Part Time Picture Framer

📍 Job Overview

Job Title: Part Time Picture Framer

Company: Michaels Stores

Location: Petaluma, California, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-30T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is a direct customer-facing position focused on providing exceptional service and sales within the custom framing department.

• It involves the hands-on creation of custom framing solutions, requiring precision, attention to detail, and adherence to quality standards.

• Key responsibilities include building strong customer relationships, driving sales through consultative selling, and maintaining operational excellence in the framing area and store floor.

• The position demands proficiency in operating specialized framing equipment, accurate measuring, and effective cash handling, contributing to overall store performance and customer satisfaction.

📝 Enhancement Note: While the job title is "Part Time Picture Framer," the role integrates significant retail operations duties, including customer engagement, sales, merchandising, and operational support, extending beyond just the framing function. The salary range suggests an entry-level to intermediate position within the retail operations spectrum.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert advice and consultative selling to propose tailored custom framing solutions.

• Execute the complete framing order process, from design and material selection to production, ensuring high-quality craftsmanship and timely completion.

• Operate and maintain specialized framing equipment, including mat cutters, saws, and assembly tools, adhering to all safety protocols.

• Manage and maintain the ready-made frame department, ensuring products are well-organized, accurately priced, and visually appealing for customer browsing.

• Provide outstanding customer service throughout the store, assisting shoppers with product location, offering solutions, and ensuring a positive shopping experience.

• Process customer transactions accurately using the cash register and adhere to all cash handling and security standards.

• Assist with inventory management tasks, including truck unloading, stocking, and directed replenishment to ensure optimal product availability and store presentation.

• Contribute to omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.

• Maintain a safe, clean, and clutter-free store environment, adhering to all Standard Operating Procedures (SOPs) and company programs.

• Uphold company values by interacting respectfully, maintaining a positive attitude, and serving as a role model for customer service and teamwork.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills and general retail operations. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to customer interaction and sales, focusing on consultative selling to drive revenue within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles. Specific technical training in framing or art handling may be beneficial but not explicitly required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or arts and crafts environment. Experience in custom framing or a related craft is advantageous.

Required Skills:

• Basic computer skills for point-of-sale (POS) operations and potential order management systems.

• Proficiency in basic measuring skills to ensure accurate order specifications.

• Ability to safely and effectively operate framing equipment, such as mat cutters, saws, and assembly tools.

• Demonstrated ability to perform glass cutting with precision and safety.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Competence in cash handling and point-of-sale (POS) transaction processing.

Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales targets.

• Experience in selling products and/or services, particularly in a consultative or design-oriented capacity.

• Familiarity with visual merchandising principles to maintain an appealing store and department layout.

• Knowledge of different framing materials, art conservation principles, and design aesthetics.

• Experience with omni-channel retail processes (e.g., buy online, pick up in-store).

📝 Enhancement Note: The "Minimum Type of experience" directly translates to required skills, while "Preferred Type of experience" maps to preferred skills. The AI's assessment of 0-2 years experience aligns with these requirements, indicating an entry-level to early-career operations role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss past projects or experiences demonstrating their ability to create visually appealing and functional framing solutions.

• Focus on showcasing examples of problem-solving skills related to customer needs or project challenges.

• Highlight any experience with process adherence, such as following design guidelines or production workflows, to ensure consistency and quality.

Process Documentation:

• Candidates should be ready to describe their approach to following Standard Operating Procedures (SOPs) for framing production and customer service.

• Be prepared to discuss how they would implement and potentially improve framing workflows to enhance efficiency and quality.

• Discuss how they would measure their success in framing projects, focusing on customer satisfaction, order accuracy, and timeliness.

📝 Enhancement Note: Given this is an entry-level retail role, a formal portfolio is unlikely. However, candidates should prepare to articulate their skills and experience through examples during the interview process, especially regarding customer interaction, problem-solving, and adherence to operational processes.

💵 Compensation & Benefits

Salary Range: $18.50 - $21.80 per hour.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) for vacation, sick days, and personal needs.

• Tuition assistance programs to support ongoing education and skill development.

• Generous employee discounts on Michaels products and services.

• Opportunities for participation in profit-sharing or other incentive programs may be available.

• Access to a 401(k) retirement savings plan with potential company match.

