Part Time Picture Framer

📍 Job Overview

Job Title: Part Time Picture Framer

Company: Michaels Stores

Location: Wasilla, Alaska, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-28

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships through personalized service and expert product knowledge to drive sales of framing solutions.

• Maintaining store presentation, including merchandising, inventory management, and operational efficiency, is a key aspect of this position.

• The role requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational excellence.

📝 Enhancement Note: While the title is "Part Time Picture Framer," the broader responsibilities indicate a blend of specialized custom framing skills with general retail operations, customer engagement, and sales. The "0-2 Years" experience level suggests an entry-level position where training on specific framing equipment and processes will be provided.

📈 Primary Responsibilities

• Customer Relationship Building & Sales:

  • Proactively engage customers to understand their framing needs and preferences, utilizing the "Elevated ABC Deliver" methodology to build rapport and trust.
  • Provide expert consultation on custom framing solutions, including matting, framing materials, and display techniques, to create memorable customer experiences and drive sales.
  • Achieve personal sales and production targets for custom framing orders.

• Framing Order Fulfillment:

  • Accurately complete custom framing orders according to established quality standards and timelines, ensuring customer satisfaction.
  • Operate specialized framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Maintain the ready-made frame department, including stocking and merchandising, to enhance visual appeal and customer accessibility.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) for all areas.
  • Assist with inventory management, including truck unloads, stocking, and directed replenishment, ensuring accurate stock levels and efficient workflow.
  • Ensure assigned areas are well-merchandised and in-stock to facilitate customer shopping and drive impulse purchases.

• Customer Service & Transaction Processing:

  • Deliver friendly and attentive customer service, assisting customers in locating products and providing solutions.
  • Operate the cash register accurately and efficiently, adhering to cash handling standards and executing all transactions with integrity.
  • Support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Compliance & Safety:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs, including shrink prevention and safety initiatives.

  • Maintain a positive and respectful attitude, acting as a role model for the organization's values and vision.

📝 Enhancement Note: The responsibilities emphasize a strong customer-facing component, combining sales, service, and operational tasks. The mention of "Elevated ABC Deliver" suggests a structured approach to customer engagement that candidates should research. The integration of Omni-channel processes indicates a modern retail environment where online and in-store experiences are interconnected.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is typically expected for entry-level retail positions. Specific advanced education is not a primary requirement, but a foundational understanding of basic math is essential for measuring and sales transactions. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in a specialized craft or hands-on production role is a plus, but not strictly required due to training. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially internal communication platforms.

• Basic Measuring Skills: Proficiency in using measuring tapes, rulers, and understanding measurements for custom framing projects.

• Equipment Operation: Aptitude to learn and safely operate framing equipment, including mat cutters and potentially other specialized tools.

• Customer Service Excellence: Demonstrated ability to engage customers, understand their needs, and provide solutions in a friendly and professional manner.

• Cash Handling Proficiency: Accuracy and integrity in processing transactions, managing cash, and operating a cash register.

• Merchandising & Presentation: Understanding of visual merchandising principles to maintain an appealing and organized retail space.

Preferred Skills:

• Retail Sales Experience: Proven track record of meeting sales targets and effectively selling products or services.

• Picture Framing Experience: Prior hands-on experience with custom picture framing techniques, materials, and equipment.

• Art & Design Aptitude: A good eye for aesthetics, color coordination, and design principles relevant to framing artwork.

• Inventory Management: Familiarity with stock control, replenishment, and loss prevention strategies.

• Omni-channel Fulfillment: Experience with order processing for online purchases and in-store pickup.

📝 Enhancement Note: The "0-2 Years" experience level implies that core skills like basic computer and measuring abilities are foundational, with specific framing equipment training provided. The preference for retail sales experience highlights the importance of driving revenue in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Interaction Case Studies: Showcase examples of how you've successfully engaged customers, identified their needs, and provided solutions, particularly in a sales or service context.

• Sales Performance Metrics: If applicable, provide examples of sales targets met or exceeded, demonstrating your ability to drive revenue. Quantifiable achievements are highly valued.

