Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Las Cruces, New Mexico, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: 2026-06-26

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Executes custom framing solutions for customers, focusing on building strong customer relationships and delivering high-quality, timely orders.

• Manages retail floor operations, including merchandising, inventory management, and customer assistance to ensure a positive shopping experience.

• Operates point-of-sale systems and handles cash transactions accurately, adhering to company cash handling standards.

• Participates in essential back-of-house operations such as truck unloads and stocking, maintaining store presentation and operational efficiency.

📝 Enhancement Note: This role is positioned as a foundational customer-facing position within a retail environment, emphasizing both sales (custom framing solutions) and operational support (merchandising, stocking, POS). The "Part Time Framer" title suggests a specialization in the framing department, requiring specific technical skills alongside general retail competencies. The "0-2 Years" experience level indicates it's an entry-level to junior role, suitable for individuals developing their retail and technical craft skills.

📈 Primary Responsibilities

• Develop and nurture customer relationships by employing the "Elevated ABC Deliver" methodology to understand needs and create tailored custom framing solutions, driving sales and production targets.

• Ensure the highest quality and timely completion of all custom framing orders, adhering strictly to Standard Operating Procedures (SOPs) and production guidelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as executing SISO (Single Item, Single Order) and Directed Replenishment processes effectively.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring the store environment is well-merchandised, clean, and clutter-free.

• Operate the cash register and manage all cash handling procedures with accuracy and integrity, adhering to company standards for financial transactions.

• Actively participate in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Contribute to shrink and safety programs by following established procedures and maintaining a secure and safe work environment for team members and customers.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive during challenging situations, and embodying the organization's vision and values.

• Assist with the execution of Omni channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing duties and broader retail operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" points to a sales-driven approach within framing, requiring consultative selling skills. The inclusion of "SISO and Directed Replenishment" suggests a structured approach to inventory management within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic computer proficiency for POS systems and potential order management software.

• Fundamental measuring skills for accurate custom framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and approachable demeanor.

• Basic cash handling and transaction processing skills.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Physical stamina to stand for long periods, lift heavy items, and perform manual tasks. Preferred Skills:

• Prior retail experience, particularly in a sales-focused role.

• Proven experience in selling products or services, with an aptitude for consultative selling.

• Familiarity with custom framing processes or a strong interest in learning the craft.

• Experience with visual merchandising and maintaining store presentation standards.

📝 Enhancement Note: The "0-2 Years" experience level and the "basic" skill requirements suggest this role is designed for individuals new to the framing or retail industry. The emphasis on operating specific equipment (framing equipment, glass cutter) indicates a need for hands-on training and skill development on the job. The "preferred" skills point towards candidates who can accelerate their contributions with existing retail or sales backgrounds.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples demonstrating successful customer engagement and problem-solving in a retail or service context.

• Documentation of any process improvements or efficiencies you've contributed to in previous roles (even informal ones).

• Visual examples of organized workspaces or merchandising efforts, if applicable.

• Evidence of attention to detail in tasks that require precision. Process Documentation:

• Ability to learn and adhere to established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Willingness to document personal workflows or efficiency improvements for personal development or team sharing.

• Understanding of how to measure personal performance against defined sales or production targets.

📝 Enhancement Note: For an entry-level role, a formal "portfolio" isn't typically expected. Instead, the focus will be on demonstrating learned skills and understanding through interview discussions and practical assessments. The requirements here imply a need to showcase an aptitude for learning processes, attention to detail, and a customer-centric approach, which can be discussed or demonstrated through examples of past work or hypothetical scenarios.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail sales associates with specialized duties in Las Cruces, New Mexico, the estimated hourly wage is between $12.00 - $16.00 per hour. This range accounts for the specialized framing skills required and the entry-level experience level.

Benefits:

• 401(k) with employer match (eligibility requirements apply)

• Employee Assistance Program (EAP) for confidential support

• Medical, Dental, and Vision coverage (eligibility requirements apply)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Commuter benefits to assist with transportation costs

• Tuition assistance to support continued education

• Adoption assistance for eligible team members

• Various voluntary insurance options for added protection

• Employee discounts on Michaels products and partner discount programs

• Paid Time Off (accrual based on hours worked and eligibility)

Working Hours: This is a part-time position. Typical hours will vary based on business needs, including nights, weekends, and potentially early mornings. Specific weekly hours are not guaranteed and will fluctuate.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail roles in the specified location, considering the additional technical skill requirement for framing. Actual compensation will be determined by the company based on experience, performance, and local market conditions. The benefits listed are comprehensive for a retail environment, with many dependent on eligibility criteria.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, operating a vast network of physical stores and an online presence.

Company Size: Large (Over 10,000 employees globally). This indicates a structured corporate environment with established processes and career development pathways.

Founded: 1973. With a long history, Michaels has a well-established brand identity and operational framework.

