Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Brunswick, Georgia, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 04, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focuses on providing exceptional customer service and building relationships within a retail environment, specifically within the custom framing department.

• Involves hands-on creation of custom framing solutions, ensuring high-quality production and timely order completion.

• Requires proficiency in basic computer and measuring skills, alongside the operation of specialized framing equipment and tools.

• Contributes to overall store operations, including merchandising, inventory management, and efficient cash handling, within a part-time capacity.

📝 Enhancement Note: While the role title is "Part Time Custom Framer," the responsibilities extend beyond framing to encompass general retail operations, customer engagement, and store upkeep, reflecting a typical multi-faceted role in a retail setting. The "Elevated ABC Deliver" mentioned suggests a specific sales and customer engagement methodology that candidates should research.

📈 Primary Responsibilities

• Act as a personal designer, leveraging the "Elevated ABC Deliver" methodology to build customer relationships and provide tailored custom framing solutions, driving sales and production targets.

• Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance with laws and requirements, upholding company policies and standards.

• Complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department, along with other assigned areas, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Deliver friendly and helpful customer service, assisting customers in locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Operate the cash register and execute cash handling procedures to company standards, managing transactions accurately and efficiently.

• Participate actively in truck un-loading and stocking processes, adhering to truck standards and completing tasks within budget.

• Support company shrink and safety programs, contributing to a secure and loss-prevention-conscious environment.

• Engage with colleagues and customers in an accepting and respectful manner, maintaining a positive attitude even in challenging situations.

• Assist with Omni channel processes, supporting integrated customer experiences across online and in-store platforms.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, customer service, and operational tasks common in retail environments. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a proactive sales approach is critical, moving beyond order-taking to consultative selling within the framing services.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions. Specific vocational training in art, design, or woodworking may be beneficial but not explicitly required.

Experience: 0-2 years of experience is suitable, with a preference for prior retail experience, customer service roles, or sales-focused positions. Experience in art, design, or crafting is a plus.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and internal communication.

• Proficiency in basic measuring skills to ensure accurate framing dimensions.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic math skills for cash handling and transaction processing.

• Ability to understand and follow Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail sales experience, particularly in custom services or product consultations.

• Experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with art, design principles, or display techniques.

• Basic inventory management and merchandising skills.

• Experience with Omni channel retail processes.

📝 Enhancement Note: The requirements are entry-level, emphasizing foundational skills like measuring, basic computer operation, and customer interaction. The "ability to operate framing equipment and glass cutter" is a key technical skill that implies some level of dexterity and safety consciousness. Retail experience is preferred, indicating a value placed on understanding the customer-facing aspects of the business.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of past projects or experiences that demonstrate their ability to:

  • Translate customer needs into a tangible product or service solution.
  • Showcase attention to detail and quality in execution.
  • Illustrate problem-solving skills in a customer-facing context.

• Candidates with prior custom framing experience may wish to bring visual examples or case studies of their work to highlight their craftsmanship and design sensibility. Process Documentation:

• Candidates should be prepared to discuss their understanding of processes such as:

  • Workflow management for custom orders from consultation to completion.

  • Adherence to quality control standards in production.

  • Customer service protocols for handling inquiries, complaints, and sales consultations.

  • Store operational processes including merchandising, stocking, and cash handling.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" focusing on metrics and system implementations is not expected. Instead, the emphasis is on demonstrating practical skills, customer service aptitude, and an understanding of retail processes through discussion and potentially visual examples of craftsmanship if available.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level position, the salary is expected to be in line with minimum wage laws and retail industry standards for the Brunswick, Georgia area. Based on current market data for similar roles in Georgia, this could range from approximately $10.00 to $13.00 per hour.

Benefits:

• Health Insurance: Medical, dental, and vision insurance options available.

• Paid Time Off: Accrual of paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a part-time position. Standard retail hours will apply, which may include nights, weekends, and early mornings. The total weekly hours will be less than 30-40, depending on business needs and scheduling.

📝 Enhancement Note: Salary is estimated based on general retail part-time roles in the specified location and experience level. Benefits listed are as per the provided job description, with specific eligibility criteria typically detailed during the hiring process. The "work hours include nights, weekends and early mornings" is a key factor for candidates to consider.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (over 10,000 employees globally, with over 1,300 stores in North America).

