Manager, UX Design

📍 Job Overview

Job Title: Manager, UX Design

Company: Remitly

Location: Philadelphia, PA (Market St)

Job Type: FULL_TIME

Category: UX Design & Management

Date Posted: 2026-05-12T00:00:00

Experience Level: 10+ Years (with 2+ years in People Leadership)

Remote Status: On-site

🚀 Role Summary

• Lead and develop a high-performing team of UX designers and researchers focused on critical products within the Health Markets space.

• Define and drive the UX vision and strategy for Clinical Solutions, aligning with business goals and user needs, with a specific emphasis on integrating AI-driven experiences responsibly.

• Champion human-centered and data-informed design practices, ensuring the team delivers impactful solutions that enhance clinical workflows and patient outcomes.

• Foster a culture of inclusion, continuous learning, and design excellence, providing mentorship, career development, and performance coaching to direct reports.

• Collaborate closely with Product, Engineering, Data Science, and Clinical stakeholders to translate complex user needs into intuitive and accessible digital product experiences.

📝 Enhancement Note: This role requires a strong blend of strategic leadership, people management, and hands-on UX expertise, with a significant emphasis on designing for human-AI collaboration within a regulated industry. The focus on "Clinical Solutions" and "Health Markets" implies a need for understanding complex user journeys and regulatory compliance.

📈 Primary Responsibilities

• Spearhead the definition and evolution of the UX vision and strategy for Elsevier’s Clinical Solutions portfolio, ensuring alignment with overarching business objectives and deep user understanding.

• Lead, coach, and mentor a team of UX designers and researchers, fostering their growth in modern UX practices, including designing for human-AI collaboration, confidence, control, and feedback loops.

• Drive the hiring, onboarding, and talent development process for the UX team, cultivating an inclusive environment that promotes continuous learning and design excellence.

• Establish and uphold high standards for user experience across products, advocating for human-centered and data-informed design principles throughout the product development lifecycle.

• Implement and refine modern UX practices, such as continuous discovery, iterative delivery, and outcome-based measurement, to ensure the team consistently delivers high-impact results that improve clinical workflows and patient outcomes.

• Champion the adoption of design systems and consistent interaction patterns across the product suite to ensure a cohesive and intuitive user experience.

• Ensure the UX team possesses a profound understanding of clinical, educational, and patient user needs through ongoing research, validation, and direct engagement.

• Advocate for and embed inclusive design practices, guaranteeing that accessibility standards (WCAG compliance and beyond) are integrated throughout the entire product lifecycle.

• Translate complex research insights into actionable product and design decisions, effectively communicating findings and recommendations to cross-functional teams and leadership.

• Partner closely with Product Management, Engineering, Data Science, and Clinical stakeholders to integrate AI-driven experiences responsibly and ethically into products, focusing on explainable and trustworthy AI interactions.

📝 Enhancement Note: The responsibilities highlight a strategic, leadership-oriented role that requires not only design expertise but also strong cross-functional collaboration and a deep understanding of AI integration within a clinical context. The emphasis on "outcome-based measurement" and "data-informed design" suggests a performance-driven environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field. Master's degree or equivalent practical experience is a plus.

Experience:

• A minimum of 8 years of progressive experience in User Experience (UX) Design.

• At least 2 years of proven experience in people leadership, managing and developing design teams.

Required Skills:

• UX Strategy & Vision: Ability to define, articulate, and drive a strategic vision for user experience that aligns with business objectives and user needs.

• People Leadership & Coaching: Proven experience in leading, mentoring, and developing design talent, including performance management, career development, and fostering team growth.

• Human-Centered Design (HCD) & Design Thinking: Deep understanding and practical application of HCD principles and Design Thinking methodologies to solve complex user problems.

• AI-Driven Experience Design: Experience leading UX strategy for AI-enabled features (e.g., clinical decision support, recommendations, generative AI) and designing for human-AI collaboration, focusing on trust, transparency, and control.

• Accessibility & Inclusive Design: Comprehensive knowledge of accessibility standards (WCAG compliance) and a commitment to inclusive design principles to create equitable user experiences.

• Design Systems: Experience in establishing, maintaining, and driving adoption of design systems and scalable UX frameworks.

• Cross-Functional Collaboration: Proven ability to partner effectively with Product Management, Engineering, Data Science, and Clinical stakeholders.

