PAHO Consultant - Web Design and User Experience (UX) Consultant for a Geospatial Vaccination Microplanning Platform

📍 Job Overview

Job Title: PAHO Consultant - Web Design and User Experience (UX) Consultant for a Geospatial Vaccination Microplanning Platform

Company: Pan American Health Organization (PAHO)

Location: Off Site (Remote)

Job Type: Full time (Consultant)

Category: Technology / User Experience / Public Health

Date Posted: August 28, 2026

Experience Level: 3-5 Years

Remote Status: Remote Solely

🚀 Role Summary

• Spearhead the user experience design for a critical cloud-based geospatial microplanning platform aimed at enhancing vaccination campaign effectiveness in the Americas.

• Translate complex public health vaccination processes into intuitive, user-friendly digital workflows and interfaces for diverse stakeholders.

• Conduct comprehensive user research and needs assessments to ensure the platform meets the practical requirements of immunization teams, data managers, and decision-makers.

• Develop detailed information architecture, wireframes, and interaction designs to guide the subsequent development of a robust and accessible web platform.

📝 Enhancement Note: This role is a consultant position, meaning the candidate will operate as an independent contractor. The focus on "Band A" consultancy indicates specialized services of moderate complexity, requiring a blend of technical expertise and applied research in UX/UI and public health informatics. The remote nature of the role requires strong self-management and communication skills.

📈 Primary Responsibilities

• Plan, develop, and document user research findings, including user profiles, use scenarios, and success criteria, based on programmatic context and technical stakeholder input.

• Design and conduct user interviews and needs assessment activities to identify critical tasks, pain points, barriers to use, information needs, and specific connectivity/accessibility constraints.

• Develop the information architecture, content hierarchy, and key interaction flows for core platform functionalities such as data upload, geospatial visualization, territorial prioritization, microplan generation, and progress monitoring.

• Transform programmatic vaccination operational processes into simple, traceable, and decision-oriented digital flows, ensuring clarity for users with varying digital literacy levels.

• Create low- and medium-fidelity wireframes for priority modules, documenting preliminary visual, accessibility, interaction, and responsive design considerations to guide high-fidelity design and development.

• Coordinate closely with backend consultants and PAHO technical teams (immunization, health analysis, digital transformation) to ensure the feasibility and integration of proposed UX/UI designs.

• Define system messages, empty states, validations, visible permissions, and feedback mechanisms to enhance user comprehension and engagement.

• Provide recommendations for platform scalability, design system maintenance, and future user evaluation rounds.

• Ensure all design considerations align with institutional guidelines, accessibility best practices (WCAG), and the diverse needs of public health professionals across the Americas.

📝 Enhancement Note: The responsibilities emphasize a deep dive into user-centric design principles applied to a specific public health challenge. The consultant is expected to not only design but also to actively gather requirements and ensure technical feasibility, acting as a bridge between programmatic needs and digital solutions. The mention of "Band A" implies a need for strategic thinking and independent problem-solving within the defined scope.

🎓 Skills & Qualifications

Education:

• Minimum Bachelor's degree in a relevant field such as Human-Computer Interaction (HCI), Graphic Design, Information Science, Computer Science, Public Health, or a related discipline.

• Advanced university degree preferred for the mid or upper range of Band A, indicating a need for deeper theoretical knowledge and practical application. Experience:

• A minimum of three (3) years of progressive experience in web design, User Experience (UX) and User Interface (UI) design, user research, and prototyping.

• Demonstrated experience in facilitating user sessions, designing digital flows for complex processes, creating interactive prototypes, conducting usability testing, and producing technical documentation for development teams.

• Experience working with multidisciplinary teams, particularly in the context of digital solutions for public health, data analytics, geospatial data visualization, decision support dashboards, or institutional platforms.

• Experience with international organizations, ministries of health, immunization programs, or georeferencing tools is considered a strong asset. Required Skills:

• User Research & Needs Assessment: Proficiency in designing and conducting user interviews, surveys, and needs assessment activities; ability to synthesize findings into actionable insights.

• Information Architecture & Interaction Design: Expertise in structuring complex information, defining navigation systems, and designing intuitive user flows for web applications.

• Wireframing & Prototyping: Skilled in creating low- and medium-fidelity wireframes and interactive prototypes using collaborative tools (e.g., Figma, Sketch, Adobe XD).

