Manager, UI UX Designer

📍 Job Overview

Job Title: Manager, UI/UX Designer

Company: FWD Insurance

Location: Taguig, Metro Manila, Philippines

Job Type: Full-time

Category: Digital Experience Design / Product Design Operations

Date Posted: August 19, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the design and optimization of customer-centric digital experiences, ensuring intuitive and high-performing interfaces across all digital touchpoints.

• Translate user needs and business goals into customer-first, accessible, and engaging user interface (UI) and user experience (UX) designs.

• Drive engagement, conversion, and customer satisfaction through innovative design solutions that address multiple points of discovery, intent, purchase, and after-sales.

• Champion UI/UX design innovations and solution usability throughout the organization, fostering a culture of user-centricity.

📝 Enhancement Note: While the title is "Manager, UI UX Designer," the core responsibilities and descriptions lean heavily into individual contributor design work with leadership in driving design innovation and process. The "Manager" aspect may refer to managing design projects and processes rather than a direct team of designers, given the absence of explicit people management duties in the provided details. The role is firmly within the digital product and customer experience domain, impacting operational efficiency through user-friendly interfaces.

📈 Primary Responsibilities

• Utilize a human-centered design process and customer journey maps to deliver intuitive UI/UX across all digital touchpoints, including discovery, intent, purchase, and after-sales phases.

• Develop comprehensive wireframes, interactive prototypes, and high-fidelity mock-ups to visualize and iterate on design concepts.

• Conduct continuous audits of existing platform experiences, researching customer behaviors across competitors and identifying opportunities for UI/UX innovation.

• Collaborate closely with stakeholders to gather requirements and work with development teams to ensure product quality and implement the most user-friendly solutions.

• Partner with various business units and the CX Marketing team to maximize customer success through effective solution design.

• Create, maintain, and develop design libraries, conduct usability testing, and produce detailed design documentation, including change logs and user feedback validated against business goals.

• Support marketing business units by creating designs that adhere to UX principles and meet specific campaign requirements.

• Integrate accessibility standards and ensure optimal usability levels are incorporated into the overall solution design.

• Act as a champion for UI/UX design innovations and solution usability across FWD.

📝 Enhancement Note: The responsibilities emphasize a strong connection between design and business outcomes, highlighting the need for designers to understand customer journeys, business unit needs, and product quality. This role requires a blend of creative design skills and strategic thinking to influence product development and customer satisfaction.

🎓 Skills & Qualifications

Education:

• A Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for a Managerial-level UI/UX role.

• Equivalent practical experience demonstrating a strong portfolio of design work may be considered. Experience:

• 5-10 years of progressive experience in UI/UX design, with a proven track record of leading design initiatives and delivering successful digital products.

• Experience in managing design projects from conception to implementation, ensuring adherence to design principles and business objectives.

• Experience within the financial services or insurance industry is highly advantageous, providing context for customer needs and regulatory considerations. Required Skills:

• Proficient in UI Design principles, visual design, and interaction design.

• Expertise in UX Design methodologies, including user research, information architecture, and user flow creation.

• Skilled in creating detailed Wireframes and interactive Prototypes using industry-standard tools (e.g., Figma, Sketch, Adobe XD).

• Ability to produce high-fidelity Mock-ups that accurately represent the final product.

• Strong understanding and application of Human-centered Design principles and Customer Journey Mapping.

• Experience conducting and analyzing Usability Testing to gather user feedback and iterate on designs.

• Knowledge of Accessibility Standards (e.g., WCAG) and their implementation in digital products.

• Experience in creating and maintaining Design Libraries for consistency and scalability.

• Excellent Stakeholder Management skills, with the ability to communicate design rationale and gather requirements effectively.

• Familiarity with Product Quality Assurance processes from a design perspective.

• Ability to create clear and concise Design Documentation. Preferred Skills:

• Experience with User Research methodologies beyond usability testing, such as interviews and surveys.

• Familiarity with Agile/Scrum development methodologies.

• Experience in the Insurance or Financial Services sector.

• Understanding of CX (Customer Experience) strategy and its integration with UI/UX design.

• Proficiency in Marketing principles and how design supports campaign objectives.

• Experience with Solution Design within complex business environments.