Team Structure:

• The store team typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and Team Members (Sales Associates, Framers, etc.).

• This role likely reports directly to a Framing Lead or a Store Manager/Assistant Manager responsible for the framing department.

• Collaboration is expected across all store functions, including sales floor, receiving, and customer service, with a specific focus on cross-functional support for custom framing orders. Methodology:

• Customer-centric approach, emphasizing relationship building and problem-solving ("Elevated ABC Deliver").

• Data-driven store operations, focusing on sales performance, inventory management (SISO, Directed Replenishment), and loss prevention.

• Process-oriented execution, with strong adherence to Standard Operating Procedures (SOPs) for all tasks, from sales to stocking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is deeply rooted in creativity, customer engagement, and operational efficiency. For a retail associate, this means a focus on providing exceptional customer experiences, maintaining store standards, and contributing to overall team success. The size and history of Michaels suggest stability and opportunities for growth within a structured framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Junior Associate. This position is designed for individuals starting their career in retail operations or looking to develop specialized craft skills in custom framing. It requires learning and executing established procedures rather than strategic development.

Reporting Structure: The Part Time Framer will report to a designated supervisor within the store, likely a Framing Lead, Assistant Store Manager, or Store Manager. This structure provides direct guidance and oversight for daily tasks and performance.

Operations Impact: While not directly managing large-scale operations, this role's impact is significant at the store level. By delivering quality custom framing and excellent customer service, the Framer directly contributes to customer satisfaction, repeat business, and the store's overall sales performance and reputation. Efficient operations in framing and on the sales floor reduce waste and improve profitability.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, materials, and design consultation, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Management Track: Develop broader retail management skills, including visual merchandising, inventory control, and team leadership, with potential progression to Team Lead or Assistant Store Manager positions.

• Cross-Functional Training: Gain experience in other store departments, such as visual merchandising or receiving, to develop a comprehensive understanding of retail operations.

• Leadership Potential: Demonstrate initiative, strong work ethic, and customer focus to be considered for roles with increased responsibility and leadership opportunities within the store or potentially at the corporate level.

📝 Enhancement Note: The growth path for this role is primarily within the retail store environment. The emphasis is on mastering the craft of framing and excelling in customer service and basic retail operations. Progression often involves demonstrating consistent performance, a strong work ethic, and the ability to take on more responsibility.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing area. The environment is dynamic, customer-facing, and requires constant interaction with shoppers and team members.

Office Location(s): Store - 2200 E. Lohman Ave, #100, Las Cruces, New Mexico. This location is a standard retail store environment.

Workspace Context:

• The primary workspace includes the retail sales floor and the custom framing shop.

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring adherence to safety protocols.

• Collaborative workspaces exist on the sales floor for customer interaction and team communication.

• Access to climate-controlled areas for customers and most stock, though some stock rooms might not be climate-controlled.

Work Schedule: The schedule is part-time and will include nights, weekends, and early mornings based on business needs. Flexibility is key, as this role supports store operating hours and customer demand, especially during peak seasons.

📝 Enhancement Note: The work environment is typical for a retail associate, with the added element of a specialized production area (the frame shop). Candidates should be comfortable with a fast-paced, customer-interactive setting and the physical demands of both sales floor and production tasks. The need to work weekends is a critical aspect of this role's environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, retail interest, and availability.

• In-Person Interview: Typically with the Store Manager or Framing Lead. This will involve questions about customer service experience, problem-solving skills, retail aptitude, and motivation for the role. Be prepared to discuss your understanding of custom framing and your willingness to learn.

• Skills Assessment: A practical demonstration or discussion may be required to assess basic measuring skills, comfort with tools, and ability to follow instructions. This is crucial for the framing aspect of the role.

• Final Interview/Offer: May involve a brief discussion with another manager or HR representative, followed by a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't strictly required for this entry-level role, be prepared to discuss past experiences that demonstrate key skills.

• For custom framing, be ready to describe how you would approach a customer inquiry, from understanding their needs to suggesting solutions.

• If you have any examples of projects you've completed (even personal ones) that show attention to detail, craftsmanship, or problem-solving, have them ready to discuss.

• Highlight any experience with sales, customer service, or working with tools. Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where you need to help them find a product or solve a problem.

• Process Adherence: Discuss your understanding of why following procedures (SOPs) is important in a retail and production environment.

• Teamwork: Prepare examples of how you've worked effectively as part of a team to achieve a common goal.

📝 Enhancement Note: The interview process for this role will likely focus on assessing a candidate's soft skills, willingness to learn, and basic aptitude for the tasks. Practical demonstrations of skills will be key for the framing aspect. Candidates should emphasize their customer-centric approach and their ability to follow instructions and procedures.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Experience operating a mat cutter, frame saw, staple gun, and potentially a heat press is required or will be trained.

• Glass Cutter: Proficiency in using a glass cutter for custom-sized framing glass.

