Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Syracuse, NY, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 20, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and executing those solutions with quality and timeliness.

• The position involves direct customer interaction, sales, and operational tasks such as merchandising and cash handling.

• Success in this role requires a blend of interpersonal skills, attention to detail, and proficiency with specific framing equipment and tools.

📝 Enhancement Note: While the job title is "Part Time Framer," the description emphasizes a broad retail associate role with a specialization in custom framing. The core function is customer-facing, encompassing sales, service, and operational support, with framing being a key product and service offering.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively listening to their needs and providing personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and production results for custom framing orders.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to their creative needs.

• Framing Operations:

  • Complete custom framing orders with a high degree of quality and adhere to established timelines.
  • Operate framing equipment and glass cutters safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Maintain the visual presentation of assigned areas through effective merchandising and stock management.
  • Participate in truck un-loading and stocking processes to ensure timely and accurate inventory replenishment, adhering to truck standards and budget.
  • Operate the cash register and execute cash handling procedures accurately and according to standards.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support company shrink and safety programs, acting as a role model for positive behavior and commitment to organizational values.

  • Interact with others respectfully, remaining positive and professional even in challenging situations.

  • Assist with Omni channel processes, ensuring a seamless customer experience across various touchpoints.

📝 Enhancement Note: The responsibilities blend direct customer service and sales with operational duties. The emphasis on "Elevated ABC Deliver" and "SOPs" suggests a structured approach to customer engagement and operational execution, common in retail environments aiming for consistent brand experience and efficiency.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, demonstrating foundational literacy and numeracy. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Experience in a role requiring direct sales or service to customers is a plus. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Framing Equipment Operation: Proficiency or ability to learn to operate specialized framing equipment, including saws, mat cutters, and potentially heat presses.

• Glass Cutting: Skill in safely and accurately cutting glass to size for framed items.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide satisfactory solutions.

• Cash Handling: Accuracy and trustworthiness in managing financial transactions through the cash register.

• Merchandising & Store Presentation: Ability to maintain visually appealing displays and organized product areas.

• Adherence to SOPs: Capability to follow established procedures and guidelines for operational consistency and compliance.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services, understanding sales techniques, and meeting sales targets.

• Custom Framing Knowledge: Prior experience or a strong passion for art, design, and custom framing techniques.

• Inventory Management: Familiarity with stock management, replenishment, and loss prevention strategies.

• Team Collaboration: Ability to work effectively with colleagues to achieve store goals.

📝 Enhancement Note: The requirements are entry-level, focusing on fundamental skills and a willingness to learn specific operational tasks. The "0-2 years" experience level indicates that extensive prior experience is not mandatory, making it accessible for individuals new to the workforce or retail.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume or during interviews. This could include:
  • Customer Success Stories: Briefly describing instances where you went above and beyond to help a customer find a solution or achieve satisfaction.
  • Problem-Solving Examples: Instances where you encountered a challenge (e.g., a difficult customer request, a stock issue) and how you resolved it effectively.
  • Process Improvement Ideas: If applicable, any suggestions you might have made in previous roles to improve efficiency or customer experience.
  • Measurement Accuracy Examples: Demonstrating a track record of precision in tasks requiring measurement or detail.

Process Documentation:

• Candidates should demonstrate an understanding of and willingness to follow Standard Operating Procedures (SOPs). This includes:

  • Following established workflows for custom framing order placement, production, and completion.

  • Adhering to defined processes for cash handling, inventory management, and merchandising.

  • Understanding and applying safety protocols related to equipment operation and store environment.

📝 Enhancement Note: For an entry-level, part-time retail role, a formal portfolio is unlikely. The emphasis will be on demonstrating foundational skills and a strong understanding of process adherence during the interview and application process. Highlighting past experiences that showcase customer service, problem-solving, and attention to detail will be key.