• Responsive Web Design: Understanding of designing interfaces that adapt seamlessly across various devices and screen sizes.

• Usability Evaluation: Experience in conducting usability testing, heuristic analysis, and prioritizing design recommendations based on user feedback and best practices.

• Digital Accessibility: Knowledge of WCAG (Web Content Accessibility Guidelines) and best practices for inclusive design to ensure the platform is usable by all individuals, including those with disabilities.

• Technical Documentation: Ability to clearly document design specifications, interaction details, and accessibility requirements for development teams.

• Public Health Domain Knowledge: Familiarity with public health programs, particularly immunization strategies, data management, and decision-making processes in governmental or international health organizations.

Preferred Skills:

• Data Visualization and Geospatial Interface Design: Experience in designing effective visual representations of data, especially within geographical contexts.

• Familiarity with design system principles and maintenance.

• Working knowledge of both Spanish and English.

📝 Enhancement Note: The qualifications emphasize a practical, hands-on approach to UX design with a strong foundation in user research and technical documentation. The preference for public health or related domain experience is crucial, as understanding the nuances of vaccination microplanning will directly impact the effectiveness of the UX design. The "Band A" designation suggests a need for a mid-level professional with demonstrated autonomy and problem-solving capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• User Research & Needs Assessment Examples: Showcase case studies demonstrating how user research was conducted, how findings were synthesized, and how they directly informed design decisions.

• Information Architecture & Flow Diagrams: Present examples of navigation structures, sitemaps, user flow diagrams, and process maps for complex digital applications.

• Wireframes & Interactive Prototypes: Include examples of low- and medium-fidelity wireframes, and ideally, links to interactive prototypes that illustrate key user journeys and interface concepts.

• Usability Testing Reports: Provide samples of usability testing plans, reports, and how insights from testing were translated into design iterations.

• Accessibility Documentation: Showcase examples of how accessibility considerations were integrated into the design process and documented for developers.

Process Documentation:

• Workflow Design: Demonstrate the ability to map out complex operational workflows and translate them into clear, actionable digital processes.

• User-Centered Design Process: Illustrate a structured approach to user-centered design, from initial research and ideation through to prototyping and validation.

• Collaboration with Development Teams: Provide evidence of how design specifications and requirements were communicated effectively to technical teams for implementation.

📝 Enhancement Note: For this role, the portfolio is paramount. It needs to clearly demonstrate the consultant's ability to translate complex, real-world public health processes into user-friendly digital interfaces. The emphasis on user research, information architecture, and wireframing is critical. The ability to document and communicate design decisions effectively to technical stakeholders is also a key differentiator.

💵 Compensation & Benefits

Salary Range:

• Daily rates can vary from US $172 to US $215, depending on deliverables. This range is based on PAHO's "Band A" consultancy classification, which involves specialized services of moderate complexity. The specific daily rate will be determined based on the consultant's qualifications, experience, and the scope of work defined in the contract. Benefits:

• As a consultant (independent contractor), standard employee benefits such as health insurance, retirement plans, paid time off, and social security contributions are typically not provided by PAHO.

• The consultant is responsible for their own taxes, duties, and any applicable contributions in their jurisdiction.

• This role offers the opportunity to contribute to a significant public health initiative with global impact.

• Flexibility in working hours, provided deliverables are met and regular virtual meetings are attended. Working Hours:

• Up to 40 hours per week, scheduled according to the work plan and deliverables schedule. This allows for flexibility in managing personal time alongside project commitments, as long as project milestones are achieved.

📝 Enhancement Note: The salary is presented as a daily rate range, which is common for international consultant roles. It's crucial for candidates to understand that this is a contractor position, and they are responsible for their own benefits and taxes. The specified range is competitive for specialized UX consultants at this level, particularly within the UN system. The flexibility in hours is a key benefit for remote contractors.

🎯 Team & Company Context

🏢 Company Culture

Industry: International Public Health / Non-profit / United Nations System

Company Size: PAHO is a large international organization, part of the WHO, with a significant global presence and numerous employees and consultants. This implies a structured, professional environment with established processes.

Founded: PAHO was founded in 1902, giving it a long history and deep experience in public health across the Americas.

Team Structure:

• The consultant will work within the Department of Evidence and Intelligence for Action in Health (EIH), specifically coordinating with technical teams for immunization, health analysis, and digital transformation.

