Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Holmdel, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Key responsibilities include building strong customer relationships through personalized design consultations and ensuring on-time, high-quality completion of framing orders.

• The position requires maintaining visual merchandising standards for both custom and ready-made framing areas, contributing to an overall positive shopping experience.

• Operational duties involve efficient handling of inventory, participation in stock replenishment, and adherence to all Standard Operating Procedures (SOPs) for safety and compliance.

📝 Enhancement Note: While the provided description is for a "Part Time Framer," the core responsibilities and required skills align with a specialized retail operations role focused on customer-facing sales, product customization, and in-store visual merchandising. This enhancement assumes the role is critical to driving sales and customer satisfaction through expert framing solutions.

📈 Primary Responsibilities

• Engage customers with a proactive and friendly approach, utilizing "Elevated ABC Deliver" principles to build rapport and understand their custom framing needs.

• Conduct detailed design consultations to propose tailored framing solutions that meet customer expectations for art preservation and aesthetic appeal.

• Execute the precise measurement, cutting, and assembly of custom framing orders, ensuring high-quality craftsmanship and adherence to production timelines.

• Manage and maintain the ready-made frame department, including "SISO" (Sounds Interesting, See Opportunities) and "Directed Replenishment" processes, to ensure product availability and visual appeal.

• Provide outstanding customer service by assisting shoppers in locating products, offering solutions, and maintaining a clean, well-organized, and fully stocked store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Support loss prevention and safety initiatives by following all established Standard Operating Procedures (SOPs) and company programs.

• Participate actively in the truck unloading and stocking processes, ensuring timely and accurate replenishment of inventory according to store standards.

• Assist customers with omni-channel processes, such as online order fulfillment or in-store pickup, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, sales-driven activities, and operational execution within a specialized retail environment. The focus on "Elevated ABC Deliver" and "SISO" suggests a customer-centric sales methodology that requires strong interpersonal skills and product knowledge.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer proficiency for point-of-sale (POS) and potential inventory management systems.

• Fundamental measuring skills for accurate product customization and order fulfillment.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service skills with a focus on relationship building and problem-solving.

• Aptitude for visual merchandising and maintaining organized retail displays.

• Proficiency in cash handling and transaction processing.

• Understanding and adherence to Standard Operating Procedures (SOPs) for operational efficiency and compliance. Preferred Skills:

• Previous retail sales experience, particularly in art, craft, or home décor sectors.

• Experience in selling products and/or services, with a proven track record of meeting sales targets.

• Familiarity with custom framing processes or art conservation principles.

• Knowledge of inventory management techniques and stock replenishment strategies.

📝 Enhancement Note: The required skills are foundational for a retail operations role, with a specific emphasis on manual dexterity and customer interaction. Preferred skills highlight a desire for candidates who can immediately contribute to sales performance and possess specialized knowledge within the framing domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experience in their resume.

• Demonstrate examples of successful customer interactions, problem-solving scenarios, or instances where attention to detail led to positive outcomes.

• Showcase any experience with visual merchandising or maintaining organized workspaces.

• Quantify achievements where possible, such as contributions to sales targets or efficiency improvements in previous roles. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and their importance in maintaining consistent quality and safety.

• Be ready to articulate how they would approach learning and executing specific framing processes and equipment usage.

• Demonstrate an understanding of customer service workflows, from initial greeting to transaction completion and post-sale follow-up.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" is primarily assessed through the resume and interview responses. The emphasis is on demonstrating foundational skills, a willingness to learn, and an understanding of operational processes relevant to a retail environment.

💵 Compensation & Benefits

Salary Range: $16.50 - $19.40 per hour.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with public transportation costs.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Various Voluntary Insurance Options: Additional insurance coverage choices to suit individual needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to Partner Discount Programs: Savings on a variety of goods and services through affiliated companies.

Working Hours: This is a part-time position. While the exact hours will vary based on business needs, typical part-time roles in retail may involve 20-30 hours per week, including evenings, weekends, and potentially early mornings, as indicated in the work environment section.

