Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: North Bay, Ontario, Canada

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-05-29

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute the full cycle of custom framing sales and production, from customer consultation to order fulfillment.

• Drive sales and achieve production targets by building strong customer relationships through personalized design consultations.

• Maintain visual merchandising standards and ensure product availability within the custom framing department and the broader retail store.

• Operate retail point-of-sale systems, manage cash handling, and support omni-channel fulfillment processes.

• Uphold operational standards, including safety, shrink prevention, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: While the title is "Part Time Framer," the role encompasses significant customer interaction, sales, and operational duties within a retail environment. The "build customer relationships" and "deliver sales and production results" aspects indicate a strong focus on consultative sales within the framing service.

📈 Primary Responsibilities

• Conduct in-depth customer consultations to understand their framing needs, preferences, and budget, translating these into compelling custom framing solutions using elevated selling techniques (Elevated ABC Deliver).

• Accurately measure artwork and select appropriate framing materials (mouldings, mats, glass, backing) to create high-quality, custom-designed frames.

• Operate framing equipment, including mat cutters, jointers, and pressing machines, with precision and adherence to safety protocols.

• Manage framing order production to ensure timely completion and meet quality standards, minimizing errors and rework.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting in-store signage (SISO) and directed replenishment efforts.

• Provide exceptional customer service by actively engaging customers, assisting with product location, and offering solutions to meet their creative project needs.

• Process transactions accurately using the cash register and adhere to all cash handling procedures and standards.

• Support omni-channel initiatives, including order pickup, online order fulfillment, and in-store fulfillment as required.

• Participate in truck unloading and stocking processes, ensuring compliance with company standards and efficient inventory management.

• Proactively support company-wide shrink and safety programs to maintain a secure and accident-free work environment.

• Foster a positive and respectful work environment, embodying company values and serving as a role model for customer service and teamwork.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, technical framing skills, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer engagement that candidates should research.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, suggesting a focus on practical skills and on-the-job training.

Experience:

• Demonstrated ability to learn and operate specialized framing equipment and tools.

Required Skills:

• Basic computer proficiency for order entry, system navigation, and potentially design software.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with an aptitude for building rapport and understanding customer needs.

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Previous retail sales experience, particularly in a consultative or design-focused capacity.

• Experience selling products or services, demonstrating an understanding of sales cycles and customer persuasion.

• Familiarity with art, design principles, or custom framing processes.

• Experience with visual merchandising and maintaining store appearance standards.

📝 Enhancement Note: The "0-2 years" experience level suggests that candidates with strong foundational skills and a willingness to learn are encouraged to apply, with preference given to those with prior retail or sales exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While not explicitly required, a portfolio showcasing previous work in custom framing, design projects, or retail sales achievements would be highly beneficial. This could include:
  • Visual Examples: Photos of completed custom framing projects, highlighting various styles, materials, and complexities.
  • Sales Achievements: Documentation of sales performance, customer satisfaction scores, or successful upselling/cross-selling examples.
  • Process Documentation: Examples of how you've followed or improved operational processes, such as order management or customer service workflows.

Process Documentation:

• Adherence to Standard Operating Procedures (SOPs) is a core requirement. Candidates should be prepared to demonstrate their understanding of and commitment to following established workflows for:

  • Customer consultation and design process.

  • Framing order placement and production.

  • Inventory management and merchandising.

  • Cash handling and point-of-sale operations.

  • Safety and loss prevention protocols.

📝 Enhancement Note: Given the absence of a formal portfolio requirement for an entry-level role, focusing on transferable skills and demonstrating an understanding of operational processes during the interview will be key. If a candidate has prior framing experience, showcasing a few key projects would be advantageous.

💵 Compensation & Benefits

Salary Range: $17.85 - $20.75 CAD per hour. This range is provided based on the job posting and reflects the typical compensation for a Part-Time Framer role in North Bay, Ontario, Canada, considering the part-time nature and entry-level experience expectation.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail hours include nights, weekends, and early mornings. The role may require up to 40 hours per week if business needs dictate, though it is classified as part-time.

