Medical Assistant - UI Health Care North Liberty Pediatrics Clinic 80%25

📍 Job Overview

Job Title: Medical Assistant II (MA II) - UI Health Care North Liberty Pediatrics Clinic

Company: University of Iowa

Location: Iowa City, Iowa, United States / North Liberty, Iowa, United States

Job Type: Part-time, Regular

Category: Healthcare Support / Clinical Operations

Date Posted: April 10, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Clinical Patient Care: Provide direct patient care and technical support within pediatric and potentially other ambulatory clinics, ensuring a high standard of patient experience and clinical efficiency.

• Process Coordination: Manage and coordinate all elements of a patient's visit, from check-in to post-visit follow-up, ensuring seamless operations and patient flow.

• Healthcare System Integration: Operate within a comprehensive academic medical center, utilizing electronic health records (EHR) and collaborating with a multidisciplinary care team to deliver integrated patient services.

• Part-Time Engagement: This role is structured as an 80%25 position, equating to 32 hours per week, offering a balance between professional commitment and personal time.

📝 Enhancement Note: The role is for a Medical Assistant II (MA II) at the University of Iowa Health Care's North Liberty Pediatrics Clinic, with potential to float to other specialties like Family Medicine and Outreach Clinics. The position emphasizes patient-centered care and operational efficiency within an academic medical setting.

📈 Primary Responsibilities

• Patient Intake and Triage: Perform initial patient assessments, including vital signs, medical history updates, and chief complaint documentation, under the supervision of licensed independent practitioners.

• Clinical Procedures: Administer medications, perform basic laboratory tests, conduct phlebotomy, administer immunizations, and assist with minor procedures as directed by licensed healthcare professionals.

• EHR Management: Accurately document patient encounters, update medical records, manage appointment schedules, and utilize the Electronic Medical Record (EMR) system (specifically EPIC is desired) for all patient-related activities.

• Patient Education and Support: Provide basic patient education on health maintenance, treatment plans, and clinic procedures, ensuring patients and families understand their care.

• Clinic Operations Support: Maintain a clean and organized clinical environment, manage medical supplies, and perform clerical duties as needed to ensure smooth clinic operations.

• Cross-Functional Collaboration: Work effectively with physicians, nurses, and other healthcare professionals to coordinate patient care and ensure continuity of services.

• Float Support: Be prepared to support other clinic locations and patient specialties as clinical needs dictate.

📝 Enhancement Note: Responsibilities include direct patient care, technical procedures like phlebotomy and immunizations, EHR management, patient education, and general clinic support. The role requires adaptability to float between different clinic types (Pediatrics, Family Medicine, Specialty/Outreach).

🎓 Skills & Qualifications

Education:

• Certification or registration as a Medical Assistant; OR

• Completion of a recognized one-year Medical Assistant Program; OR

Experience:

Required Skills:

• Clinical Proficiency: Demonstrated ability to perform technical patient care functions, including vital signs, basic diagnostic procedures, and medication administration.

• Medical Terminology & Knowledge: Strong understanding of medical terminology, pathophysiology, and basic pharmacology.

• Electronic Health Records (EHR): Competency in using EHR systems for documentation and patient management.

• Communication Skills: Excellent written and verbal communication abilities to interact effectively with patients, families, and the healthcare team.

• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and coordinate patient visits efficiently.

Preferred Skills:

• EPIC EMR Experience: Previous experience with the EPIC electronic health record system.

• Pediatric Clinic Experience: Prior experience working in a pediatric clinical setting.

• Phlebotomy Skills: Proven ability to perform phlebotomy.

• Immunization Administration: Experience administering immunizations.

• Teamwork & Collaboration: Demonstrated ability to work effectively within a team, collaborate with colleagues, and function autonomously when appropriate.

📝 Enhancement Note: The minimum requirements focus on formal MA training or equivalent education. Highly desired qualifications include specific system experience (EPIC) and direct experience in pediatrics, which are strong indicators of a candidate's immediate value to the clinic.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Clinical Procedure Documentation: Showcase examples of procedures performed, such as vital sign collection, basic diagnostic tests, or assisting with minor procedures, with a focus on accuracy and patient safety.

• EHR Workflow Examples: If possible, provide anonymized examples or descriptions of how you have utilized EHR systems (ideally EPIC) to manage patient charts, schedule appointments, or document encounters, highlighting efficiency.

