Picture/Art Framer

📍 Job Overview

Job Title: Picture/Art Framer

Company: Michaels Stores

Location: Lenexa, Kansas, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-03

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through personalized custom framing solutions.

• Ensure operational excellence in store presentation, including merchandising and inventory management.

• Maintain high standards of quality and efficiency in custom framing production.

• Foster a positive and welcoming environment for all customers through exceptional service.

• Adhere to company policies, safety protocols, and operational procedures to ensure compliance and efficiency.

📝 Enhancement Note: This role is positioned within a retail operations context, focusing on both direct customer interaction for custom framing sales and the execution of in-store operational duties. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer relationship management within the framing department.

📈 Primary Responsibilities

• Develop and nurture customer relationships by understanding their needs and recommending tailored custom framing solutions, aiming to drive sales and achieve production targets.

• Execute custom framing orders with meticulous attention to detail, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain and optimize the presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Sales In, Stock Out) and directed replenishment processes.

• Provide friendly and proactive customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Uphold and execute established Standard Operating Procedures (SOPs) and company programs to ensure consistent operational standards and legal compliance.

• Actively participate in shrink reduction and safety programs, contributing to a secure and accident-free workplace.

• Demonstrate acceptance and respect in interactions with colleagues and customers, maintaining a positive and resilient demeanor, and embodying the organization's vision and values.

• Support the efficient execution of truck un-load and stocking processes to meet company standards and budgetary requirements.

• Operate the cash register accurately, performing cash handling procedures according to established standards.

• Proactively acknowledge customers, assist in product location, and provide effective solutions to their needs.

• Contribute to and support Omni channel processes, ensuring a seamless customer experience across all service platforms.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales-driven custom framing and general retail operations. The emphasis on "Elevated ABC Deliver" points towards a sales methodology that prioritizes customer relationship building and consultative selling. Omni channel support indicates a need for adaptability across various customer interaction points.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for this role, though not explicitly stated.

Experience: 0-2 years of experience in a customer-facing role, preferably within retail or a service-oriented environment.

Required Skills:

• Proficiency in basic computer operations for order entry and system navigation.

• Competence in basic measuring skills for accurate framing dimensions.

• Ability to safely and effectively operate framing equipment.

• Skill in operating a glass cutter for custom glass sizing.

• Demonstrated ability to adhere to Standard Operating Procedures (SOPs).

• Experience with cash handling and operating a cash register.

• Strong customer service orientation and interpersonal skills.

Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales goals.

• Experience in selling products and/or services, particularly in a consultative manner.

• Familiarity with merchandising principles and visual presentation standards.

• Basic understanding of inventory management and stock replenishment.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The "0-2 years" experience level suggests an entry-level to junior role, emphasizing foundational skills. The preferred skills indicate a desire for candidates who can quickly contribute to sales and operational efficiency, particularly in a consultative selling environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to prepare examples of how they have successfully:
  • Resolved customer issues or exceeded customer expectations in a retail or service setting.
  • Contributed to team goals or improved operational efficiency in a previous role.
  • Demonstrated attention to detail and quality in their work.

Process Documentation:

• Understanding and adherence to established Standard Operating Procedures (SOPs) for all framing and retail operations.

• Ability to follow defined workflows for order placement, production, and customer service.

• Capacity to learn and apply company-specific processes for inventory management, merchandising, and cash handling.

📝 Enhancement Note: For an entry-level retail role, the emphasis is less on a formal portfolio of past projects and more on the candidate's ability to articulate their approach to customer service, sales, and operational tasks. Demonstrating an understanding of process adherence is key.

💵 Compensation & Benefits

Salary Range: Based on typical part-time retail associate roles in Lenexa, Kansas, with a focus on specialized skills like custom framing, the estimated hourly wage range is between $13.00 - $17.00 USD per hour. This range can vary based on experience and specific store performance metrics.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may depend on hours worked and employment status.

• Paid time off - Accrual typically based on hours worked.

• Tuition assistance - Details and eligibility criteria will be provided by the company.