Founded: 1973

Team Structure:

• The Custom Framer will be part of the in-store retail team, working closely with other sales associates, team leads, and the store manager.

• The reporting structure is typically flat at the store level, with the Framer reporting directly to a Store Manager or Assistant Store Manager.

• Collaboration is expected with all store associates to ensure smooth operations, excellent customer service, and efficient task completion across various departments. Methodology:

• Emphasis on data-driven decision-making is likely at a corporate level, but at the store level, the focus is on executing established company programs and SOPs.

• Workflow planning involves managing customer orders, production schedules, and daily store tasks.

• Automation may be present in POS systems and inventory management, but the framing process itself is largely manual and craft-based.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates in the arts and crafts retail sector, emphasizing creativity and customer engagement. The company size implies established processes and training programs. The store-level team structure suggests a collaborative, hands-on work environment where individual contributions directly impact the customer experience.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position within the retail operations framework. It serves as a foundation for understanding customer service, sales, and operational execution in a retail setting.

Reporting Structure: The Custom Framer typically reports to the Store Manager or an Assistant Store Manager. This direct reporting line facilitates immediate feedback and guidance on performance and operational procedures.

Operations Impact: The role's impact on operations is primarily through direct customer interaction, sales generation within the framing department, and maintaining store standards. High-quality framing and excellent service contribute to customer retention and positive brand perception, indirectly impacting overall revenue.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultations, and advanced customer service, potentially leading to specialized roles.

• Advancement: Potential to move into full-time positions, supervisory roles (e.g., Team Lead, Assistant Manager), or roles in other departments within Michaels, leveraging acquired retail experience.

• Cross-Training: Exposure to various aspects of retail operations, including merchandising, inventory, and Omni channel support, broadening skill sets.

📝 Enhancement Note: Growth opportunities at this level are primarily within the retail store structure. Progression often involves demonstrating reliability, strong customer service, sales ability, and a willingness to learn additional responsibilities, potentially leading to leadership roles or more specialized positions within Michaels.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment includes the sales floor, the custom framing shop, and stock room areas.

Office Location(s): The specific store is located at 480 Glynn Isle in Brunswick, Georgia. This location serves the local community.

Workspace Context:

• The framing shop is a dedicated workspace where custom art and memorabilia are transformed. It involves tools like glass cutters and potentially heat presses, requiring a focus on safety and precision.

• The sales floor requires constant interaction with customers, maintaining visual merchandising standards, and ensuring product availability.

• Opportunities for collaboration exist with fellow store associates, fostering a team-oriented atmosphere focused on shared goals.

Work Schedule: The role is part-time. Working hours can include nights, weekends, and early mornings, aligning with typical retail operational hours. Flexibility in scheduling is often a requirement for part-time retail positions.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop presents a specialized, hands-on workspace, while the sales floor demands active engagement and environmental upkeep. The schedule flexibility is a key characteristic of part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and alignment with role requirements.

• Interview(s): Likely includes one or more interviews with store management (e.g., Store Manager, Assistant Manager). These interviews will assess customer service skills, problem-solving abilities, understanding of the role, and cultural fit.

• Skills Assessment: May involve a practical demonstration of measuring skills or basic framing tool operation if deemed necessary, or a discussion about how they would handle specific customer scenarios.

• Offer: Extension of an offer based on successful completion of the interview process and background checks.

Portfolio Review Tips:

• For this role, a formal portfolio is generally not expected. Instead, focus on preparing to discuss your experience and skills.

• Be ready to articulate specific examples of excellent customer service you have provided.

• Prepare to describe how you approach problem-solving when a customer has a unique request or challenge.

• If you have any personal projects or prior work in framing, art, or craft that demonstrates your attention to detail and creativity, be prepared to mention or show them if appropriate. Challenge Preparation:

• Anticipate behavioral questions such as "Tell me about a time you dealt with a difficult customer" or "How would you handle a situation where a customer is unsure about their framing choice?"

• Be prepared to discuss your understanding of the Michaels brand and the importance of custom framing to their offerings.

• Demonstrate enthusiasm for creativity, art, and helping customers bring their visions to life.

