Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Citrus Heights, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 25, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Custom Framing Expertise: Develop and execute custom framing solutions to meet customer needs, leveraging an understanding of materials, design principles, and production techniques.

• Customer Engagement & Sales: Build strong customer relationships through personalized consultations, effectively communicating framing options and driving sales of custom framing services and related products.

• Operational Efficiency: Manage daily store operations including inventory, merchandising, cash handling, and stock management to ensure a seamless and efficient retail environment.

• Quality Assurance & Production: Complete custom framing orders to a high standard of quality and within specified timelines, adhering strictly to Standard Operating Procedures (SOPs).

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a customer-facing role with a strong emphasis on sales and relationship building, typical of a specialized retail associate. The "Part-Time" nature suggests a focus on supporting existing operations and customer demand rather than full-scale operational management.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage customers to understand their framing needs and preferences for artwork, photos, and memorabilia.
  • Utilize elevated selling techniques and consultative approaches to recommend appropriate framing solutions, mats, glass, and finishes.
  • Translate customer requirements into detailed framing orders for production.

• Sales & Revenue Generation:

  • Drive custom framing sales through proactive customer engagement and effective product knowledge.
  • Achieve personal sales and production targets by providing exceptional customer experiences.
  • Process customer transactions accurately using the cash register and adhere to cash handling standards.

• Production & Quality Control:

  • Fabricate and assemble custom framing orders with precision, ensuring high-quality craftsmanship.
  • Operate framing equipment, including glass cutters and potentially heat presses, safely and efficiently.
  • Adhere to all Standard Operating Procedures (SOPs) for framing production and order fulfillment.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department and other assigned areas.
  • Execute directed replenishment and SISO (Sales in Store, Order) processes to ensure optimal stock levels.
  • Participate actively in truck un-loading and stocking processes to maintain inventory accuracy and store standards.

• Customer Service & Store Maintenance:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.

  • Maintain a safe, clean, and clutter-free store environment, including all public and back-of-house areas.

  • Support company shrink and safety programs.

📝 Enhancement Note: The responsibilities blend direct sales, customer service, and production tasks. The emphasis on "Elevated ABC Deliver" suggests a specific sales methodology that candidates should research. The inclusion of Omni-channel processes points to a need for familiarity with modern retail fulfillment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail roles. Specific formal education in art or design is not listed as a requirement but may be beneficial.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to learn and operate specialized equipment.

• Experience in sales or customer service is highly preferred. Required Skills:

• Basic computer skills for system operation and order entry.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter.

• Proficiency in cash handling and operating a cash register.

• Strong customer service and interpersonal skills for relationship building.

• Ability to adhere to Standard Operating Procedures (SOPs) and company programs.

• Basic understanding of inventory management and merchandising principles. Preferred Skills:

• Previous retail experience, particularly in a craft, art, or home décor environment.

• Proven experience selling products or services to customers.

• Familiarity with custom framing processes or art presentation.

• Experience with Omni-channel retail operations (e.g., Buy Online, Pick Up In Store).

📝 Enhancement Note: The "0-2" experience level suggests that candidates with some foundational retail skills will be considered, with a focus on trainability for the specific framing duties. The preferred skills highlight a desire for candidates who can quickly contribute to sales targets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this part-time role, candidates are encouraged to prepare examples of how they have:

  • Successfully built customer relationships and driven sales in previous roles.
  • Managed inventory or merchandising tasks to improve store presentation or efficiency.
  • Handled complex customer requests or resolved issues effectively.
  • Demonstrated an understanding of quality control in a production or service setting.

• For candidates with framing experience, visual examples of completed framing projects can be beneficial, but are not a primary requirement. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Understanding of workflow in a retail environment, from customer interaction to order fulfillment and transaction processing, is essential.

• Familiarity with inventory management processes, including receiving, stocking, and replenishment.

📝 Enhancement Note: For an entry-level, part-time role, the "portfolio" is more about demonstrating transferable skills and a strong work ethic through discussion and past experiences rather than a formal presentation of work. The emphasis is on understanding and executing established processes.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

This range is competitive for part-time retail associate roles involving specialized skills like custom framing in the Citrus Heights, CA area. The specific rate will depend on the candidate's experience and qualifications.

Benefits:

• Core Benefits:

  • 401(k) with employer match (eligibility may apply based on hours worked and tenure)
  • Employee Assistance Program (EAP) for confidential support
  • Access to telemedicine services

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may apply based on hours worked)
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care

• Professional Development & Support:

  • Tuition assistance programs for continued education
  • Adoption assistance

• Additional Perks:

  • Commuter benefits

  • Various voluntary insurance options

  • Significant employee discounts on Michaels products

  • Access to partner discount programs Working Hours: This is a part-time position. The exact schedule will vary based on business needs, but will likely include nights, weekends, and early mornings. The role is described as having a standard work environment, implying approximately 40 hours per week is the maximum for a full-time equivalent, but this position is specifically part-time, meaning fewer hours.