📝 Enhancement Note: The salary range is competitive for a part-time, entry-level retail position in the specified location. The comprehensive benefits package, especially for a part-time role, is a significant draw, offering substantial support beyond base compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, with a strong emphasis on creativity and customer engagement.

Company Size: Large (Over 10,000 employees). As a major national retailer with over 1,300 stores, Michaels offers a stable and structured work environment with opportunities for growth.

Founded: 1973. With a long history, Michaels has established itself as a trusted brand and a go-to destination for creative supplies and custom framing.

Team Structure:

• The Framer will be part of the in-store retail team, reporting to a Store Manager or Assistant Store Manager.

• This role involves close collaboration with fellow sales associates, cashiers, and potentially stock team members.

• Cross-functional interaction is primarily within the store, focusing on delivering a cohesive customer experience. Methodology:

• Customer-centric approach, prioritizing relationship building and personalized service as key drivers of sales and loyalty.

• Emphasis on adherence to Standard Operating Procedures (SOPs) to ensure consistency, quality, and safety across all operations.

• Focus on visual merchandising and maintaining an appealing store environment to enhance the customer shopping experience.

• Commitment to operational efficiency, including inventory management, stocking, and omni-channel fulfillment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a strong customer-first ethos, emphasizing creativity and community. The company's large size suggests established processes and potential for career development within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time role within the retail operations framework. It serves as a foundational position for individuals beginning their careers in retail, customer service, or specialized sales.

Reporting Structure: The Part Time Framer typically reports to the Store Manager or Assistant Store Manager, who oversee all store operations and team performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer satisfaction by providing expert advice and quality service. They also contribute to operational efficiency by maintaining merchandising standards and assisting with inventory tasks.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design principles, and proficiency with specialized equipment.

• Retail Leadership: Progress to roles such as Key Holder, Assistant Store Manager, or Store Manager by demonstrating leadership, operational excellence, and sales acumen.

• Cross-Departmental Experience: Gain experience in other store departments, such as visual merchandising, inventory, or customer service, to develop a broader understanding of retail operations.

• Specialized Roles: Potential to move into dedicated visual merchandising, inventory management, or even corporate roles within Michaels' operations or merchandising departments.

📝 Enhancement Note: For an entry-level position, the growth path is clearly defined within the retail hierarchy. The emphasis on custom framing provides an opportunity to develop a niche skill set that can be valuable for future advancement within Michaels or the broader retail and art services industries.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and dynamic, requiring constant interaction with shoppers.

Office Location(s): Holmdel, NJ (2130 State Rte 35). The specific store location is a key aspect of the work environment.

Workspace Context:

• The primary workspace is the retail floor and the custom framing department within the store.

• The framing shop contains specialized equipment like glass cutters and heat presses, requiring careful operation and adherence to safety protocols.

• Climate control is standard for customer areas, though stock rooms may vary. Occasional outdoor work may be required for tasks like cart retrieval or truck unloading.

• Opportunities for collaboration exist with fellow team members to ensure smooth store operations and excellent customer service.

Work Schedule: The role involves part-time hours, which will include nights, weekends, and potentially early mornings, aligning with typical retail operational needs. Flexibility in scheduling is essential.

📝 Enhancement Note: The work environment is a typical retail setting with the added complexity of a specialized framing area. Candidates should be comfortable with a fast-paced, customer-centric atmosphere that includes manual tasks and varied working hours.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A one-on-one interview with a Store Manager or Assistant Manager to assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Demonstration: May include a brief practical assessment of measuring skills or a role-play scenario demonstrating customer interaction.

• Final Review: Discussion of availability, expectations, and confirmation of basic requirements.

Portfolio Review Tips:

• For this role, focus on your resume. Highlight any customer service achievements, sales successes, or examples of attention to detail.

• Be prepared to discuss specific examples of how you've provided excellent customer service in previous roles.

• If you have any experience with crafts, art, or DIY projects, mention it, as it demonstrates an interest in the company's core business.

• For measuring and equipment operation, be ready to describe your comfort level and willingness to learn. Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would handle common customer inquiries, complaints, or requests for product recommendations.