Preferred Skills:

• Healthcare/Clinical Domain Knowledge: Familiarity with healthcare workflows, clinical decision support tools, patient engagement platforms, or educational technologies.

• Modern UX Methodologies: Proficiency in Lean UX, Jobs-to-be-Done (JTBD), and continuous discovery practices.

• Data-Informed Design: Experience leveraging data analytics and user research to inform design decisions and measure impact.

• AI/ML Product Design: Experience designing AI/ML-powered products and data-driven interfaces.

• Modern Design & Collaboration Tools: Proficiency with industry-standard tools such as Figma, AI-prototyping tools, and research platforms (e.g., UserTesting, Qualtrics).

• Iterative Delivery & Outcome Measurement: Experience in agile development environments and measuring the success of UX initiatives against defined outcomes.

📝 Enhancement Note: The requirement for 8+ years of UX design experience with 2+ years in people leadership indicates a mid-to-senior level management role. The emphasis on AI-driven design and regulated environments (healthcare) suggests a need for candidates with experience navigating complex product development cycles and ethical considerations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Leadership Case Studies: Showcase instances where you led UX teams to deliver successful digital products, detailing your strategic approach, team management, and the impact achieved.

• AI/ML Integration Examples: Present projects where you were instrumental in designing user experiences for AI-powered features, highlighting challenges, solutions, and user outcomes.

• Human-Centered Design Process: Demonstrate your systematic approach to understanding user needs, from research initiation to solution design and validation, emphasizing how user insights drove key decisions.

• Design System Contributions: Include examples of your involvement with design systems, illustrating how you promoted consistency and scalability across products.

• Accessibility & Inclusion: Highlight projects where accessibility and inclusive design were prioritized, showcasing your commitment to equitable user experiences.

• Outcome-Based Results: Quantify the impact of your team's work through metrics such as adoption rates, user satisfaction, workflow efficiency improvements, or contribution to clinical outcomes.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you've documented and optimized UX design workflows, including user research, ideation, prototyping, and testing phases.

• System Implementation & Standards: Illustrate your experience in implementing UX best practices, design systems, and accessibility standards within product development processes.

• Measurement & Performance Analysis: Detail how your team measures the effectiveness of UX designs, including metrics collection, analysis, and reporting to stakeholders.

📝 Enhancement Note: For a managerial role, the portfolio should not only showcase individual design contributions but, more importantly, demonstrate leadership in guiding teams, defining strategies, and driving process excellence. Emphasis on AI and regulated environments is key.

💵 Compensation & Benefits

Salary Range:

• U.S. National Base Pay Range: $118,300 - $219,800 annually.

• Philadelphia, PA: $118,300 - $219,800 annually.

• New York State: $130,200 - $241,800 annually.

• New York City: $142,000 - $263,800 annually.

• Rochester, NY: $118,300 - $219,800 annually.

• New Jersey: $143,220 - $228,780 annually.

📝 Enhancement Note: The provided salary ranges are based on the U.S. National Base Pay Range and specific geographic differentials mentioned in the job description. These ranges are estimates and may vary based on candidate experience, specific team budget, and final negotiation. The ranges reflect a significant compensation band, appropriate for a managerial role with extensive experience and leadership responsibilities in a specialized field like UX Design within the tech/information services industry. The cost of living and market demand in these specific metropolitan areas (especially NYC) justify the higher end of the ranges.

Benefits:

• Annual Incentive Bonus: Eligibility for performance-based annual bonuses.

• Country Specific Benefits: Comprehensive benefits packages tailored to the employee's location, which typically include:

  • Health, Dental, and Vision Insurance

  • Retirement Savings Plan (e.g., 401(k) with company match)

  • Paid Time Off (Vacation, Sick Leave, Holidays)

  • Life and Disability Insurance

  • Professional Development and Training Opportunities

  • Employee Assistance Program (EAP)

  • Potential for stock options or other equity-based compensation (depending on company policy). Working Hours: Standard 40 hours per week. Flexibility may be available, but the role is primarily on-site, requiring consistent presence for team collaboration and stakeholder engagement.

📝 Enhancement Note: The mention of "Country Specific Benefits" is a crucial detail for candidates. It's recommended to inquire about the specifics for the Philadelphia, PA location during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services, Technology, Analytics, and Publishing (specifically within Health Markets). Elsevier is a prominent player in providing critical information and analytics solutions to the scientific, medical, and academic communities.