📝 Enhancement Note: The salary range is provided, indicating a competitive hourly rate for a specialized part-time retail position in California. The benefits package is comprehensive for a part-time role, with several key benefits available based on eligibility, which is common for retail positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest specialty arts and crafts retailer, serving a broad customer base interested in DIY projects, creative expression, and event celebration.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured processes and career development opportunities.

Founded: 1973. Michaels has a long history and strong brand recognition in the arts and crafts market.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Store Manager or Assistant Manager. The Framer will work alongside other sales associates and potentially a dedicated framing specialist or manager.

• Cross-functional Collaboration: The Framer will collaborate with all store team members to ensure smooth operations, from customer service to inventory management and Omni-channel fulfillment. Collaboration with potentially a regional or district framing specialist for advanced training or support may occur.

• Customer Focus: The company culture heavily emphasizes customer engagement, creativity, and providing solutions that fuel the joy of creation.

Methodology:

• Customer-Centric Approach: The company prioritizes building customer relationships and providing memorable experiences, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong emphasis on Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Data-Driven Operations: While not explicitly detailed for this role, a large retail organization like Michaels typically uses sales data, inventory metrics, and customer feedback to drive operational decisions.

Company Website: www.michaels.com

📝 Enhancement Note: The company's scale and history suggest a well-defined operational framework. The culture emphasizes creativity, customer service, and adherence to established procedures, which are key for a role involving custom work and retail operations.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, specialized retail associate position. It's a foundational role within the store operations team, focused on a specific craft and sales area.

Reporting Structure: Typically reports to the Store Manager or an Assistant Manager who oversees sales floor operations and customer service. May also receive direct guidance from a dedicated Framing or Visual Merchandising lead if present.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer loyalty by providing excellent service and high-quality products. They also contribute to the overall store presentation and operational efficiency by managing their designated areas.

Growth Opportunities:

• Within Framing Specialization: Potential to become a lead or senior framer, taking on more complex projects, training new associates, or managing framing inventory and quality.

• Broader Retail Management: Progression into roles like Key Holder, Assistant Store Manager, or Store Manager, involving broader operational oversight, team leadership, and business management.

• Cross-Departmental Skills: Opportunity to gain experience in visual merchandising, inventory management, and Omni-channel fulfillment, opening doors to other retail operational roles.

• Company-Wide Development: Michaels offers tuition assistance and other programs that can support career advancement within the company or related retail fields.

📝 Enhancement Note: This role is a stepping stone. For individuals seeking a career in retail operations, it offers a clear path from specialized associate to broader management responsibilities within Michaels. The company's size provides ample opportunity for internal mobility.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels store location. The role involves working on the sales floor, in the custom framing area (which may include specialized equipment), and in stock rooms.

Office Location(s): Citrus Heights, California, United States. The specific store address is 6120 Birdcage Centre Ln.

Workspace Context:

• Sales Floor: A dynamic environment with customer traffic, requiring constant engagement and awareness.

• Framing Area: This is a specialized workspace that may involve machinery, tools, and materials related to custom framing. It requires careful adherence to safety protocols.

• Stock Room: May involve manual labor for receiving and organizing inventory. Some stock rooms may not be climate-controlled, while public areas are.

• Collaboration: The environment fosters teamwork among store associates to ensure smooth daily operations and excellent customer service.

Work Schedule: The role is part-time, with work hours including nights, weekends, and early mornings to meet customer demand and store operational needs. Flexibility in scheduling is often a key requirement for part-time retail positions.

📝 Enhancement Note: The work environment is typical of a busy retail store, with specific considerations for the framing area's equipment and materials. The need for flexibility in hours is standard for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Candidates will be screened based on their resume and application, looking for relevant experience, skills, and alignment with basic requirements.

• Phone Screen/Initial Interview: A brief conversation to assess basic qualifications, interest in the role, availability, and cultural fit. May include questions about customer service approach and basic retail experience.

• In-Person Interview: This will likely involve a discussion with the Store Manager or Assistant Manager.

  • Behavioral Questions: Focus on past experiences related to customer service, problem-solving, teamwork, and handling challenging situations.
  • Situational Questions: Present hypothetical scenarios common in a retail framing environment (e.g., "How would you handle a customer unhappy with their framing order?").
  • Skills Assessment: Discussion of basic computer skills, measuring skills, and ability to learn equipment.

• Practical Assessment (Potential): May involve a brief demonstration of measuring skills or a discussion about how they would approach a customer consultation.

• Offer & Onboarding: If successful, an offer will be extended, followed by background checks and onboarding processes.

Portfolio Review Tips:

• While a formal portfolio isn't usually required for this level, be prepared to discuss:

  • Specific examples of customer interactions where you built rapport and successfully sold a product or service.
  • Instances where you managed inventory or merchandising tasks effectively.
  • Any experience you have with tools, equipment, or detailed manual work.
  • How you ensure accuracy and quality in your work.

• Frame your experiences using the STAR method (Situation, Task, Action, Result) to provide clear, concise answers. Challenge Preparation:

• Be ready to articulate how you would approach a customer needing custom framing, from initial greeting to final sale.

• Prepare examples of how you've learned new skills or operated equipment quickly in previous roles.