• Generous employee discounts on Michaels products.

• Potential for other benefits as outlined by The Michaels Companies Inc.

Working Hours: This is a PART_TIME position. Working hours will vary and may include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. The role may require up to 40 hours per week, depending on business needs and scheduling.

📝 Enhancement Note: Salary estimation is based on national averages for similar part-time retail positions with specialized functions, adjusted for the Lenexa, Kansas cost of living and the retail industry's typical compensation structure. Benefits are listed as provided in the job description, with a note on potential eligibility for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores operates as a leading destination for creative supplies and custom framing in North America.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and a significant workforce.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• The Picture/Art Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• They will work closely with other sales associates, particularly those in departments related to art supplies and home décor.

Methodology:

• Customer-Centric Sales: Emphasis on building relationships and providing consultative solutions ("Elevated ABC Deliver").

• Operational Efficiency: Adherence to SOPs, focus on merchandising, inventory management, and stocking processes.

• Quality Production: Commitment to delivering high-quality custom framing orders on time.

• Team Collaboration: Working effectively with colleagues to support overall store operations and customer needs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as focused on creativity, customer service, and operational execution within a large retail framework. The size and history of Michaels suggest a robust training and operational system.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Retail Associate. This role is foundational, providing hands-on experience in both customer-facing sales and operational tasks within a specialized retail department.

Reporting Structure: Typically reports to a Store Manager or Department Manager responsible for the framing and custom framing services.

Operations Impact: The Picture/Art Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Their work in quality production and timely order fulfillment is crucial for maintaining the company's reputation for custom framing services.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design consultation, and sales, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Management Track: Progress into roles such as Assistant Store Manager or Store Manager by demonstrating strong operational, sales, and leadership skills.

• Cross-Departmental Experience: Gain experience in other retail departments, broadening understanding of store operations and customer engagement strategies.

• Training and Development: Access to company-provided training for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: Growth opportunities are clearly defined within both specialized framing roles and broader retail management paths, offering diverse career trajectories within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated custom framing shop within the store.

Office Location(s): Lenexa, Kansas - 9650 Quivira Rd. The store environment is climate-controlled, with some stock rooms potentially not being climate-controlled.

Workspace Context:

• Customer Interaction: Frequent direct engagement with customers in a public, retail environment.

• Production Area: The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Team Collaboration: Opportunities to interact with and support fellow team members across various store functions.

• Physical Demands: Involves standing for extended periods, regular bending, lifting, reaching, and stretching, including handling heavy boxes and frames, and using ladders for high shelves.

Work Schedule: Flexible scheduling common in retail, including nights, weekends, and early mornings. The role is part-time, with hours potentially up to 40 per week depending on business needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability to different tasks and physical demands. Safety in the framing shop and efficient customer service on the sales floor are key aspects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: This will likely involve a discussion with the hiring manager (Store Manager or Assistant Manager) to assess:

  • Customer service skills and sales aptitude.
  • Understanding of the Picture/Art Framer role and responsibilities.
  • Ability to operate framing equipment and handle basic tasks.
  • Cultural fit with Michaels' values and team environment.
  • Situational questions regarding customer interactions and problem-solving.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation.

• Final Offer: Based on interview performance and assessment.

Portfolio Review Tips:

• While not a formal requirement for this role, be prepared to discuss past experiences that demonstrate:
  • Your customer service approach and how you build rapport.
  • Examples of problem-solving in a retail or service context.
  • Your attention to detail and commitment to quality.
  • Any experience with sales or upselling.

Challenge Preparation:

• Customer Interaction Scenarios: Practice responding to common customer questions about framing options, pricing, and turnaround times.

• Problem-Solving: Be ready to discuss how you would handle a situation where a customer is unhappy with a framing choice or a production delay.

• Sales Approach: Articulate how you would actively engage customers to discuss custom framing services and identify their needs.