• Process Adherence Examples: Illustrate instances where you've followed Standard Operating Procedures (SOPs) or company guidelines to ensure quality, safety, or compliance.

• Problem-Solving Scenarios: Present a brief case study of a challenging customer situation or operational issue you encountered and how you resolved it effectively.

Process Documentation:

• Workflow Design & Optimization: While not expected to design complex workflows, demonstrate an understanding of how efficient processes contribute to productivity and customer satisfaction.

• Implementation & Automation: Showcase any experience you have in learning and implementing new processes or using tools that automate tasks to improve efficiency.

• Measurement & Analysis: Explain how you would track key performance indicators (KPIs) relevant to this role, such as sales per customer, order completion time, or customer satisfaction scores.

📝 Enhancement Note: For an entry-level retail operations role like this, a formal "portfolio" might not be strictly required. However, candidates should be prepared to discuss their experience using real-world examples during interviews, particularly those that highlight customer service, sales, and operational adherence. Emphasis should be placed on their ability to learn and apply new processes.

💵 Compensation & Benefits

Salary Range:

• Based on the location (Wasilla, Alaska), part-time status, and entry-level experience requirement (0-2 years), the estimated hourly wage for a Part Time Picture Framer at Michaels Stores would likely fall between $15.00 - $18.00 per hour.

• This estimate is derived from regional retail wage benchmarks for entry-level positions in Alaska, considering the cost of living and typical compensation for customer-facing roles that involve specialized skills and sales. Benefits:

• Retirement Savings: 401(k) with employer match.

• Wellness & Support: Employee Assistance Program (EAP), Telemedicine services.

• Health Coverage: Medical, Dental, and Vision coverage (eligibility may vary based on hours worked).

• Financial Flexibility: Flexible spending accounts (FSAs), Commuter benefits.

• Professional Development: Tuition assistance, Adoption assistance.

• Perks: Employee discounts on Michaels products, access to partner discount programs.

Working Hours:

• This is a part-time position, with working hours typically ranging from 15-25 hours per week.

• The schedule will include nights, weekends, and potentially early mornings, aligning with retail operating hours. Flexibility in scheduling is expected.

📝 Enhancement Note: The salary range is an estimation based on general industry data for similar roles in the specified region and employment type. Actual compensation may vary based on individual experience, performance, and specific store needs. The benefits listed are comprehensive for a retail environment and offer significant value to part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and floral products, serving a broad customer base that includes hobbyists, crafters, and individuals seeking custom framing solutions.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, employing a significant number of individuals. This indicates a large, established retail organization with structured operational processes and career pathways.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its market. This longevity suggests stability and a well-defined corporate culture.

Team Structure:

• Store-Level Team: Typically includes a Store Manager, Assistant Store Managers, Team Leads (often responsible for specific departments like Framing or Seasonal), and Part-Time Team Members.

• Reporting Structure: This role will report to a Team Lead or Assistant Store Manager, with overall supervision by the Store Manager.

• Cross-functional Collaboration: While primarily focused on the framing department, team members collaborate with all store staff for customer assistance, inventory management, and operational tasks. Collaboration also extends to supporting online order fulfillment (Omni-channel).

Methodology:

• Data-Driven Customer Engagement: The "Elevated ABC Deliver" approach suggests a structured method for customer interaction focused on building relationships and driving sales through personalized service.

• Process Optimization: Adherence to SOPs and company programs is emphasized, indicating a focus on standardized, efficient, and compliant operations across all stores.

• Efficiency & Productivity: Participation in truck unloads, stocking, and maintaining store presentation highlights a commitment to operational efficiency and a well-stocked environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is likely centered around creativity, customer service, and operational efficiency. For a part-time role, understanding the team dynamics and the importance of supporting overall store goals will be crucial. The emphasis on SOPs suggests a structured, rather than highly autonomous, work environment.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level position within the retail operations and customer service framework. It serves as a foundational role for individuals looking to gain experience in customer engagement, sales, and the operational aspects of a large retail chain.