📝 Enhancement Note: The salary range is competitive for part-time retail roles in the specified region. The benefits package is robust, particularly for a part-time position, with health insurance and tuition assistance being significant draws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Custom Framing). Michaels is a leading retailer in North America for arts, crafts, and home decor, with a significant specialization in custom framing.

Company Size: Large (Over 1,300 stores in North America). This implies a structured corporate environment with established processes and a broad customer base.

Founded: 1973. Michaels has a long-standing history and established brand presence, indicating a stable and experienced organization.

Team Structure:

• The role operates within a store environment, likely reporting to a Store Manager or a designated Framing Department Lead/Supervisor.

• Collaboration will be required with other store associates across various departments (e.g., sales floor, cashiers, stockroom).

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistency and quality in sales, production, and operations.

• Data-Driven Insights: While not deeply technical for this role, understanding sales performance, inventory levels, and customer feedback likely informs daily operations and strategic decisions at a store level.

• Efficiency Focus: Driving sales and production results efficiently while maintaining a safe and clean environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity and celebration." The culture likely emphasizes creativity, customer engagement, and teamwork within a structured retail framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level (Part-Time). This role is foundational, focusing on developing core retail and customer service skills, with a specific specialization in custom framing.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct oversight from a Framing Department Lead or Supervisor for framing-specific tasks and sales targets.

Operations Impact: Directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and a well-maintained shopping environment. Contributes to operational efficiency through accurate order processing and adherence to SOPs.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, materials, and techniques.

• Retail Advancement: Potential to move into roles such as Sales Associate, Key Holder, Department Specialist, or Assistant Manager within Michaels stores.

• Management Track: With demonstrated performance and leadership potential, opportunities may arise for Store Management positions.

• Cross-Functional Learning: Gain experience in various aspects of retail operations, from merchandising and inventory to customer service and sales.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path is within the retail store operations. The company's emphasis on internal development suggests that strong performers can find opportunities for advancement.

🌐 Work Environment

Office Type: Public retail store setting. This includes the main sales floor, a dedicated custom framing shop area, and potentially stock rooms.

Office Location(s): North Bay, Ontario, Canada (850 McKeown Ave).

Workspace Context:

• The framing shop involves working with specialized equipment (glass cutter, heat press) and materials.

• The retail environment requires constant interaction with customers and team members.

• Work hours include nights, weekends, and early mornings, typical for the retail sector.

• While most public areas are climate-controlled, some stock rooms may not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule: Part-time. Specific daily and weekly schedules will vary based on store needs, customer traffic, and operational demands. Flexibility is often a requirement in retail roles.

📝 Enhancement Note: The work environment is dynamic and requires adaptability. The framing shop has specific safety considerations due to the tools and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application followed by a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: Typically involves meeting with the Store Manager or Framing Department Lead. Expect questions covering customer service scenarios, problem-solving, and motivation for applying.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially an aptitude test for operating equipment (or discussion on willingness to learn).

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer service, and teamwork.

Portfolio Review Tips:

• If you have prior framing or design work, be prepared to discuss your process, material choices, and how you addressed customer needs.

• For retail sales roles, be ready to share examples of successful customer interactions, sales achievements, or how you resolved customer issues.

Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions like, "How would you handle a customer who is unhappy with their custom frame?" or "How would you approach a customer who seems unsure about their design choices?"

• Problem-Solving: Be ready to discuss how you would manage multiple customer requests simultaneously or resolve a production delay.

• Sales Motivation: Articulate your understanding of consultative selling and how you would identify opportunities to enhance a customer's framing project.

📝 Enhancement Note: For an entry-level role, the interview will likely focus more on soft skills, attitude, problem-solving abilities, and a willingness to learn, rather than extensive technical expertise. Demonstrating passion for creativity and customer service will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Mat cutters, glass cutters, jointers, pressing machines, potentially specialized saws.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially customer accounts.

• Basic Computer Skills: For internal systems, email, and potentially design software (if applicable).

• Measuring Tools: Tape measures, rulers, calipers for precise measurements.

