inclusive environment where all individuals are valued, regardless of background.

Collaboration Style:

• International & Cross-Functional: Expect to work with colleagues from diverse backgrounds and across different departments (e.g., engineering, product management).

• Open Communication: The "per Du" (informal address) in the team suggests a more open and approachable communication style.

• Feedback-Oriented: A culture where feedback is exchanged to improve processes and products.

• Knowledge Sharing: Opportunities to learn from experienced team members and contribute your own perspectives.

📝 Enhancement Note: These values are derived from Bosch's general corporate messaging and the inclusive language used in the job description. They are framed within the context of how they apply to a UX research intern supporting product operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Academic Theory and Practical Application: Translating theoretical UX research knowledge into real-world application within complex corporate software.

• Navigating a Large Organization: Understanding the dynamics and stakeholders within a global enterprise like Bosch.

• Managing Diverse User Needs: Balancing the requirements of various internal user groups for software products.

• Data Synthesis: Effectively synthesizing large volumes of qualitative data into clear, actionable insights.

Learning & Development Opportunities:

• Mentorship: Guidance from experienced UX researchers and product development professionals.

• Methodology Mastery: Hands-on practice with a range of UX research techniques.

• Industry Insight: Understanding the product development lifecycle in the automotive sector.

• Professional Networking: Building connections within a global technology leader.

• Contribution to Real Products: The opportunity to see research findings directly influence the development of internal software tools used by Bosch employees.

📝 Enhancement Note: The challenges are framed to be constructive, highlighting areas for learning and development. Growth opportunities are focused on skill acquisition and career exposure relevant to operations and UX research.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a challenging user research project you worked on, either academically or personally. What was your role, what methods did you use, and what were the key outcomes?" (Preparation: Prepare a concise STAR method answer focusing on your specific contributions and learnings.)

• "How would you approach understanding the needs of users for a new internal reporting dashboard? What research methods would you consider?" (Preparation: Outline a research plan, discussing user segmentation, interview questions, and potential observation scenarios.)

• "Imagine you've gathered conflicting feedback from different user groups. How would you synthesize this information to provide clear recommendations to the product team?" (Preparation: Discuss strategies for identifying themes, prioritizing feedback, and presenting trade-offs.) Company & Culture Questions:

• "Why are you interested in UX Research at Bosch, specifically within internal software product development?" (Preparation: Research Bosch's "Power Solutions" division, its mission, and articulate how your interests align.)

• "How do you see yourself contributing to an international UX team?" (Preparation: Emphasize your communication skills, willingness to learn from others, and ability to adapt to different working styles.)

• "What are your expectations for this internship in terms of learning and contribution?" (Preparation: Align your expectations with the role's responsibilities and growth opportunities, showing enthusiasm for practical application.) Portfolio Presentation Strategy:

• Focus on Process: Walk through your chosen project step-by-step, explaining your methodology and rationale.

• Highlight Your Role: Clearly articulate your specific contributions and responsibilities within team projects.

• Showcase Insights: Present the key findings and how they led to specific recommendations or design changes.

• Visual Aids: Use slides or diagrams to illustrate your process, data, and outcomes effectively. Keep it concise and engaging.

• Be Prepared for Questions: Anticipate questions about your choices, challenges, and alternative approaches.

📝 Enhancement Note: These interview questions are tailored to a UX Research internship, focusing on methodology, problem-solving, and cultural fit within a large corporate setting like Bosch.

📌 Application Steps

To apply for this operations-adjacent UX Research internship:

• Submit your application through the Bosch Group careers portal link provided.

• Tailor your CV: Highlight academic achievements, relevant coursework (HCI, Psychology, Anthropology), and any prior research experience. Use keywords from the job description like "User Research," "Qualitative Data," "User Interviews," and language proficiencies.

• Prepare your academic projects: If you have any project work that showcases UX research skills (e.g., user studies for coursework, design thinking projects), be ready to discuss them in detail.

• Research Bosch: Familiarize yourself with Bosch's automotive technologies, its "Power Solutions - Software und Steuerungen" division, and its commitment to innovation and user experience.

• Practice your interview answers: Rehearse responses to common interview questions, focusing on demonstrating your structured approach, analytical skills, and enthusiasm for UX research and the automotive industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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