UI Adjudicator - Benefits and Eligibility Specialist

📍 Job Overview

Job Title: UI Adjudicator - Benefits and Eligibility Specialist

Company: S R INTERNATIONAL INC

Location: Phoenix, Arizona, United States

Job Type: FULL_TIME

Category: Government & Public Sector / Social Services / Customer Service & Support / Administrative

Date Posted: 2026-07-30

Experience Level: 2-5 Years

Remote Status: 100% On-site

🚀 Role Summary

• This role is critical for ensuring equitable distribution of public assistance benefits through meticulous application adjudication and eligibility determination.

• Focuses on interactive interviewing, fact-gathering, and rigorous data verification to maintain program integrity and compliance.

• Requires strong analytical and communication skills to navigate complex applicant situations and ensure accurate processing.

• Operates within a structured, on-site environment, emphasizing adherence to established protocols and timelines.

📝 Enhancement Note: While the provided job title suggests an "UI Adjudicator" and "Benefits and Eligibility Specialist" role, the core responsibilities described lean heavily into public assistance program adjudication rather than unemployment insurance. The enhancement focuses on this public assistance context, assuming a broader interpretation of "UI" or a specific internal designation within S R INTERNATIONAL INC.

📈 Primary Responsibilities

• Conduct thorough reviews of applications for various public assistance programs, ensuring all required documentation is complete and accurate.

• Perform interactive interviews with applicants to gather necessary information, clarify details, and assess eligibility criteria.

• Verify applicant information against established program guidelines, cross-referencing data from multiple sources to ensure accuracy.

• Make informed eligibility determinations based on collected facts, program rules, and regulatory requirements.

• Follow up with applicants as needed to obtain missing information, resolve discrepancies, or provide necessary guidance.

• Maintain accurate and detailed records of all interactions, decisions, and supporting documentation within the case management system.

• Adhere strictly to established processing timelines and quality standards to ensure efficient and effective program administration.

• Participate in mandatory, in-person training sessions to gain proficiency in program policies, procedures, and adjudication tools.

📝 Enhancement Note: The primary responsibilities have been expanded to detail the end-to-end adjudication process, emphasizing the interactive and verification aspects mentioned in the raw description. This provides a clearer picture of the daily tasks and the importance of precision in this role.

🎓 Skills & Qualifications

Education: High School Diploma required.

Experience: Minimum of 2 years of customer service experience.

Required Skills:

• Minimum of 2 years of direct customer service experience, demonstrating excellent client interaction skills.

• Proven ability to work 100% on-site in a dedicated office environment.

• Strong written and verbal communication skills, essential for clear applicant interviews and documentation.

• Demonstrated ability to accurately gather and verify information from diverse sources.

• Proficiency in managing multiple tasks and prioritizing workload effectively in a fast-paced setting.

• Ability to understand and apply complex rules and regulations to individual cases. Preferred Skills:

• Prior experience performing eligibility reviews for government or social assistance programs.

• Previous experience as an Insurance Adjudicator or in a similar claims review capacity.

• Familiarity with case management systems or public assistance program software.

• Experience with interactive interviewing techniques and sensitive client interactions.

📝 Enhancement Note: The "2+ Years of Customer Service experience" and "High School Diploma" are listed as required. The preferred skills have been inferred based on the job title and responsibilities, specifically "Eligibility Reviews" and "Insurance Adjudicator Experience," which directly relate to the core functions described.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates should be prepared to discuss specific examples of their customer service achievements and problem-solving capabilities during the interview process.

• Demonstrate an understanding of how accurate data verification and thorough fact-gathering contribute to efficient and fair adjudication outcomes.

• Be prepared to articulate experiences where attention to detail and adherence to process were critical for success.

• Showcase examples of effective communication strategies used to explain complex information to diverse audiences. Process Documentation:

• Understanding of workflow processes for application intake, review, and decision-making is crucial.

• Ability to follow detailed procedural documentation and contribute to process improvement discussions.

• Familiarity with maintaining case files and ensuring all required documentation is present and correctly filed.

📝 Enhancement Note: Given the nature of the role (adjudication and eligibility) and the absence of explicit portfolio requirements in the raw data, this section focuses on the demonstration of skills and process understanding expected during the interview, rather than a formal submission. It emphasizes how candidates can indirectly showcase their capabilities through discussion and examples.

💵 Compensation & Benefits

Salary Range: $18.00 per hour. Based on a standard 40-hour work week, this equates to approximately $37,440 annually.

Benefits:

• Full-time employment status, providing access to standard employment benefits.

• Opportunity for conversion to a full-time employee (FTE) after the initial training and contract period, subject to company PO and state agency approval.

• Potential for a conversion fee cap of $2,000 if contractor status transitions to FTE.

• Comprehensive in-person training provided for the initial 7 weeks, covering all necessary program knowledge and adjudication tools.

• Exposure to government and social services program operations.

Working Hours: Full-time, 40 hours per week. This role is 100% on-site.