📝 Enhancement Note: The interview process is likely to be hands-on and practical, focusing on a candidate's ability to perform the core duties and interact effectively with customers. Preparation should center on demonstrating customer service skills, sales aptitude, and a willingness to learn operational procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard framing tools including mat cutters, saws, staple guns, and specialized joining equipment.

• Glass Cutting Tools: Equipment for precise cutting of glass or acrylic for frames.

• Heat Press: Potentially used for certain mounting or finishing processes.

• Cash Register/POS System: For processing transactions and customer payments.

• Basic Computer Skills: For order entry, inventory lookups, and potentially basic system navigation.

Analytics & Reporting:

CRM & Automation:

• The company likely uses an internal CRM or point-of-sale system for managing customer orders, tracking sales, and managing inventory. Familiarity with any POS system is advantageous.

📝 Enhancement Note: The technology stack is heavily focused on specialized framing equipment and standard retail POS systems. Proficiency in basic computer operations and a willingness to learn specific equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging a passion for arts, crafts, and creative expression.

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Quality & Craftsmanship: Commitment to delivering high-standard custom framing and products.

• Teamwork & Collaboration: Working together to support store operations and achieve collective goals.

• Integrity & Respect: Upholding ethical standards and treating everyone with dignity.

Collaboration Style:

• Customer-Centric: All team members are expected to contribute to a positive customer experience, whether directly serving them or supporting operational tasks.

• Process-Oriented: Adherence to company procedures and SOPs to ensure consistency and efficiency.

• Supportive: Team members are encouraged to assist each other to meet store objectives and provide comprehensive customer service.

📝 Enhancement Note: The culture emphasizes creativity, customer service, and operational execution. Team collaboration is essential for maintaining store standards and achieving sales targets.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for custom framing sales while also completing production orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and design preferences in custom framing, which can range from simple to highly complex.

• Physical Demands: The physically demanding nature of the role, including standing for long periods and lifting heavy items.

• Learning Curve: Mastering the operation of framing equipment, glass cutting, and company-specific sales and operational procedures.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and handling customer inquiries effectively.

• Retail Operations: Exposure to merchandising, inventory management, point-of-sale systems, and store operational procedures.

• Product Knowledge: Deep understanding of various art materials, framing styles, and preservation techniques.

📝 Enhancement Note: The challenges are typical for a specialized retail role that combines direct sales with skilled production. Growth opportunities focus on developing expertise in framing and advancing within the retail structure.

💡 Interview Preparation

Strategy Questions:

• "Can you describe a time you helped a customer find the perfect solution for their needs?" (Focus on consultative selling and problem-solving)

• "How would you approach a customer who is unsure about framing options for their artwork?" (Demonstrate sales technique and product knowledge approach)

• "Describe your experience with handling cash or operating a point-of-sale system." (Assess foundational retail skills)

Company & Culture Questions:

• "Why are you interested in working for Michaels?" (Research company values, mission, and product offerings)

• "How do you handle working in a fast-paced retail environment with varied tasks?" (Show adaptability and time management)

Portfolio Presentation Strategy:

• While a formal portfolio isn't required, be ready to discuss:
  • Past Achievements: Quantify successes where possible (e.g., "increased sales in my previous role by X%," "handled Y customer inquiries per day").
  • Problem-Solving Scenarios: Use the STAR method (Situation, Task, Action, Result) to describe how you handled challenges.
  • Customer Service Philosophy: Clearly articulate your approach to ensuring customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service skills, sales aptitude, an understanding of the role's responsibilities, and a willingness to learn. Highlighting any relevant experience with tools or customer interactions will be beneficial.

📌 Application Steps

To apply for this Picture/Art Framer position:

• Visit the provided URL to submit your application through the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, attention to detail, and any familiarity with tools or craft-related activities. Use keywords from the job description.

• Prepare for Interview Scenarios: Practice answering behavioral and situational questions related to customer service, sales, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' brand, its custom framing services, and its company values to demonstrate genuine interest.

• Consider Your Experience: Be ready to discuss any relevant hands-on skills, even if from personal hobbies, that demonstrate dexterity, precision, or an understanding of materials.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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