Patient Care Technician - UI Health Care Patient Monitoring

📍 Job Overview

Job Title: Patient Care Technician - UI Health Care Patient Monitoring

Company: University of Iowa

Location: Iowa City, IA; Coralville, IA

Job Type: Full-time

Category: Healthcare Operations / Patient Support

Date Posted: August 17, 2026

Experience Level: Entry-level to Mid-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is critical for the Virtual Patient Monitoring program, focusing on patient engagement and communication.

• You will be responsible for explaining the program, onboarding patients, and facilitating communication between patients and the clinical care team.

• Key duties include tracking patient-generated health data, documenting interactions, and escalating concerns according to established protocols.

• This position requires strong interpersonal skills, proficiency with EMR systems (EPIC), and adherence to strict confidentiality standards (HIPAA).

📝 Enhancement Note: While the title is "Patient Care Technician," the responsibilities align more with a Patient Support Specialist or Remote Patient Monitoring Coordinator within a healthcare operations context. The role emphasizes communication, data management, and patient advocacy in a virtual care setting.

📈 Primary Responsibilities

• Onboard new patients into the Virtual Patient Monitoring (VPM) program, clearly explaining program details, expectations, and device usage.

• Maintain regular communication with patients via MyChart and phone, providing updates, instructions, and encouragement from the clinical care team.

• Track and document patient-generated health data, ensuring accuracy and timely entry into EPIC and relevant third-party software platforms.

• Escalate abnormal patient data or patient concerns to clinical pharmacists and supervising physicians according to established clinical protocols.

• Review and disseminate educational materials to patients regarding monitoring devices and program participation.

• Ensure accurate and timely written documentation of all patient interactions, including vital signs, reported symptoms, and communication logs.

• Collaborate effectively with clinical pharmacists, supervising physicians, and other members of the multidisciplinary care team to support optimal patient outcomes.

• Utilize and maintain proficiency in EPIC Electronic Medical Record (EMR) system and other designated third-party software platforms.

• Manage workload efficiently in a fast-paced environment, prioritizing tasks to ensure all patient needs are addressed promptly.

• Adhere strictly to all patient confidentiality guidelines, including HIPAA regulations and institutional policies.

• Foster a positive patient experience by demonstrating compassion, professionalism, and a commitment to patient satisfaction.

• Assist with patient follow-ups and scheduling of necessary appointments or consultations.

• Perform other duties as assigned by supervisors to ensure the smooth operation and success of the patient monitoring program.

📝 Enhancement Note: The responsibilities highlight a blend of direct patient interaction, administrative data management, and critical communication flow within a clinical support structure, emphasizing the operational aspects of remote patient monitoring.

🎓 Skills & Qualifications

Education:

• High school diploma or GED required.

• Completion of a CNA (Certified Nursing Assistant) or HSP (Health Services Provider) certification is highly desirable. Experience:

• 0-2 years of experience in a patient care or healthcare support role.

• Experience with remote patient monitoring (RPM) or telehealth programs is a plus.

• Previous experience in a customer service or patient engagement role is beneficial. Required Skills:

• Ability to read, write, and follow complex instructions accurately.

• Proficient typing skills and demonstrated ability to enter data accurately and efficiently.

• Familiarity with common office-based software, including Microsoft Office Suite (Word, Excel, Outlook).

• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.

• Excellent interpersonal skills, with a compassionate and professional demeanor when interacting with patients and colleagues.

• Ability to manage a workload efficiently in a dynamic, fast-paced environment.

• Understanding of and strict adherence to patient confidentiality (HIPAA) and institutional guidelines.

• Demonstrated ability to work collaboratively within a multidisciplinary team. Preferred Skills:

• Familiarity with medical terminology.

• Experience using the EPIC EMR system.

• Experience with MyChart or similar patient portal communication tools.

• Previous phone communication experience, particularly in a healthcare setting.

• Knowledge of remote patient monitoring devices and their use.

• Certification as a CNA or HSP.

• Experience with data tracking and documentation in healthcare software.

📝 Enhancement Note: The "Minimum Eligibility Requirements" are very basic. The "Highly Desirable Qualifications" and "Desirable Qualifications" provide a clearer picture of the ideal candidate profile, emphasizing practical skills and specific healthcare system knowledge. The "Special Qualification" regarding a driver's license is unusual for an on-site role unless it involves occasional travel between facilities, which is not explicitly stated but is implied by the mention of supporting other clinical locations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of successful patient onboarding processes, demonstrating clear communication and setup procedures.