• Problem-Solving: Be ready to describe how you would address a situation where a customer is unhappy with a product or service, or how you'd manage multiple customer needs simultaneously.

• Learning Agility: Prepare to articulate your approach to learning new skills, operating machinery, and understanding company processes quickly.

📝 Enhancement Note: The interview process for this entry-level retail position will likely focus on assessing core competencies such as customer service, communication, and a willingness to learn, rather than a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer accounts.

• Framing Equipment: Including mat cutters, framing tools, and potentially heat presses for specialized framing needs.

• Glass Cutter: Essential for custom glass sizing for frames.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

Analytics & Reporting:

• Basic reporting on sales performance and inventory levels may be accessible through the POS system or store management software. CRM & Automation:

• Customer relationship management may be handled through the POS system for loyalty programs or basic customer data.

• Omni-channel processes might involve basic order management systems for online pickups or returns.

📝 Enhancement Note: The technology stack for this role is primarily focused on operational execution within a retail environment, with specialized tools for the framing function. Proficiency with a POS system is a standard requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through personalized service and quality products.

• Creativity & Passion: Fostering an environment that celebrates creativity and supports the artistic endeavors of both customers and team members.

• Teamwork & Respect: Encouraging collaboration, mutual respect, and positive interactions among all team members.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions and maintaining excellent standards in all tasks.

• Integrity & Compliance: Upholding company policies, safety standards, and ethical practices in all operations.

Collaboration Style:

• The team operates collaboratively to ensure smooth store functioning, from customer service on the floor to efficient stock management.

• Open communication is encouraged to address customer needs, operational challenges, and share best practices.

• Team members are expected to support each other to achieve store goals and provide a positive customer experience.

📝 Enhancement Note: Michaels emphasizes a culture that blends customer-centricity with a passion for creativity. Team members are expected to be collaborative, respectful, and dedicated to quality in their work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, and general store operations simultaneously.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Maintaining High Standards: Ensuring consistent quality and accuracy in framing orders while meeting customer expectations and production deadlines.

• Customer Conflict Resolution: Handling customer concerns or dissatisfaction effectively and professionally.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop specialized skills in framing techniques, material selection, and design consultation.

• Sales & Customer Service: Enhance abilities in consultative selling and building strong customer relationships.

• Retail Operations: Gain practical experience in inventory management, visual merchandising, and store operations.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or specialized roles within Michaels.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a niche area of retail, alongside core competencies in customer service and operations. The challenges are typical of a hands-on retail role with a custom product component.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unsure about their framing choice?"

• Problem-Solving: "Imagine a customer is unhappy with their custom frame. What steps would you take to resolve the issue?" "How would you prioritize tasks if you had multiple framing orders due and customers waiting?"

• Skill & Learning: "What experience do you have with measuring or operating tools?" "How do you approach learning new technical skills?" "What interests you about custom framing?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you contribute to a positive team environment?"

• "How do you align with our company values of creativity and customer focus?" Portfolio Presentation Strategy:

• While a formal portfolio isn't required, be prepared to discuss your resume achievements in detail.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers about past experiences, especially those related to customer service, problem-solving, or attention to detail.

• Highlight any personal projects or hobbies that demonstrate creativity, craftsmanship, or an interest in art and design.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a willingness to learn, and an understanding of the retail environment and Michaels' brand. Be ready to articulate your ability to handle both customer interactions and operational tasks.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, measuring, or crafts. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "operational tasks."

• Prepare for Role-Play: Anticipate potential role-playing scenarios where you might demonstrate how you would greet a customer, offer assistance, or handle a common retail situation.

• Research Michaels: Familiarize yourself with Michaels' product offerings, especially their custom framing services, and understand their brand values and commitment to creativity.

• Highlight Availability: Be clear about your availability, particularly regarding evenings, weekends, and potential early mornings, as this is crucial for part-time retail roles.

⚠️ Important Notice: This enhanced job description provides a comprehensive overview based on the provided input and industry standards. Specific details regarding responsibilities, benefits, and interview processes should be confirmed directly with Michaels Stores during the application and interview stages.