Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Conroe, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-18

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing sales and production targets by building strong customer relationships and providing memorable framing solutions.

• Maintain operational excellence through adherence to Standard Operating Procedures (SOPs), shrink, and safety programs.

• Drive customer satisfaction by delivering friendly service, assisting with product location, and ensuring a well-merchandised, in-stock store.

• Support omni-channel processes and contribute to efficient store operations, including truck unloads and stocking.

📝 Enhancement Note: This role is a part-time, on-site position focused on customer interaction, sales, and operational tasks within a retail environment, specifically emphasizing custom framing services. The "Framer" title suggests a specialization beyond general retail, requiring technical skills in framing.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized service, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and propose tailored custom framing solutions.

• Achieve and exceed sales and production goals for custom framing orders, ensuring high-quality output and timely completion.

• Operate framing equipment and glass cutters safely and efficiently to produce custom framing orders according to specifications and quality standards.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Shop In Shop Out) and Directed Replenishment.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Support store operations by participating in truck unloads, stocking processes, and maintaining a clean, safe, and clutter-free store environment.

• Accurately operate the cash register, execute cash handling procedures to company standards, and assist with omni-channel fulfillment processes.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs, supporting shrink prevention and safety initiatives.

• Demonstrate positive and respectful interaction with colleagues and customers, promoting organizational values and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, technical framing skills, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific customer engagement framework that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific certifications in art, design, or framing are not explicitly required but may be beneficial.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for POS systems and potential order management.

• Basic measuring skills for accurate framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal skills.

• Ability to work effectively in a team environment.

• Flexibility to work nights, weekends, and early mornings as required by store operations. Preferred Skills:

• Prior retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with art, design principles, or custom framing techniques.

• Experience with POS (Point of Sale) systems and cash handling.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly outline the baseline and desired skill sets. The emphasis on basic computer and measuring skills, alongside equipment operation, points to a role that requires some technical aptitude beyond typical sales.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any projects or experiences demonstrating attention to detail, precision, and problem-solving related to custom work or technical tasks.

• Examples of past work involving custom creation, precise measurements, or the successful application of learned skills would be beneficial.

• Documentation of any process improvements or efficiency gains in previous roles, even informal ones, can showcase operational thinking. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. Candidates should be prepared to discuss how they follow established processes.

• Ability to learn and document new processes related to framing, customer service, and store operations.

• Focus on quality control within the framing process to ensure customer satisfaction and minimize errors.

📝 Enhancement Note: For an entry-level part-time role, a formal portfolio is less common. However, the emphasis on SOPs and quality in framing suggests that candidates should be ready to discuss their ability to learn, follow, and execute established processes with precision.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail positions with specialized skills like custom framing in Conroe, Texas, the estimated hourly wage is likely to be between $12.00 - $16.00 per hour. This range accounts for the entry-level experience requirement, the part-time nature of the role, and the specialized framing duties.

Benefits:

• Employee Discount: Access to discounts on Michaels products.

• 401(k) with employer match: For eligible team members.

• Employee Assistance Program (EAP): Support services for personal and professional challenges.

• Medical, Dental, and Vision Coverage: For eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals.

• Flexible Spending Accounts (FSAs): For healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education.

• Adoption Assistance: Financial support for adoption.

• Partner Discount Programs: Additional savings through affiliated partners.

Working Hours: This is a part-time position. The specific number of hours per week will vary but typically falls between 10-25 hours. Flexibility is required, including availability for nights, weekends, and early mornings, as stated in the job description.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in Texas with specialized duties. The provided benefits are extensive and align with typical offerings for retail employees, with eligibility often tied to hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer of arts, crafts, and home décor products.

Company Size: Over 1,300 stores across the US and Canada, indicating a large, established retail operation. This size suggests structured processes, opportunities for advancement, and a diverse customer base.

Founded: 1973. Michaels has a long history, implying stability and established operational practices.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager, with direct supervision potentially from a Framing Department Manager or Lead.