Analytics & Reporting:

CRM & Automation:

• The company utilizes an omni-channel approach, suggesting integrated systems for online orders, in-store pickup, and customer interactions. While the Framer may not directly manage CRM systems, understanding how customer orders are tracked and fulfilled is important.

📝 Enhancement Note: Proficiency with basic computer operations and an aptitude for learning specialized framing equipment are essential. Familiarity with retail POS systems is advantageous.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging customers and team members to explore their creative potential.

• Customer Focus: Prioritizing customer satisfaction through exceptional service and tailored solutions.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity: Adhering to company policies, ethical standards, and safety protocols.

• Efficiency: Striving for timely production, accurate transactions, and organized store operations.

Collaboration Style:

• Cross-Functional Integration: Working closely with sales associates to identify framing opportunities and with stockroom personnel for inventory management.

• Service-Oriented: A shared commitment to assisting customers and ensuring they have a positive experience, whether they are shopping for craft supplies or custom framing.

• Process-Driven: Following established procedures for sales, production, and store operations to ensure consistency and quality across all interactions.

📝 Enhancement Note: The company culture appears to balance a passion for creativity with the structured demands of retail operations. Team members are expected to be both creative problem-solvers and diligent process followers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales activities while ensuring timely and high-quality production of framing orders.

• Customer Expectations: Handling diverse customer needs and expectations, sometimes requiring creative problem-solving for unique framing projects.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with potentially sharp tools, which can be physically demanding.

• Pace of Retail: Adapting to the fast-paced nature of a retail environment, especially during peak seasons or busy weekends.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing techniques, materials, design trends, and preservation methods.

• Sales & Customer Service: Enhance consultative selling skills, customer relationship management, and conflict resolution.

• Retail Operations: Gain a comprehensive understanding of retail store management, inventory control, visual merchandising, and loss prevention.

• Cross-Training: Opportunities to learn about other departments within the store, broadening skill sets.

📝 Enhancement Note: The role offers practical, hands-on learning in both a specialized craft and general retail operations, providing a solid foundation for a career in the retail sector.

💡 Interview Preparation

Strategy Questions:

• Sales & Consultative Approach: "Describe your approach to helping a customer choose the right frame for a valuable piece of art." or "How would you upsell or cross-sell framing options to a customer?"

• Problem-Solving & Prioritization: "Imagine you have a rush framing order due today, but a customer needs immediate help designing a new project. How would you prioritize?"

• Customer Service Excellence: "Tell me about a time you went above and beyond to help a customer." or "How would you handle a customer who is dissatisfied with the framing service?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a framing role?"

• "What does 'creativity' mean to you in a retail context?"

Portfolio Presentation Strategy:

• If you have a portfolio, be ready to walk the interviewer through 1-2 key projects.

• For each project, explain:

  • The customer's needs or the design challenge.
  • Your process and the materials you selected.
  • The final outcome and the customer's reaction.
  • Any lessons learned or improvements you made.

• If you don't have a formal portfolio, prepare to discuss specific examples of your skills and experiences that align with the job requirements, drawing from past retail, customer service, or even personal creative projects.

📝 Enhancement Note: Focus on demonstrating enthusiasm for creativity, a strong customer-centric mindset, and a willingness to learn and follow procedures. Prepare specific examples that showcase your problem-solving and interpersonal skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://michaels.wd5.myworkdayjobs.com/External/job/North-Bay-850-McKeown-Ave/Part-Time-Framer_R00311238

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on skills (measuring, crafting), or retail experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "POS operation."

• Portfolio Preparation (Optional but Recommended): If you have relevant examples of framing work, design projects, or sales achievements, prepare them to discuss during an interview. Even personal creative projects can demonstrate relevant skills.

• Company Research: Familiarize yourself with Michaels' products, services, and company values. Understand their focus on creativity and customer engagement.

• Interview Practice: Prepare answers to common interview questions focusing on customer service, problem-solving, and your motivation for the role. Be ready to discuss your understanding of consultative sales and your ability to learn new technical skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.