• Reporting will be under the Advisor in Data Science from the Health Analysis team.

• Collaboration will extend to immunization focal points, information systems specialists, geospatial analysis experts, data managers, and information security personnel designated by PAHO. This indicates a matrixed reporting and collaboration structure, common in complex project environments. Methodology:

• The project emphasizes a data-driven approach to identify vaccination gaps and inform microplanning strategies.

• User-centered design (UCD) principles will guide the platform's development, ensuring usability and adoption by target users.

• Geospatial analysis is a core component, leveraging location data for targeted interventions.

• Digital transformation initiatives are supported, aiming to modernize health systems through technology.

Company Website: http://www.paho.org

📝 Enhancement Note: PAHO's mission-driven culture, combined with its established international standing, suggests a professional and purpose-oriented work environment. The collaborative structure with multiple technical teams highlights the importance of strong communication and cross-functional teamwork for the consultant. The emphasis on data, UCD, and geospatial analysis points to a forward-thinking approach to public health challenges.

📈 Career & Growth Analysis

Operations Career Level: This is a specialized consultant role (Band A) focused on UX/UI design within the public health sector. It's not a traditional full-time employee "operations" role but requires operational thinking to translate processes into functional systems.

Reporting Structure: The consultant reports to the Advisor in Data Science within EIH and collaborates with various technical focal points. This structure allows for specialized input while ensuring alignment with broader PAHO objectives.

Operations Impact: The role's direct impact is on the usability and effectiveness of a platform designed to improve vaccination coverage, specifically for measles. Successful UX design will lead to better microplanning, more efficient resource allocation, and ultimately, improved public health outcomes in the region.

Growth Opportunities:

• Specialization in Health Informatics: Deepen expertise in applying UX/UI principles to public health challenges, a growing and critical field.

• International Project Experience: Gain valuable experience working with a major international health organization, enhancing future career prospects in global health or technology consulting.

• Portfolio Expansion: Develop a strong portfolio showcasing work on impactful, data-driven platforms with real-world public health applications.

• Networking: Build connections with professionals in public health, data science, and digital transformation within the Pan American region.

📝 Enhancement Note: While not a direct "Revenue Operations" or "Sales Operations" role, this position offers significant growth in the specialized area of health informatics and digital health solutions. The experience gained in designing for public health initiatives can be highly transferable to other data-intensive and process-focused roles. The consultant nature offers flexibility and project-based growth.

🌐 Work Environment

Office Type: Primarily a remote work environment ("Off Site"). The consultant will operate independently from their chosen location.

Office Location(s): Remote work is specified, with the company headquartered in Washington D.C., USA, but the consultant can be located anywhere, provided they can effectively collaborate virtually.

Workspace Context:

• The work environment is virtual, requiring self-discipline and effective use of digital collaboration tools.

• Access to necessary software for design and prototyping is expected, alongside reliable internet connectivity.

• Regular virtual meetings and coordination with PAHO teams and national counterparts will be a key aspect of the daily work.

• The consultant will be expected to manage their own workspace to ensure productivity and professionalism during virtual interactions. Work Schedule:

• Up to 40 hours per week, with flexibility to manage the schedule around project milestones and virtual meeting requirements. This allows for a balance between professional responsibilities and personal commitments, characteristic of remote consulting roles.

📝 Enhancement Note: The remote nature of this consultancy is a significant aspect. Candidates must be comfortable working independently, managing their time effectively, and utilizing virtual communication and collaboration tools to stay connected with the PAHO team and stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Candidates must complete an online profile on the PAHO Career page, ensuring all experience details are thoroughly elaborated. CVs/PHFs inserted via LinkedIn are not accessible.

• Initial Screening: Applications will be reviewed for suitability based on qualifications and experience. A written test may be used as a screening tool.

• Portfolio Review: Selected candidates will likely be asked to present their portfolio, highlighting relevant UX/UI projects, user research methodologies, information architecture designs, wireframing examples, and usability testing outcomes.

• Interviews: Interviews will assess technical expertise, problem-solving skills, communication abilities, and cultural fit. Candidates may be asked to discuss their approach to specific design challenges related to public health platforms.

• Degree Verification: For successful candidates, scanned copies of required degrees/diplomas/certificates must be provided for verification against accredited institutions.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in user research, information architecture, interaction design, wireframing, and usability testing, especially those with a data visualization or public health context.