Working Hours: This is a part-time position. While the exact weekly hours are not specified, typical part-time retail roles may range from 15-30 hours per week, depending on business needs and employee availability. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range provided is specific and falls within competitive rates for part-time retail roles requiring specialized skills in the US. The benefits listed are comprehensive for part-time employees in the retail sector, with a particular emphasis on education and employee discounts, aligning with Michaels' brand as a creative retailer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer of arts, crafts, and home decor, operating over 1,300 stores.

Company Size: Large (over 10,000 employees globally). This indicates a structured corporate environment with established processes and career development pathways.

Founded: 1973. A long operating history suggests stability, established brand recognition, and a deep understanding of its market.

Team Structure:

• The retail store team typically includes a Store Manager, Assistant Store Managers, Department Specialists (like the Picture Framer), and Sales Associates.

• The Picture Framer likely reports to a Department Lead or Assistant Store Manager, with cross-functional collaboration across all store departments.

Methodology:

• Data-driven decision-making is likely employed for inventory management, sales forecasting, and customer engagement strategies.

• Standard Operating Procedures (SOPs) are a cornerstone, ensuring consistency in service delivery, operational execution, and brand representation.

• Emphasis on customer-centric approaches, aiming to build relationships and provide solutions that drive satisfaction and loyalty.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is centered around creativity, customer engagement, and operational efficiency. As a large, established retailer, they emphasize structured processes (SOPs) and a commitment to providing a positive customer experience, which is crucial for a customer-facing role like this.

📈 Career & Growth Analysis

Operations Career Level: This role serves as an entry-level to intermediate position within the retail operations framework, specifically focused on the custom framing department. It offers foundational experience in sales, customer service, technical craft skills, and retail operations.

Reporting Structure: The Picture Framer typically reports to a Department Manager or Assistant Store Manager, who oversees daily store operations and team performance. This structure provides direct supervision and guidance.

Operations Impact: The Picture Framer directly impacts revenue through custom framing sales and contributes to overall store profitability by driving customer engagement, maintaining visual standards, and supporting sales initiatives. High-quality framing services can lead to customer loyalty and repeat business.

Growth Opportunities:

• Skill Advancement: Opportunity to become a certified custom framer, taking on more complex projects and potentially training junior staff.

• Career Progression: Potential to move into other specialized retail roles (e.g., visual merchandising, inventory management) or advance into leadership positions such as a Department Lead, Assistant Store Manager, or Store Manager.

• Cross-Training: Exposure to various aspects of retail operations, providing a broad skill set applicable to other roles within Michaels or the broader retail industry.

📝 Enhancement Note: For an entry-level role, the growth path is primarily within retail operations. Advancement is often tied to demonstrating proficiency, reliability, customer service excellence, and a willingness to take on more responsibility. The company's size offers potential for internal mobility.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace includes the retail floor, the custom framing shop area, and stock rooms.

Office Location(s): Petaluma, California. The specific store address is 1359 N McDowell Blvd, Petaluma.

Workspace Context:

• The environment is dynamic and customer-focused, requiring constant interaction with shoppers.

• The framing shop is a specialized area equipped with tools and materials for custom framing, including potential hazards like glass cutters and heat presses, necessitating strict adherence to safety protocols.

• Opportunities for collaboration with fellow team members occur during daily operations, stock management, and customer service support.

Work Schedule: This is a part-time position. The schedule will involve working nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility in scheduling is often a key requirement for part-time retail associates.

📝 Enhancement Note: The work environment is typical for a retail setting, with a specific focus on the technical and customer-facing aspects of a framing department. Safety and adherence to protocols are paramount due to the specialized equipment used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve a brief phone call or online assessment to gauge basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one or panel interview with the hiring manager (Store Manager or Assistant Manager). This will assess customer service skills, problem-solving abilities, and fit with company culture.

• Skills Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to using framing tools.

• Scenario-Based Questions: Expect questions about handling customer inquiries, resolving service issues, and managing operational tasks.

• Final Interview/Offer: May involve a final discussion with a higher-level manager or an offer extended based on the interview performance.

Portfolio Review Tips:

• While a formal portfolio isn't expected, prepare to discuss specific examples of projects you've framed or designed, highlighting your process and the outcome.

• Be ready to explain how you've used measuring skills and operated tools, emphasizing precision and safety.

• Showcase your customer service approach by detailing how you've helped customers find solutions or made their shopping experience better.