• Patient Interaction Scenarios: Describe how you have handled patient communication, education, or support in various clinical scenarios, emphasizing empathy and clarity.

• Process Improvement Contributions (if any): Detail any instances where you identified an opportunity to improve a clinical process, workflow, or patient experience, and the steps you took to contribute to a solution.

Process Documentation:

• Patient Flow Management: Be prepared to discuss how you ensure a smooth and efficient patient flow from check-in through discharge, including managing wait times and coordinating with other clinic staff.

• Standard Operating Procedures (SOPs) Adherence: Demonstrate an understanding of the importance of following established clinic protocols and SOPs for patient care, safety, and documentation.

• Data Entry & Accuracy: Highlight your commitment to accurate and timely data entry in EHR systems, understanding its impact on patient care and billing.

📝 Enhancement Note: While a formal portfolio might not be explicitly required for an MA II role, candidates should be prepared to discuss their practical experience and demonstrate their understanding of clinical processes and system utilization through resume details and interview discussions. Highlighting specific contributions to efficiency or patient care is beneficial.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Comprehensive Health Coverage: Includes health, dental, and life insurance options.

• Disability Insurance: Provides financial protection in case of disability.

• Retirement Planning: Generous employer contributions into retirement plans.

• Paid Time Off: Includes paid vacation and sick leave.

• Work-Life Balance: Free on-site parking and a predictable Monday-Friday schedule with no weekends or holidays.

• Professional Development: Access to tuition assistance and opportunities for professional growth within the University.

Working Hours:

• 32 hours per week (80%25).

• Variable hours Monday through Friday, between 8:00 AM and 5:00 PM.

• No weekends, on-call time, or holiday shifts required.

📝 Enhancement Note: The salary range provided is for 100% time, so it's crucial to calculate the prorated amount for the 80%25 position. The benefits package is extensive and a significant draw, particularly the retirement contributions and paid time off. The predictable schedule is a notable perk for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare (Academic Medical Center)

Company Size: Large (University of Iowa Health Care employs over 12,000 employees, students, and volunteers)

Founded: The University of Iowa was founded in 1847, with its Health Care system evolving over many decades.

Team Structure:

• Care Team Model: Works as part of a patient care team, reporting to licensed independent practitioners (LIPs), Registered Nurses (RNs), Nurse Managers (NM/ANM), or other licensed designees.

• Specialized Clinics: Primarily assigned to Pediatrics but with the flexibility to float to other ambulatory settings like Family Medicine and Specialty/Outreach Clinics.

• Cross-Functional Collaboration: Expected to collaborate closely with physicians, nurses, and other healthcare professionals to ensure seamless patient care delivery.

Methodology:

• Patient-Centered Care: Emphasizes delivering personalized, compassionate care, focusing on patient wellness and monitoring care history.

• Integrated Healthcare: Connects patients with specialists within the UI Health Care system for seamless transitions of care.

• Data-Driven Operations: Utilizes EHRs to manage patient information and coordinate care plans.

Company Website: https://uiowa.taleo.net/careersection/2b/jobdetail.ftl?job=26002580&lang=en

📝 Enhancement Note: The University of Iowa Health Care operates as a major academic medical center, implying a culture that values education, research, and high-quality patient care. The "WE CARE" core values (Welcoming, Excellence, Collaboration, Accountability, Respect, Empowerment) are central to their organizational culture.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Clinical Support. This role serves as a foundational position within the clinical operations of a large healthcare system. It offers direct patient care experience and exposure to various aspects of clinic management.

Reporting Structure:

Operations Impact:

• Patient Experience: Directly influences the patient experience by providing efficient, compassionate, and accurate clinical support.

• Clinic Efficiency: Contributes to the smooth functioning of the clinic by managing patient flow, completing necessary procedures, and maintaining accurate records, which impacts provider productivity and patient throughput.

• Quality of Care: Supports the delivery of high-quality care by adhering to clinical protocols and assisting providers effectively.

Growth Opportunities:

• Clinical Skill Advancement: Opportunities to expand clinical skills, gain experience with more complex procedures, and potentially specialize in areas like pediatrics.

• Further Education/Certification: The University offers tuition assistance, which can support further education or advanced certifications (e.g., LPN, RN, or specialized MA certifications).

