Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Flanders, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-05-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement through personalized custom framing design consultations, leveraging Elevated ABC Deliver to build strong customer relationships and meet sales targets.

• Execute high-quality custom framing order production within established timelines, ensuring adherence to Standard Operating Procedures (SOPs).

• Maintain visual merchandising standards for the ready-made frame department, SISO (Sales In, Stock Out) processes, and directed replenishment to enhance the in-store shopping experience.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring a well-merchandised and stocked store environment.

• Operate the cash register efficiently and manage cash handling with accuracy, while also supporting Omni channel processes.

📝 Enhancement Note: This role is positioned within a retail operations framework, focusing on specialized custom framing services. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer engagement methodology that candidates should be prepared to discuss. The "Part Time" nature implies flexibility in scheduling, but also requires individuals who can be self-sufficient and productive within defined shifts.

📈 Primary Responsibilities

• Engage customers in personalized consultations to understand their framing needs and preferences, translating these into unique custom framing solutions.

• Utilize basic computer skills for order entry, customer information management, and potentially design software if applicable.

• Accurately measure artwork and materials, and apply these measurements to frame design and cutting processes.

• Operate specialized framing equipment, including but not limited to mat cutters, saws, and framing assembly tools, with a focus on safety and precision.

• Manage the production schedule for custom framing orders, ensuring timely completion and high-quality craftsmanship.

• Maintain the appearance and stock levels of the ready-made frame department, including visual merchandising and inventory replenishment.

• Assist with general store operations, such as truck un-loads, stocking shelves, and maintaining a clean and organized sales floor and workspace.

• Process customer transactions accurately using the cash register, including handling cash, credit, and other payment methods according to company standards.

• Support Omni channel initiatives, which may include assisting with online order fulfillment or customer pick-ups.

• Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure operational efficiency, compliance, and loss prevention.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, technical framing skills, and general retail operational duties. Candidates should be prepared to demonstrate proficiency in both salesmanship and hands-on production. The mention of "SISO and Directed Replenishment" indicates a need for understanding inventory management principles within a retail context.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic mathematics and measurement is essential. High school diploma or equivalent is typically expected for retail positions.

Experience: Prior experience in a retail environment is preferred, particularly in customer-facing roles. Experience in custom framing, art handling, or a related craft is a significant advantage.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and customer data entry.

• Proficient measuring skills for accurate material calculations and cutting.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to understand and follow Standard Operating Procedures (SOPs).

Preferred Skills:

• Previous retail sales experience, especially in a consultative or design-oriented capacity.

• Experience selling products and/or services, with a demonstrated ability to close sales.

• Familiarity with visual merchandising principles and inventory management techniques.

• Experience with Omni channel retail processes.

• Basic knowledge of art materials and framing techniques.

📝 Enhancement Note: The "0-2 years" experience level suggests that the company is willing to train candidates who demonstrate strong foundational skills and a willingness to learn. Emphasis on "basic measuring skills" and "ability to operate framing equipment" indicates hands-on aptitude is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are strongly encouraged to prepare examples of their work or projects that demonstrate their skills in:
  • Custom Framing Examples: If available, visual examples of custom framing projects, showcasing attention to detail, material selection, and aesthetic appeal. This could include personal projects or examples from previous roles.
  • Problem-Solving Scenarios: Be ready to discuss how you would approach a customer with a unique framing challenge or a tight deadline, demonstrating your ability to find solutions.
  • Customer Service Successes: Anecdotes illustrating your ability to build rapport with customers, understand their needs, and deliver satisfactory outcomes.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to SOPs for:
  • Order Fulfillment: The process from customer consultation to order completion, including measurement, cutting, assembly, and quality checks.
  • Inventory Management: Processes related to stocking, merchandising, and replenishment of both ready-made frames and framing supplies.
  • Cash Handling and POS Operations: Standard procedures for operating a cash register, processing payments, and managing transactions accurately.
  • Safety Protocols: Understanding and adherence to safety guidelines for operating equipment and maintaining a safe work environment.

📝 Enhancement Note: For an entry-level role, the "portfolio" is more about demonstrating potential and understanding of core processes rather than a curated collection of professional work. Applicants should focus on articulating their knowledge of retail operations and customer service principles, and how they can apply them to custom framing.

💵 Compensation & Benefits

Salary Range: $16.00 - $18.80 per hour. This range is provided based on the job posting and reflects the stated pay for the position. It is typical for entry-level retail roles in this sector to fall within this hourly band, with variations based on specific location, experience, and performance.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Typically offered to part-time employees based on hours worked and tenure, with details available upon inquiry.

• Paid Time Off (PTO) - Accrual rates and eligibility criteria will vary based on hours worked and company policy.

• Tuition Assistance - A valuable benefit for career development, offering support for educational pursuits.

• Generous Employee Discounts - Significant savings on Michaels products, ideal for individuals passionate about arts and crafts.

