Part Time Framer: Must be capable of using and reading a standard tape measure

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Little Rock-11400 W Markham St, Little Rock, Arkansas, United States

Job Type: Part-time

Category: Retail Operations / Customer Service / Art & Design

Date Posted: 2026-08-27

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service by building relationships and creating memorable custom framing solutions.

• Execute sales and production targets through personalized design consultations and efficient order fulfillment.

• Maintain store presentation standards, including merchandising, stock replenishment, and a clean, safe environment.

• Operate the cash register and handle cash transactions accurately and efficiently.

• Assist with various store operations, including inventory management, truck unloads, and omni-channel processes.

📝 Enhancement Note: This role is a part-time, on-site position within a retail environment, focusing on custom framing services. The core of the role involves customer interaction, sales, and operational duties within the framing department and the broader store.

📈 Primary Responsibilities

• Engage customers to understand their needs and provide expert recommendations for custom framing solutions, utilizing Elevated ABC Deliver methodology for relationship building.

• Accurately measure, cut, and assemble custom frames, ensuring high-quality craftsmanship and timely completion of all orders.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as executing SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver friendly and helpful customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with all applicable laws and company policies.

• Actively participate in shrink and safety programs, promoting a secure and accident-free work environment.

• Operate the cash register and perform all cash handling procedures according to established standards.

• Support and execute omni-channel processes, ensuring seamless customer experiences across all sales channels.

• Assist with truck un-load and stocking processes, ensuring adherence to truck stocking standards and budget compliance.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer engagement (sales and service), technical framing skills, and general retail operations. The mention of "Elevated ABC Deliver" suggests a specific customer engagement strategy that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions; specific educational requirements are not explicitly stated but are implied by the nature of the role.

Experience:

• 0-2 years of experience in a customer-facing role.

• Experience in retail sales or a service-oriented environment is preferred.

• Experience in custom framing or art-related fields is a plus. Required Skills:

• Basic computer skills for POS (Point of Sale) system operation and potential inventory management tasks.

• Proficient in using and reading a standard tape measure for accurate framing measurements.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Basic math skills for cash handling and order calculations.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Previous retail experience, particularly in a custom framing or art supply environment.

• Proven sales experience, with a track record of meeting or exceeding sales targets.

• Experience in visual merchandising and maintaining store presentation standards.

• Familiarity with POS systems and basic inventory management software.

📝 Enhancement Note: The emphasis on "basic measuring skills" and "basic computer skills" indicates an entry-level focus, but proficiency in operating framing equipment and a glass cutter is a core technical requirement. Preferred skills highlight sales aptitude and prior retail experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to showcase examples of their work if available, particularly in custom framing projects.

• Demonstrated understanding of measurement accuracy and quality craftsmanship in any provided project examples.

• Ability to articulate the process of creating a custom framing solution from customer consultation to final product. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing and retail tasks.

• Ability to follow established workflows for order processing, production, and customer service.

• Familiarity with inventory management processes, including replenishment and stock organization.

📝 Enhancement Note: For an entry-level framing role, a formal portfolio is less critical than demonstrating practical skills and an understanding of process adherence. The ability to describe one's approach to framing projects and customer interactions will be key.

💵 Compensation & Benefits

Salary Range:

Based on industry standards for part-time retail associates with framing responsibilities in Little Rock, Arkansas, the estimated hourly wage range is likely between $12.00 - $16.00 per hour. This estimate considers the entry-level nature of the role, the specific skills required (basic framing, customer service, sales), and the local cost of living.

📝 Enhancement Note: This salary range is an estimate based on typical part-time retail positions in the specified location and industry. Actual compensation may vary based on experience, performance, and specific company policies.

Benefits:

• For eligible team members:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Telemedicine services
  • Flexible spending accounts (FSAs)
  • Commuter benefits
  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options

• All team members:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

This is a part-time position. While the standard full-time workweek is 40 hours, specific hours will vary based on business needs and scheduling. The role requires flexibility to work nights, weekends, and potentially early mornings.

📝 Enhancement Note: The benefits package is comprehensive for a retail organization, with many options available to eligible part-time employees. The working hours emphasize flexibility and availability across various shifts, including weekends.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail (Framing)

Company Size: Large (Michaels operates over 1,300 stores in North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Manager or Lead Framer if applicable.

• Collaboration will occur with fellow sales associates, cashiers, and potentially other specialized roles within the store.