💵 Compensation & Benefits

Salary Range:

• $16.25 - $19.10 per hour

• This range is competitive for part-time retail positions involving specialized skills like custom framing, considering the location and the retail industry. Benefits:

• For eligible team members:

  • Retirement Savings: 401(k) with employer match.
  • Health & Wellness:
    • Employee Assistance Program (EAP) for confidential support.
    • Medical, Dental, and Vision coverage options.
    • Telemedicine services for convenient healthcare access.
  • Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter Benefits: Assistance with transportation costs.
  • Education Support: Tuition assistance and adoption assistance programs.
  • Insurance: Various voluntary insurance options available.
  • Employee Perks:

    • Generous employee discounts on Michaels products.

    • Access to partner discount programs. Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling.

• The role may require working nights, weekends, and early mornings, reflecting typical retail operating hours.

• The role is described as "Part time," which typically implies fewer than 30-35 hours per week, though specific hours are not detailed.

📝 Enhancement Note: The salary range provided is specific and falls within typical hourly wages for skilled retail associates in the US. The benefits package, while common for full-time roles, is noted as being available to eligible team members, which is standard for part-time positions where eligibility might depend on hours worked or tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (Over 10,000 employees globally)

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing presence as a leading retailer in its sector.

Team Structure:

• Store-Level Operations: This role operates within a specific retail store, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Specialist).

• Cross-functional Collaboration: The Framer will collaborate with other store associates, including cashiers, stock associates, and potentially other department specialists, to ensure overall store operations run smoothly. Collaboration also extends to Omni channel fulfillment processes, linking online and in-store experiences.

• Departmental Focus: While part of the broader store team, there is a specific focus on the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through initiatives like "Elevated ABC Deliver."

• Process Adherence: A strong emphasis is placed on following Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operations.

• Data-Informed Operations: While not explicitly detailed for this role, the company's scale suggests an underlying reliance on sales data, inventory management systems, and customer feedback to drive decisions.

• Efficiency and Safety: The role requires participation in stocking, truck unloads, and maintaining a safe work environment, indicating a focus on operational efficiency and team member well-being.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a creative hub, fostering a culture of "joy of creativity and celebration." The company's large size and established history suggest a structured operational framework, but also opportunities for individuals to contribute to the customer experience and store performance.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with Specialized Function

• This role is designed for individuals beginning their careers in retail or seeking part-time opportunities. It provides foundational experience in customer service, sales, visual merchandising, and operational tasks specific to a retail environment. The "Framer" aspect adds a specialized skill component that can be developed. Reporting Structure:

• Typically reports to an Assistant Store Manager or a designated Department Lead (e.g., Framing Department Manager, if applicable).

• Works collaboratively with fellow store associates across various functions (sales floor, cash wrap, stockroom). Operations Impact:

• Directly impacts store revenue through custom framing sales and overall customer satisfaction, which drives repeat business and positive word-of-mouth.

• Contributes to operational efficiency by maintaining organized departments, accurate inventory, and adhering to SOPs, thereby supporting the store's financial performance and brand reputation.

• Enhances the customer experience by providing expert advice and creating solutions for their framing needs, aligning with Michaels' mission to fuel creativity. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and sales consultation.

• Advancement within Store: Potential to move into roles with greater responsibility, such as Key Holder, Assistant Manager, or specialized department lead positions, based on performance and availability.

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.

• Leadership Potential: For high performers, opportunities may arise to mentor new team members or take on lead roles in specific areas.

📝 Enhancement Note: While entry-level, this role offers a clear path for growth within the retail sector, particularly within Michaels. The focus on a specialized skill like framing can differentiate a candidate and lead to further development opportunities within the company's operational structure.

🌐 Work Environment

Office Type: Public Retail Store Setting

• The primary work environment is the retail floor of a Michaels store, including the custom framing department and potentially the stockroom. Office Location(s):

• Syracuse-3471 Erie Blvd E, Syracuse, NY, United States.

• The description notes that public areas are climate-controlled, but some stock rooms may not be. Workspace Context:

• Collaborative Environment: The role requires constant interaction with customers and fellow team members, fostering a dynamic and social workspace.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and basic computer systems for operational tasks.

• Customer Interaction Opportunities: High volume of customer interactions, requiring strong interpersonal and communication skills.