• Collaboration will be key with fellow sales associates, cashiers, and potentially stockroom personnel.

• Cross-functional collaboration within the store is essential for maintaining overall store standards and customer experience. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks, from customer service to framing production.

• Data-driven decision-making is implied through sales targets and inventory management (Directed Replenishment, SISO).

• Customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Focus on efficiency in stocking, merchandising, and production processes.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is built around creativity, customer engagement, and operational efficiency within a large retail framework. The "Framer" role is a specialized position within this structure, requiring both customer-facing skills and technical proficiency.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is designed for individuals starting their careers or transitioning into retail operations with a focus on a specific craft service. It provides foundational experience in customer service, sales, and operational execution within a retail environment.

Reporting Structure: The Framer will report to store management, likely a Framing Manager or Store Manager, and work closely with other store associates. This structure offers direct mentorship and guidance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer loyalty by providing high-quality products and excellent service. Efficient operations in framing and store maintenance also support overall store performance and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, operating specialized equipment, and advanced sales strategies.

• Retail Advancement: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager, depending on performance and demonstrated leadership capabilities.

• Cross-Training: Possibility to gain experience in other store departments, such as visual merchandising or inventory management.

• Specialization: Deepen expertise in custom framing, potentially leading to opportunities in other creative or specialized retail roles within Michaels or the broader industry.

📝 Enhancement Note: This role serves as a stepping stone within Michaels' retail operations. Growth is tied to mastering the core framing and sales responsibilities, demonstrating strong customer service, and showing potential for leadership or specialized expertise.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the custom framing area (frame shop), and stock rooms.

Office Location(s): Conroe, Texas (specific store: 361 S Loop 336 W). This is a physical retail location requiring on-site presence.

Workspace Context:

• The frame shop environment contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• The sales floor requires constant interaction with customers and maintaining visual standards.

• Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• The work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

Work Schedule: Part-time, with required availability for nights, weekends, and early mornings. The schedule will be variable based on store needs and employee availability, typically ranging from 10-25 hours per week.

📝 Enhancement Note: The work environment is dynamic and customer-facing, with specific demands related to the framing craft. Candidates should be prepared for a physically active role in a retail setting with varied hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review focusing on required skills (basic computer, measuring, equipment operation) and preferred experience (retail, sales).

• In-Person Interview: Likely to include behavioral questions assessing customer service skills, problem-solving abilities, and alignment with company values.

• Skills Assessment: Potential hands-on demonstration or discussion of ability to operate framing equipment and glass cutters. Candidates may be asked to describe how they would approach a custom framing consultation.

• Store Walkthrough: May involve observing the candidate interact with the store environment and customers, or assessing their understanding of merchandising and stock standards.

• Final Interview: With store management to discuss role expectations, compensation, and answer any remaining questions.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, be prepared to discuss any relevant projects or experiences that showcase attention to detail, precision, and problem-solving.

• For instance, if you've ever created custom artwork, built furniture, or undertaken detailed craft projects, be ready to describe the process and your role.

• Highlight any experience where you had to learn and operate specific tools or machinery. Challenge Preparation:

• Be ready to discuss how you would handle a difficult customer or a complex framing request.

• Prepare examples of how you've used basic measuring skills or operated equipment in previous roles.

• Think about how you would approach learning new processes and adhering to SOPs in a fast-paced retail environment.

📝 Enhancement Note: The interview process for this role will likely emphasize practical skills, customer interaction, and adherence to company procedures. Demonstrating a willingness to learn and a proactive approach to problem-solving will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS (Point of Sale) System: For processing transactions, managing customer accounts, and potentially order entry.

• Custom Framing Equipment: Includes specialized tools for cutting mats, joining frames, and assembling custom pieces.

• Glass Cutter: Essential tool for sizing and shaping glass for framed items.

• Heat Press: May be used for specific framing applications or mounting.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

• While not directly managing complex analytics, the Framer will utilize sales data from the POS system to track performance against targets.

