Praktikant User Experience (m/w/d) UX Research

📍 Job Overview

Job Title: Praktikant User Experience (m/w/d) UX Research

Company: SKOPOS NOVA

Location: München, Bayern, Germany

Job Type: Internship / Working Student

Category: User Experience (UX) Research / Operations Support

Date Posted: 2026-08-10

Experience Level: Entry-Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Support the planning and execution of UX research projects across diverse industries, including telecommunications, automotive, finance, and e-commerce.

• Gain hands-on experience in all phases of UX research, from initial project planning and study design to data collection, analysis, and final presentation.

• Learn and apply various qualitative and quantitative research methodologies such as individual interviews, focus groups, expert reviews, tree testing, and card sorting.

• Contribute to improving the user experience of products and services, ensuring they are helpful, enjoyable, and easy to use.

• Work within an agile, creative, and innovative team environment with a strong start-up mentality.

📝 Enhancement Note: While the role is titled "Praktikant User Experience (m/w/d) UX Research," the core responsibilities and required skills suggest a strong operational component in supporting research projects. This role can be viewed as an entry-point into operations within a UX/product development context, focusing on the systematic execution of research processes.

📈 Primary Responsibilities

• Assist in the strategic planning and design of UX research studies, ensuring alignment with project objectives and client needs.

• Actively participate in the execution of data collection activities, including moderating interviews, administering surveys, and conducting usability tests.

• Organize and manage research data efficiently, ensuring accuracy and accessibility for analysis.

• Support the analysis of qualitative and quantitative research findings, identifying key user insights, pain points, and areas for improvement.

• Develop clear and compelling presentations and reports to communicate research outcomes and actionable recommendations to internal teams and clients.

• Collaborate with cross-functional teams, including designers, product managers, and developers, to integrate user feedback into product development cycles.

• Conduct literature reviews and competitive analyses to inform research design and identify best practices.

• Maintain detailed documentation of research processes, methodologies, and findings for knowledge management and future reference.

📝 Enhancement Note: The responsibilities listed are inferred based on the typical lifecycle of UX research projects and the mention of "all phases and tasks of the projects." This implies a hands-on, operational role in managing the execution of research activities.

🎓 Skills & Qualifications

Education: Currently pursuing a degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, Computer Science, Marketing, or a related field. A strong academic record demonstrating analytical and research capabilities is expected.

Experience: 0-2 years of experience, preferably through academic projects, previous internships, or volunteer work related to user research, usability testing, or market analysis.

Required Skills:

• Demonstrated interest in improving products and services through user-centered design principles.

• Strong analytical skills with the ability to interpret data and draw meaningful conclusions.

• Structured, meticulous, and detail-oriented approach to work, essential for accurate data handling and analysis.

• Proficiency in standard office software, including MS Office Suite (Word, Excel, PowerPoint).

• Good command of English, both written and spoken, for communication in international projects and with diverse teams.

• Excellent German language proficiency (written and spoken) for effective collaboration within the Munich team and with local clients.

• Openness, flexibility, and a proactive, engaged attitude towards learning and contributing.

• Ability to work effectively in an agile and innovative team environment, embracing a start-up mentality. Preferred Skills:

• Familiarity with design and prototyping tools such as Adobe Creative Suite and Axure.

• Exposure to qualitative research methods (e.g., interviews, focus groups) and quantitative methods (e.g., surveys, analytics).

• Understanding of UX research principles and best practices.

• Experience with project management tools or methodologies.

• Basic knowledge of statistical analysis or data visualization techniques.

📝 Enhancement Note: The required PC skills explicitly mention MS Office, Adobe Creative Suite, and Axure. While Adobe and Axure are listed under "very good PC skills," they are more specific to design and UX tools. Given the "Praktikant" level and emphasis on learning research methods, proficiency in MS Office is the most critical, with Adobe/Axure being strong advantages.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase academic projects or personal work demonstrating your understanding of UX research methodologies and their application.