• Showcase Process, Not Just Pixels: Clearly articulate your design process for each project. Explain the problem, your approach, the tools used, the challenges faced, and the outcomes achieved.

• Highlight Impact: Quantify results where possible (e.g., "improved task completion time by X%", "reduced user errors by Y%"). If direct metrics are unavailable, focus on the intended impact and how your design addressed specific user needs or pain points.

• Address PAHO's Context: Tailor your presentation to highlight how your skills and experience align with PAHO's mission and the specific requirements of this geospatial vaccination microplanning platform.

• Accessibility & Responsiveness: Ensure your portfolio examples demonstrate consideration for digital accessibility and responsive design principles.

Challenge Preparation:

• Be prepared to discuss how you would approach user research for a diverse user base with varying digital literacy and connectivity.

• Consider how you would translate complex vaccination microplanning steps into a logical and easy-to-understand user flow.

• Think about potential challenges in designing for a geospatial platform and how you would visualize data effectively for decision-making.

• Familiarize yourself with PAHO's mission and current public health initiatives in the Americas.

📝 Enhancement Note: The application process emphasizes a comprehensive online profile and a strong portfolio. Candidates should invest time in tailoring their application and portfolio to showcase relevant experience, particularly in UX/UI for complex, data-driven applications within the public health domain. The mention of a potential written test suggests a need for candidates to be prepared for technical assessment.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design & Prototyping Software: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, InVision, or similar for wireframing, prototyping, and design collaboration.

• User Research Tools: Experience with survey platforms (e.g., SurveyMonkey, Google Forms), user interview tools, and potentially heat-mapping or session recording software.

• Collaboration Tools: Familiarity with platforms like Zoom, Microsoft Teams, Google Meet for virtual meetings and coordination.

• Project Management Tools: Experience with tools like Asana, Trello, Jira, or Monday.com for task management and workflow tracking, especially in a remote team setting.

Analytics & Reporting:

• While not directly responsible for data analysis, understanding how data visualization tools (e.g., Tableau, Power BI, QGIS for geospatial) are used will be beneficial for designing effective dashboards and interfaces.

• Familiarity with analytics platforms (e.g., Google Analytics) to understand user behavior on web platforms. CRM & Automation:

• Not directly applicable in terms of CRM management, but understanding how data flows into and out of systems that support public health initiatives is relevant.

📝 Enhancement Note: The core technical requirement revolves around UX/UI design and prototyping tools. While direct experience with geospatial software (like QGIS) isn't mandatory, an understanding of how such data is visualized and interacted with on a web platform is highly advantageous. The emphasis is on tools that facilitate remote collaboration and design iteration.

👥 Team Culture & Values

Operations Values:

• Impact-Oriented: A strong commitment to improving public health outcomes and contributing to the well-being of communities across the Americas.

• Data-Driven Decision Making: Emphasis on using evidence and data to inform strategies and interventions, which translates into the need for clear data visualization and reporting capabilities in the platform.

• Collaboration & Inclusivity: Fostering a collaborative environment that values diverse perspectives and ensures all team members, including users of varying backgrounds and abilities, are considered.

• Efficiency & Sustainability: Designing solutions that are not only effective but also sustainable and efficient to implement and maintain within resource-constrained public health systems.

• Integrity & Accountability: Upholding high standards of ethical conduct and transparency in all professional activities.

Collaboration Style:

• Cross-Functional Integration: The role requires seamless collaboration with diverse technical teams (data science, immunization, IT, security) to ensure a holistic approach to platform development.

• Proactive Communication: Regular and clear communication is essential in a remote, international project setting to maintain alignment and address challenges promptly.

• Feedback-Driven: A culture that encourages open feedback on designs and processes to facilitate continuous improvement and ensure the final product meets user needs effectively.

• Knowledge Sharing: Willingness to share expertise and learn from colleagues across different disciplines.

📝 Enhancement Note: PAHO's values, particularly those related to public health impact, data-driven approaches, and inclusivity, should inform the consultant's design philosophy and communication style. The collaborative nature of the project means that strong interpersonal skills and an ability to work effectively with diverse teams are as critical as technical UX/UI skills.

⚡ Challenges & Growth Opportunities

Challenges:

• Diverse User Base: Designing for a wide range of users with varying levels of digital literacy, technical access, and operational needs across different countries in the Americas.