Challenge Preparation:

• Be prepared for questions that assess your problem-solving skills, such as "How would you handle a customer who is unhappy with their framing order?"

• Practice articulating your understanding of customer service best practices and how you would apply them in a retail environment.

• Think about how you would manage your time effectively between framing production, customer assistance, and other store duties.

📝 Enhancement Note: The interview process is geared towards assessing practical skills, customer service aptitude, and operational awareness within a retail context. Candidates should focus on providing concrete examples from their experience to demonstrate their capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters (e.g., Logan, Fletcher), saws (e.g., chopper, miter saw), assembly tools (e.g., points drivers, staplers), glass cutters, mounting presses (e.g., vacuum press, heat press).

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookup.

• Measuring Tools: Tape measures, rulers, calipers for accurate order specifications.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system and in-store interactions serve as the primary CRM. Building customer profiles and preferences is key to repeat business.

• Inventory Management Systems: Used for tracking stock levels of framing materials, mats, and ready-made frames.

• Omni-channel Fulfillment Software: Used to manage online orders for in-store pickup or local delivery.

📝 Enhancement Note: Proficiency with specialized framing equipment is a core requirement. Basic computer skills are necessary for POS and potentially inventory systems. Familiarity with these tools will be assessed during the interview and training.

👥 Team Culture & Values

Operations Values:

• Creativity: Fostering a passion for art, craft, and design.

• Customer Focus: Prioritizing customer satisfaction through excellent service and tailored solutions.

• Accountability: Taking ownership of tasks, from production quality to store standards.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Upholding company policies, safety standards, and ethical practices.

Collaboration Style:

• Emphasis on cross-functional teamwork to ensure smooth store operations, from stocking to customer service across departments.

• Open communication is encouraged for problem-solving and sharing best practices within the store team.

• A culture of mutual respect and support, especially in a customer-facing retail environment.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion and operational discipline. Team members are expected to work collaboratively, always putting the customer experience at the forefront, while adhering to company standards and values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Duties: Effectively managing time between custom framing production, customer consultations, sales, and general store tasks.

• Handling Difficult Customers: Resolving complaints or addressing issues with framing orders or store experiences professionally and efficiently.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment, which can be physically demanding.

• Staying Current: Keeping up-to-date with framing trends, new materials, and evolving customer preferences.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive training on advanced framing techniques, materials, and design principles.

• Sales and Customer Service Workshops: Opportunities to enhance consultative selling skills and customer engagement strategies.

• Retail Operations Management: Potential to gain exposure to inventory, merchandising, and leadership skills for career advancement.

• Industry Certifications: Possibility of pursuing recognized certifications in custom framing to enhance expertise and career prospects.

📝 Enhancement Note: The role presents opportunities for both skill development in a craft and growth within retail operations. Overcoming challenges often involves time management, strong communication, and a commitment to continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and problem-solving.)

• "How would you approach learning to operate new framing equipment?" (Demonstrate your learning agility and safety consciousness.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research company values and mission.)

• "How would you contribute to a positive and collaborative team environment?" (Highlight teamwork and communication skills.)

Portfolio Presentation Strategy:

• Prepare to verbally walk through your experience with framing projects, highlighting your role, the customer's needs, your solutions, and the final outcome.

• Be ready to discuss your understanding of measuring, cutting, and assembly processes, emphasizing accuracy and quality.

• If you have any design or artistic background, be prepared to discuss your aesthetic approach and how you translate customer ideas into tangible framing designs.

📝 Enhancement Note: Interview preparation should focus on showcasing practical skills, customer service acumen, and a genuine interest in the art of framing and the retail environment. Demonstrating problem-solving and teamwork will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Enhancement: Tailor your resume to highlight any experience with custom framing, art, craft, customer service, sales, accurate measuring, or operating tools. Quantify achievements where possible (e.g., "Increased framing sales by X%," "Handled an average of Y customer transactions per shift").

• Portfolio Preparation (Verbal): Be ready to discuss past framing projects, design considerations, and customer interactions. If you have photos of your work, be prepared to describe them.

• Interview Practice: Rehearse answers to common retail and customer service interview questions. Practice articulating your understanding of the framing process and your ability to work with customers and tools.

• Company Research: Familiarize yourself with Michaels' brand, its products, its mission regarding creativity, and its customer service philosophy. Understand the importance of custom framing within their retail offerings.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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