Part Time Framer Nights and Weekends

📍 Job Overview

Job Title: Part Time Framer Nights and Weekends

Company: Michaels Stores

Location: New Berlin, Wisconsin, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design Services

Date Posted: 2026-06-22

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This Part-Time Framer role focuses on delivering exceptional customer service and creating memorable custom framing solutions within a retail environment.

• You will be responsible for driving sales and production targets by leveraging personalized design techniques and adhering to Standard Operating Procedures (SOPs).

• The position involves maintaining store presentation, including ready-made frame departments and stock areas, ensuring a positive shopping experience.

• Key duties include operating the cash register, handling transactions accurately, and participating in inventory management activities like truck unloading and stocking.

📝 Enhancement Note: While the title specifies "Framer," the description indicates a broader retail operations role with framing as a specialized function. The "Elevated ABC Deliver" methodology suggests a focus on consultative selling and customer relationship building beyond basic order-taking. The "nights and weekends" requirement is a critical constraint for scheduling.

📈 Primary Responsibilities

• Engage with customers to build relationships and provide personalized design consultations for custom framing solutions, aiming to meet and exceed sales and production goals.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store.

• Operate the cash register accurately, adhering to all cash handling procedures and standards to ensure financial integrity.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to established standards and completion within budget.

• Support company-wide shrink and safety programs by following all relevant Standard Operating Procedures (SOPs) and Company programs.

• Maintain a positive and respectful demeanor, interacting acceptingly with colleagues and customers, and embodying the organization's vision and values.

• Assist with Omni channel processes to support an integrated customer experience across different sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, customer service, and operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach is expected, requiring more than just order fulfillment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically preferred for entry-level retail positions, though not explicitly stated.

Experience: 0-2 years of experience is targeted, with a preference for retail experience and a proven ability to sell products and/or services.

Required Skills:

• Basic computer skills for system operation and potential order entry.

• Basic measuring skills essential for custom framing accuracy.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Proficiency in cash handling and operating a cash register.

• Strong customer service orientation with excellent interpersonal skills.

• Ability to multitask in a fast-paced retail environment. Preferred Skills:

• Prior retail experience, ideally in a custom or service-oriented department.

• Proven sales experience, with the ability to consult and close sales.

• Familiarity with merchandising principles and maintaining visual standards.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The "Minimum Type of experience" focuses on technical framing skills and basic operational competencies. The "Preferred Type of experience" leans towards direct sales and prior retail exposure, indicating a desire for candidates who can hit the ground running with customer engagement and sales targets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level, part-time role, candidates are encouraged to highlight any past projects or experiences demonstrating their ability to execute tasks with precision and customer focus.

• Examples of successful customer interactions or problem-solving scenarios in a retail or service context can serve as informal portfolio elements.

• Any experience with visual merchandising or display creation would be beneficial. Process Documentation:

• Adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss their understanding of following established protocols for sales, production, and store operations.

• Experience with or willingness to learn inventory management processes, including receiving, stocking, and replenishment, is expected.

• Familiarity with cash handling procedures and point-of-sale (POS) system operations is essential.

📝 Enhancement Note: For an entry-level, part-time role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates should be prepared to articulate their understanding of processes and demonstrate their ability to learn and follow them through examples from previous experiences.

💵 Compensation & Benefits

Salary Range: Based on the part-time nature, entry-level experience requirement, and location (New Berlin, WI), the estimated hourly wage is likely to fall between $12.00 - $16.00 per hour. This estimate is derived from current market data for similar entry-level retail positions in the Milwaukee metropolitan area, considering the specialized framing skill.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) for eligible team members.

• Tuition Assistance program to support continued education.

• Generous employee discounts on Michaels products.

• Opportunities for team member recognition and potential advancement.

Working Hours: This is a part-time position, with specific scheduling to include nights and weekends. The total hours per week are not explicitly defined but are consistent with part-time retail roles, likely averaging around 15-25 hours.