• Examples of patient interaction documentation, showcasing adherence to protocols and accurate record-keeping.

• Case studies or descriptions of how you have handled patient data monitoring and escalated issues effectively.

• Documentation of your experience with EMR systems (EPIC preferred) and patient communication platforms (e.g., MyChart).

• Examples of workflow management and prioritization in a healthcare setting. Process Documentation:

• Ability to document patient interactions and data entry processes clearly and concisely.

• Understanding of escalation protocols for patient data and concerns.

• Familiarity with maintaining patient confidentiality and adhering to HIPAA guidelines in documentation.

• Proficiency in utilizing system workflows within EPIC and specialized RPM software for patient management and data oversight.

📝 Enhancement Note: Given this is an entry to mid-level role, a formal "portfolio" might not be strictly required, but candidates should be prepared to discuss past experiences and processes in detail during interviews, especially those related to patient communication, data handling, and EMR usage. Highlighting any personal projects or volunteer work that demonstrates these skills would be beneficial.

💵 Compensation & Benefits

Salary Range:

• The provided salary range is $38,043.36 - $51,911.20 annually, with an hourly rate of $18.22 - $24.90.

• This range is based on years of experience, with more experienced candidates potentially starting at the higher end. Benefits:

• Comprehensive benefits package through the University of Iowa.

• Paid vacation time.

• Paid sick leave.

• Health insurance options.

• Dental insurance options.

• Life insurance options.

• Disability insurance options.

• Generous employer contributions into retirement plans.

• Access to detailed benefit information at: https://hr.uiowa.edu/benefits Working Hours:

• Full-time position, 40 hours per week.

• Schedule: 5 x 8-hour shifts, Monday to Friday, from 8:00 AM to 5:00 PM.

📝 Enhancement Note: The salary range is competitive for an entry-level to mid-level patient support role in the Iowa City/Coralville area. The University of Iowa's benefits package is a significant draw, offering robust support for employees. The schedule is standard business hours, indicating limited need for evening or weekend work in this specific role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Academic Medical Center

Company Size: The University of Iowa Health Care is a large institution, employing over 12,000 individuals. This implies a stable, well-resourced organization with established processes.

Founded: Over 100 years of history, indicating a long-standing commitment to healthcare and education in the region.

Team Structure:

• The role is part of the Virtual Patient Monitoring program, which operates within UI Health Care.

• You will work closely with clinical pharmacists and supervising physicians, indicating a collaborative, physician-led support structure.

• The broader team likely includes other Patient Care Technicians, nurses, and administrative support staff.

• Collaboration is a key value, suggesting an environment where teamwork is encouraged and necessary for effective patient care. Methodology:

• Emphasis on data-driven patient care, with the role involving monitoring and escalating patient-generated health data.

• Structured communication protocols are essential for relaying information between patients and the clinical team.

• Adherence to clinical protocols and HIPAA compliance are paramount.

• The program likely leverages technology (EPIC, third-party software) to manage patient data and communication.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26004664&lang=en (for job posting), https://hr.uiowa.edu/benefits (for benefits)

📝 Enhancement Note: The company context positions this role within a large, reputable academic medical center known for comprehensive care. The emphasis on collaboration, excellence, and patient-centered values (WE CARE) suggests a professional and supportive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry to mid-level within healthcare operations, focusing on patient support and data management in a virtual care setting. It serves as a foundational role for understanding patient monitoring systems and clinical workflows.

Reporting Structure: You will report to a supervisor within the Virtual Patient Monitoring program. Direct collaboration will be with clinical pharmacists and supervising physicians, who will guide the escalation and clinical aspects of patient care.

Operations Impact: The PCT directly impacts patient engagement, adherence to care plans, and the efficiency of the Virtual Patient Monitoring program. By ensuring patients are informed and data is accurately collected and escalated, this role contributes to improved patient outcomes and the effective utilization of remote care technologies.

Growth Opportunities:

• Skill Development: Opportunities to deepen expertise in EMR systems (EPIC), patient communication tools (MyChart), remote patient monitoring technologies, and medical terminology.

• Specialization: Potential to specialize further within remote patient monitoring, telehealth coordination, or patient support roles.

• Advancement: Potential to move into roles with greater responsibility, such as a Lead Patient Care Technician, Patient Navigator, or Clinical Support Specialist, depending on performance and further education/certification.

• Cross-Functional Exposure: Gain exposure to various clinical departments and healthcare professionals within the UI Health Care system.