Reporting Structure: The Part Time Picture Framer typically reports to a Framing Team Lead, Department Specialist, or Assistant Store Manager. This structure provides direct supervision and guidance.

Operations Impact: In this role, the impact is primarily on the customer experience within the custom framing department, directly contributing to sales, customer satisfaction, and the overall visual presentation of the store. Efficient operations in framing and general store upkeep indirectly support broader business objectives.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and mastering sales consultation.

• Cross-Training: Potential to be cross-trained in other store departments, broadening retail operational knowledge.

• Advancement within Store: Potential progression to roles like Framing Team Lead, Department Specialist, or Key Holder, with increased responsibility and potentially higher pay.

• Management Track: For individuals demonstrating strong leadership and operational aptitude, a path toward Assistant Store Manager or Store Manager roles may be available within the Michaels organization.

📝 Enhancement Note: The growth path is clearly defined within the retail store structure. Demonstrating proficiency in framing, sales, and customer service, along with a willingness to take on additional responsibilities, will be key for career advancement opportunities within Michaels.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically within a Michaels store location. The work environment is dynamic, customer-facing, and involves both customer interaction areas and back-of-house operations.

Office Location(s): The specific location is 1851 E Parks Hwy, Wasilla, AK. This is a standard retail store environment.

Workspace Context:

• Customer-Facing Areas: The sales floor and custom framing counter require constant interaction with customers, presenting a bright, engaging, and often busy atmosphere.

• Framing Shop: This specialized area contains equipment like glass cutters and heat presses, requiring adherence to specific safety protocols. It may have varying climate control compared to the main sales floor.

• Stock Room: Areas for inventory storage may not always be climate-controlled and can involve physical tasks like lifting and stocking.

• Collaboration: Frequent interaction with fellow team members, including supervisors and colleagues from other departments, is expected.

Work Schedule:

• The role requires flexibility, with working hours including nights, weekends, and potentially early mornings to cover store operating hours. Part-time schedules are common.

📝 Enhancement Note: The environment is typical of a specialty retail store, balancing customer engagement with operational tasks. Candidates should be prepared for a fast-paced, hands-on role that requires adaptability to different work zones within the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Manager. This will likely involve behavioral questions, situational questions, and an assessment of your customer service and sales aptitude.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle common customer scenarios.

• Framing Equipment Introduction (Optional): Depending on the interview stage, there might be a brief overview or demonstration related to framing equipment.

• Final Interview/Offer: A final discussion with the hiring manager, followed by an offer if successful.

Portfolio Review Tips:

• Focus on Relevant Experience: Since this is an entry-level role, your "portfolio" will be your resume and your ability to articulate your experiences. Highlight customer service interactions, any sales achievements, and examples of following procedures.

• Quantify Achievements: Use numbers whenever possible. For example, "Assisted an average of 30 customers per shift" or "Contributed to a 5% increase in department sales."

• Showcase Problem-Solving: Be ready to discuss a time you resolved a customer complaint or an operational issue.

• Demonstrate Enthusiasm: Express genuine interest in Michaels, the arts and crafts industry, and the opportunity to learn framing.

Challenge Preparation:

• Customer Scenario: Be prepared for questions like: "A customer wants to frame a valuable piece of art, what are your first steps?" or "How would you handle a customer who is unhappy with their framing choice?"

• Sales Approach: "How would you approach a customer in the framing department to offer assistance and make a sale?"

• Operational Awareness: "What steps would you take to ensure the framing area is clean and organized?"

📝 Enhancement Note: For this role, preparation should focus on behavioral and situational interview questions related to customer service, sales, and operational awareness. While a formal portfolio isn't expected, be ready to discuss your past experiences with concrete examples.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Used for customer transactions, sales processing, and potentially inventory lookups.

• Framing Equipment:

  • Mat Cutter: Essential for precision cutting of mat boards.
  • Glass Cutter: Used for cutting glass or acrylic to size for frames.
  • Heat Press: May be used for specific framing applications like heat-activated tapes or mounting.
  • Other Tools: Various saws, jointers, and assembly tools for constructing frames.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

• Basic Computer Skills: For accessing internal systems, email, and potentially online training modules.

