Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Charlottesville, Virginia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-26

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service by building relationships and delivering custom framing solutions, directly impacting sales and production targets within a retail environment.

• Responsible for the end-to-end custom framing process, from initial customer consultation to high-quality, on-time order completion, ensuring customer satisfaction and repeat business.

• Requires active participation in maintaining store presentation, including merchandising, inventory replenishment, and ensuring a safe, clean, and clutter-free shopping and workspace.

• Involves operational tasks such as cash handling, operating the point-of-sale (POS) system, and supporting omnichannel fulfillment processes to enhance the overall customer experience.

📝 Enhancement Note: While the input data is for a "Part Time Framer" at Michaels Stores, this enhancement aims to structure the information for operations professionals by focusing on the operational aspects of retail, customer service, and production management within the framing department. The keywords and responsibilities are framed through an operations lens.

📈 Primary Responsibilities

• Execute custom framing solutions by engaging customers, understanding their needs, and leveraging design principles to create memorable art displays, directly contributing to sales goals.

• Complete all custom framing orders with a high degree of quality and adhere to production timelines, ensuring customer expectations are met and exceeded.

• Maintain the visual merchandising standards for the ready-made frame department, as well as other assigned areas, including in-store signage and inventory replenishment (SISO) and directed replenishment processes.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, safety regulations, and company policies, fostering a culture of operational excellence.

• Participate actively in the truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget constraints.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security in all financial transactions.

• Support and participate in loss prevention (shrink) and safety programs, contributing to a secure and risk-free work environment for both employees and customers.

• Assist with omnichannel processes, such as Buy Online, Pick Up In Store (BOPIS) or ship-from-store, to provide a seamless customer experience across all sales channels.

📝 Enhancement Note: These responsibilities are detailed to highlight the operational execution required in a retail framing role, emphasizing process adherence, inventory management, customer flow, and transactional accuracy, which are core to retail operations.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; specific vocational training in design or framing may be advantageous but not explicitly required.

Experience: 0-2 years of experience in a retail or customer-facing role is preferred. Prior experience in custom framing, sales, or customer service is beneficial.

Required Skills:

• Basic computer skills for POS operation and system navigation.

• Basic measuring skills essential for accurate custom framing.

• Ability to safely and effectively operate framing equipment and glass cutters.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience selling products and/or services to customers, demonstrating persuasive and relationship-building abilities.

• Familiarity with custom framing techniques and materials.

• Basic visual merchandising skills to maintain department appearance.

• Experience with inventory management and replenishment processes.

📝 Enhancement Note: The "0-2" experience level is inferred from the "Part Time" nature and the "Minimum Type of experience" listed. The skills are categorized based on operational necessity versus value-added competencies for a role of this nature.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any personal projects or relevant experience that demonstrates attention to detail, creativity, and problem-solving skills pertinent to custom framing.

• Showcase examples of accuracy in measurement or design, if applicable, through resume bullet points or during the interview.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following established procedures and SOPs, demonstrating an ability to learn and execute defined operational workflows.

• Highlight any past experience where they improved a process or maintained high standards for quality and efficiency in their tasks.

📝 Enhancement Note: Given this is an entry-level, part-time retail role, the portfolio requirements are interpreted as demonstrating practical skills and adherence to process rather than a formal presentation of past projects. The emphasis is on understanding and executing established retail and framing operational procedures.

💵 Compensation & Benefits

Salary Range: For a Part-Time Framer position in Charlottesville, VA, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 - $16.00 USD per hour. This range is based on industry benchmarks for similar retail roles, considering the cost of living in Charlottesville, and the specific duties involved in custom framing and sales.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrued based on hours worked.

• Tuition Assistance programs to support ongoing education and development.

• Generous employee discounts on Michaels products.

• Potential for participation in other company-sponsored benefits and programs.

Working Hours: This is a part-time position. Actual weekly hours will vary based on business needs and scheduling, but typically range from 15-25 hours per week. Work hours include nights, weekends, and early mornings as required by store operations.

📝 Enhancement Note: Salary range is an estimation based on typical part-time retail roles with specialized functions in a mid-sized city. Benefits are drawn directly from the provided text, highlighting their availability for part-time roles. Working hours are specified as part-time with flexibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing) - Michaels operates as a leading destination for creating and celebrating, with a strong emphasis on arts and crafts supplies, custom framing, and seasonal decor. This industry context means a focus on customer creativity, project-based needs, and seasonal demand fluctuations.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America, indicating a large, established retail organization with a significant operational footprint. This size implies structured processes, established training programs, and opportunities for advancement within a broad network.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting a stable company with deep roots in serving creative communities and a mature operational framework.