• Include examples of research plans, participant recruitment strategies, and data collection instruments (e.g., interview scripts, survey questionnaires).

• Present case studies detailing your involvement in research analysis, including how you identified user needs and translated them into actionable insights.

• Demonstrate your ability to communicate research findings effectively through visually appealing and informative reports or presentations.

• Highlight any experience with design tools like Adobe Creative Suite or prototyping tools like Axure, showcasing your ability to work with design outputs. Process Documentation:

• Document your approach to planning research studies, including defining research questions, selecting appropriate methodologies, and outlining participant criteria.

• Detail your process for data collection, emphasizing ethical considerations, participant management, and data integrity.

• Explain your methodology for analyzing research data, whether qualitative (e.g., thematic analysis) or quantitative (e.g., descriptive statistics), and how you derive insights.

• Illustrate your process for creating and delivering research reports and presentations, focusing on clarity, impact, and actionable recommendations.

📝 Enhancement Note: As this is an internship role, the portfolio expectations will focus on academic projects, personal learning initiatives, and demonstrated understanding of processes rather than extensive professional project delivery. The emphasis will be on the candidate's ability to learn and apply research methodologies systematically.

💵 Compensation & Benefits

Salary Range: As this is an internship position, compensation typically aligns with German internship standards, often a monthly stipend. For an internship in Munich, a range of €800 - €1,200 per month is common, depending on whether it's a compulsory or voluntary internship and the duration.

Benefits:

• Personal Mentorship: Receive dedicated guidance and support from an experienced mentor throughout your internship.

• Individual Skill Development: Opportunities to enhance your strengths and develop new skills in UX research and usability testing.

• Start-up Culture: Experience a dynamic, open, and innovative work environment with a "Du" (informal address) culture.

• Mobile Office Options: Flexibility to work remotely or from a location of your choice when appropriate.

• Sustainability Initiatives: Participate in projects focused on climate neutrality and social engagement.

• Career Advancement: Gain valuable industry experience and insights that can pave the way for future career opportunities in UX and operations.

• Networking Opportunities: Connect with professionals across various industries and build a professional network.

Working Hours: The role implies a standard full-time work week, likely 40 hours, consistent with German employment practices for internships and working students. Flexibility may be available through the "MobileOffice" option.

📝 Enhancement Note: Salary is estimated based on typical German internship compensation standards for major cities like Munich, considering the role's entry-level nature and the company's description as part of a larger group that likely adheres to industry norms. The duration of the internship (3-6 months for compulsory, 3 months for voluntary) will also influence the stipend.

🎯 Team & Company Context

🏢 Company Culture

Industry: Consulting (User Experience, Market Research, Digital Product Development). SKOPOS NOVA operates within the broader UX and market research consulting sector, serving clients across diverse industries like telecommunications, automotive, finance, insurance, media, and e-commerce. This diverse client base necessitates adaptability and a broad understanding of user needs across different markets.

Company Size: The SKOPOS GROUP has over 130 employees across multiple locations (Hürth, Aachen, Munich). SKOPOS NOVA, as part of this group, likely operates with a focused team in Munich, maintaining a dynamic and agile environment akin to a start-up within a larger established organization.

Founded: SKOPOS GROUP was founded in 1995. This long-standing history provides stability and a wealth of experience, while the "NOVA" unit suggests a focus on innovation and newer approaches within UX.

Team Structure:

• The UX Research team in Munich is part of SKOPOS NOVA, which is a division of the SKOPOS GROUP. The team likely consists of experienced UX researchers, project managers, and potentially other interns or junior staff.

• Reporting structure will likely involve a direct mentor and potentially a project lead, with a clear hierarchy for project assignments and guidance.

• Cross-functional collaboration is a core aspect, involving close work with designers, product strategists, and client teams to ensure research findings are effectively translated into product improvements. Methodology:

• Data Analysis & Insights: SKOPOS NOVA emphasizes a data-driven approach to understanding user behavior and needs, utilizing both qualitative and quantitative methods to generate actionable insights.