📝 Enhancement Note: The interview process for this role is likely to be standard for retail positions, focusing on interpersonal skills, practical abilities, and cultural fit rather than complex operations case studies. Candidates should be ready to showcase their customer-centric mindset and practical skills.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Specialized tools for cutting mats, glass, and assembling frames (e.g., mat cutters, glass cutters, framing guns, possibly heat presses).

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Basic Hand Tools: For assembly and minor repairs.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role supports reporting through accurate sales transactions and inventory data captured by the POS system. CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM features for tracking customer purchases and preferences, especially for custom orders.

• Inventory Management Systems: Used for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

• Omni Channel Support: May involve using systems to facilitate online order pickups or ship-from-store processes.

📝 Enhancement Note: The technology stack is typical for a retail environment, with specialized tools for the framing craft. Proficiency with basic computer systems and POS is essential, alongside manual dexterity for the framing equipment.

👥 Team Culture & Values

Operations Values:

• Creativity and Inspiration: Fostering an environment where creativity is celebrated, and customers are inspired to create and celebrate.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build lasting relationships.

• Quality and Craftsmanship: Commitment to producing high-quality custom framing solutions and maintaining store standards.

• Teamwork and Respect: Collaborating effectively with colleagues and treating everyone with respect.

• Efficiency and Compliance: Adhering to SOPs and company programs to ensure smooth operations and compliance.

Collaboration Style:

• A collaborative approach is essential, working with fellow team members to support sales, manage inventory, and maintain store presentation.

• Open communication is encouraged for problem-solving and ensuring customer needs are met seamlessly.

• The team works together to achieve store sales targets and maintain a positive shopping environment.

📝 Enhancement Note: Michaels emphasizes a culture of creativity, customer service, and teamwork. For a Custom Framer, embodying these values means being helpful, inspiring, detail-oriented, and a supportive team player.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing production, customer sales consultations, general store duties, and inventory tasks.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with tight deadlines.

• Technical Skill Development: Mastering the operation of framing equipment and glass cutters safely and efficiently.

• Physical Demands: Standing for long periods, lifting heavy items, and working with sharp tools requires physical stamina and careful execution.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skill in custom framing design, materials, and techniques.

• Sales & Customer Service: Enhance consultative selling skills and customer relationship management through direct interaction and company training.

• Retail Operations: Gain comprehensive experience in store operations, merchandising, and inventory management.

• Industry Trends: Stay updated on framing trends and art display methods.

📝 Enhancement Note: The primary challenges revolve around managing diverse tasks in a fast-paced retail setting and mastering the craft of framing. Growth opportunities are centered on skill enhancement within framing and expanding retail operational competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." "How would you help a customer who is undecided on their framing options?" "What would you do if a customer was unhappy with their custom frame?"

• Skills & Process: "What experience do you have with measuring or using tools?" "How do you ensure accuracy and quality in your work?" "How would you prioritize tasks if you had a framing order due and several customers waiting for assistance?"

• Company & Culture: "Why are you interested in working for Michaels?" "What do you know about custom framing?" "How do you contribute to a positive team environment?"

Company & Culture Questions:

• Research Michaels' mission and values, particularly their focus on creativity and customer celebration.

• Understand the importance of the custom framing service to the Michaels brand.

• Be prepared to discuss how you align with a customer-centric and team-oriented culture. Portfolio Presentation Strategy:

• While a formal portfolio isn't required, be ready to verbally present your relevant skills and experiences.

• Use the STAR method (Situation, Task, Action, Result) to describe past experiences related to customer service, problem-solving, or any craft-related work.

• If you have personal framing or art projects, be prepared to briefly describe them, focusing on the creativity, process, and outcome.

📝 Enhancement Note: Interview preparation should focus on showcasing excellent customer service, practical skills, and a genuine interest in the creative aspects of the role and the Michaels brand. Behavioral questions are key to assessing fit and capability.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Interviews: Practice answering common retail interview questions focusing on customer interaction, problem-solving, and teamwork. Be ready to discuss your interest in Michaels and the custom framing aspect of the role.

• Research the Brand: Familiarize yourself with Michaels' products, services, and company culture to demonstrate genuine interest and alignment.

• Highlight Practical Skills: Be prepared to discuss your comfort level with using tools, measuring accurately, and following instructions for safe and effective equipment operation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.