📝 Enhancement Note: The salary is explicitly stated as $18.00/hour. Benefits are inferred based on "FULL_TIME" employment type and the mention of FTE conversion, focusing on aspects relevant to a benefits specialist role. The working hours are confirmed as 40 per week and 100% on-site.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Government & Public Sector industry, likely providing services related to Social Services or Public Assistance program administration.

Company Size: S R INTERNATIONAL INC is a company with a presence in the job market, suggesting it is an established entity, though specific size details are not provided. Operations professionals within such organizations often experience a blend of structured processes and a mission-driven environment.

Founded: Information on the founding date is not provided.

Team Structure:

• The role likely sits within an operations or adjudication team responsible for processing public assistance applications.

• This team may consist of other Eligibility Specialists, Adjudicators, and potentially a Team Lead or Supervisor.

• Cross-functional collaboration would primarily involve communication with other internal departments for verification or escalation, and potentially with external agencies for program-specific inquiries. Methodology:

• Emphasis on adherence to established protocols and standard operating procedures for accurate and consistent adjudication.

• Data-driven decision-making, relying on verified facts and program guidelines.

• Process-oriented approach to ensure all steps of the adjudication process are followed meticulously.

• Focus on accuracy, efficiency, and compliance in all aspects of case handling.

Company Website: www.sriiusa.com

📝 Enhancement Note: Based on the job description and company name, the industry and likely operational methodologies have been inferred. The "Government & Public Sector" and "Social Services" taxonomies suggest a context where process adherence, data accuracy, and compliance are paramount.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-to-mid-level role within operations, specifically focused on adjudication and eligibility determination. It requires foundational customer service skills and the ability to learn and apply specific program rules.

Reporting Structure: The role will likely report to an Operations Supervisor or a Benefits Program Manager who oversees the adjudication team.

Operations Impact: This role directly impacts the lives of individuals and families by ensuring they receive the appropriate public assistance benefits they are entitled to. Accurate adjudication is crucial for program integrity, resource allocation, and compliance with government regulations.

Growth Opportunities:

• Specialization: Potential to specialize in specific public assistance programs (e.g., SNAP, TANF, Medicaid) as expertise grows.

• FTE Conversion: Successful performance in the contract role can lead to conversion into a permanent full-time employee position with S R INTERNATIONAL INC, offering greater stability and potentially expanded benefits.

• Advancement: From an Eligibility Specialist role, career progression could lead to Senior Eligibility Specialist, Team Lead, or Supervisory positions within the adjudication department.

• Skill Development: Opportunity to develop strong analytical, interviewing, and case management skills, which are transferable across various public sector and customer-facing roles.

📝 Enhancement Note: Growth opportunities are inferred based on typical career paths in public sector administrative roles and the explicit mention of FTE conversion. The "2-5" experience level suggests a foundation upon which to build.

🌐 Work Environment

Office Type: The role is 100% on-site, requiring a dedicated workspace within the company's facilities in Phoenix, AZ. This environment typically fosters direct collaboration and adherence to a structured workday.

Office Location(s): Phoenix, Arizona (85007). Candidates must be local to this area and possess reliable transportation.

Workspace Context:

• A structured office environment where adherence to schedules and procedures is expected.

• Access to necessary technology and resources for application processing, data verification, and client communication.

• Opportunities for direct interaction and collaboration with colleagues within the adjudication team, facilitating on-the-job learning and support.

• A professional setting focused on processing applications efficiently and accurately.

Work Schedule: Full-time, 40 hours per week. The specific daily schedule will be determined by the company, but it will be a consistent on-site commitment.

📝 Enhancement Note: The "100% on-site" requirement is a key driver for this section. The Phoenix location is noted, and the workspace context is described based on typical on-site roles in administrative and public sector environments.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and application to confirm basic qualifications (customer service experience, education, location).

• Phone/Video Interview: An initial conversation to assess communication skills, clarify experience, and discuss availability and on-site work comfort.

• In-Person Interview: Likely to involve a more in-depth discussion about problem-solving skills, customer service scenarios, and understanding of eligibility determination principles. May include behavioral questions.

• Skills Assessment: Potential for a short assessment or case study related to customer service scenarios or basic data interpretation.

• Background & Drug Screening: Mandatory HireRight background checks and drug screenings are required post-offer.

Portfolio Review Tips:

• While no formal portfolio is required, prepare to discuss specific examples of your customer service achievements.

• Frame your experiences around problem-solving, accuracy, and effective communication.

• Be ready to explain how you handled challenging customer interactions or resolved complex issues.

• Highlight any instances where attention to detail led to a positive outcome or prevented errors. Challenge Preparation:

• Be prepared to discuss how you would handle a scenario where an applicant provides conflicting information.

• Think about how you would explain eligibility criteria to someone who may be struggling to understand the process.

• Consider how you ensure accuracy and completeness when processing applications.

• Understand the importance of confidentiality and data privacy in handling sensitive applicant information.

📝 Enhancement Note: The interview process is inferred based on standard hiring practices for roles requiring on-site work and specific screenings. The "Portfolio Review Tips" and "Challenge Preparation" are adapted to emphasize the skills relevant to an Eligibility Specialist, focusing on demonstrating capabilities through discussion rather than a formal submission.

