Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Concord, North Carolina, United States

Job Type: PART_TIME

Category: Retail / Art & Design / Sales Operations

Date Posted: May 09, 2026

Experience Level: 0-2 years

🚀 Role Summary

• This role focuses on providing exceptional customer service and building relationships to deliver custom framing solutions, directly contributing to store sales targets.

• Responsibilities include operating framing equipment, ensuring high-quality production of framing orders within established timelines, and maintaining department standards.

• The position involves general retail operations such as cash handling, merchandising, and assisting with inventory management and truck unloads.

• Adaptability is key, as the role requires supporting omni-channel processes and maintaining a safe, clean, and well-organized store environment for customers and team members.

📝 Enhancement Note: While the title is "Framer," the responsibilities clearly indicate a customer-facing retail role with a specialization in custom framing services. The emphasis on sales, customer relationships, and general store operations positions this as a blend of retail sales and a specialized craft, with significant overlap into customer service operations and point-of-sale (POS) transaction management. The "0-2 years" experience level suggests that extensive prior framing experience is not mandatory, but a willingness to learn and a foundational understanding of customer service and basic operations are crucial.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with shoppers, understanding their art and framing needs, and providing elevated design consultations using the Elevated ABC Deliver methodology.

• Drive sales and production results by effectively selling custom framing solutions and ensuring timely, high-quality completion of all framing orders.

• Maintain the visual presentation and stock levels of the ready-made frame department, including managing SISO (Sales In, Stock Out) and Directed Replenishment processes to ensure product availability and appealing displays.

• Deliver friendly and efficient customer service by assisting customers with locating products, answering inquiries, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs for all operational tasks, including cash handling, safety protocols, and shrink prevention initiatives.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established standards and timely completion within budget parameters.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Assist customers with omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, ensuring a seamless customer experience.

📝 Enhancement Note: The primary responsibilities are heavily weighted towards customer interaction, sales, and operational execution within a retail environment. The "Elevated ABC Deliver" methodology is a specific sales and customer engagement framework that applicants should research. The emphasis on SOPs and specific processes like SISO and Directed Replenishment highlights the importance of procedural adherence in this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a mandatory requirement.

Experience:

• 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer skills for POS systems and potentially order management.

• Basic measuring skills for custom framing projects.

• Ability to learn and operate framing equipment safely and efficiently.

• Proficiency in using a glass cutter and other framing tools.

• Strong customer service and interpersonal skills to build rapport and assist customers.

• Basic cash handling and transaction processing skills.

Preferred Skills:

• Prior retail experience, particularly in a specialty retail or art-related environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with merchandising principles and visual presentation standards.

• Basic understanding of inventory management concepts.

📝 Enhancement Note: The "0-2 years" experience level indicates this is an entry-level to junior position. The core requirements lean towards transferable skills like customer service, basic technical aptitude, and a willingness to learn specific craft skills. The ability to operate framing equipment and a glass cutter, while listed as "minimum," implies a hands-on component that requires dexterity and adherence to safety protocols.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this specific part-time role, candidates with a background in visual arts, design, or crafts are encouraged to highlight relevant projects.

• Demonstrations of attention to detail through previous work examples (e.g., crafting, art projects) can be beneficial.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs) as outlined by Michaels.

• Ability to articulate how they would ensure quality and timeliness in custom framing orders, demonstrating an understanding of production workflows.

• Familiarity with or ability to quickly learn point-of-sale (POS) systems and cash handling procedures.

📝 Enhancement Note: For an entry-level position like this, a traditional operations portfolio is unlikely to be a formal requirement. However, the emphasis on "quality and on-time" production and adherence to SOPs means candidates should be prepared to discuss their approach to process. Highlighting any experience with visual arts, craft projects, or demonstrating a methodical approach to tasks will be more relevant than a formal process documentation portfolio.

💵 Compensation & Benefits

Salary Range: As this is a part-time retail position in Concord, North Carolina, the hourly wage is likely to fall within the state and local minimum wage laws, plus potential for commission or bonuses based on sales performance. Based on industry standards for similar part-time retail roles with sales components in the Concord, NC area, an estimated range would be $10.00 - $15.00 per hour, depending on experience and performance.

Benefits:

• Health Insurance (medical, dental, and vision) for eligible team members.

• Paid Time Off (PTO) accrual.

• Tuition Assistance programs for continued education.

• Generous employee discounts on Michaels products.