• Internal Mobility: Potential to move into other roles within UI Health Care, such as a Licensed Practical Nurse (LPN) if further education is pursued, or to different clinical departments.

• Leadership Potential: With experience, there may be opportunities to mentor new MAs or take on additional responsibilities within a clinic setting.

📝 Enhancement Note: This role is an excellent starting point for a career in healthcare operations. Growth potential is tied to acquiring new skills, pursuing further education, and demonstrating proficiency and commitment within the University system.

🌐 Work Environment

Office Type: Clinical Healthcare Setting. This is an on-site position within a busy pediatric clinic, with potential to work in other family medicine and specialty/outreach clinics.

Office Location(s):

• Primary location: UI Health Care North Liberty Pediatrics Clinic.

Workspace Context:

• Collaborative Environment: Will work closely with a team of healthcare professionals, requiring strong interpersonal and communication skills.

• Patient-Focused: The primary focus is on direct patient interaction and care delivery within a clinical setting.

• Technology Integration: Will utilize the EPIC EMR system and other clinic-specific technologies.

• Supportive Infrastructure: Benefits from the resources of a large academic medical center, including IT support and administrative services.

Work Schedule:

• Predictable Monday-Friday schedule, 32 hours per week, with variable hours typically between 8:00 AM and 5:00 PM.

• No weekends, on-call, or holiday shifts, providing excellent work-life balance.

📝 Enhancement Note: The work environment is dynamic and patient-facing. The emphasis on collaboration and the use of technology are key aspects. The limited hours and predictable schedule are significant advantages for work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on meeting minimum education and certification requirements. Resume review for relevant experience and desired qualifications (e.g., EPIC, pediatrics).

• Work Sample/Skills Assessment: Candidates may be required to pass a work sample test to assess practical skills.

• Interview(s): Likely includes one or more interviews with clinic leadership, supervisors, and potentially team members. Questions will cover clinical knowledge, patient interaction, teamwork, and problem-solving.

• Final Evaluation: Consideration of qualifications, interview performance, and work sample results. The department may hire an MA II or an LPN based on candidate qualifications.

Portfolio Review Tips:

• Resume as Primary Document: Ensure your resume clearly details your MA training, certifications, and any relevant clinical experience. Use keywords from the job description.

• Highlight Relevant Skills: Quantify achievements where possible (e.g., "Managed patient flow for X number of patients daily").

• Address Desired Qualifications: Specifically mention any EPIC experience, pediatric experience, phlebotomy, or immunization skills.

• Prepare for Skills Assessment: If a work sample is required, be ready to demonstrate core MA competencies.

Challenge Preparation:

• Clinical Scenarios: Be prepared to discuss how you would handle common patient scenarios, such as a child with a fever, administering a vaccine, or handling a difficult patient interaction.

• Teamwork Scenarios: Think about how you collaborate with nurses and physicians, and how you would handle a disagreement or a challenging team dynamic.

• EHR Proficiency: Be ready to discuss your experience with EHR systems, your understanding of its importance, and your ability to learn new systems quickly.

📝 Enhancement Note: The "passing score on work samples" is a critical requirement to note. Candidates should proactively prepare for practical skill assessments. The mention of potentially hiring an LPN indicates a need to clearly differentiate MA II qualifications if applying for this specific role.

🛠 Tools & Technology Stack

Primary Tools:

• Electronic Health Record (EHR) System: EPIC is highly desired. Candidates should be proficient in using EHRs for patient charting, scheduling, and record management.

• Clinic Management Software: Various systems for scheduling, patient registration, and billing.

• Medical Equipment: Standard clinical equipment for vital signs measurement (thermometers, blood pressure cuffs, pulse oximeters), examination tools, and diagnostic equipment.

Analytics & Reporting:

• EMR Reporting Features: While not directly responsible for analytics, MAs contribute data that fuels clinic and system-level reporting on patient volumes, visit types, and outcomes.

CRM & Automation:

• Patient Communication Tools: May involve secure messaging systems within the EHR or patient portals for communication.

• Scheduling Systems: Integrated within the EHR to manage appointment slots and patient flow.

📝 Enhancement Note: Proficiency with EPIC is a significant advantage. Candidates should emphasize their ability to quickly learn and adapt to new software and technology within a clinical setting.

👥 Team Culture & Values

Operations Values:

• Patient-Centered: The core of all operations is focused on providing excellent, compassionate care to patients and their families.