Company Size: Large Enterprise (Elsevier employs over 10,000 people worldwide, with over 2,500 technologists). This size implies established processes, significant resources, and opportunities for cross-departmental collaboration.

Founded: Elsevier has a history spanning over 140 years, indicating a stable, established organization with a deep understanding of its markets and a long-term perspective.

Team Structure:

• This role is part of the Clinical Solutions portfolio within Elsevier's Health Markets division.

• The UX Design team is described as "high-performing" and includes both UX designers and researchers.

• The Manager will lead this team, reporting into a higher level of product or design leadership.

Methodology:

• Data-Driven & Human-Centered: The company emphasizes data-informed design and champions human-centered principles.

• AI Integration: A key focus is the responsible and effective integration of AI-driven experiences into products.

• Agile & Iterative: Practices like continuous discovery, iterative delivery, and outcome-based measurement are encouraged, suggesting an agile development approach.

• Design Systems: Emphasis on leveraging and contributing to design systems for consistency and scalability.

Company Website: https://www.elsevier.com/

Parent Company: RELX (https://www.relx.com/)

📝 Enhancement Note: Understanding Elsevier's position within RELX and its long history in information services is vital. The "Health Markets" focus, combined with a large tech workforce, suggests a company serious about leveraging technology to solve complex problems in healthcare and research.

📈 Career & Growth Analysis

Operations Career Level: Managerial, specifically leading a specialized team (UX Design). This role sits at the intersection of design leadership, strategic product development, and technical execution. It requires not only deep UX expertise but also the ability to manage people, processes, and strategic initiatives.

Reporting Structure: The UX Design Manager will report to a Director or VP level within the Clinical Solutions or Health Markets organization. They will manage a team of UX Designers and Researchers. Collaboration will be extensive with peers in Product Management, Engineering, and Data Science.

Operations Impact: This role has a direct impact on the usability, accessibility, and effectiveness of critical clinical tools. By leading the UX team, the manager influences product strategy, user adoption, and ultimately, the quality of care and research outcomes supported by Elsevier's products. The integration of AI also positions this role at the forefront of technological innovation within the company.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles overseeing larger or multiple UX teams, or to specialize further within AI/ML UX leadership.

• Strategic Influence: Opportunity to shape the UX strategy for major product lines and influence product roadmaps based on user insights and technological advancements.

• Domain Expertise: Deepen expertise in healthcare technology, clinical workflows, and AI-driven design, becoming a subject matter expert.

• Cross-Functional Leadership: Develop broader leadership skills by collaborating on strategic initiatives across different business units within Elsevier and RELX.

• Mentorship & Development: Continued opportunity to mentor and develop talent, contributing to the growth of the UX profession within the organization.

📝 Enhancement Note: This role is a significant step for an individual contributor or a junior manager looking to lead a specialized team within a large, established organization. The growth trajectory is clearly towards senior leadership and strategic influence in the UX domain, particularly in the specialized area of AI in healthcare.

🌐 Work Environment

Office Type: Primarily on-site, with a specific mention of "Philadelphia, PA (Market St)" as a key location. This suggests a traditional office environment designed for collaboration.

Office Location(s): Philadelphia, PA is confirmed. The broader "locations_alt_raw" and "locations_derived" list includes New York, New Jersey, Virginia, and Delaware, indicating potential for hybrid arrangements or collaboration across these regions, though the primary role is based in Philadelphia.

Workspace Context:

• Collaborative Hub: The office environment is expected to facilitate close collaboration with Product, Engineering, and Data Science teams, likely involving co-location or regular in-person meetings.

• Tools & Technology: Access to modern design and collaboration tools (Figma, AI-prototyping tools, research platforms) is implied, supporting efficient UX workflows.

• Team Interaction: Opportunities for direct interaction with the UX team, fostering a strong team dynamic and a culture of shared learning and problem-solving.

Work Schedule: Standard 40-hour work week. While the role is on-site, the emphasis on "modern UX practices" and "iterative delivery" suggests that flexibility within the workday might be possible, but core hours will likely be required for team collaboration and meetings.