📝 Enhancement Note: While the role itself is focused, the environment of a large academic medical center offers potential for internal growth. Emphasizing the acquisition of specific technical and communication skills relevant to modern healthcare operations will be key for career progression.

🌐 Work Environment

Office Type: This is an on-site role, likely based in an office setting within the HSSB (Health Sciences, Research and Education Building) in Coralville, Iowa. It is not a remote position.

Office Location(s): The primary location is HSSB Coralville, IA. The job description also mentions potential support for other clinical locations, suggesting some flexibility or need for familiarity with multiple sites within the UI Health Care network.

Workspace Context:

• The work environment will likely be an office setting with standard office equipment.

• You will be working with computers, phones, and potentially monitoring software interfaces.

• Collaboration with team members and clinical staff will be a regular part of the workday.

• The environment is expected to be professional and patient-focused, aligning with the WE CARE values.

Work Schedule: Standard Monday-Friday, 8:00 AM to 5:00 PM schedule, providing a predictable work-life balance.

📝 Enhancement Note: The on-site requirement is crucial. While the role is in "Patient Monitoring," it's technologically driven and based in an office, not a direct patient bedside role or a remote work-from-home position.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes will be reviewed to ensure candidates meet the listed qualifications, with a strong emphasis on how candidates address required and desired skills.

• Phone Screen: A potential initial screening call to assess basic qualifications, communication skills, and interest in the role.

• In-Person/Virtual Interview: Likely involves a panel interview with members of the Virtual Patient Monitoring team, supervisors, and potentially a clinical pharmacist or physician. Expect questions about your experience with patient communication, data handling, EMR systems (EPIC), problem-solving, and teamwork.

• Skills Assessment: You may be asked to demonstrate typing proficiency or basic computer skills, or verbally walk through how you would handle a specific patient scenario.

• Final Interview/Offer: Depending on the structure, there may be a final interview or an offer extended after the initial interview round.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights experiences related to patient communication, data entry/management, EMR usage (especially EPIC), and any relevant certifications (CNA, HSP). Quantify achievements where possible (e.g., "Managed communication for X patients," "Improved data entry accuracy by Y%").

• Scenario-Based Answers: Be prepared to discuss how you would handle typical situations, such as a patient struggling with a monitoring device, an abnormal data reading, or a patient expressing frustration.

• Demonstrate Process Understanding: While a formal portfolio isn't explicitly requested, be ready to describe your approach to tasks like patient onboarding, data escalation, and documentation.

• Highlight Soft Skills: Emphasize your compassion, professionalism, ability to follow instructions, and teamwork skills.

Challenge Preparation:

• Scenario Questions: Prepare for questions like: "How would you explain the remote monitoring process to a patient who is not tech-savvy?" or "What steps would you take if you saw a patient's blood pressure reading consistently above the normal range?"

• Technical Proficiency: Be ready to discuss your experience with EPIC and other relevant software. If you don't have direct EPIC experience, highlight transferable skills with other EMRs or complex software systems.

• Cultural Fit: Understand the University of Iowa's WE CARE values and be prepared to articulate how your work style aligns with them.

📝 Enhancement Note: The emphasis on uploading a resume that clearly addresses qualifications suggests that the application review will be detailed. Candidates should tailor their resume and be prepared to speak knowledgeably about patient care processes, data management, and EMR systems.

🛠 Tools & Technology Stack

Primary Tools:

• EPIC EMR: This is the core Electronic Medical Record system used by the University of Iowa Health Care. Proficiency or familiarity is highly desirable.

• Third-Party Software Platforms: Specific software for virtual patient monitoring and data aggregation will be used. Candidates should be adaptable to learning new systems.

• MyChart: The patient portal used for communication. Experience with patient communication via portals is a plus.

Analytics & Reporting:

• While not a primary analytics role, the PCT will monitor patient data trends and report abnormalities. Familiarity with data dashboards and reporting mechanisms within healthcare software is beneficial. CRM & Automation:

• While not a traditional CRM role, MyChart functions as a patient relationship management tool. Understanding how to use these tools to support patient engagement and program adherence is key. Automation may be present in data flagging or alert systems.

📝 Enhancement Note: Proficiency with EPIC is a significant advantage. Candidates without direct EPIC experience should emphasize their ability to quickly learn complex software systems and their experience with other EMRs or healthcare IT platforms.

👥 Team Culture & Values

Operations Values:

• Welcoming: Fostering an environment where patients and colleagues feel heard, respected, and able to thrive.

• Excellence: Striving for the best in patient care delivery, data accuracy, and program support.