• Physical Demands: The environment involves standing for extended periods, regular bending, lifting, carrying, reaching, and stretching, as well as lifting heavy boxes and frames.

Work Schedule:

• This is a part-time position with variable hours.

• Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail business. Flexibility in scheduling is likely required.

📝 Enhancement Note: The work environment is typical for retail, characterized by customer interaction, physical activity, and varied schedules. The framing shop area specifically involves the use of tools and materials that require careful handling and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially a brief phone or video screening to assess basic qualifications and availability.

• In-Person Interview: Typically involves a one-on-one interview with the hiring manager (e.g., Store Manager or Assistant Manager).

• Situational & Behavioral Questions: Expect questions about customer service scenarios, problem-solving, teamwork, and handling difficult situations.

• Skills Assessment: Practical demonstration or discussion of basic measuring skills, computer proficiency, and understanding of framing equipment may occur.

• Cultural Fit: Assessment of alignment with Michaels' values, such as creativity, respect, and customer focus.

Portfolio Review Tips:

• Resume Focus: For this role, your resume is your primary "portfolio." Highlight customer service achievements, any sales successes, experience with tools or detailed tasks, and examples of responsibility.

• Quantify Achievements: Whenever possible, use numbers to demonstrate impact (e.g., "Assisted an average of 50 customers per shift," "Maintained department stock levels with 98% accuracy").

• Highlight Relevant Skills: Explicitly list skills such as "Custom Framing," "Customer Service," "Sales," "Cash Handling," and "Basic Computer Skills."

• Prepare Anecdotes: Have specific stories ready that illustrate your ability to handle customer interactions, solve problems, work in a team, and manage tasks efficiently.

Challenge Preparation:

• Scenario-Based Questions: Be ready to answer "What would you do if..." questions related to customer complaints, stock shortages, or equipment issues.

• Product Knowledge: While not expected to be an expert, show enthusiasm for learning about Michaels products, especially custom framing options.

• Availability Discussion: Be clear about your availability, especially regarding nights, weekends, and holidays, as this is critical for part-time retail roles.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills, customer service aptitude, and the ability to learn specific operational tasks. Demonstrating a positive attitude, reliability, and a willingness to contribute to the team will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and potentially mounting artwork. This includes items like mat cutters, saws, and possibly heat presses.

• Glass Cutter: Essential tool for precisely cutting glass or acrylic for framed items.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate sizing.

• Cash Register / POS System: For processing sales transactions, managing customer accounts, and potentially inventory lookups.

Analytics & Reporting:

• Basic Computer Skills: Implies the ability to use a computer for tasks such as looking up product information, accessing training modules, or potentially basic reporting on sales or inventory.

• POS System Reports: May involve viewing end-of-day sales reports or inventory counts generated by the POS system.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated, the "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that may be supported by CRM principles or software for tracking customer preferences and sales history.

• Omni Channel Systems: Integration with online platforms to manage buy-online-pickup-in-store (BOPIS) orders, ship-from-store, or other e-commerce fulfillment processes.

📝 Enhancement Note: The technology stack is primarily focused on operational execution within a retail setting. Proficiency with specialized framing tools and standard retail POS systems is key. Familiarity with e-commerce integration is a plus given the mention of Omni channel processes.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive experiences through helpful service and tailored solutions.

• Creativity & Inspiration: Contributing to an environment that celebrates creativity and helps customers bring their artistic visions to life.

• Teamwork & Respect: Collaborating effectively with colleagues, fostering a positive and respectful work environment where everyone's contributions are valued.

• Efficiency & Quality: Striving for operational excellence through adherence to SOPs, attention to detail, and timely completion of tasks, particularly in custom framing.

• Integrity: Upholding company standards in cash handling, inventory management, and customer interactions.

Collaboration Style:

• Cross-functional Support: Team members are expected to assist each other across different store functions to ensure smooth operations and excellent customer service.

• Open Communication: Encouraging clear communication regarding customer needs, operational issues, and task completion.

