Part time Custom Framer

📍 Job Overview

Job Title: Part-time Custom Framer

Company: Michaels Stores

Location: South Elgin, Illinois, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 29, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer Engagement & Sales: Focus on building customer relationships and providing personalized custom framing solutions, driving sales through expert consultation and product knowledge.

• Production & Quality Control: Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction with the final product.

• Store Operations & Merchandising: Contribute to maintaining a safe, clean, and well-merchandised store environment, including managing ready-made frame displays and assisting with inventory replenishment.

• Omni-channel Support: Assist with various store operations, including supporting omni-channel processes, cash handling, and customer service to ensure a seamless shopping experience.

📝 Enhancement Note: While the job title is "Custom Framer," the responsibilities clearly indicate a broader retail operations role with a specialization in custom framing. The role requires a blend of customer-facing sales, skilled production, and general store upkeep, typical of a specialty retail environment. The "Elevated ABC Deliver" methodology suggests a focus on a structured approach to customer interaction and sales.

📈 Primary Responsibilities

• Customer Consultation & Design: Engage customers to understand their framing needs, offer design recommendations, and guide them through material selection to create personalized custom framing solutions.

• Order Fulfillment & Production: Accurately measure, cut, assemble, and finish custom framing orders according to established Standard Operating Procedures (SOPs) and quality standards, ensuring timely completion.

• Sales & Transaction Processing: Operate the cash register, handle cash and credit transactions accurately, and process custom framing orders, adhering to all cash handling and sales policies.

• Merchandising & Store Maintenance: Maintain the ready-made frame department, ensure displays are attractive and well-stocked, and assist with general store organization, cleanliness, and clutter-free environments.

• Inventory & Stock Management: Participate in truck unloading, stocking processes, and directed replenishment to ensure adequate stock levels and adherence to store merchandising standards.

• Omni-channel Assistance: Support various omni-channel processes, including order fulfillment for online purchases and customer inquiries related to digital orders.

• Customer Service Excellence: Acknowledge all customers, actively assist them in locating products, provide solutions to their needs, and ensure a positive and welcoming shopping experience.

📝 Enhancement Note: The responsibilities are detailed and cover a broad spectrum of retail operations combined with specialized framing duties. The emphasis on "Elevated ABC Deliver" implies a structured sales and customer engagement process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions; however, specific educational requirements are not explicitly stated, suggesting a focus on practical skills.

Experience:

• Entry-level candidates with 0-2 years of experience are encouraged to apply.

• Prior retail experience is preferred, especially in sales or customer-facing roles.

Required Skills:

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems, basic computer applications, and potentially online order management tools.

• Measuring Skills: Accurate measurement capabilities are crucial for custom framing orders.

• Equipment Operation: Ability to safely and effectively operate framing equipment, including a glass cutter and potentially a heat press.

• Customer Service: Strong interpersonal skills to build rapport, understand customer needs, and provide solutions.

• Sales Acumen: Aptitude for recommending products, upselling, and driving sales through customer engagement.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Retail Experience: Previous experience working in a retail environment, particularly in art, craft, or home decor stores.

• Sales Experience: Proven track record in selling products or services, demonstrating an ability to meet sales targets.

• Framing Knowledge: Familiarity with framing techniques, materials, and design principles is advantageous.

• Merchandising Skills: Ability to create appealing product displays and maintain store visual standards.

📝 Enhancement Note: The requirements lean heavily on practical, hands-on skills and customer interaction abilities, making it accessible for individuals without extensive formal education but with a knack for service and detail. The "0-2 years" experience level suggests that on-the-job training will be provided for specific framing techniques and equipment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to highlight relevant experience in customer service, sales, and any hands-on creative or production work.

• Demonstrate an understanding of quality control and attention to detail in previous roles.

Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and their ability to follow established processes for order fulfillment and customer service.

• Familiarity with maintaining a clean and organized workspace is beneficial.

📝 Enhancement Note: For this entry-level role, the emphasis is less on a formal portfolio and more on demonstrating the right attitude, basic skills, and a willingness to learn and follow established operational procedures. Candidates can prepare by thinking about examples from previous roles that showcase their ability to follow instructions, handle customer interactions, and manage tasks efficiently.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Health Insurance: Includes medical, dental, and vision coverage for eligible team members.

• Paid Time Off (PTO): Accrued paid time off for personal use.

• Tuition Assistance: Support for furthering education.

• Employee Discounts: Generous discounts on Michaels products.

• Other Benefits: Additional benefits are available, as detailed on mikbenefits.com.

Working Hours: This is a part-time position. Specific weekly hours will vary. While not explicitly stated, typical retail part-time roles often require flexibility to work nights, weekends, and potentially early mornings, as indicated in the work environment section.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in the specified region. The benefits package is comprehensive for part-time employees, highlighting Michaels' commitment to team member well-being. The "Total Base Pay Range" is provided, indicating transparency in compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Large (The Michaels Companies operates over 1,300 stores in North America).

Founded: 1973, headquartered in Irving, Texas.

Company Slogan: "Michaels is the best place for all things creative."

Team Structure:

• The role is part of a store-level team, working under store management and alongside fellow team members.

• Collaboration is expected across various store functions, including sales, custom framing, and general operations.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, utilizing methodologies like "Elevated ABC Deliver."

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management.

• Data-Driven (Implicit): While not explicitly stated for this role, retail operations generally involve tracking sales, inventory, and customer data to inform decisions.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a community hub for creativity. The company culture likely emphasizes a passion for arts and crafts, customer engagement, and a supportive team environment. The scale of the company means established processes and a structured approach to operations.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and customer service spectrum. It provides foundational experience in sales, customer interaction, and specialized craft services (framing).