📝 Enhancement Note: The required skills list is derived from the "Key Responsibilities" and "Requirements Summary" sections of the raw job description, enhanced with industry-standard terminology for UI/UX roles. The experience level suggests a need for both strong individual contributor skills and the ability to guide design processes and collaborate effectively across departments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UI/UX design projects, demonstrating a strong understanding of the entire design lifecycle from research to final implementation.

• Projects should highlight the application of human-centered design principles and a clear focus on solving user problems.

• Evidence of creating intuitive and user-friendly interfaces for web and mobile applications, preferably within a financial services or customer-facing context.

• Examples of wireframes, prototypes, high-fidelity mock-ups, and design documentation that illustrate your design process and decision-making.

• Case studies demonstrating how your designs have positively impacted user engagement, conversion rates, or customer satisfaction. Process Documentation:

• Ability to document design processes, including user research findings, usability test results, and design rationale.

• Experience in creating and maintaining design libraries, style guides, and component documentation for consistency and scalability across projects.

• Documentation should clearly outline the steps taken, challenges encountered, and solutions implemented for each design project.

• Understanding of how to record change logs and tester feedback, validating design decisions against business goals and user needs.

📝 Enhancement Note: Given the role's focus on leading design and optimization, a strong portfolio demonstrating a structured design process and tangible results is critical. The emphasis on documentation and design libraries points to a need for candidates who can contribute to scalable design systems and maintain design integrity.

💵 Compensation & Benefits

Salary Range:

• For a Manager, UI/UX Designer role with 5-10 years of experience in Taguig, Philippines, the estimated salary range is PHP 120,000 to PHP 200,000 per month. This range is based on industry benchmarks for experienced design professionals in the Philippine market, considering the cost of living in Metro Manila and the responsibilities outlined. Benefits:

• Comprehensive Health Insurance: Including medical, dental, and vision coverage for employees and potentially dependents.

• Life Insurance: Providing financial security for employees and their families.

• Paid Time Off: Including vacation leave, sick leave, and potentially other forms of paid leave.

• Professional Development: Opportunities for training, workshops, and conferences to enhance UI/UX skills and stay updated with industry trends.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Retirement Savings Plan: Contributions to a provident fund or similar retirement savings scheme.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Potential for Hybrid Work Arrangements: Although the current listing specifies on-site, companies often offer some flexibility. Working Hours:

• Standard full-time working hours, typically around 40 hours per week.

• Specific daily schedules may vary but often align with business needs and team collaboration requirements, potentially from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, Monday to Friday.

📝 Enhancement Note: Salary estimation is based on data from various Philippine job boards and salary aggregators for similar roles and experience levels in Metro Manila. Benefits are typical for corporate roles in the Philippines and are inferred based on industry standards for a company of FWD's profile.

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance / Financial Services. FWD operates in a highly regulated industry where customer trust, data security, and clear communication are paramount. The digital experience design plays a crucial role in simplifying complex financial products and building customer loyalty.

Company Size: FWD Group is a significant pan-Asian insurance business with approximately 40 million customers across 10 markets. FWD Life Philippines is a substantial entity within this group, ranking highly in paid-up capital and new business premium equivalent. This indicates a well-established and growing organization.

Founded: FWD Group was established in 2013, making it a relatively young but rapidly expanding player in the insurance market. FWD Life Philippines launched its commercial operations in September 2014. This youth implies a dynamic, potentially more agile culture compared to traditional, long-standing institutions.

Team Structure:

• The UI/UX Designer will likely be part of a broader digital, product, or customer experience team.

• Reporting to a Head of Digital Experience, Head of Product, or a similar senior leadership role.

• Collaboration will be extensive with product managers, developers, marketing teams, CX specialists, and business unit stakeholders.

• The team structure may involve a mix of specialists, with this role focusing on design leadership within their domain. Methodology:

• Data Analysis and Insights: Design decisions are expected to be informed by user data, analytics, customer feedback, and market research.

• Workflow Planning and Optimization: Emphasis on streamlining processes through intuitive design and efficient user flows.

• Automation and Efficiency Practices: While not directly an automation role, the design must support efficient user interactions that can reduce manual effort for both customers and internal teams.