• Connectivity Constraints: Addressing potential limitations in internet connectivity in remote or underserved areas where the platform might be accessed.

• Translating Complex Processes: Effectively simplifying intricate public health workflows (like microplanning and vaccination campaign management) into intuitive digital interfaces.

• Geospatial Data Visualization: Designing clear and actionable visualizations for complex geospatial data that aid in decision-making for vaccination campaigns.

• Remote Collaboration: Maintaining effective communication and collaboration with a distributed, international team without in-person interaction.

Learning & Development Opportunities:

• Specialized UX for Public Health: Gaining in-depth experience in a niche but growing field of user experience design for health applications.

• International Project Management: Understanding the complexities of managing projects within a large international organization like PAHO.

• Geospatial Technology Awareness: Developing a better understanding of how geospatial data and tools are applied in public health interventions.

• Cross-Cultural Collaboration: Enhancing skills in working effectively with professionals from diverse cultural and professional backgrounds.

• Portfolio Development: Building a strong portfolio with a high-impact public health project that can significantly enhance future career opportunities.

📝 Enhancement Note: The challenges presented are typical for projects involving public health technology in diverse regions. The growth opportunities are significant for a UX professional looking to specialize in the social impact sector or international development. Overcoming these challenges will provide valuable experience and skill development.

💡 Interview Preparation

Strategy Questions:

• User-Centered Approach: "Describe your process for conducting user research with diverse stakeholders, particularly those with limited digital literacy or in challenging environments. How would you adapt your methods for this vaccination microplanning platform?"

• Information Architecture & Flow Design: "Walk us through how you would design the information architecture for a platform that needs to support data upload, geospatial analysis, territorial prioritization, and campaign monitoring. What are the key user flows you would prioritize?"

• Problem-Solving & Design Trade-offs: "Imagine users are struggling to understand the geospatial prioritization feature. What steps would you take to diagnose the problem, and what design solutions might you propose?"

• Accessibility & Inclusivity: "How would you ensure the platform meets accessibility standards (e.g., WCAG) and is usable by individuals with varying abilities and technical access in the Region of the Americas?"

Company & Culture Questions:

• "What interests you about working with PAHO and contributing to public health initiatives in the Americas?"

• "How do you approach collaboration with technical teams (developers, data scientists) and non-technical stakeholders (public health program managers)?"

• "PAHO values data-driven decision-making. How would your UX design facilitate this for vaccination campaign planning?" Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio projects as narratives. Clearly articulate the problem, your role, the design process, the solutions you implemented, and the impact or learnings.

• Process Emphasis: Showcase your methodology – how you moved from understanding user needs to creating wireframes and prototypes. Use visual aids effectively.

• Highlight Key Deliverables: Focus on presenting your user research summaries, user personas, information architecture diagrams, key wireframes, and interactive prototypes.

• Address PAHO's Needs: Explicitly connect your past work to the requirements of the Geospatial Vaccination Microplanning Platform. For example, if you have experience with data visualization or geospatial interfaces, highlight that prominently.

• Q&A Readiness: Be prepared to answer detailed questions about your design choices, the rationale behind them, and how you would handle specific challenges related to this project.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of UX/UI principles, a user-centric methodology, and the ability to apply these skills to a public health context. The portfolio presentation is a critical component, so candidates should practice articulating their process and impact clearly and concisely.

📌 Application Steps

To apply for this operations position:

• Submit your application through the PAHO Career page, ensuring your online profile is fully updated and detailed.

Do not rely on LinkedIn profiles for application submission.

• Portfolio Customization: Prepare a portfolio that specifically highlights your experience in user research, information architecture, wireframing, prototyping, and usability testing, with a focus on data visualization, complex process translation, and ideally, public health or institutional platforms.

• Resume Optimization: Tailor your resume to emphasize the skills and experience mentioned in the job description, using keywords such as "User Experience (UX)," "UI Design," "Information Architecture," "Wireframing," "Prototyping," "User Research," "Usability Testing," "Digital Accessibility," and "Public Health."

• Interview Preparation: Practice articulating your design process and project outcomes, focusing on how you translate user needs and complex requirements into functional and user-friendly digital solutions. Be ready to discuss your approach to remote collaboration and working with diverse stakeholders.

• Company Research: Familiarize yourself with PAHO's mission, its work in the Americas, and the broader context of public health initiatives, particularly vaccination programs. Understand the importance of geospatial data in public health interventions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.