Analytics & Reporting:

• While direct involvement in analytics is minimal for this role, understanding how sales data, customer feedback, and production metrics contribute to store performance is beneficial. CRM & Automation:

• The POS system may have basic CRM functionalities for customer tracking. Automation is primarily related to the efficient operation of framing machinery.

📝 Enhancement Note: Proficiency with a POS system and the ability to learn specialized framing equipment are key technical requirements. Candidates should highlight any experience with tools that require precision and adherence to safety protocols.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through friendly service, expert advice, and efficient order fulfillment.

• Creativity & Passion: Embracing the joy of creativity and celebrating the arts and crafts that Michaels champions.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and create a positive work environment.

• Integrity & Accountability: Upholding company standards, handling transactions accurately, and taking responsibility for assigned tasks.

• Efficiency & Quality: Striving for high-quality work in framing and maintaining efficient operational processes.

Collaboration Style:

• Supportive & Respectful: Encouraging a positive and respectful atmosphere where team members help each other.

• Process-Oriented: Following established procedures and SOPs to ensure consistency and quality across the team.

• Communication: Open communication regarding customer needs, operational issues, and task delegation.

• Shared Goals: Working together to meet sales targets, maintain store appearance, and ensure overall operational success.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and a collaborative team environment. Candidates should demonstrate an ability to work well with others, follow established procedures, and contribute positively to the store's atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer service, sales consultations, framing production, and general store tasks simultaneously.

• Customer Expectations: Managing diverse customer needs and expectations, especially for custom framing projects where precision and artistry are paramount.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.

• Maintaining Performance Standards: Consistently meeting sales targets and quality standards in a part-time capacity.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with fluctuating customer traffic and operational demands.

Learning & Development Opportunities:

• Framing Craftsmanship: Comprehensive training on custom framing techniques, material selection, and equipment operation.

• Sales & Customer Service Skills: Development in consultative selling, relationship building, and conflict resolution.

• Retail Operations Knowledge: Gaining experience in inventory management, merchandising, POS operations, and Omni-channel fulfillment.

• Product Knowledge: Deepening understanding of art, framing materials, and crafting trends.

• Potential for Advancement: Opportunities to progress to leadership roles within the store.

📝 Enhancement Note: The primary challenge will be mastering the specialized framing craft while also excelling in customer service and sales within a busy retail setting. The growth opportunities are strong for those who demonstrate aptitude and a willingness to learn.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you went above and beyond to help a customer." or "How would you convince a customer to choose custom framing over a ready-made option?" Be ready to discuss the "Elevated ABC Deliver" approach if you can find information on it.

• Problem-Solving: "Imagine a customer is unhappy with their finished framing order. How would you handle this situation?"

• Operational Awareness: "What steps would you take to ensure the framing area is always ready for customers?" or "How do you prioritize tasks when multiple customers need assistance simultaneously?"

Company & Culture Questions:

• "Why are you interested in working at Michaels?"

• "What does 'creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "Describe your experience with art or crafting." Portfolio Presentation Strategy:

• Resume as Portfolio: Your resume is your primary portfolio. Ensure it clearly highlights any relevant customer service, sales, or hands-on experience.

• Storytelling: Be prepared to tell concise stories about your past experiences that demonstrate your skills. For example, a story about a challenging customer interaction you resolved successfully.

• Enthusiasm for Craft: Express genuine interest in the art of picture framing and the creative products Michaels offers.

📝 Enhancement Note: Focus on highlighting your customer service skills, sales aptitude, and willingness to learn a craft. Be ready to discuss how you embody Michaels' values of creativity and customer focus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels careers page.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic computer and measuring skills, and any relevant hands-on or crafting experience. Use keywords from the job description like "customer service," "sales," "framing," and "retail operations."

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that showcase your ability to handle customer interactions, solve problems, and work as part of a team.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Practice Articulation: Be ready to clearly and concisely explain why you are a good fit for the role, your interest in picture framing, and your availability for part-time work, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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