• Cross-functional interaction will be primarily within the store environment and potentially with regional support teams for training or operational guidance. Methodology:

• Customer Engagement: Focus on building relationships and providing personalized solutions ("Elevated ABC Deliver").

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Sales & Production: Driving sales through consultative selling and ensuring quality, on-time production of custom framing orders.

• Store Standards: Maintaining a clean, safe, and well-merchandised retail environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in arts and crafts, emphasizing creativity and customer experience. The company culture likely values customer engagement, operational efficiency, and a positive, collaborative work environment within its retail stores.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Skill Focus (Framing)

This role serves as an entry point into retail operations, specifically within the custom framing specialization. It provides foundational experience in customer service, sales, operational tasks, and hands-on technical skills.

Reporting Structure:

The Part-Time Framer will report to store leadership (Store Manager, Assistant Store Manager) and potentially a dedicated Framing Department Lead. This structure provides direct supervision and guidance.

Operations Impact:

The Framer directly impacts the store's revenue through custom framing sales and contributes to overall customer satisfaction by providing quality products and services. Efficient operations in the framing department, including accurate order fulfillment and inventory management, are crucial for profitability and customer retention.

Growth Opportunities:

• Within Framing: Advancement to Lead Framer or Framing Department Manager roles, requiring increased responsibility for sales, production, team supervision, and inventory management.

• Broader Retail Management: Potential progression into Assistant Store Manager or Store Manager roles, involving comprehensive store operations, team leadership, and P&L responsibility.

• Cross-Training: Opportunities to gain experience in other store departments, such as merchandising, inventory, or seasonal displays, broadening skill sets.

• Specialized Roles: Development of advanced framing techniques or specialization in specific art conservation or display methods.

📝 Enhancement Note: This role offers clear pathways for growth within the retail environment, both within the specialized framing department and into general store management. The emphasis is on developing practical, customer-facing, and operational skills.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing area.

Office Location(s): Little Rock-11400 W Markham St, Little Rock, Arkansas.

Workspace Context:

• The primary workspace includes the retail floor and a dedicated frame shop area.

• The frame shop contains specialized equipment such as a glass cutter and heat press, requiring adherence to safety protocols.

• The environment is dynamic, involving direct customer interaction, periods of standing, and physical tasks like lifting and reaching.

• While most public areas are climate-controlled, some stock rooms may not be. Work Schedule:

• Part-time hours, requiring flexibility to work nights, weekends, and early mornings based on business needs.

• The role involves standing for long periods and requires physical stamina for tasks such as lifting heavy boxes and frames, and using ladders.

📝 Enhancement Note: The work environment is a typical busy retail setting, with the added element of a specialized production area (the frame shop). Candidates should be prepared for physical demands and a flexible schedule.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and application online.

2. Initial Screening: HR or hiring manager reviews applications for basic qualifications.

3. Phone/Video Interview: A brief interview to assess customer service skills, availability, and basic understanding of the role.

4. In-Person Interview: This will likely involve meeting with the Store Manager or Framing Lead. It may include:

• Discussion of customer service philosophy and sales approach.
• Assessment of practical skills: demonstration or discussion of tape measure usage, ability to follow instructions.
• Situational questions related to handling customer issues or busy store environments.
• Review of any provided framing samples or project descriptions.

1. Background Check: Standard procedure for retail roles.

Portfolio Review Tips:

• For this role, a formal portfolio is not strictly required. However, if you have examples of custom framing projects you've completed (e.g., photos), be prepared to share them.

• Focus on demonstrating your understanding of measurement accuracy, material selection, and craftsmanship.

• Be ready to walk through a hypothetical framing project, explaining your process from customer consultation to completion. Challenge Preparation:

• Be prepared for questions about how you would handle a demanding customer, a complex framing request, or a busy period in the store.

• Practice articulating your customer service approach and how you would build rapport and provide solutions.

• Demonstrate your understanding of the importance of accuracy and quality in custom framing.

📝 Enhancement Note: The interview process will likely focus on customer service aptitude, basic technical skills, and cultural fit for a retail environment. Practical demonstrations or detailed explanations of framing processes will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: Essential for sizing glass or acrylic to frame dimensions.
  • Framing Miter Saw/Chopper: For precise cutting of frame mouldings.
  • Mounting/Pressing Equipment: For assembling mats, artwork, and backing materials.
  • Heat Press: For specialized mounting or sealing processes.

