Part time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Sunnyvale, California, United States

Job Type: PART_TIME

Category: Retail Operations / Art & Design Services

Date Posted: May 07, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing consultations and solutions, driving sales and production targets.

• Execute operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs for a safe, clean, and well-merchandised store environment.

• Manage the end-to-end framing order process, ensuring high-quality production and timely delivery to meet customer expectations.

• Contribute to overall store operational efficiency through active participation in inventory management, truck unloading, and Omni-channel fulfillment.

📝 Enhancement Note: This role is positioned within the retail operations and art/design services sector, emphasizing a blend of customer-facing sales, hands-on production, and essential store operations. The "Part-Time Framer" title suggests a specialized skill set within a broader retail environment, requiring both customer interaction and technical proficiency in framing.

📈 Primary Responsibilities

• Engage customers using the "Elevated ABC Deliver" methodology to build rapport, understand their needs, and propose tailored custom framing solutions, aiming to achieve sales and production goals.

• Accurately complete custom framing orders from inception to completion, ensuring adherence to quality standards, production timelines, and customer specifications.

• Maintain the presentation and stock levels of the ready-made frame department, including SISO (Sales In Store, Order Out) and Directed Replenishment processes, to maximize sales opportunities.

• Provide exceptional customer service by acknowledging customers, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Uphold operational integrity by strictly following Standard Operating Procedures (SOPs), contributing to shrink reduction, and promoting safety awareness throughout the store.

• Actively participate in the truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget.

• Operate the cash register, execute cash handling procedures with accuracy, and support Omni-channel processes to enhance customer convenience and sales.

• Foster a positive and respectful work environment by interacting constructively with colleagues, remaining positive in challenging situations, and embodying the organization's vision and values.

📝 Enhancement Note: The responsibilities highlight a dual focus: driving sales through consultative framing and maintaining operational standards. The emphasis on "Elevated ABC Deliver" and SOP adherence points to a structured approach to customer engagement and operational execution.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a strict requirement. The role emphasizes practical skills over formal academic qualifications.

Experience: 0-2 years of experience in a customer-facing or operational role. Prior retail experience is preferred, particularly in sales or service environments.

Required Skills:

• Basic computer skills for order entry, system navigation, and potential point-of-sale (POS) operations.

• Fundamental measuring skills for accurate framing order specifications.

• Proficiency in operating framing equipment and using a glass cutter safely and effectively.

• Ability to perform physical tasks including standing for extended periods, bending, lifting, and reaching.

Preferred Skills:

• Previous retail experience, demonstrating an understanding of store operations and customer flow.

• Proven experience in selling products or services, with a consultative approach to understanding customer needs and recommending solutions.

• Familiarity with custom framing processes or similar craft/design-related services.

• Experience with Omni-channel retail processes, such as buy-online-pickup-in-store (BOPIS).

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and a customer-centric attitude, suitable for individuals new to specialized retail roles or those with foundational retail experience. The explicit mention of basic computer and measuring skills, alongside equipment operation, defines the core technical competencies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences that demonstrate their ability to manage tasks effectively, solve problems creatively, and deliver quality results. This could include examples of successful customer interactions, problem resolution, or any visual projects showcasing attention to detail.

• Documented examples of successful sales interactions or consultative selling approaches, if available, can showcase customer engagement skills.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs.

• The ability to articulate how they would ensure quality and timeliness in completing framing orders will be assessed.

• Familiarity with maintaining organized workspaces and visual merchandising standards can be demonstrated through examples of past responsibilities.

📝 Enhancement Note: For an entry-level, part-time role like this, a formal portfolio is unlikely to be a strict requirement. However, candidates can strengthen their application by framing their past experiences (even non-traditional ones) to demonstrate relevant skills like problem-solving, customer service, and attention to detail, which are critical for success in this position.

💵 Compensation & Benefits

Salary Range: $19.75 - $23.20 per hour

This range reflects the compensation for a Part-Time Framer position in Sunnyvale, California, aligning with retail industry standards for specialized roles requiring technical skills and customer interaction in a high-cost-of-living area.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Other benefits as detailed on mikbenefits.com

Working Hours: Part-Time. Specific daily and weekly hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. While the role is part-time, the total number of hours is not specified but typically aligns with standard part-time retail expectations.

📝 Enhancement Note: The salary range provided is specific to the San Francisco Bay Area, known for its high cost of living and competitive retail wages. The benefits package is comprehensive for a part-time role, indicating Michaels' commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts & Crafts, Home Decor, Framing Services)

Michaels operates as a leading North American retailer in the arts, crafts, and home decor sector. This industry context means the company culture often emphasizes creativity, customer inspiration, and community engagement. The framing service adds a specialized, high-touch element to the retail experience.

Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with significant operational scale and numerous employment opportunities.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability, established processes, and a deep understanding of the retail and creative markets.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Team Leads, and individual contributors like Framers and Sales Associates.

• The Framer likely reports to a Framing Manager or a Store Manager/Assistant Store Manager, depending on the store's specific management structure.

Methodology:

• Data Analysis & Insights: While not a data-heavy role, understanding sales trends, inventory levels, and customer preferences is key to merchandising and sales.

• Workflow Planning & Optimization: Efficiently managing framing orders from consultation to completion, and optimizing store layout for customer flow and product accessibility.

• Automation & Efficiency: Utilizing POS systems, inventory management tools, and potentially framing software to streamline operations.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that balances creative expression with efficient retail operations. For a Framer, this means being knowledgeable about products, adept at customer service, and capable of executing precise tasks within established operational frameworks. The company's scale offers opportunities for diverse experiences within the retail environment.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist Role. This position is designed for individuals starting their careers in retail operations or looking to specialize in a specific area like custom framing. It requires foundational operational skills and customer service aptitude.

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Manager, depending on the store's organizational structure. This provides direct supervision and guidance for daily tasks and performance.

Operations Impact: The Framer's role directly impacts customer satisfaction through quality custom framing solutions and sales generation. They also contribute to the overall store's operational efficiency, visual presentation, and adherence to company standards, which collectively influence revenue and profitability.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in custom framing techniques, material knowledge, and advanced framing equipment operation.

• Cross-Training: Potential to gain experience in other store operational areas, such as visual merchandising, inventory management, or customer service leadership.

• Retail Leadership Path: With demonstrated performance and interest, career progression could lead to roles such as Framing Lead, Sales Lead, Assistant Store Manager, or Store Manager within Michaels.

📝 Enhancement Note: This role serves as a solid entry point into specialized retail operations. Growth is typically facilitated through skill development within the framing specialization and potential expansion into broader store management responsibilities, supported by Michaels' extensive retail network.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor, including customer service areas, the framing shop, and stock rooms.

Office Location(s): Sunnyvale, California - 777 E El Camino Real. This specific location is a brick-and-mortar store accessible to the public.

Workspace Context:

• The framing shop is a dedicated area within the store, equipped with specific tools and machinery. It requires attention to detail and safety protocols.

• The retail floor requires constant interaction with customers and maintaining visual merchandising standards.

• Stock rooms may not always be climate-controlled, requiring adaptability.

Work Schedule: Flexible part-time schedule, including nights, weekends, and early mornings. This requires adaptability and availability to meet store operational needs. The environment is dynamic, involving customer traffic, product handling, and collaborative teamwork.

📝 Enhancement Note: The work environment is a typical retail setting, demanding a balance between customer interaction on the sales floor and focused, technical work in the framing area. Adaptability to varied hours and physical demands is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and resume, focusing on relevant skills and experience.

• First Interview: May be conducted by a Store Manager or Assistant Store Manager, focusing on customer service skills, basic operational knowledge, and cultural fit. Expect behavioral questions related to teamwork, problem-solving, and customer interaction.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating framing equipment. A brief practical exercise or scenario-based question related to framing or customer service might be included.

• Final Interview (if applicable): May involve a discussion about career aspirations and deeper alignment with company values.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is not expected. Instead, prepare to discuss specific examples from past experiences (retail, volunteer, school projects) that showcase:
  • Customer Service Excellence: Instances where you went above and beyond for a customer.
  • Problem-Solving: How you handled a difficult situation or resolved a customer issue.
  • Attention to Detail: Examples where precision and accuracy were critical.
  • Teamwork: Contributions to a team effort.

Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?", "What steps would you take to ensure accuracy on a complex framing job?", "How would you prioritize tasks if you had multiple customers waiting and framing orders to complete?"

• Understand Michaels' core values and mission related to creativity and customer engagement.

📝 Enhancement Note: The interview process for this role will likely focus on practical skills, customer service aptitude, and the ability to learn and follow procedures within a retail environment. Highlighting relevant experiences, even if not directly in framing, will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, handling cash, and potentially managing customer orders. Proficiency in basic POS operations is essential.

• Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and potentially heat presses for mounting or sealing. Familiarity or ability to quickly learn operation and maintenance is key.