• Workflow Planning & Optimization: The team follows structured project management methodologies to plan, execute, and deliver UX research projects efficiently, focusing on optimizing the user experience of client products and services.

• Automation & Efficiency: While not explicitly detailed for this intern role, the company's growth and client focus suggest an interest in efficient processes, which interns can contribute to by mastering research tools and data management.

Company Website: https://www.skopos-nova.de/ & https://www.skopos-group.de/

📝 Enhancement Note: The company description highlights a "Start-Up-Mentalität" within the NOVA team, suggesting a culture that values innovation, agility, and direct contribution, even for interns, despite being part of a larger group.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position specifically designed for individuals seeking foundational experience in UX research operations. It's an excellent stepping stone for those interested in a career path that bridges user experience, market research, and project management. The focus is on learning and executing operational tasks within research projects.

Reporting Structure: Interns will report to a designated mentor within the SKOPOS NOVA team. This mentor will provide guidance, feedback, and oversee the intern's development and project contributions. The team structure emphasizes collaborative learning, with opportunities to interact with more experienced researchers and project leads.

Operations Impact: While not directly managing revenue or sales processes, the UX Research Intern plays a critical role in the product development lifecycle. By identifying user needs and pain points, their work directly influences product design and strategy, ultimately impacting user satisfaction, adoption rates, and potentially market success. This role provides operational support that is foundational to creating successful user-centric products.

Growth Opportunities:

• Specialization in UX Research: Deepen expertise in qualitative and quantitative research methods, participant recruitment, and data analysis.

• Cross-Functional Skill Development: Gain exposure to UI/UX design principles, product strategy, and client management through collaboration.

• Industry Exposure: Work with clients from diverse sectors, broadening understanding of different market dynamics and user bases.

• Potential for Future Roles: Strong performance and demonstrated aptitude may lead to opportunities for further internships, working student positions, or even entry-level roles within SKOPOS GROUP upon graduation.

• Mentorship and Networking: Benefit from personalized guidance from an experienced professional and build a network within the UX and consulting industry.

📝 Enhancement Note: The "Mitarbeit und Förderung im Team NOVA" section explicitly mentions "individuelle Förderung Deiner Stärken und eine/n persönliche/n Mentor:in," indicating a structured approach to intern development and growth.

🌐 Work Environment

Office Type: The office is described as having "optimale ÖPNV-Anbindung" and being located near the "Schwanthalerhöhe" U-Bahn station in Munich. This suggests a modern, accessible office space designed for collaboration and efficient operations.

Office Location(s): The primary location for this internship is SKOPOS's Munich office, strategically situated with excellent public transport links for easy commuting.

Workspace Context:

• Collaborative Environment: The culture is described as "innovative, dynamische Arbeitsatmosphäre" with an "offene Du-Unternehmenskultur und eine Start-Up-Atmosphäre," fostering open communication and teamwork.

• Operations Tools & Technology: Interns will likely have access to necessary software for UX research, data analysis, and communication, including MS Office, potentially Adobe Creative Suite, and Axure, along with standard office equipment.

• Team Interaction: The emphasis on a start-up mentality and mentorship means interns will be actively involved with the team, encouraged to participate in discussions and learning sessions.

Work Schedule: A standard full-time work schedule (likely 40 hours/week) is expected, with potential for flexibility ("MobileOffice") to accommodate specific needs or project requirements, allowing for efficient management of research tasks and data analysis.

📝 Enhancement Note: The mention of "Parallelstraße zur U-Bahn Schwanthalerhöhe" provides a specific geographical detail that implies a well-connected, urban office environment conducive to a dynamic work atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, focusing on your CV, cover letter, and any provided portfolio materials to assess your interest and foundational qualifications.

• First Interview (Video/Phone): Typically with a member of the HR or recruiting team, or a direct team member, to discuss your motivation, background, and understanding of UX research. Expect questions about your interest in SKOPOS NOVA and the internship.