• Collaboration: Working effectively with clinical pharmacists, physicians, and other team members to achieve patient goals.

• Accountability: Taking responsibility for patient interactions, data accuracy, and adherence to protocols.

• Respect: Treating all patients and colleagues with dignity and valuing their contributions.

• Empowerment: Supporting patients in their care journey and contributing to the growth of the virtual monitoring program.

Collaboration Style:

• Highly collaborative, requiring seamless communication and coordination with clinical staff.

• Emphasis on clear, concise information sharing to ensure patient safety and effective care delivery.

• Team members are expected to support each other and contribute to a positive work environment.

📝 Enhancement Note: The "WE CARE" values are central to the University of Iowa's culture. Candidates should demonstrate how their personal values and work ethic align with these principles, particularly in areas of patient care, teamwork, and accountability.

⚡ Challenges & Growth Opportunities

Challenges:

• Patient Engagement: Ensuring consistent patient participation and adherence to monitoring protocols, especially for less tech-savvy or motivated individuals.

• Data Management: Accurately tracking, documenting, and escalating a high volume of patient data in a timely manner.

• Communication Nuances: Effectively communicating complex medical information and instructions to patients with varying health literacy levels.

• Escalation Protocols: Accurately identifying and escalating critical patient data according to strict clinical guidelines without overstepping professional boundaries.

• Technology Adaptation: Quickly learning and proficiently using multiple software platforms (EPIC, RPM software, MyChart).

Learning & Development Opportunities:

• Clinical Workflow Immersion: Gaining hands-on experience with the operational aspects of remote patient monitoring and clinical decision support.

• Technical Proficiency: Developing advanced skills in EMR systems and specialized healthcare software.

• Patient Communication Skills: Enhancing abilities in patient education, motivational interviewing, and empathetic communication.

• Healthcare Operations Knowledge: Understanding the broader landscape of healthcare delivery, particularly in virtual and telehealth settings.

• Certification Support: Potential to pursue certifications like CNA or HSP if not already held, enhancing career prospects.

📝 Enhancement Note: This role offers a solid entry point into healthcare operations and patient support. The challenges are typical of patient-facing roles in a technologically driven environment, and the growth opportunities are geared towards developing specialized skills within the healthcare technology sector.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience communicating with patients about health-related matters. How do you ensure they understand important information?" (Focus on clarity, empathy, and confirmation of understanding.)

• "How would you handle a situation where a patient is consistently not using their monitoring device or not reporting their data?" (Focus on problem-solving, motivational techniques, and escalation.)

• "Walk me through your process for documenting patient interactions and data. What are the key elements you ensure are included?" (Highlight accuracy, timeliness, adherence to protocols, and confidentiality.)

• "Describe your experience with Electronic Medical Records (EMRs) or similar complex software systems. What is your approach to learning new technology?" (Emphasize adaptability, attention to detail, and proficiency in systems like EPIC if applicable.) Company & Culture Questions:

• "What do you know about the University of Iowa Health Care and its mission?" (Research "Changing Medicine. Changing Lives." and the WE CARE values.)

• "How do you embody the WE CARE values in your work, particularly 'Welcoming,' 'Excellence,' and 'Collaboration'?" (Provide specific examples.)

• "Why are you interested in working in a virtual patient monitoring program specifically?" (Connect your skills and interests to the role's unique aspects.) Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to elaborate on specific points in your resume, providing context and examples for your listed skills and experiences.

• Scenario-Based Examples: Instead of a formal portfolio, use your resume and interview responses to present "mini case studies" of how you've handled patient interactions, data management, or problem-solving.

• Highlight Key Skills: Explicitly connect your past experiences to the required and desired qualifications for this role, such as communication, data documentation, EMR use, and patient engagement.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strong communication skills, technical aptitude (especially with EMRs), problem-solving abilities, and a commitment to patient care and institutional values.

📌 Application Steps

To apply for this Patient Care Technician position:

• Visit the University of Iowa's Taleo careers portal and locate job ID 26004664.

• Submit your application through the provided link.

• Crucially, upload your resume to the "submission relevant materials" section. Ensure your resume clearly addresses how you meet all listed required and desired qualifications, using keywords from the job description.

• Be prepared to discuss your experience with patient communication, data handling, EMR systems (EPIC preferred), and your understanding of HIPAA compliance.

• Research the University of Iowa Health Care's mission and its WE CARE values to articulate your fit with their culture.

• If you have questions, contact jiberle-mustefa@uiowa.edu.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.