• Potential for performance-based incentives or commissions on custom framing sales.

Working Hours: This is a part-time position. While the standard full-time work week is 40 hours, part-time hours will vary based on business needs and scheduling. Flexibility to work nights, weekends, and early mornings is required.

📝 Enhancement Note: Salary information was not provided. The estimate is based on average part-time retail wages in Concord, NC, considering the sales component. Benefits are explicitly mentioned for both full-time and part-time team members, which is a significant draw for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Custom Framing)

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization. This scale implies structured processes and a focus on consistent customer experience across all locations.

Founded: Michaels was founded in 1973. This long history suggests a stable company with established operational frameworks and a deep understanding of its market.

Team Structure:

• The Part-Time Framer will be part of the store's sales and operations team, working alongside other sales associates, potentially a dedicated framer or design specialist, and reporting to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is expected with fellow team members to manage store operations, customer flow, and task completion.

Methodology:

• Data-driven decision-making is likely employed at the corporate level, with store-level execution focusing on adhering to established sales targets, customer service metrics, and operational efficiency.

• Workflow planning and optimization are evident in the emphasis on SOPs, merchandising standards, and efficient truck unloads.

• Automation and efficiency are supported through POS systems, inventory management tools, and potentially internal training platforms.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail framework. The scale of Michaels means that adherence to established processes and brand standards is paramount. Applicants should be aware of the company's purpose: "to fuel the joy of creativity and celebration."

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level to junior position within the retail operations and sales spectrum. It provides foundational experience in customer service, sales, visual merchandising, and basic operational tasks within a specialty retail environment.

Reporting Structure: The Part-Time Framer typically reports to an Assistant Store Manager or a dedicated Framing Department Manager, who in turn reports to the Store Manager. This structure ensures clear lines of communication and oversight for operational and sales activities.

Operations Impact: The role directly impacts store revenue through custom framing sales and general customer service that drives repeat business. Efficient operations in merchandising, stock management, and POS handling contribute to overall store profitability and customer satisfaction.

Growth Opportunities:

• Specialization: Potential to develop deep expertise in custom framing design, sales techniques, and production, potentially progressing to a Senior Framer or Framing Specialist role.

• Cross-Training: Opportunities to gain experience in other store departments, such as visual merchandising or inventory management, broadening skill sets.

• Leadership Track: With demonstrated performance and leadership potential, progression into supervisory roles like Key Holder, Assistant Manager, or Department Manager is possible within Michaels' retail management structure.

• Skill Development: Continuous learning through company training programs on sales techniques, customer service, product knowledge, and operational procedures.

📝 Enhancement Note: While this is a part-time role, Michaels offers clear pathways for growth. The emphasis is on developing core retail competencies and specialized craft skills. Success in this role can serve as a stepping stone to more senior positions within Michaels' retail operations.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, the custom framing department, and associated stock rooms.

Office Location(s): Concord Mills, Concord, North Carolina. This is a large retail shopping mall environment, implying a busy, high-traffic area.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with the public in a climate-controlled retail space.

• The frame shop area contains specialized equipment like a glass cutter and heat press, necessitating a focus on safety and proper equipment operation.

• Stock rooms may not always be climate-controlled, and outdoor work may be assigned for tasks like retrieving shopping carts or during truck unloads.

• Opportunities for collaboration exist within the store team, fostering a dynamic and interactive work atmosphere.

Work Schedule: Flexible scheduling is essential, with the requirement to work nights, weekends, and early mornings based on store operating hours and business needs. This role is part-time, meaning hours will vary.

📝 Enhancement Note: The work environment is typical of a busy retail setting, with specific considerations for the specialized framing area. The need for flexibility in working hours is a key aspect of this part-time role in a retail context.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: A face-to-face interview at the store location. This will focus on customer service skills, retail experience, understanding of the role, and cultural fit. Be prepared to discuss your approach to customer engagement and problem-solving.

• Skills Assessment: May involve a brief practical demonstration or discussion related to measuring skills, basic computer use, or how you would handle a customer scenario.

• Final Interview/Offer: With store management, focusing on overall fit, availability, and confirming details.

Portfolio Review Tips:

• Since this is a part-time, entry-level role, a formal portfolio is not expected. However, be prepared to discuss any relevant personal projects, artistic endeavors, or craft experiences that demonstrate attention to detail, creativity, and a methodical approach.

• If you have examples of past work (e.g., custom projects, art pieces you've created or framed for friends/family), be ready to describe them and the process you followed.