• Second Interview (In-Person/Video): This stage likely involves meeting with your potential mentor or a senior team member. You may be asked to present a relevant academic project or discuss how you would approach a hypothetical research scenario. This is where your portfolio will be crucial.

• Case Study/Task (Optional): You might be given a small task or case study to assess your analytical and problem-solving skills related to UX research.

• Final Interview/Offer: A final discussion to confirm fit and extend an offer, potentially with details on start date, duration, and specific project involvement.

Portfolio Review Tips:

• Curate Select Projects: Choose 2-3 strong academic or personal projects that best demonstrate your understanding of UX research principles and methodologies.

• Structure Your Case Studies: For each project, clearly outline the problem statement, your role, the research methods used, the challenges faced, your analysis process, key findings, and the impact or recommendations.

• Highlight Operational Aspects: Emphasize your process for planning, data collection, organization, and analysis. Show how you managed tasks systematically.

• Visual Appeal: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use clear language and professional design.

• Demonstrate Tool Proficiency: If you used specific tools like Axure or Adobe Creative Suite, showcase examples of your work with them.

• Tailor to SKOPOS NOVA: If possible, align your project examples with the industries SKOPOS NOVA serves (e.g., telecom, automotive, finance) and highlight your interest in their work.

Challenge Preparation:

• Research SKOPOS NOVA: Understand their services, client base, and company culture. Be prepared to discuss why you are interested in working with them specifically.

• Review UX Research Fundamentals: Refresh your knowledge of common qualitative (interviews, usability tests) and quantitative (surveys, card sorting, tree testing) methods.

• Practice Presentation Skills: Be ready to articulate your thought process clearly and concisely, especially when discussing your portfolio or hypothetical scenarios.

• Prepare Questions: Have thoughtful questions ready for the interviewer about the team, projects, mentorship, and company culture.

📝 Enhancement Note: The interview process is inferred based on standard practices for internship roles in Germany, particularly in consulting and tech-adjacent fields, with a focus on assessing practical skills and cultural fit.

🛠 Tools & Technology Stack

Primary Tools:

• MS Office Suite: Essential for daily tasks, including Word for documentation, Excel for data organization and basic analysis, and PowerPoint for presentations.

• Adobe Creative Suite: Potentially used for creating visual assets for presentations or reports, and for analyzing design mockups.

• Axure: A prototyping tool that may be used to understand user flows and interface designs, and to prepare for usability testing.

Analytics & Reporting:

• Survey Platforms: Tools like SurveyMonkey, Google Forms, or similar for creating and distributing questionnaires.

• Data Analysis Tools: While advanced tools might be used by senior staff, interns will likely use Excel for basic data manipulation and analysis, and potentially specialized UX research software for qualitative data coding or quantitative analysis.

• Presentation Software: PowerPoint is key for compiling and presenting research findings to clients and internal teams.

CRM & Automation:

• While not a primary focus for this UX research role, exposure to how CRM data might inform research questions or how research findings feed into customer journey mapping could be beneficial. The company may use project management or collaboration tools for internal workflow management.

📝 Enhancement Note: The prompt explicitly mentions "sehr gute PC-Kenntnisse (z.B. MS Office, Adobe Creative Suite, Axure)". These are the core tools expected. Other analytics or automation tools are inferred as potential components of a UX research workflow.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value driving all research and design efforts, ensuring that user needs and experiences are at the forefront of product development.

• Data-Driven Decision Making: Emphasizing the use of research insights to inform strategic choices and product iterations.

• Innovation & Creativity: Encouraging new ideas and approaches to problem-solving in research methodologies and client solutions.

• Collaboration & Teamwork: Fostering an environment where team members support each other, share knowledge, and work together towards common goals.

• Agility & Adaptability: Embracing a dynamic work environment that requires flexibility and the ability to respond to changing project needs and client demands, aligning with the start-up mentality.

Collaboration Style:

• Cross-Functional Integration: Close collaboration with designers, product managers, and developers to ensure research findings are understood and actionable across different disciplines.