🛠 Tools & Technology Stack

Primary Tools:

• Case Management System: Proprietary or industry-standard software for tracking applications, applicant data, and case status. Familiarity with similar systems is beneficial.

• Data Verification Tools: Internal databases or external resources used to confirm applicant information (e.g., employment history, income verification).

• Communication Platforms: Email, internal messaging systems, and potentially phone systems for applicant and internal team communication.

Analytics & Reporting:

• While not a primary focus for this role, basic understanding of how individual case data contributes to overall program statistics may be beneficial.

• Ability to navigate and extract information from reporting modules within the case management system. CRM & Automation:

• Not typically a core requirement for this specific adjudication role, but general comfort with digital systems and data entry is assumed.

📝 Enhancement Note: The technology stack is inferred based on the nature of an eligibility adjudication role within a public assistance program. Emphasis is placed on systems used for case management, data verification, and communication, rather than advanced analytics or automation tools.

👥 Team Culture & Values

Operations Values:

• Accuracy & Integrity: A strong commitment to ensuring all eligibility determinations are accurate and uphold the integrity of public assistance programs.

• Client Focus: A dedication to serving applicants with respect, empathy, and efficiency, guiding them through the application process.

• Compliance: Strict adherence to all program rules, regulations, and legal requirements.

• Teamwork: Collaborative spirit to support colleagues, share knowledge, and collectively meet processing goals.

• Diligence: A conscientious approach to tasks, ensuring thoroughness in fact-gathering and decision-making.

Collaboration Style:

• Process-Oriented: Workflows are likely well-defined, with collaboration focused on following established procedures and supporting team members in their adherence to these processes.

• Information Sharing: Open communication regarding case updates, potential issues, or clarifications needed from applicants.

• Supportive Environment: Team members are expected to assist each other and contribute to a positive, productive work atmosphere.

📝 Enhancement Note: Operations values and collaboration styles are inferred based on the context of public assistance program administration, where accuracy, compliance, and client service are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• High Volume Caseloads: Managing a significant number of applications while maintaining accuracy and meeting deadlines.

• Complex Applicant Situations: Navigating cases with incomplete information, unusual circumstances, or applicants facing significant personal challenges.

• Evolving Program Rules: Staying current with changes in public assistance program policies and regulations.

• Maintaining Objectivity: Making impartial eligibility decisions based solely on established criteria, free from personal bias.

• On-Site Requirement: Committing to a full-time, on-site presence in Phoenix, AZ, which may be a challenge for some candidates.

Learning & Development Opportunities:

• In-Depth Program Training: Comprehensive 7-week training program to build expertise in public assistance eligibility.

• On-the-Job Skill Development: Practical experience in case management, client interviewing, and data analysis.

• Potential for FTE Conversion: Opportunity to transition into a permanent role with S R INTERNATIONAL INC, offering long-term career prospects.

• Industry Knowledge: Gaining valuable insights into the workings of government social services and public assistance programs.

📝 Enhancement Note: Challenges are identified based on the typical demands of an eligibility adjudicator role. Growth opportunities are reiterated, focusing on the specific training and potential for permanent employment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you de-escalate the situation and resolve their issue?" (Assesses customer service skills and problem-solving.)

• "How do you ensure accuracy and attention to detail when processing information or applications?" (Evaluates diligence and process adherence.)

• "Imagine an applicant provides incomplete or conflicting information on their application. What steps would you take to resolve this?" (Tests fact-gathering and investigative skills.)

• "How do you stay organized and manage your workload when dealing with multiple tasks and deadlines?" (Probes time management and prioritization abilities.) Company & Culture Questions:

• "What interests you about working in public assistance programs and helping individuals access benefits?" (Gauges motivation and alignment with the mission.)

• "What do you understand about the importance of confidentiality when dealing with sensitive applicant information?" (Assesses awareness of ethical responsibilities.)

• "What are your expectations regarding working 100% on-site in Phoenix?" (Confirms understanding and commitment to the work arrangement.) Portfolio Presentation Strategy:

• Since no formal portfolio is required, focus on preparing compelling STAR method (Situation, Task, Action, Result) examples for common interview questions related to customer service, problem-solving, and accuracy.

• Be ready to articulate your understanding of the adjudication process and the importance of eligibility determination for public assistance programs.

• Highlight your ability to quickly learn new systems and procedures, referencing your 7-week training expectation.

📝 Enhancement Note: Interview questions are crafted to target the core competencies of an Eligibility Specialist: customer service, accuracy, problem-solving, and adherence to procedures, within the context of public assistance. Preparation advice emphasizes using the STAR method for behavioral questions.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the S R INTERNATIONAL INC career portal.

• Resume Optimization: Ensure your resume clearly highlights at least 2 years of customer service experience, any relevant eligibility or adjudication experience, and explicitly states your current location in Phoenix, AZ.

• Prepare STAR Examples: Develop specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service, problem-solving, accuracy, and communication skills.

• Research: Familiarize yourself with common public assistance programs and the general principles of eligibility determination. Understand the importance of data verification and confidentiality.

• On-Site Readiness: Be prepared to discuss your ability and commitment to working 100% on-site in Phoenix, as well as your availability for an immediate start date.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.