• Understanding basic inventory reports for the ready-made frame department and replenishment needs. CRM & Automation:

• Customer Relationship Management (CRM) aspects: Primarily managed through the POS system or customer order forms to track customer preferences and order history for custom framing.

• Omni-channel Processes: Utilizing store systems to manage online orders for in-store pickup or custom framing orders initiated online.

📝 Enhancement Note: Proficiency with basic computer skills and specialized framing tools is essential. Understanding how POS systems and basic inventory management tools contribute to store operations is also important.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: Encouraging artistic expression and high-quality execution in custom framing.

• Customer Focus: Prioritizing customer satisfaction through personalized service and problem-solving.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive work environment.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking responsibility for tasks and sales goals.

• Integrity: Upholding company standards in all interactions and operations.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers across departments and ensure all store functions are met.

• Process Improvement Mindset: While adhering to SOPs, being open to suggesting minor improvements for efficiency or customer experience within the framing department.

• Knowledge Sharing: Sharing best practices for framing techniques, customer service, and operational tasks with team members.

📝 Enhancement Note: Michaels promotes a culture that values creativity, customer engagement, and operational discipline. The Framer role requires embodying these values through daily tasks and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, budgets, and artistic preferences for framing.

• Technical Skill Acquisition: Mastering the operation of framing equipment and glass cutters safely and precisely.

• Maintaining Visual Standards: Ensuring the framing department and related areas are consistently well-merchandised and inviting.

• Adapting to Retail Pace: Thriving in a fast-paced environment with varied customer traffic and operational demands, including nights and weekends.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for advanced training in custom framing techniques, materials, and design principles.

• Sales Technique Enhancement: Developing skills in consultative selling and upselling within the custom framing context.

• Operational Proficiency: Gaining experience in visual merchandising, inventory management, and omni-channel fulfillment.

• Leadership Potential: Opportunities for growth into lead roles or management positions within the store structure.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside core retail competencies. Challenges are typical for customer-facing roles that require technical execution and sales performance.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new skill or operate unfamiliar equipment. How did you approach it?" (Assesses learning agility and technical aptitude).

• "How would you handle a customer who is unhappy with their custom framing quote or design?" (Assesses customer service, problem-solving, and sales negotiation skills).

• "Imagine a customer brings in a very unusual item to frame. What steps would you take to consult with them and propose a solution?" (Assesses consultative selling, creativity, and problem-solving). Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Assesses interest in the company and the specific role).

• "How do you contribute to a positive team environment?" (Assesses teamwork and collaboration skills).

• "Describe your understanding of excellent customer service in a retail setting." (Assesses customer-centric approach). Portfolio Presentation Strategy:

• If you have any examples of work you've done that demonstrates precision, craftsmanship, or creative problem-solving (even non-framing related), be prepared to briefly showcase or describe them.

• Focus on the process: What was the goal? What steps did you take? What was the outcome?

• For this role, it's more about demonstrating your potential for detail-orientation and ability to follow instructions and quality standards.

📝 Enhancement Note: Interview preparation should focus on highlighting transferable skills in customer service, technical aptitude, problem-solving, and a willingness to learn and adhere to company processes.

📌 Application Steps

To apply for this Part-time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Clearly list any experience with tools, measuring, customer service, or sales. Quantify achievements where possible (e.g., "Met or exceeded sales targets by X%"). Highlight any experience with crafting, art, or detailed work.

• Portfolio Preparation (Optional but Recommended): Gather examples of any custom projects you've completed, even if not framing. Be ready to discuss your process, attention to detail, and problem-solving skills.

• Interview Preparation: Review common retail interview questions, focusing on customer service, teamwork, and handling challenges. Be prepared to discuss your understanding of the framing process and your ability to operate equipment. Research Michaels' commitment to creativity and customer experience.

• Company Research: Familiarize yourself with Michaels' product offerings, brand values, and commitment to creativity. Understand the role of the framing department within the larger retail strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.