• Glass Cutter: A specific tool for precision glass cutting, requiring skill and safety consciousness.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• While not directly responsible for complex analytics, awareness of sales performance metrics and inventory levels is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM): Used indirectly through the POS system for recording customer orders and potentially contact information for follow-up or loyalty programs. The "Elevated ABC Deliver" methodology implies a customer-centric approach that is foundational to CRM principles.

• Inventory Management Systems: Used for tracking stock of frames, mats, and supplies, and for executing replenishment orders.

📝 Enhancement Note: The technology stack is focused on essential retail operations and specialized framing equipment. The emphasis is on practical application and the ability to learn specific tools rather than deep technical expertise in software development or complex system integration.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels values fostering a creative environment where customers can find inspiration and bring their ideas to life. This translates to an appreciation for craftsmanship and attention to detail in framing.

• Customer Focus: Prioritizing customer satisfaction through exceptional service, personalized solutions, and creating a welcoming shopping experience.

• Teamwork & Respect: Collaborating effectively with colleagues, supporting each other, and maintaining a positive and respectful workplace.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all aspects of work, including cash handling and production quality.

• Efficiency & Quality: Balancing the speed of retail operations with the meticulous quality required for custom framing services.

Collaboration Style:

• Cross-functional Integration: Framers work closely with sales associates to transition customer consultations into production and assist with floor coverage when needed.

• Process Review: Openness to feedback on framing techniques and customer interactions to continuously improve service and quality.

• Knowledge Sharing: Sharing insights on customer preferences, popular framing styles, and operational efficiencies within the store team.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion and structured operational execution. Team members are expected to be customer-centric, collaborative, and committed to quality, reflecting the company's dual mission of inspiring creativity and providing excellent retail services.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Effectively managing a high volume of customer interactions and framing orders while ensuring each piece meets exacting quality standards.

• Customer Expectations Management: Handling diverse customer needs and expectations, including those with unique or complex framing requirements, and resolving any dissatisfaction professionally.

• Physical Demands: Consistently performing physically demanding tasks such as standing for long periods, lifting heavy items, and working with tools and machinery safely.

• Adapting to Retail Fluctuations: Navigating busy peak seasons, unpredictable customer traffic, and the need for flexible scheduling.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn specialized framing methods, mat cutting, and preservation techniques.

• Product Knowledge Expansion: Deepening understanding of different frame materials, glass types, and artwork conservation principles.

• Sales and Customer Engagement Training: Enhancing consultative selling skills and customer relationship management through company programs like "Elevated ABC Deliver."

• Cross-Functional Skill Development: Gaining experience in other areas of store operations, potentially leading to broader retail management roles.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer engagement techniques within a structured retail environment. Overcoming the challenges of balancing speed with quality and managing customer expectations will be key to success and growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe a time you helped a customer find the perfect solution for their needs." "How would you approach a customer who seems unsure about our framing options?" "What steps would you take to ensure a customer is satisfied with their custom framing order?"

• Operational Execution: "How would you prioritize your tasks if you had a framing order deadline, a customer waiting at the counter, and a shipment to unload?" "What measures would you take to ensure the quality and accuracy of your framing work?" "How do you stay organized in a busy retail environment?"

• Problem-Solving: "Imagine a customer is unhappy with the final framing job. How would you handle this situation?" "What would you do if you discovered a defect in a framing material?"

Company & Culture Questions:

• "What interests you about working at Michaels and specifically in the framing department?"

• "How do you contribute to a positive team environment?"

• "What does 'customer-centric' mean to you in a retail context?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on preparing concrete examples from your past experiences that highlight your relevant skills.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions.

• Be ready to discuss any hands-on projects or crafts you've completed, focusing on your process, attention to detail, and problem-solving approach.

• If you have experience with tools or precise work, be ready to describe it confidently.

📝 Enhancement Note: Interview preparation should focus on demonstrating excellent customer service, a methodical approach to tasks, and a genuine interest in creative products and services. Articulating past experiences effectively using behavioral frameworks will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Enhancement: Tailor your resume to highlight any customer service, sales, hands-on craft or technical experience, and basic operational skills. Use keywords from the job description like "customer service," "sales," "measuring skills," and "retail operations."

• Prepare Specific Examples: Think of 2-3 specific situations where you demonstrated excellent customer service, problem-solving, attention to detail, or teamwork. Be ready to discuss these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services. Understand their emphasis on creativity and customer inspiration.

• Practice Interview Responses: Rehearse answers to common interview questions related to customer service, teamwork, and handling operational tasks in a retail setting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.