📝 Enhancement Note: The "on-site" designation means candidates should be prepared for a physical presence in the Philadelphia office. The mention of other locations might indicate opportunities for remote work in other states if the candidate is exceptional or for team members, but the primary role is office-based in Philadelphia.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on experience in UX leadership, AI design, and healthcare/regulated environments.

• Hiring Manager Interview: In-depth discussion about your leadership philosophy, experience managing design teams, strategic approach to UX, and ability to integrate AI.

• Portfolio Review & Presentation: A dedicated session where you present your portfolio, showcasing case studies of leadership, AI/ML integration, human-centered design, and measurable impact. Expect to discuss your process, challenges, and outcomes in detail.

• Team/Peer Interviews: Meetings with key stakeholders (Product Managers, Engineering Leads, Data Scientists, fellow UX professionals) to assess collaboration style, technical understanding, and cultural fit.

• Executive/Director Interview: Final interview with senior leadership to discuss strategic vision, long-term impact, and alignment with company goals.

Portfolio Review Tips:

• Leadership Focus: Emphasize your role in leading teams, defining strategies, and mentoring designers, not just individual contributions.

• Quantify Impact: Use metrics to demonstrate the success of your team's work. How did your designs improve workflows, user satisfaction, or business outcomes?

• AI & Ethics: Clearly articulate your approach to designing AI-driven experiences, including considerations for trust, transparency, and ethical use.

• Process Clarity: Walk through your design process, highlighting how user research, data, and collaboration informed decisions.

• Tailor to Role: Highlight projects most relevant to clinical solutions, healthcare, or complex data environments.

• Conciseness: Be prepared to present your most impactful work efficiently, respecting time constraints.

Challenge Preparation:

• Strategic Scenarios: Be ready to discuss how you would approach defining UX strategy for a new AI feature or improving a complex clinical workflow.

• Team Management Scenarios: Prepare examples of how you've handled performance issues, fostered team growth, or resolved design conflicts.

• Cross-Functional Collaboration: Discuss how you build relationships and drive consensus with non-design teams, especially Product, Engineering, and Data Science.

• AI Design Principles: Be prepared to discuss ethical considerations, explainability, and user control in AI interactions.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on leadership, strategic thinking, and the ability to manage complex projects involving AI in a sensitive domain. The portfolio presentation is a critical component.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (highly probable), Sketch, Adobe Creative Suite.

• AI-Prototyping Tools: Tools that allow for simulating AI interactions or generating AI-assisted design elements (e.g., Uizard, Galileo AI, or internal tools).

• Collaboration Platforms: Slack, Microsoft Teams, Jira, Confluence.

Analytics & Reporting:

• User Research Platforms: UserTesting.com, Qualtrics, Maze, Lookback.

• Product Analytics: Google Analytics, Adobe Analytics, Mixpanel, Amplitude (for understanding user behavior and feature adoption).

• Data Visualization Tools: Tableau, Power BI (for presenting data insights to stakeholders).

CRM & Automation:

• CRM Systems: Salesforce (likely used by sales/product teams for customer data, impacting UX insights).

• Workflow Automation: While not directly managed by UX, understanding how automation impacts user workflows is beneficial.

📝 Enhancement Note: Proficiency with Figma is almost a given for modern UX roles. Experience with AI-specific prototyping tools and product analytics platforms will be highly advantageous for this role, given the focus on AI integration and data-driven design.

👥 Team Culture & Values

Operations Values:

• User-Centricity: Deep commitment to understanding and serving the needs of clinical professionals and patients.

• Excellence in Design: Striving for high-quality, intuitive, and impactful user experiences.

• Innovation & Adaptability: Embracing new technologies like AI and adapting design practices to evolving needs.

• Collaboration & Inclusion: Fostering a supportive team environment where diverse perspectives are valued and cross-functional partnerships thrive.

• Data-Informed Decision Making: Utilizing data and research to guide design choices and measure success.

• Ethical Design: Upholding principles of responsible AI and ensuring accessibility and fairness in all designs.

Collaboration Style:

• Cross-Functional Integration: Actively working with Product, Engineering, and Data Science to ensure seamless integration of design into the development process.

• Open Communication: Encouraging honest feedback, constructive criticism, and transparent dialogue within the team and across departments.

• Knowledge Sharing: Promoting a culture where team members share learnings, best practices, and insights to elevate the collective skill level.