• Measuring Tools:

  • Standard Tape Measure: Critical for accurate measurements of artwork and frame components.
  • Rulers, calipers (potentially).

• Hand Tools: Knives, screwdrivers, pliers, staple guns, etc., used in assembly.

Analytics & Reporting:

• POS (Point of Sale) System: For processing sales, handling cash, and potentially tracking customer orders.

• Inventory Management Software: May be used for tracking stock levels of mouldings, mat boards, and hardware.

CRM & Automation:

• Customer Relationship Management (CRM) System (Likely Basic): Used to track customer orders, preferences, and contact information for custom framing.

• Omni-channel Fulfillment Systems: For managing online orders that may require in-store pickup or shipping.

📝 Enhancement Note: Proficiency with manual tools and measurement is paramount. Familiarity with POS systems and basic inventory/order tracking software common in retail is also expected.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality products.

• Creativity & Passion: Embracing the joy of creativity and encouraging artistic expression in customers and team members.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals and support each other.

• Efficiency & Accuracy: Maintaining high standards for production, measurement, and operational processes.

Collaboration Style:

• Customer-Centric: Working collaboratively with customers to co-create framing solutions.

• Supportive Teamwork: Assisting fellow team members with customer service, stocking, and operational tasks.

• Process Adherence: Following established workflows and procedures to ensure consistency and efficiency.

• Open Communication: Sharing information and feedback with supervisors and colleagues to improve store operations and customer experience.

📝 Enhancement Note: Michaels likely fosters a culture that blends a passion for creativity with the operational demands of a retail environment. Team members are expected to be customer-focused, collaborative, and committed to quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling custom framing production, sales consultations, customer service, and general store duties.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing projects, including budget and design preferences.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive tasks.

• Technical Skill Development: Mastering the intricacies of various framing techniques, materials, and equipment.

• Pace of Work: Adapting to busy periods, especially during peak retail seasons, while maintaining quality and customer service.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing, matting, and artwork preservation techniques.

• Sales & Customer Service: Enhancing consultative selling skills and customer relationship management.

• Operations Knowledge: Gaining experience in retail inventory management, merchandising, and point-of-sale operations.

• Product Knowledge: Deepening understanding of art supplies, framing materials, and design principles.

• Career Advancement: Potential to move into leadership roles within Michaels stores.

📝 Enhancement Note: The role presents opportunities to develop specialized technical skills alongside broader retail operational competencies, with clear paths for career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution to their needs." "How would you approach a customer who is unsure about their framing choices?" "What steps would you take to close a custom framing sale?"

• Problem-Solving: "Imagine a customer is unhappy with their finished frame. How would you handle this situation?" "How would you prioritize tasks if you had multiple framing orders due and a busy store floor?"

• Technical Aptitude: "How comfortable are you with using measuring tools and operating equipment?" "Describe your understanding of precise measurements in a production environment."

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in custom framing specifically?"

• "How do you contribute to a positive team environment?"

• "What does providing excellent customer service mean to you?" Portfolio Presentation Strategy:

• If you have photos or examples of your framing work, be prepared to discuss the project:

  • What was the artwork/item?
  • What were the customer's requirements?
  • What materials did you use and why?
  • What was the final outcome and customer feedback?

• If no formal portfolio, be ready to describe a hypothetical framing project in detail, from consultation to completion, highlighting your thought process and technical approach.

📝 Enhancement Note: Interview preparation should focus on showcasing customer service skills, a proactive sales attitude, attention to detail, and an understanding of the company's creative mission. Be ready to discuss practical framing scenarios.

📌 Application Steps

To apply for this Part-Time Framer position:

• Visit the Michaels Careers website or the provided Workday job link.

• Submit your application, ensuring your resume highlights any relevant retail, customer service, or hands-on skills.

• Resume Optimization: Tailor your resume to emphasize experience with tools, measurements, customer interaction, and any sales achievements. Use keywords like "custom framing," "customer service," "sales," "tape measure," and "retail operations."

• Interview Preparation: Practice answering behavioral and situational questions related to customer service, problem-solving, and technical aptitude. Be ready to discuss your familiarity with measuring tools and potentially demonstrate it if asked.

• Company Research: Familiarize yourself with Michaels' brand, products, and commitment to creativity to articulate your interest and fit with the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided raw data. All details, especially regarding salary, benefits, and specific interview processes, should be verified directly with the hiring organization or hiring manager before making application decisions.