📝 Enhancement Note: Salary is estimated based on prevailing wages for part-time retail associates in the specified region and the specialized nature of framing. Benefits are detailed in the provided text, with eligibility often depending on hours worked. The "nights and weekends" requirement is a key aspect of the working hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Large (Over 1,300 stores in North America, part of The Michaels Companies Inc.)

Founded: 1973, headquartered in Irving, Texas. Michaels is a leading destination for creativity and celebration.

Team Structure:

• This role is part of a store-level team, likely reporting to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead.

• Collaboration with fellow part-time and full-time store associates is expected for daily operations, customer service, and task completion.

• Cross-functional interaction will primarily be within the store environment, supporting sales, merchandising, and operational flow. Methodology:

• Emphasis on customer relationship building through "Elevated ABC Deliver" and personalized design.

• Strict adherence to Standard Operating Procedures (SOPs) for compliance and consistency.

• Focus on maintaining a positive and safe shopping environment for customers and team members.

• Integration of Omni channel processes to enhance customer convenience.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture emphasizes customer engagement, creativity, and operational efficiency. The size of the company suggests structured processes and potential for career development within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with a specialized function in Custom Framing. This role provides foundational experience in customer service, sales, and operational tasks within a retail setting.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or Department Lead, with direct supervision and guidance.

Operations Impact: Directly impacts store sales performance through custom framing orders and general merchandise sales. Contributes to customer satisfaction and store presentation, influencing repeat business and brand loyalty.

Growth Opportunities:

• Advancement to a Full-Time Framer or lead position within the framing department.

• Opportunities to develop into other store leadership roles (e.g., Key Holder, Assistant Manager) within Michaels.

• Development of transferable skills in customer service, sales, visual merchandising, and operational efficiency applicable to a wide range of retail and service industries.

• Potential to gain specialized knowledge in art presentation and framing techniques.

📝 Enhancement Note: This entry-level role serves as a stepping stone. Growth potential is within the store hierarchy or towards specialized roles, leveraging the unique framing skill set.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing.

Office Location(s): New Berlin-15500 W Beloit Rd, New Berlin, WI. This is a physical retail store location.

Workspace Context:

• The primary workspace is within the retail sales floor and the designated custom framing area.

• Climate-controlled public areas, with potential for non-climate-controlled stock rooms.

• May involve some outdoor work for tasks like retrieving shopping carts or during truck unloading.

• The frame shop environment includes specialized equipment like a glass cutter and heat press.

Work Schedule: This is a part-time role specifically requiring nights and weekends. Flexibility in availability during these times is crucial.

📝 Enhancement Note: The work environment is typical of a busy retail store, requiring adaptability to customer traffic, diverse tasks, and specific equipment handling. The "nights and weekends" requirement is a defining characteristic of the schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, including required skills and availability.

• Phone Screen/Initial Interview: A brief conversation to assess customer service aptitude, understanding of the role, availability, and basic fit.

• In-Person Interview: May involve a practical demonstration of measuring skills or operating basic equipment (if applicable), discussion of past experiences, and assessment of customer interaction style. Preparation to discuss how you would handle specific customer scenarios is advised.

• Final Assessment: May include a brief assessment of understanding of SOPs and willingness to learn.

Portfolio Review Tips:

• For this role, a formal portfolio isn't expected. Instead, be prepared to discuss specific examples from your past work or life experiences that demonstrate your ability to:

  • Provide excellent customer service.

  • Solve problems creatively or efficiently.

  • Follow instructions and procedures accurately.

  • Work effectively in a team.

  • Handle tasks requiring precision (like measuring). Challenge Preparation:

• Be ready to answer behavioral questions about how you've handled customer service situations, teamwork, or problem-solving.

• Demonstrate enthusiasm for the creative aspect of framing and the retail environment.

• Show an understanding of the importance of safety and adherence to procedures in a retail setting.