Reporting Structure: The Part-time Custom Framer typically reports to the Custom Framing Manager or Store Manager, depending on the store's organizational structure.

Operations Impact:

• Directly impacts customer satisfaction and sales through quality custom framing services and excellent customer engagement.

• Contributes to store operational efficiency through accurate order fulfillment and adherence to merchandising standards.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and sales consultation.

• Internal Advancement: Potential to move into roles such as Custom Framing Manager, Assistant Store Manager, or other specialized positions within Michaels stores or the corporate office.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail operational experience.

📝 Enhancement Note: For individuals starting in retail or looking to develop specialized craft skills, this role offers a clear path for learning and potential advancement within a large, established retail organization. The focus on custom framing can lead to specialized expertise.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is customer-facing and involves direct interaction with the public.

Office Location(s): South Elgin, Illinois (432 Randall Rd). The role is specific to this store location.

Workspace Context:

• Climate Controlled: Most public areas of the store are climate-controlled.

• Stock Rooms: Some stock rooms may not be climate-controlled, requiring adaptability.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Collaboration: Frequent interaction with customers and team members is expected.

• Tools & Technology: Access to POS systems, framing equipment, and potentially basic computer systems for order management or store operations.

Work Schedule: Part-time. The work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility is likely a key requirement.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. Candidates should be comfortable with direct customer interaction, physical demands, and working a varied schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application and screening by HR or a hiring manager.

• In-Person Interview: Expect an interview at the store location to assess customer service skills, enthusiasm, and basic qualifications.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about how they would handle customer scenarios.

• Team Introduction: Opportunity to meet potential team members and assess cultural fit.

Portfolio Review Tips:

• Given the entry-level nature, a formal portfolio is unlikely to be required. Instead, prepare to discuss specific examples from previous roles (even non-work experiences like volunteer work or personal projects) that demonstrate:
  • Customer Interaction: How you handled difficult customers, solved problems, or went above and beyond.
  • Attention to Detail: Any instances where precision and accuracy were critical.
  • Teamwork: How you collaborated with others to achieve a common goal.
  • Learning Agility: Your willingness and ability to learn new skills and follow instructions.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like, "How would you handle a customer who is unhappy with their framing?" or "How would you approach a customer who seems unsure about what they want?"

• Product Knowledge (Basic): While training will be provided, showing initiative by researching Michaels' framing options or general framing principles can be beneficial.

• Physicality: Be prepared to discuss your ability to meet the physical requirements of the role.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, a positive attitude, and basic aptitude for the role. Candidates should emphasize their customer service orientation and willingness to learn the technical aspects of framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard tools of the trade, including:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutters: For cutting mats to size and shape.
  • Frame Assembly Tools: Saws, jointers, staple guns, glue guns for assembling frames.
  • Heat Press: May be used for specific mounting or finishing processes.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices.

Analytics & Reporting:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially tracking sales performance.

• Basic Computer Skills: Likely involves using a computer for order entry, inventory lookups, and potentially internal communications.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated as a dedicated CRM system, the "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that could be supported by POS or internal sales tracking tools.

• Omni-channel Processes: Systems supporting integrated online and in-store sales and fulfillment.

📝 Enhancement Note: Proficiency with the specific tools of the framing trade will be trained. The key technological requirement is comfort with standard retail POS systems and basic computer operations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Integrity & Respect: Upholding ethical standards and treating everyone with respect.

Collaboration Style:

• Customer-Centric: Collaborative efforts are often directed towards providing the best customer experience.

• Process-Oriented: Working together to ensure SOPs are followed for efficiency and quality.

• Supportive: Team members are expected to assist each other with tasks, customer needs, and store operations.

📝 Enhancement Note: Michaels emphasizes a culture that fuels creativity and celebrates life's moments. Team members are expected to be passionate about crafting and providing a positive experience for customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer interactions and sales while also completing framing orders accurately and on time.

• Customer Expectations: Meeting diverse customer needs and design preferences, sometimes with budget constraints.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment.

• Learning Curve: Mastering framing techniques, equipment operation, and sales strategies requires dedication and practice.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and sales processes.

• Product Knowledge Expansion: Deepening understanding of framing materials, design principles, and art conservation.

• Sales Skill Enhancement: Developing consultative selling techniques and customer relationship management.

• Potential for Specialization: Building expertise in custom framing can lead to specialized roles or career paths within the company.

📝 Enhancement Note: The role offers concrete opportunities to develop a valuable craft skill (custom framing) alongside essential retail operational and sales experience.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is indecisive about their framing choices?"

• Sales Approach: "What steps would you take to consult with a customer about a custom framing order?" "How would you upsell or recommend additional products?"

• Problem-Solving: "Imagine a framing order is slightly delayed. How would you communicate this to the customer?" "What would you do if you made a mistake measuring a piece of glass?"

• Teamwork: "Describe a situation where you worked effectively as part of a team."

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about custom framing or Michaels' products?"

• "How do you contribute to a positive work environment?"

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to talk about specific projects or experiences that showcase your attention to detail, creativity, and customer service skills.

• For example, if you've helped a friend or family member frame something, describe the process and your role.

• Highlight any experience with tools, measuring, or hands-on crafting.

📝 Enhancement Note: Focus on demonstrating enthusiasm, a strong work ethic, excellent communication skills, and a genuine interest in helping customers create beautiful framed pieces.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, hands-on work, or attention to detail. Use keywords from the job description like "customer service," "sales," "measuring skills," and "retail."

• Prepare for Scenarios: Think about specific examples that demonstrate your ability to handle customer interactions, solve problems, and work meticulously.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to show genuine interest.

• Highlight Enthusiasm: Be ready to convey your passion for creativity and helping customers bring their artistic visions to life.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.