Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Store - 100 Liberty Sq, Liberty, Kentucky, United States

Job Type: Part time

Category: Retail Operations / GTM Support

Date Posted: 2026-08-18

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions and sales targets by building strong customer relationships and leveraging Elevated ABC Deliver methodologies.

• Maintain high standards of store presentation, including ready-made frame departments, SISO, and directed replenishment, to enhance the customer shopping experience.

• Ensure operational compliance by adhering to Standard Operating Procedures (SOPs) and company programs, supporting shrink and safety initiatives.

• Facilitate efficient store operations through participation in truck unloads, stocking processes, and effective cash handling.

📝 Enhancement Note: While the title is "Part Time Framer," the responsibilities encompass broader retail operations, customer relationship management, and sales support, indicating a role that contributes to the overall GTM strategy by driving in-store customer engagement and sales. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, common in retail environments aiming to maximize customer lifetime value and average transaction size.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with shoppers, understanding their needs, and providing personalized custom framing solutions and recommendations.

• Drive sales and production results by effectively utilizing sales techniques and product knowledge to meet or exceed individual and store goals.

• Ensure the quality and timely completion of all custom framing orders, adhering to production standards and timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as execute SISO (Single Item, Single Order) and directed replenishment processes.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Support company-wide shrink and safety programs through vigilant observation and adherence to established protocols.

• Collaborate effectively with team members, demonstrating respect, positivity, and commitment to organizational values and goals.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities clearly outline a role that is customer-facing and directly impacts sales and operational efficiency within a retail environment. Key operations aspects include inventory management (stocking, replenishment, SISO), process adherence (SOPs, cash handling), and customer experience management, all critical for effective GTM execution at the store level.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for POS (Point of Sale) system operation and basic data entry.

• Fundamental measuring skills for accurate order fulfillment in custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a proven ability to build rapport and assist customers.

• Basic understanding of inventory management and merchandising principles.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom goods environment.

• Demonstrated experience in selling products and/or services to customers.

• Familiarity with custom framing processes and materials.

• Experience operating a cash register and handling cash transactions.

• Ability to work effectively in a fast-paced retail environment.

📝 Enhancement Note: The "0-2 years" experience level, combined with basic skill requirements, positions this role as an entry-level opportunity within retail operations. The emphasis on specific framing equipment and glass cutting skills, alongside preferred retail sales experience, suggests a specialized operational function within the broader GTM strategy.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating proficiency in the required skills.

• Examples could include personal framing projects, visual merchandising displays created, or instances where strong customer service led to increased sales.

• Evidence of understanding and applying Standard Operating Procedures (SOPs) in previous roles. Process Documentation:

• Candidates should be prepared to discuss their understanding of and ability to follow established processes for custom framing order fulfillment, customer interaction, and sales transactions.

• Familiarity with documenting customer preferences and order details accurately.

• Understanding of how to maintain a clean and organized workspace, which is a form of process adherence.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is less critical. The focus will be on demonstrating an aptitude for following established processes and a willingness to learn specific operational procedures. Candidates can showcase this through interview responses and by referencing past experiences where process adherence was key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail roles with specialized functions (like custom framing) in Liberty, Kentucky, an estimated hourly wage could range from $10.00 to $15.00 USD. This estimate considers the entry-level experience requirement, part-time nature, and the specialized skills involved.

Benefits:

• 401(k) with employer match

• Employee Assistance Program

• Access to telemedicine services

• Employee discounts on Michaels products

• Access to partner discount programs

• Potential for tuition assistance and adoption assistance (eligibility may vary based on hours worked and tenure)

Working Hours: This is a part-time position. The specific number of hours per week will vary based on business needs, but typically aligns with the company's need for coverage during operating hours, including nights, weekends, and early mornings. The role description mentions "40" in ai_working_hours, which might represent a maximum or a full-time equivalent, but the job type is explicitly "Part time."