📝 Enhancement Note: The interview process for this entry-level, part-time role will likely be more focused on assessing soft skills, attitude, and basic competency rather than a formal portfolio review. Emphasis will be on customer service, willingness to learn, and availability.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, frame saws, joiners, and potentially a heat press.

• Glass Cutter: Essential for precise glass sizing.

• Cash Register/Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookups.

• Basic Hand Tools: For assembly and general tasks.

Analytics & Reporting:

• While not directly operating complex analytics tools, understanding basic sales metrics and inventory counts will be part of the role.

• Access to internal systems for inventory lookups and potentially order tracking. CRM & Automation:

• The "Elevated ABC Deliver" methodology may involve a CRM-like approach to customer interactions, focusing on building relationships and tracking preferences.

• Basic computer skills are required, potentially for using internal scheduling or communication platforms.

📝 Enhancement Note: The technology stack is primarily focused on operational tools directly related to framing production and retail sales transactions. Basic computer literacy is assumed for general store operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and service delivery.

• Creativity & Passion: Fostering an environment that celebrates creative expression and a passion for arts and crafts.

• Teamwork: A collaborative approach to achieving store goals and supporting colleagues.

• Integrity & Compliance: Adhering to company policies, SOPs, and ethical standards in all operations.

• Efficiency: Striving for effective execution of tasks and processes to meet operational demands.

Collaboration Style:

• Encourages a supportive and accepting team environment.

• Emphasis on positive and respectful interactions, even in challenging situations.

• Cross-functional collaboration within the store to ensure seamless customer experience and operational flow.

• Openness to feedback and continuous improvement in processes and service.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. Team members are expected to be positive, customer-centric, and collaborative.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing production, general store tasks, and inventory management simultaneously.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak periods.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes and framing requirements.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools and equipment.

• Adapting to Retail Schedules: Working nights and weekends as required by the role.

Learning & Development Opportunities:

• Skill Development: Mastering the art of custom framing, including design principles, material selection, and precise execution.

• Customer Service Excellence: Honing consultative selling techniques and building strong customer rapport.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, and POS operations.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or specialized positions.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies, with clear pathways for growth within the organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Assesses customer service skills and initiative.)

• "How would you approach a customer who is unsure about their framing choices?" (Evaluates consultative sales and problem-solving abilities.)

• "Imagine you have multiple framing orders due today and a customer walks in with an urgent request. How would you prioritize and manage your time?" (Tests time management, prioritization, and communication skills.) Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?" (Gauges genuine interest and understanding of the role.)

• "How do you handle feedback or constructive criticism from a supervisor or colleague?" (Assesses coachability and professional demeanor.)

• "What does 'customer service' mean to you in a retail environment?" (Explores understanding of customer-centricity.) Portfolio Presentation Strategy:

• While no formal portfolio is needed, be prepared to:

  • Showcase relevant experiences: Use the STAR method (Situation, Task, Action, Result) to describe past experiences related to customer service, problem-solving, teamwork, or handling detailed tasks.
  • Illustrate precision: If you have any personal projects or hobbies involving detailed work, mention them as examples of your ability to be precise and meticulous.
  • Demonstrate enthusiasm: Convey your passion for art, creativity, and helping customers bring their visions to life.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, demonstrating a strong customer service ethic, willingness to learn specialized skills, and availability for nights and weekends.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Tailor your resume: Highlight any experience in customer service, sales, working with tools, measuring, or handling creative projects. Emphasize your availability for nights and weekends.

• Prepare for behavioral questions: Think of specific examples using the STAR method that demonstrate your customer service skills, problem-solving abilities, teamwork, and attention to detail.

• Research Michaels: Understand the company's mission, its products, and the importance of custom framing. Be ready to articulate why you are a good fit for their creative and customer-focused culture.

• Practice your communication: Be ready to clearly and enthusiastically discuss your qualifications and interest in the role during any phone or in-person interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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