• Other benefits as detailed on mikbenefits.com.

Working Hours: Part-time schedule, with flexibility required to work nights, weekends, and early mornings. The standard full-time workweek for operations roles is often 40 hours, but part-time hours will be variable and depend on business needs and employee availability.

📝 Enhancement Note: The salary range is competitive for part-time retail positions, especially those involving specialized skills like custom framing. The benefits package, particularly tuition assistance and employee discounts, adds significant value for individuals seeking development and savings.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading arts and crafts specialty retailer in North America, focused on providing materials and inspiration for creative endeavors.

Company Size: Over 1,300 stores across 49 states and Canada, with a significant online presence. This indicates a large, established retail organization with structured operations and career paths.

Founded: 1973. With decades of experience, Michaels has a well-developed operational framework and a strong brand presence.

Team Structure:

• The Custom Framing department operates as a specialized unit within the retail store, often with a dedicated framer or a small team responsible for framing services.

• This role will likely report to a Store Manager or an Assistant Manager overseeing specific departments.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, as highlighted by "Elevated ABC Deliver."

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store operations.

• Data-Driven Operations: While less explicit for this role, the retail environment relies on sales data, inventory management, and customer analytics to guide decisions.

• Efficiency and Productivity: Focus on completing tasks accurately and on time, particularly for custom framing orders and general store duties.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that blends creativity with structured retail operations. The company values align with providing a positive customer experience and supporting employee growth. The scale of the organization means opportunities for learning and advancement within various operational areas.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, specialized retail operations role. It serves as a foundational position for individuals interested in retail craftsmanship, sales, and customer service within a creative industry.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Manager responsible for the Custom Framing department. Close collaboration with fellow store associates is integral.

Operations Impact: This role directly impacts revenue through custom framing sales and customer loyalty. High-quality work and excellent customer service contribute to repeat business and positive word-of-mouth, driving overall store performance and customer satisfaction.

Growth Opportunities:

• Specialization: Develop advanced custom framing techniques and design expertise.

• Retail Leadership: Progress into roles such as Assistant Manager or Store Manager by demonstrating strong operational, sales, and leadership skills.

• Cross-Training: Gain experience in other store departments, such as visual merchandising, inventory management, or Omni channel fulfillment.

• Skill Development: Opportunities for training in advanced sales techniques, customer relationship management, and potentially business management through tuition assistance.

📝 Enhancement Note: While entry-level, the role provides a clear pathway for growth within Michaels. Demonstrating proficiency in custom framing, sales, and operational excellence can lead to supervisory or management positions within the retail environment. The company's commitment to tuition assistance further supports long-term career development.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor and a dedicated custom framing shop area.

Office Location(s): Flanders, NJ (30 International Dr Ste J). The store environment is climate-controlled, though some stock rooms might not be. Outdoor work may be required for tasks like retrieving shopping carts or during truck un-loads.

Workspace Context:

• Collaborative Environment: Interaction with customers and fellow store associates is constant. The framing shop requires focused work but is integrated within the overall store operations.

• Tools and Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially basic computer software for order management.

• Team Interaction: Opportunities to collaborate on store projects, assist customers across departments, and participate in team meetings or training sessions.

Work Schedule: Part-time with required availability for nights, weekends, and early mornings. This flexible schedule is typical for retail operations and requires adaptability.

📝 Enhancement Note: The work environment is dynamic and customer-focused. The framing shop itself presents a semi-specialized workspace within a bustling retail setting, requiring individuals to balance focused craft with responsive customer interaction.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Typically involves an online application and potentially an automated screening or brief phone interview to assess basic qualifications and availability.

• In-Person Interview: A face-to-face interview at the store location. This will likely include:

  • Behavioral Questions: Discussing past experiences related to customer service, problem-solving, teamwork, and handling challenging situations.
  • Situational Questions: Hypothetical scenarios to gauge how you would handle specific customer interactions or operational tasks (e.g., "How would you assist a customer who is unsure about their framing choice?").
  • Skills Assessment: Demonstrating basic measuring skills or discussing your understanding of operating framing equipment.
  • Company Culture Fit: Assessing alignment with Michaels' values of creativity, customer service, and teamwork.

• Potential Second Interview: For some roles or candidates, a follow-up interview with a higher-level manager might occur.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, prepare to discuss relevant experiences. For this role, focus on:
  • Customer Service Stories: Be ready to share specific examples of how you've provided excellent customer service, resolved issues, and built rapport.
  • Problem-Solving Examples: Detail instances where you encountered a challenge (e.g., a difficult customer, a production issue) and how you successfully navigated it.
  • Craftsmanship Aptitude: If you have personal projects or prior experience in crafts or detailed work, be prepared to speak to your skills, precision, and attention to detail.

Challenge Preparation:

• Customer Scenarios: Practice responding to common retail customer inquiries, including those related to product selection, pricing, and problem resolution.