• Open Communication: An "open Du-Kultur" promotes direct and transparent communication, encouraging feedback and knowledge sharing.

• Mentorship-Driven Learning: A strong emphasis on learning from experienced professionals, with dedicated mentors guiding interns and fostering a supportive learning environment.

📝 Enhancement Note: The "Start-Up-Mentalität" and "offene Du-Unternehmenskultur" are key indicators of the team's collaborative and innovative values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Academic and Internship Demands: Effectively managing time to meet both academic requirements and internship responsibilities.

• Navigating Diverse Client Needs: Adapting research approaches to suit the unique requirements and industries of various clients.

• Translating Data into Actionable Insights: Moving beyond raw data to identify meaningful patterns and provide clear, implementable recommendations.

• Rapid Learning Curve: Quickly acquiring knowledge of different research methodologies, tools, and industry contexts.

• Working in a Hybrid Environment: Maximizing collaboration and productivity while working remotely and in the office.

Learning & Development Opportunities:

• Deep Dive into UX Research: Gain practical, hands-on experience in a wide array of UX research techniques.

• Industry Exposure: Work on projects for leading companies across multiple sectors, understanding their user challenges.

• Mentorship Program: Benefit from personalized guidance and career advice from an experienced UX professional.

• Skill Development Workshops: Potential for internal training or workshops focused on UX, research methods, and professional skills.

• Networking: Build connections with professionals within SKOPOS GROUP and client organizations.

📝 Enhancement Note: The challenges are inferred from the nature of an internship role, especially one involving client-facing projects and requiring rapid skill acquisition in a hybrid setting.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to analyze complex data to solve a problem. What was your process, and what was the outcome?" (Focus on structured thinking, analytical skills, and data interpretation).

• "How would you approach planning a user research study for a new mobile banking app feature?" (Assess understanding of research design, methodology selection, and participant recruitment).

• "Imagine you've found conflicting user feedback on a product. How would you reconcile these differences and present a clear recommendation?" (Test problem-solving, critical thinking, and communication of nuanced findings). Company & Culture Questions:

• "What interests you about SKOPOS NOVA and our work in UX Research?" (Demonstrate research into the company and genuine interest in their specific projects/industries).

• "How do you align with a start-up mentality and an open, collaborative culture?" (Highlight your flexibility, proactivity, and teamwork skills).

• "How do you see UX research impacting business success?" (Showcase understanding of the strategic value of user experience and research operations). Portfolio Presentation Strategy:

• Tell a Story: For each project, guide the interviewer through your process from understanding the problem to delivering insights.

• Quantify Impact (where possible): Even for academic projects, highlight any measurable outcomes or potential impact of your findings.

• Showcase Process, Not Just Polish: Emphasize your methodology, how you handled challenges, and your learning journey.

• Be Ready for Deep Dives: Expect questions about specific methodological choices, data analysis techniques, and your reasoning behind them.

• Engage and Interact: Make it a conversation, not just a monologue. Be prepared to answer questions and discuss your work interactively.

📝 Enhancement Note: Interview questions are designed to probe for the core competencies mentioned in the job description (analytical skills, research methodology, communication, cultural fit) and to assess the candidate's preparedness for a client-facing consulting environment.

📌 Application Steps

To apply for this operations support position:

• Submit your application through the provided link on the SKOPOS NOVA careers page.

• Tailor Your CV and Cover Letter: Highlight your relevant academic projects, analytical skills, and enthusiasm for UX research. Explicitly mention your interest in SKOPOS NOVA's industries and start-up culture.

• Prepare Your Portfolio: Curate 2-3 strong projects showcasing your research planning, data collection, analysis, and reporting capabilities. Ensure it's well-organized and visually presentable.

• Practice Your Pitch: Be ready to articulate your motivation, experience, and how your skills align with the role during interviews. Practice presenting your portfolio projects clearly and concisely.

• Research SKOPOS: Familiarize yourself with SKOPOS NOVA's website, client examples, and the SKOPOS GROUP's broader offerings to demonstrate informed interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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