• Shared Goals: Working together to achieve store sales targets, maintain presentation standards, and ensure a positive shopping experience for all customers.

• Learning & Development: A culture that supports learning new skills, such as custom framing techniques, and sharing knowledge among team members.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. The values are geared towards fostering a positive, productive, and customer-centric retail environment where teamwork and respect are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing consultations, sales, operational tasks (stocking, merchandising), and cash handling simultaneously.

• Managing Customer Expectations: Effectively addressing diverse customer needs and creative visions for custom framing, which can sometimes be complex or unique.

• Physical Demands: The role requires physical stamina for standing, lifting, and moving around the store for extended periods.

• Learning Curve for Framing Equipment: Mastering the operation of specialized framing tools and techniques safely and efficiently.

• Variable Work Schedule: Adapting to a part-time schedule that includes nights, weekends, and potentially holidays.

Learning & Development Opportunities:

• Custom Framing Expertise: Developing specialized skills in art, design, and framing techniques, becoming a go-to resource for customers.

• Sales & Customer Service Skills: Enhancing abilities in consultative selling, relationship building, and problem-solving within a retail context.

• Operational Proficiency: Gaining experience in retail operations, including merchandising, inventory management, and POS systems.

• Industry Knowledge: Learning about art, design trends, and materials used in custom framing.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or other areas of Michaels.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a niche area of retail. The challenges are typical of a hands-on, customer-facing retail position, with growth potential tied to mastering these responsibilities and demonstrating leadership qualities.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Tell me about a time you dealt with a difficult customer." "How would you handle a situation where a customer is unsure about their framing choice?"

  • Preparation: Prepare STAR method (Situation, Task, Action, Result) examples focusing on empathy, problem-solving, and achieving positive outcomes.

• Sales Approach: "How would you approach a customer who is browsing the framing samples?" "What steps would you take to sell a custom framing solution?"

  • Preparation: Focus on consultative selling – understanding needs before pitching solutions. Emphasize building rapport and highlighting the value of custom framing for their art.

• Operational Understanding: "What does good merchandising look like to you?" "How do you ensure accuracy in your work?"

  • Preparation: Demonstrate an understanding of store presentation standards and the importance of precision, especially for framing. Mention adherence to SOPs.

Company & Culture Questions:

• "Why Michaels?" "What interests you about custom framing?" "How do you contribute to a positive team environment?"

  • Preparation: Research Michaels' mission, values, and product offerings. Express genuine interest in creativity, art, and helping customers. Highlight teamwork and a positive attitude.

• Understanding of the Role: "What do you understand this role to entail?"

  • Preparation: Refer back to the job description, emphasizing customer service, custom framing sales, and operational duties.

Portfolio Presentation Strategy:

• Resume as Portfolio: Treat your resume as your primary portfolio. Ensure it clearly lists relevant skills, experiences, and any quantifiable achievements related to customer service, sales, or detail-oriented tasks.

• Anecdotal Evidence: Be prepared to verbally "walk through" specific examples from your past experiences that demonstrate your capabilities in areas like problem-solving, customer engagement, or precision work.

• Show Enthusiasm for Learning: Since this is an entry-level role with specialized skills, demonstrate eagerness to learn framing equipment and techniques.

📝 Enhancement Note: Interview preparation should focus on showcasing strong customer service skills, a proactive attitude, and a willingness to learn. Be ready to provide specific examples that align with the company's values and the operational demands of the role.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels careers portal.

• Tailor Your Resume: Ensure your resume clearly highlights any customer service, sales, or detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "custom framing," and "attention to detail."

• Prepare Your Anecdotes: Think of specific examples from past jobs or experiences that demonstrate your ability to handle customer interactions, solve problems, work as part of a team, and perform tasks requiring precision.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understanding their mission to "fuel the joy of creativity" will be beneficial.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on situational and behavioral questions related to customer service and retail operations.

⚠️ Important Notice: This enhanced job description has been generated by AI to provide a comprehensive overview based on industry standards and the provided input. Specific details about responsibilities, benefits, and the interview process should always be confirmed directly with Michaels Stores during the application or interview stages.