📝 Enhancement Note: The salary range is an estimation based on general retail part-time positions in the specified region and the nature of the role. Actual compensation will be determined by Michaels Stores based on experience, qualifications, and local market conditions. The provided benefits are comprehensive for a part-time retail position and offer significant value.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large-scale retail operation with a significant employee base.

Founded: Founded in 1973, Michaels has a long-standing history and established presence in the retail market.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or an Assistant Manager, with direct supervision from a framing or department lead if applicable.

• Collaboration is expected with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional collaboration within the store is essential for customer service and operational tasks. Methodology:

• Emphasis on customer-centric sales and service approaches ("Elevated ABC Deliver").

• Adherence to Standard Operating Procedures (SOPs) for consistency and compliance.

• Focus on visual merchandising and inventory management to drive sales and customer satisfaction.

• Commitment to safety and shrink reduction programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer engagement, and operational efficiency within a large retail framework. For a "Part Time Framer," this means being part of a structured team that prioritizes customer experience and adherence to established retail processes.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within retail operations, specifically focused on the custom framing department. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and specialized retail operations.

Reporting Structure: The Framer typically reports to the Store Manager or an Assistant Manager. In larger stores, there might be a dedicated Framing Manager or lead who provides direct supervision for framing-specific tasks.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through exceptional customer service, which drives repeat business and positive word-of-mouth. They also contribute to operational efficiency by maintaining department standards and assisting with general store tasks.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and sales, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Advancement: Potential to move into other retail operations roles within Michaels, such as Visual Merchandiser, Inventory Specialist, or Assistant Store Manager, by demonstrating strong performance and acquiring broader retail management skills.

• Cross-Training: Possibility of cross-training in other store departments, broadening skill sets and increasing value to the team.

📝 Enhancement Note: This role offers a clear path for individuals starting in retail operations to develop specialized skills in custom framing and sales, with potential for advancement into broader retail management roles within the Michaels organization.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing.

Office Location(s): The specific store location is "Store - 100 Liberty Sq" in Liberty, Kentucky.

Workspace Context:

• The primary workspace includes the retail floor for customer interaction and sales, and the frame shop area which contains specialized equipment like a glass cutter and heat press.

• The environment is generally climate-controlled, though some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

• The role requires the ability to stand for long periods, bend, lift, and reach.

Work Schedule: This is a part-time role. Work hours include nights, weekends, and early mornings, aligning with typical retail operating hours. Flexibility in scheduling is often a requirement.

📝 Enhancement Note: The work environment is typical of a retail setting, requiring adaptability to customer traffic, team collaboration, and the use of specialized equipment in the frame shop. The need for varied work hours is standard for part-time retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review followed by an initial interview with a hiring manager (Store Manager or Assistant Manager).

• In-Person Interview: This will likely involve a discussion about your customer service philosophy, sales aptitude, and ability to learn and follow procedures. You may be asked to demonstrate basic measuring skills or discuss your approach to problem-solving in a retail setting.

• Skills Assessment: Potentially a practical demonstration of basic measuring, or a discussion about how you would handle common customer scenarios related to custom framing.

• Final Review: Assessment of cultural fit, reliability, and overall suitability for the role and team.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, be prepared to discuss specific examples from your past work or personal life that demonstrate your skills.

• Customer Service: Share an instance where you went above and beyond to help a customer.

• Sales Aptitude: Describe a time you successfully recommended a product or service that met a customer's needs.

• Process Adherence: Discuss a situation where you followed instructions or procedures precisely to achieve a desired outcome.

• Problem-Solving: Explain how you handled a challenging customer request or a difficult situation in a previous role.

Challenge Preparation:

• Be ready to answer scenario-based questions such as: "A customer wants a frame for a very unusual item. How would you approach this?" or "How would you handle a customer who is unhappy with the price of a custom frame?"

• Prepare to discuss your understanding of the importance of accurate measurements and quality craftsmanship in custom framing.

• Understand the value of creating a positive customer experience that encourages repeat business.