Team Structure:

• The framing department is likely a specialized unit within a larger retail store team, with a dedicated framing specialist or framer overseeing operations in that area.

• Reporting structure typically involves a direct report to a Store Manager or Assistant Store Manager, with collaboration across sales floor associates, cashiers, and potentially visual merchandisers.

Methodology:

• Data analysis is likely focused on sales performance, production efficiency, and inventory turn for framing materials and ready-made frames.

• Workflow planning involves managing customer appointments, production schedules, and material procurement to meet demand.

• Automation is less prevalent in the core framing tasks but may be utilized in POS systems, inventory management software, and customer relationship management tools for appointment booking and follow-ups.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context is built from the provided description, emphasizing the operational implications of being a large retail arts and crafts chain with a specialized framing service.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within retail operations, specifically focused on the custom framing department. It requires hands-on execution of operational tasks related to customer service, sales, production, and inventory management within a defined area.

Reporting Structure: The Part-Time Framer typically reports to the Store Manager or an Assistant Store Manager, who oversee the overall store operations and team performance. This structure provides guidance and oversight while allowing for independent execution of framing duties.

Operations Impact: The operations impact is direct and tangible, influencing customer satisfaction through quality framing services, contributing to store revenue through sales and upselling, and ensuring efficient use of resources within the framing department. Accurate production and timely order fulfillment are critical to maintaining brand reputation and customer loyalty.

Growth Opportunities:

• Skill Development: Potential to advance to a Full-Time Framer or Lead Framer position, gaining deeper expertise in complex framing techniques, design consultation, and potentially managing department operations.

• Cross-Training: Opportunities to cross-train in other store departments such as sales, merchandising, or visual arts, broadening skill sets and understanding of overall retail operations.

• Leadership Potential: With proven performance and a strong grasp of operational standards, there may be pathways to supervisory roles like Key Holder, Assistant Manager, or Store Manager within the Michaels retail environment.

📝 Enhancement Note: Growth analysis focuses on typical career progression within a large retail organization, linking operational performance to opportunities for skill enhancement and advancement.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace includes the sales floor, customer service areas, and a dedicated frame shop.

Office Location(s): The specific location is Charlottesville, VA, at 1035 Emmet St N. This is a customer-facing retail environment.

Workspace Context:

• The environment is customer-centric, requiring constant interaction and a positive demeanor. The frame shop itself involves specialized equipment like glass cutters and heat presses, necessitating safety awareness.

• Access to necessary tools and technology includes POS systems, basic computer access, and specialized framing equipment.

• Opportunities for team interaction exist with other store associates, fostering a collaborative approach to customer service and store operations, particularly during peak times or stock replenishment.

Work Schedule: The schedule is part-time and requires flexibility, including availability for nights, weekends, and early mornings. This is typical for retail operations to ensure adequate staffing during all operating hours and peak customer traffic periods.

📝 Enhancement Note: The work environment description emphasizes the dynamic nature of a retail store and the specific conditions of a frame shop, highlighting the blend of customer interaction and hands-on production.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An initial review of your application and resume to assess basic qualifications, experience, and alignment with the role requirements.

• In-Person Interview: Typically involves a conversation with the Store Manager or Assistant Manager to discuss your experience, skills, and how you would handle customer interactions, sales scenarios, and operational tasks. Be prepared to discuss your understanding of customer service and your ability to learn technical skills.

• Skills Demonstration (Potential): You may be asked to demonstrate basic measuring skills or discuss your approach to operating equipment. While not a formal portfolio review, showing practical aptitude is key.

• Cultural Fit Assessment: The interview will also assess your alignment with Michaels' values, such as fostering creativity, teamwork, and a positive attitude.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing to discuss your past experiences that demonstrate:
  • Customer Service Excellence: Examples of how you've gone above and beyond for customers.
  • Problem-Solving: Situations where you resolved a customer issue or an operational challenge.
  • Attention to Detail: Instances where precision and accuracy were critical to your work.
  • Learning Agility: Your ability to quickly learn new skills and follow instructions, especially regarding equipment and processes.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their design choice?"

• Demonstrate your understanding of the importance of SOPs and safety protocols in a retail and workshop environment.

• Highlight your ability to manage multiple tasks, such as assisting customers on the floor while also managing framing orders.

📝 Enhancement Note: The interview and portfolio sections are tailored to an entry-level retail role, focusing on practical skills, customer service scenarios, and demonstrated ability to follow procedures, rather than a formal operations project portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Operation of specialized tools such as mat cutters, glass cutters, frame assembly tools, and potentially a heat press for mounting or sealing. Proficiency and safety are paramount.