Challenge Preparation:

• Be ready to answer situational questions, such as: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer you see looking lost in the store?"

• Prepare to discuss your understanding of sales and customer service, and how you would contribute to store sales goals.

• Think about how you would ensure accuracy and quality when working with tools and measurements.

📝 Enhancement Note: The interview process will likely be hands-on and focused on practical skills and customer interaction rather than deep operational strategy. Candidates should highlight their enthusiasm for creativity and customer service.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer accounts.

• Custom Framing Equipment: Including mat cutters, framing guns, specialized saws, and potentially heat presses for mounting or sealing.

• Glass Cutter: Essential for custom-sized glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing jigs.

Analytics & Reporting:

• Basic reporting capabilities within the POS system for sales data and transaction summaries.

CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchase history and preferences.

• "Elevated ABC Deliver" methodology implies a structured approach to customer interaction and relationship building, acting as a form of sales process management.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized craft tools. Proficiency with standard POS systems is expected, and the ability to safely operate framing equipment is a key technical requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Creativity & Passion: Encouraging a love for arts, crafts, and DIY projects, fostering an environment where creativity is celebrated.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and create a positive work environment.

• Integrity & Accountability: Adhering to company policies, SOPs, and exhibiting honesty in all dealings, including cash handling and shrink prevention.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from customer service to production and store maintenance.

Collaboration Style:

• The team likely operates with a collaborative, fast-paced retail environment.

• Open communication and mutual support are encouraged to manage customer flow and complete daily tasks.

• Regular team huddles or brief meetings may be used for updates and to align on priorities.

• A willingness to assist colleagues with customer needs or operational tasks is expected.

📝 Enhancement Note: The culture emphasizes a blend of customer-centric service, a passion for creativity, and operational discipline. Team members are expected to be adaptable, supportive, and committed to upholding company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer service, sales consultations, production tasks, and general store duties simultaneously in a busy retail setting.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, often under time constraints.

• Learning Curve for Framing: Mastering the skills and safety protocols for operating framing equipment and accurately executing custom orders.

• Sales Pressure: Consistently meeting or exceeding custom framing sales targets.

Learning & Development Opportunities:

• Framing Skills Certification: Potential to gain expertise and certifications in custom framing techniques and design.

• Sales Training: Access to company-provided sales training programs to enhance consultative selling and closing skills.

• Retail Operations Fundamentals: Gaining hands-on experience in all facets of retail operations, from POS to inventory and visual merchandising.

• Career Advancement: Opportunities to move into leadership roles within Michaels stores through demonstrated performance and dedication.

📝 Enhancement Note: The challenges are typical of a hands-on retail role with a specialized component. The growth opportunities are focused on skill development within the framing craft and progression into broader retail management roles.

💡 Interview Preparation

Strategy Questions:

• Be prepared to discuss your approach to customer service, especially when dealing with custom projects. For example: "Describe a time you helped a customer find the perfect solution for a unique need."

• Prepare to explain how you would prioritize tasks when faced with multiple demands (e.g., a customer waiting at the counter, a framing order needing completion, and stock needing to be put away).

Company & Culture Questions:

• Research Michaels' mission and values. Be ready to articulate why you are drawn to a company focused on creativity and celebration.

• Understand the "Elevated ABC Deliver" methodology and how you would apply it to build customer relationships.

Portfolio Presentation Strategy:

• If you have personal projects or craft examples, be ready to briefly explain them, focusing on the process, the skills used, and the outcome.

• Highlight your attention to detail and ability to follow instructions, relating it to how you would approach framing projects.

• Emphasize your ability to communicate clearly and translate customer desires into finished products.

📝 Enhancement Note: The interview preparation should focus on showcasing enthusiasm for customer service, a knack for creative problem-solving, and a willingness to learn technical skills. Demonstrating an understanding of sales and operational processes will also be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like attention to detail, measuring, and ability to learn new equipment.

• Portfolio Preparation (Optional but Recommended): Gather examples of personal craft projects, artwork, or any instances where you've demonstrated precision and creativity. Be ready to briefly describe your process and the outcome.

• Interview Practice: Rehearse answers to common retail and customer service interview questions, focusing on scenarios related to sales, problem-solving, and teamwork. Prepare to discuss your understanding of the "Elevated ABC Deliver" process.

• Company Research: Familiarize yourself with Michaels' products, services (especially custom framing), values, and recent company news to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.