📝 Enhancement Note: The interview process for this role will focus on assessing practical skills, customer service aptitude, and the ability to follow established retail operational procedures. Candidates should prepare to provide concrete examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing customer orders, and potentially accessing customer history.

• Framing Equipment: Including, but not limited to, mat cutters, framing saws, staple guns, and heat presses.

• Glass Cutting Tools: For precise cutting of glass or acrylic to frame dimensions.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Framer will contribute to store-level performance metrics through sales data and order tracking via the POS system.

• Understanding of basic sales reports and how individual performance contributes to store goals. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer orders and preferences.

• Understanding of Omni-channel processes implies interaction with systems that support online orders, in-store pickup, and returns.

📝 Enhancement Note: Proficiency in operating specialized framing equipment and POS systems is essential. The role requires a hands-on approach to tools and technology that directly support the custom framing service and overall store operations.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting the creative endeavors of customers.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships.

• Quality: Commitment to delivering high-quality custom framing solutions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals.

• Integrity: Adhering to company policies, procedures, and ethical standards.

• Efficiency: Striving for operational excellence in all tasks, from sales to production.

Collaboration Style:

• Open communication and mutual respect among team members.

• Willingness to assist colleagues with customer service, stocking, and operational tasks.

• A proactive approach to problem-solving and sharing best practices within the team.

• Embracing feedback and contributing to a positive and productive work environment.

📝 Enhancement Note: The culture at Michaels is driven by a passion for creativity and a strong emphasis on customer engagement. For a Framer, this means being part of a team that values collaboration, quality, and a positive customer experience, all while upholding company values.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Effectively managing customer service, sales, production, and general store duties within a part-time schedule.

• Customer Expectations: Meeting diverse customer needs and artistic visions for custom framing, sometimes with tight deadlines.

• Technical Skill Acquisition: Mastering the operation of specialized framing equipment and ensuring precision in all measurements and cuts.

• Pace of Retail: Adapting to the fast-paced nature of retail, especially during peak seasons or promotional periods.

Learning & Development Opportunities:

• Specialized Training: Comprehensive training on custom framing techniques, materials, design principles, and sales strategies.

• Product Knowledge: Deepening understanding of various framing materials, matting options, and preservation techniques.

• Customer Engagement Skills: Developing advanced customer interaction and consultative selling skills.

• Retail Operations Exposure: Gaining foundational experience in inventory management, visual merchandising, and point-of-sale operations.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer-facing sales expertise within a supportive retail environment, offering a solid foundation for future growth in the arts and crafts retail sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and problem-solving).

• "How do you ensure accuracy when taking measurements or completing a task with specific instructions?" (Highlight attention to detail and process adherence).

• "What steps would you take to help a customer who is unsure about their framing choices?" (Demonstrate customer service and guiding skills).

• "How do you stay motivated and productive during slower periods in a retail environment?" (Showcase initiative and professionalism). Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Connect your passion for creativity or craftsmanship to the role).

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support).

• "What does 'customer service' mean to you in a retail context?" (Emphasize customer-centricity and problem-solving). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare a concise "verbal portfolio" by thinking of 2-3 specific examples that showcase your skills.

• Example 1 (Customer Service/Sales): A time you helped a customer, resolved an issue, or made a sale by understanding their needs. Quantify results if possible (e.g., "increased customer satisfaction," "closed the sale").

• Example 2 (Skills/Process): A project or task where your attention to detail, ability to follow instructions, or use of tools led to a successful outcome.

• Be ready to discuss your understanding of the framing process and your eagerness to learn.

📝 Enhancement Note: Interview preparation should focus on behavioral questions, scenario-based problem-solving, and demonstrating an understanding of customer service, sales, and operational procedures relevant to a retail framing role.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "equipment operation."

• Prepare Your "Verbal Portfolio": Think of specific examples from past work, school, or personal projects that demonstrate your customer service, problem-solving, attention to detail, and ability to follow processes.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on behavioral examples and demonstrating enthusiasm for the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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