• Agile Mindset: Embracing iterative development and continuous improvement, with a willingness to adapt based on feedback and results.

📝 Enhancement Note: The company's emphasis on data, user needs, and innovation, coupled with a collaborative approach, suggests a dynamic and forward-thinking work environment for UX professionals.

⚡ Challenges & Growth Opportunities

Challenges:

• Integrating AI Responsibly: Navigating the complexities of AI in healthcare, ensuring ethical use, user trust, transparency, and managing user expectations around AI capabilities.

• Complex Clinical Workflows: Designing for intricate and often high-stakes clinical workflows requires deep domain understanding and meticulous attention to detail.

• Balancing Stakeholder Needs: Effectively managing diverse requirements from Product, Engineering, Data Science, Clinical experts, and end-users.

• Driving Adoption of Design Systems & New Practices: Ensuring consistent application of design systems and the adoption of modern UX and AI design methodologies across teams.

• Talent Development & Retention: Attracting, coaching, and retaining top UX talent in a competitive market, especially those with specialized AI and healthcare experience.

Learning & Development Opportunities:

• AI/ML UX Specialization: Opportunities to become a leader in the emerging field of AI-driven UX design, particularly within healthcare.

• Advanced Design Methodologies: Deepen expertise in areas like Jobs-to-be-Done, outcome-based design, and advanced user research techniques.

• Leadership Training: Access to formal leadership development programs, workshops, and mentorship from senior executives within Elsevier and RELX.

• Industry Conferences & Certifications: Support for attending relevant UX, AI, and healthcare technology conferences and pursuing professional certifications.

• Cross-Disciplinary Exposure: Gaining exposure to product strategy, data science methodologies, and clinical informatics through close collaboration.

📝 Enhancement Note: This role offers significant opportunities to tackle cutting-edge challenges in AI and healthcare UX, making it ideal for ambitious leaders looking to make a substantial impact and grow their careers in specialized, high-demand fields.

💡 Interview Preparation

Strategy Questions:

• "How would you define and evolve the UX vision for our Clinical Solutions portfolio, considering the increasing role of AI?"

• "Describe your approach to integrating AI-driven features into clinical workflows in a way that builds user trust and ensures ethical deployment."

• "How do you foster a culture of continuous discovery and iterative delivery within a UX team, especially when working with complex, regulated products?"

Company & Culture Questions:

• "What excites you about Elsevier's mission and its role in the Health Markets space?"

• "How would you approach building and maintaining strong collaborative relationships with Product, Engineering, and Data Science teams?"

• "Describe your philosophy on people leadership and how you coach and develop UX talent."

Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your leadership philosophy and team management approach. Then, dive into 2-3 key case studies, focusing on leadership impact, strategic decisions, and measurable results.

• AI Focus: Ensure at least one case study prominently features your experience with AI-driven design, detailing the challenges, your team's approach, and the user outcomes.

• Quantify Everything: Use data points, metrics, and testimonials to demonstrate the impact of your team's work.

• Process Explanation: Clearly articulate the methodologies used (HCD, Lean UX, AI design processes), emphasizing how user insights and data informed decisions.

• Stakeholder Management: Be prepared to discuss how you managed expectations and collaborated with various stakeholders.

• Q&A Readiness: Anticipate questions about challenges, trade-offs, and how you handle difficult situations.

📝 Enhancement Note: Preparation should focus on demonstrating strategic leadership, deep understanding of AI in UX, and the ability to navigate complex, regulated environments. Quantifiable achievements and clear communication of process are paramount.

📌 Application Steps

To apply for this Manager, UX Design position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight your 8+ years of UX design experience and at least 2 years of people leadership. Emphasize experience in regulated industries (healthcare, education), AI-driven design, and cross-functional collaboration. Use keywords from the job description.

• Prepare Your Portfolio: Curate 2-4 impactful case studies that showcase your leadership, strategic UX initiatives, experience with AI integration, and quantifiable results. Ensure it demonstrates your ability to manage and develop a team.

• Practice Your Presentation: Rehearse presenting your portfolio, focusing on clarity, conciseness, and articulating your strategic approach, team management, and the impact of your work. Be ready to discuss AI ethics and user trust.

• Research Elsevier: Understand their mission, products (especially Clinical Solutions), and their position within RELX. Familiarize yourself with their stated values and commitment to innovation and user-centricity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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