• Understand the importance of safety protocols when using tools and machinery.

📝 Enhancement Note: The interview process is designed to assess both customer service aptitude and the ability to learn specialized skills. Emphasis will be placed on practical experience and behavioral responses rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machinery used for cutting mats, assembling frames, and potentially for glass cutting or heat pressing. (e.g., mat cutters, frame joiners, glass cutters).

• Glass Cutter: A specialized tool for precise glass cutting.

• Heat Press: Potentially used for mounting or sealing certain types of artwork.

• Measuring Tools: Tape measures, rulers, calipers for accurate measurements.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing sales data, and potentially customer order tracking.

• Inventory Management System: Used for tracking stock levels, managing incoming shipments, and facilitating replenishment.

CRM & Automation:

• Customer Relationship Management (CRM) System: Likely used to track customer orders, preferences, and purchase history to facilitate repeat business and personalized service.

• Order Management System: To input, track, and manage custom framing orders through production.

• Omni-channel Platforms: Systems supporting Buy Online, Pick Up In Store (BOPIS) and other online order fulfillment processes.

📝 Enhancement Note: Proficiency with specialized framing tools is essential. Basic familiarity with POS and inventory systems is expected, and the ability to learn the company's specific CRM and order management software will be crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive, creative experience is paramount.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Collaboration: Working effectively with store associates to achieve common goals.

• Safety & Compliance: Adhering to all safety procedures and company policies.

• Efficiency & Productivity: Maintaining operational standards and meeting production targets.

• Creativity & Inspiration: Contributing to an environment that celebrates and fosters creativity.

Collaboration Style:

• Cross-functional Interaction: Expect to work closely with other sales associates, management, and potentially visual merchandisers to ensure the store runs smoothly.

• Process-Oriented: Collaboration often revolves around executing established procedures for customer service, sales, and production.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: Michaels promotes a culture that blends creativity with operational discipline. The values emphasize customer satisfaction, quality of work, and collaborative problem-solving within a structured retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales activities while also fulfilling custom framing orders accurately and on time.

• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutting, and understanding various framing materials.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions, which can be physically demanding.

• Adapting to Retail Pace: Managing busy periods, especially during holidays or peak crafting seasons, while maintaining service quality.

Learning & Development Opportunities:

• Framing Craftsmanship: Gaining expertise in custom framing techniques, design principles, and material selection.

• Sales & Customer Service Skills: Developing advanced consultative selling and customer relationship management abilities.

• Retail Operations Knowledge: Understanding store management, inventory control, and Omni-channel fulfillment processes.

• Equipment Operation: Becoming proficient with specialized framing machinery and tools.

• Career Pathing: Opportunities to advance into leadership roles within store operations.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills and advance within a large retail organization. Overcoming the challenges requires a blend of technical aptitude, customer service excellence, and adaptability.

💡 Interview Preparation

Strategy Questions:

• Customer Interaction: "Describe a time you helped a customer find the perfect product or solution. How did you build rapport and ensure their satisfaction?" (Focus on consultative selling and relationship building).

• Problem-Solving: "Imagine a customer is unhappy with their custom framing order. What steps would you take to resolve the issue?" (Focus on de-escalation, active listening, and company policy adherence).

• Adaptability & Learning: "Tell me about a time you had to learn a new skill or operate new equipment quickly. How did you approach it?" (Focus on trainability and hands-on learning).

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in a custom framing role?" (Showcase understanding of the brand, passion for creativity, and interest in the craft).

• "How do you contribute to a positive team environment?" (Highlight teamwork, communication, and support for colleagues).

• "What does excellent customer service mean to you in a retail setting?" (Emphasize going above and beyond, personalized attention, and problem resolution). Portfolio Presentation Strategy:

• Verbalize Experience: Be ready to discuss your past roles and responsibilities, focusing on achievements related to sales, customer service, and any hands-on or technical work.

• Demonstrate Understanding: Articulate how you would approach the core responsibilities of the Framer role, such as consulting with a customer on framing needs or ensuring order quality.

• Showcase Enthusiasm: Convey genuine interest in the art and craft of framing and in helping customers bring their creative visions to life.

📝 Enhancement Note: Prepare to discuss concrete examples from your past experience that demonstrate the required skills, especially in customer service, sales, and hands-on work. Emphasize your ability to learn and your enthusiasm for the creative aspect of the role.

📌 Application Steps

To apply for this Part-Time Framer position:

• Visit the Michaels Careers website or the provided Workday link to submit your application.

• Resume Optimization: Ensure your resume clearly highlights any relevant retail, customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased custom framing sales by X%").

• Skill Alignment: Tailor your application to emphasize your basic computer skills, measuring skills, ability to operate equipment, and customer service aptitude.

• Interview Preparation: Practice answering common retail interview questions, focusing on behavioral and situational examples that showcase your strengths in customer engagement, problem-solving, and learning new skills. Be ready to discuss your interest in Michaels and the framing role.

• Company Research: Familiarize yourself with Michaels' products, services, and brand values. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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