• Point of Sale (POS) System: Usage of the store's POS for customer transactions, order entry, cash handling, and potentially managing customer accounts or loyalty programs.

• Measuring Tools: Accurate use of rulers, tape measures, and other precision measuring devices for custom framing specifications.

Analytics & Reporting:

• Basic reporting may involve tracking individual sales performance against targets or production quotas, often managed through the POS system or internal sales dashboards.

CRM & Automation:

• Customer Relationship Management (CRM) aspects are primarily handled through customer interactions and order notes within the POS system, focusing on building repeat business.

• Automation may be limited to POS transaction processing and potentially email or text notifications for order readiness.

📝 Enhancement Note: The tools and technology are specific to a retail framing environment, focusing on the equipment and systems directly used in daily operations and customer interactions.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Embracing the company's mission to fuel the joy of creativity and celebration, which translates into helping customers bring their artistic visions to life.

• Customer Focus: Prioritizing customer satisfaction through friendly service, attentive listening, and delivering high-quality custom framing solutions.

• Teamwork & Respect: Collaborating effectively with fellow team members to ensure smooth store operations, support colleagues, and maintain a positive work environment.

• Efficiency & Quality: Balancing the need for quick turnaround times with meticulous attention to detail to ensure the highest quality in framing services.

Collaboration Style:

• Cross-functional Integration: Working closely with sales floor associates to refer customers to the framing department and with other team members during busy periods for stocking, customer assistance, or task completion.

• Process Adherence: A collaborative approach to ensuring all team members understand and follow SOPs, contributing to consistent operational standards across the store.

• Knowledge Sharing: Openness to sharing best practices in customer service, framing techniques, or operational efficiencies with colleagues to collectively improve store performance.

📝 Enhancement Note: Culture and values are derived from the company's mission statement and typical retail operational priorities, focusing on how these translate into day-to-day team interactions and work habits.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Simultaneously managing customer consultations on the sales floor, operating framing equipment, completing production orders, and handling transactions requires strong multitasking and time management skills.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, from simple to complex projects, while maintaining quality and efficiency.

• Physical Demands: The role requires physical stamina for prolonged standing, lifting heavy items, and working with tools, which can be demanding.

• Learning Technical Skills: Mastering the operation of framing equipment, glass cutters, and understanding various framing materials and techniques requires a willingness to learn and practice.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques through on-the-job training and potentially company-sponsored workshops.

• Customer Service & Sales Skills: Enhance consultative selling skills, learn techniques for upselling and cross-selling, and improve customer relationship building.

• Retail Operations Acumen: Gain a broader understanding of retail management, inventory control, visual merchandising, and operational efficiency within a large retail chain.

📝 Enhancement Note: Challenges and growth opportunities are framed within the context of an entry-level retail operations role, highlighting both the demands of the position and the potential for personal and professional development.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find exactly what they were looking for." or "How would you approach a customer who is unsure about their framing choice?" Expect scenario-based questions focusing on consultative selling and problem-solving.

• Operational Awareness: "What is your understanding of following procedures like SOPs?" or "How do you ensure accuracy in your work, especially when dealing with measurements?" Be ready to discuss attention to detail and adherence to guidelines.

• Teamwork & Attitude: "How do you contribute to a positive team environment?" or "Describe a situation where you had to adapt to a change in your work responsibilities." Focus on your collaborative spirit and flexibility.

Company & Culture Questions:

• Research Michaels' mission, values, and commitment to creativity. Be prepared to articulate why you are drawn to this specific environment and role.

• Understand the importance of customer service and building relationships in a retail setting like Michaels.

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare specific examples from past experiences that showcase:

  • Detail Orientation: Any instance where precision was critical.
  • Problem-Solving: A challenging customer situation you resolved.
  • Learning New Skills: Your process for quickly mastering new tasks or equipment.
  • Customer Service: How you've provided exceptional service.

• Be ready to discuss your enthusiasm for art, design, and helping customers bring their creative projects to life.

📝 Enhancement Note: Interview preparation advice is focused on demonstrating the core competencies expected for this specific retail operations role, emphasizing practical experience and alignment with company values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords such as "customer engagement," "precision," "detail-oriented," "sales support," and "operational adherence."

• Prepare Specific Examples: For each requirement, think of concrete examples from your past work or personal projects that demonstrate your skills in areas like customer interaction, problem-solving, attention to detail, and ability to follow instructions.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company culture. Understand their mission and values to articulate your fit during the interview.

• Practice Interview Responses: Rehearse answers to common interview questions, particularly those focusing on customer service scenarios, teamwork, and your ability to learn and execute operational procedures.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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