• Measuring Tools: Rulers, tape measures, and other precision measuring instruments for accurate order fulfillment.

Analytics & Reporting:

• POS System: Experience with retail point-of-sale systems for processing transactions, managing sales, and potentially voiding/returning items.

• Inventory Management Systems: Familiarity with systems for tracking stock levels, processing incoming shipments (truck unloads), and managing replenishment (SISO, Directed Replenishment).

CRM & Automation:

• Customer Relationship Management (CRM) Principles: Understanding the importance of building customer relationships, as emphasized by "Elevated ABC Deliver." While a formal CRM system might not be directly used by this role, the principles of customer engagement are paramount.

• Basic Computer Skills: Proficiency in using computers for timekeeping, internal communications, and accessing training materials.

📝 Enhancement Note: The technology stack for this role is primarily focused on specialized framing equipment and standard retail operational tools like POS systems. The emphasis is on hands-on operational skills and the ability to learn specific machinery and software used within Michaels.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: A core value at Michaels, encouraging a passion for artistic expression and helping customers celebrate life's moments through custom framing and crafts.

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service, personalized solutions, and a welcoming environment.

• Integrity & Accountability: Upholding company standards, handling transactions accurately, and taking ownership of responsibilities, from framing quality to store presentation.

• Teamwork & Respect: Collaborating effectively with colleagues, supporting team goals, and maintaining a positive and respectful workplace for all.

• Efficiency & Quality: Striving for both speed and accuracy in production and sales, ensuring that custom framing orders are completed efficiently without compromising on quality.

Collaboration Style:

• Cross-Functional Support: Team members are expected to support each other across different store functions, from assisting customers on the floor to helping with stock or framing tasks when needed.

• Process-Oriented Communication: Clear communication regarding orders, customer needs, and operational tasks is essential, often following established protocols.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve individual performance and team operations.

📝 Enhancement Note: The team culture at Michaels is built around fostering creativity, delivering excellent customer experiences, and maintaining efficient store operations. For a Part Time Framer, this means being an engaged team player who is passionate about helping customers express themselves and contributing to a positive and productive store environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Learning Specialized Skills: Mastering the intricacies of custom framing equipment, materials, and design principles can be challenging for those new to the craft.

• Balancing Sales and Production: Effectively managing customer consultations, order creation, and the actual production of frames within time constraints.

• Physical Demands: The role requires significant standing, lifting, and manual dexterity, which can be physically demanding over a part-time schedule.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex artistic visions.

Learning & Development Opportunities:

• Framing Craftsmanship: Opportunities to develop a deep understanding of framing techniques, materials science, and design best practices, becoming an expert in custom framing.

• Retail Sales & Service Excellence: Enhancing consultative selling skills, customer relationship management, and problem-solving abilities within a retail context.

• Operational Workflow Mastery: Gaining proficiency in retail operations, including inventory management, visual merchandising, and POS system utilization.

• Cross-Training: Potential to learn other aspects of store operations, broadening skill sets and increasing value to the team.

📝 Enhancement Note: The role presents opportunities to learn a valuable craft and develop strong customer-facing skills. Overcoming the initial learning curve for framing tools and techniques will be key. The growth potential lies in becoming a recognized expert within the framing department and a reliable, versatile member of the store team.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to learn a new skill or operate new equipment. How did you approach it?" (Focus on your learning process, asking questions, practicing).

• "How would you handle a customer who is unsure about their custom framing choices?" (Emphasize active listening, offering options, guiding them based on their art and budget).

• "What does excellent customer service mean to you, especially in a creative retail environment?" (Highlight personalization, problem-solving, and creating a positive experience). Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?" (Connect your passion for creativity, art, or hands-on work to the role).

• "How do you handle busy periods or multiple customer demands simultaneously?" (Showcase your ability to prioritize, stay calm, and manage tasks efficiently).

• "What do you know about Michaels' commitment to creativity and customer experience?" (Demonstrate you've researched the company and understand its core values). Portfolio Presentation Strategy:

• If you have any personal framing projects or examples of detailed work, be prepared to briefly showcase them and explain the process you used.

• Discuss specific customer service scenarios you've encountered and how you resolved them, highlighting your problem-solving and communication skills.

• Be ready to articulate your understanding of why accuracy in measuring and following instructions is critical for custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a proactive learning attitude, strong customer service skills, and an appreciation for the creative aspect of the role. For this position, personality, willingness to learn, and basic aptitude are as important as prior experience.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Clearly highlight any previous retail, customer service, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Portfolio Preparation (Verbal): Be ready to discuss specific examples from your past that demonstrate your ability to learn new skills, provide excellent customer service, and pay attention to detail. If you have any personal craft projects, be prepared to talk about them.

• Interview Practice: Practice answering common retail interview questions, focusing on your customer service approach, problem-solving abilities, and your interest in the framing aspect of the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and its focus on creativity and customer experience. Understand the importance of custom framing as a key service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.