• Operational Understanding: Be prepared to discuss your understanding of retail operations, such as merchandising, stock management, and POS systems.

• Company Knowledge: Research Michaels' mission, values, and current promotions to show genuine interest. Understand their "Elevated ABC Deliver" approach if possible.

📝 Enhancement Note: The interview process is designed to assess both practical skills and cultural fit. Candidates should emphasize their customer-centric attitude, willingness to learn, and foundational skills in measurement and operational tasks, rather than expecting a formal portfolio review for this specific role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, saws, assembly tools, potentially specialized presses. Proficiency is required or must be trainable.

• Glass Cutter: Essential tool for custom framing.

• Cash Register/POS System: For processing sales, managing transactions, and potentially customer data.

• Basic Computer Software: For order entry, internal communications, and potentially design tools.

Analytics & Reporting:

CRM & Automation:

• The "Elevated ABC Deliver" methodology likely implies a CRM-like approach to customer relationship management, focusing on personalized sales and service.

• Omni channel fulfillment processes may involve integrated systems for online order processing and in-store pickup.

📝 Enhancement Note: The technology stack is centered on operational efficiency and customer interaction within a retail setting. Proficiency with POS systems and a willingness to learn specialized framing equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels champions the joy of creativity, encouraging employees to be passionate about arts and crafts.

• Customer Focus: Prioritizing customer satisfaction through personalized service and building meaningful relationships.

• Teamwork & Collaboration: Working together to achieve store goals and support a positive work environment for both team members and customers.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and fostering an inclusive atmosphere.

• Efficiency & Quality: Delivering high-quality work and maintaining operational standards to ensure a seamless customer experience.

Collaboration Style:

• Cross-functional Integration: The framing department works closely with the rest of the store team to ensure a cohesive customer experience.

• Feedback Exchange: A culture of continuous improvement where feedback on processes and customer interactions is encouraged.

• Knowledge Sharing: Associates are expected to share best practices and assist each other to meet store objectives.

📝 Enhancement Note: The culture at Michaels is designed to be engaging and supportive, blending a passion for creative arts with the demands of retail operations. Candidates who are enthusiastic, customer-oriented, and team players will thrive in this environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Service: Effectively managing custom framing production while simultaneously providing excellent customer service on the sales floor.

• Pace of Retail: Adapting to busy periods, fluctuating customer traffic, and the need for continuous task completion.

• Learning Curve: Mastering the operation of framing equipment and understanding design principles for custom framing.

• Maintaining Standards: Consistently adhering to SOPs for quality, safety, and customer experience in a fast-paced environment.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Enhancing consultative sales skills through the "Elevated ABC Deliver" methodology.

• Retail Operations Management: Gaining broader experience in merchandising, inventory, and store operations, which can lead to supervisory roles.

• Tuition Assistance: Pursuing educational goals relevant to retail, design, or management.

📝 Enhancement Note: This role offers a solid entry point into specialized retail operations. The challenges are manageable with good training and a proactive approach, while the growth opportunities are significant for those who demonstrate aptitude and dedication.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you had to balance multiple tasks with competing deadlines. How did you prioritize?" (Assesses time management and prioritization skills for production and customer service).

• "Describe a situation where you had to deal with a difficult customer. What was the outcome?" (Evaluates customer service, problem-solving, and de-escalation abilities).

• "How would you approach a customer who is unsure about their framing choices? What questions would you ask?" (Tests consultative sales and customer engagement skills).

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and interest in the company's mission).

• "How do you contribute to a positive team environment?" (Evaluates teamwork and collaboration skills).

Portfolio Presentation Strategy:

• Focus on Anecdotes: Instead of a formal portfolio, prepare 2-3 strong stories that highlight your customer service skills, problem-solving abilities, or any experience with detailed or craft-oriented work.

• Quantify Achievements: If possible, mention any metrics related to sales targets met, customer satisfaction ratings, or efficiency improvements in previous roles.

• Demonstrate Enthusiasm: Show genuine interest in the craft of framing and the opportunity to help customers bring their creative visions to life.

• Articulate Understanding of SOPs: Be ready to discuss the importance of following procedures for quality and consistency.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service ethic, and an understanding of retail operations. Highlighting enthusiasm for the craft of framing and the Michaels brand will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Highlight any experience in customer service, sales, crafting, measurement, or operating equipment. Use keywords from the job description such as "Custom Framing," "Customer Service," "Sales," and "Measuring Skills."

• Prepare for interview questions: Practice answering behavioral and situational questions related to customer interaction, problem-solving, and teamwork. Be ready to discuss your interest in custom framing.

• Research Michaels: Familiarize yourself with the company's mission, values, and the importance of creativity in their brand. Understand their customer service approach, such as "Elevated ABC Deliver."

• Showcase your aptitude: Be prepared to discuss any hands-on skills or a willingness to learn the technical aspects of custom framing and operating associated equipment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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