• Excellence: A commitment to delivering the highest quality of care and service in all aspects of the role.

• Collaboration: Strong emphasis on teamwork and working harmoniously with physicians, nurses, and other staff to achieve common goals.

• Accountability: Taking ownership of responsibilities, maintaining ethical conduct, and ensuring accuracy in all tasks.

• Respect: Fostering an inclusive environment where all individuals, patients, and colleagues are valued and respected.

• Empowerment: Encouraging initiative, continuous learning, and contributions to improving patient care and clinic operations.

Collaboration Style:

• Integrated Care Team: Works as an integral part of a multidisciplinary team, requiring open communication and mutual support.

• Supportive Environment: The "WE CARE" values suggest a culture that encourages mutual respect and open dialogue.

• Process Improvement Focus: Openness to feedback and suggestions for improving workflows and patient care processes.

📝 Enhancement Note: The "WE CARE" values are fundamental to the University of Iowa Health Care's operational philosophy. Candidates should be able to articulate how their personal values and work style align with these principles, particularly in the context of patient care and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Adapting to Diverse Patient Needs: Working with pediatric patients and their families can present unique communication and care challenges.

• Floating Between Clinics: The requirement to float to different clinic types may require adaptability and quick learning of new protocols or patient populations.

• High Volume Environment: Working in a busy clinic setting demands efficiency, strong organizational skills, and the ability to manage multiple tasks under pressure.

• Learning New Systems: While EPIC is desired, being adaptable to other clinic-specific software or updates to existing systems is crucial.

Learning & Development Opportunities:

• Skill Expansion: Opportunities to gain experience in a wide range of clinical procedures and patient care scenarios.

• Continuing Education: Access to university resources, including potential tuition assistance for further education or certifications.

• Mentorship: Guidance from experienced clinicians and supervisors within the University's established healthcare system.

• Career Progression: Potential pathways to roles with increased responsibility or specialization within UI Health Care.

📝 Enhancement Note: The primary challenge is adapting to varied clinic needs and patient populations. Growth is strongly supported by the University's commitment to education and internal development.

💡 Interview Preparation

Strategy Questions:

• Clinical Scenarios: "Describe how you would handle a situation where a child is anxious about receiving a vaccination." "What steps would you take if a patient presented with symptoms you weren't familiar with?"

• Teamwork & Collaboration: "How do you handle disagreements with a colleague or supervisor regarding patient care?" "Describe a time you collaborated with a team to solve a patient care issue."

• Problem-Solving & Efficiency: "How do you prioritize tasks when faced with multiple patient demands?" "What strategies do you use to ensure accuracy in patient documentation?"

Company & Culture Questions:

• "Why are you interested in working for the University of Iowa Health Care?"

• "How do your personal values align with our 'WE CARE' core values?"

Portfolio Presentation Strategy:

• Resume as Your Portfolio: Your resume is the primary document. Be prepared to walk through your experience and highlight specific skills and achievements relevant to the MA II role.

• Demonstrate Competencies: For any practical skills mentioned (phlebotomy, immunizations, EPIC), have specific examples or anecdotes ready.

• Showcase Adaptability: Be prepared to discuss your ability to learn new systems and adapt to different clinic environments, especially if you haven't worked in pediatrics before.

📝 Enhancement Note: Candidates should prepare to articulate their understanding of patient-centered care, their ability to work in a team-oriented environment, and their practical clinical skills. Emphasizing adaptability and a willingness to learn will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the University of Iowa's Taleo career portal.

• Resume Optimization: Ensure your resume clearly details your Medical Assistant certification/registration or program completion, lists all relevant clinical skills (phlebotomy, immunizations, vital signs, etc.), and highlights any experience with EHR systems (especially EPIC) and in pediatric or family medicine settings.

• Work Sample Preparation: Be aware that a work sample test may be required. Familiarize yourself with common MA clinical tasks and best practices to perform well under assessment.

• Interview Readiness: Prepare to discuss your clinical experience, how you handle patient interactions (especially with children), your understanding of clinic operations, and your alignment with the "WE CARE" values. Prepare specific examples for behavioral questions.

• Company Research: Understand the University of Iowa Health Care's mission, values, and its role as an academic medical center. Research the North Liberty Pediatrics Clinic and its services to show genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.