Company Website: www.fwd.com and fwd.com.ph

📝 Enhancement Note: FWD's focus on being "customer-led and tech-enabled" suggests a culture that values digital innovation and user-centricity. The company's rapid growth and pan-Asian presence indicate a dynamic environment where design plays a critical role in differentiating their offerings.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Manager, UI/UX Designer." While it doesn't explicitly state people management, it implies a senior individual contributor or a lead role responsible for the strategic direction and execution of UI/UX design initiatives. This level requires not only strong design skills but also the ability to influence stakeholders, drive process improvements, and mentor junior designers if applicable.

Reporting Structure: The designer will likely report to a senior leader within the Digital, Product, or Customer Experience department. This structure allows for direct impact on strategic digital initiatives and close collaboration with other key functions.

Operations Impact: The UI/UX Designer's work directly impacts customer acquisition and retention by creating seamless, intuitive, and engaging digital experiences. This translates to:

• Increased Conversion Rates: Through optimized purchase funnels and clear product presentation.

• Enhanced Customer Satisfaction: By simplifying complex insurance processes and providing easy access to information and services.

• Reduced Support Costs: Through user-friendly interfaces that minimize confusion and the need for customer support.

• Brand Loyalty: By delivering a consistently positive digital experience that builds trust and preference.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like user research, interaction design, or design systems.

• Leadership: Transition into a formal management role overseeing a team of designers, or become a Principal/Lead Designer setting design vision for larger initiatives.

• Cross-functional Roles: Move into Product Management, CX Strategy, or Digital Transformation roles, leveraging design thinking and user advocacy.

• Industry Expertise: Become a subject matter expert in UI/UX for the insurance and financial services sector.

📝 Enhancement Note: The "Manager" title suggests potential for growth beyond individual contribution, either through project leadership or team management, depending on the organization's structure. The role offers significant opportunities to impact business operations by improving customer interaction efficiency and satisfaction.

🌐 Work Environment

Office Type: The job is listed as "On-site," indicating a traditional office-based work environment. This suggests a collaborative atmosphere where face-to-face interaction with colleagues and stakeholders is encouraged.

Office Location(s): Taguig, Metro Manila, Philippines. This is a prime business district, offering access to amenities, transportation hubs, and a professional work setting.

Workspace Context:

• Collaborative Environment: The on-site nature facilitates spontaneous collaboration, brainstorming sessions, and direct feedback loops with cross-functional teams, which is crucial for design processes.

• Operations Tools and Technology: Access to company-provided hardware, software licenses (e.g., design tools, project management software), and potentially a dedicated workspace conducive to design work.

• Team Interaction: Regular opportunities to interact with designers, product managers, developers, and other business units, fostering a strong sense of team and shared purpose.

Work Schedule:

• Standard office hours, likely Monday to Friday, to align with business operations and team availability. Flexibility may be offered, but the primary mode is on-site.

📝 Enhancement Note: The on-site requirement in a major business hub like Taguig suggests a company that values in-person collaboration and team cohesion. This environment can be beneficial for complex design projects requiring intensive teamwork and rapid iteration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an assessment of your resume and potentially a brief video interview, as indicated by the mention of Talocity, an AI-powered screening platform. This stage assesses basic qualifications and cultural fit indicators.

• Portfolio Review: A critical stage where candidates present their portfolio to hiring managers and/or senior designers. Expect to walk through 2-3 key projects, detailing your role, process, challenges, and the outcomes.

• Skills-Based Assessment: This might include a design challenge or a case study exercise to evaluate your problem-solving abilities, design thinking, and practical application of UI/UX principles.

• Stakeholder Interviews: Meetings with product managers, developers, and business unit representatives to assess collaboration skills, communication clarity, and alignment with business objectives.

• Managerial/Final Interview: A conversation with the hiring manager or a senior leader to discuss strategic fit, leadership potential, and overall suitability for the role and company culture.

Portfolio Review Tips:

• Curate Effectively: Select projects that best showcase your range of skills, problem-solving abilities, and impact, focusing on those relevant to digital experiences in financial services or similar customer-centric industries.

• Tell a Story: For each project, articulate the problem, your process, your specific contributions, the challenges you faced, the solutions you designed, and the measurable results. Use a clear, structured narrative.

• Highlight Process: Emphasize your user research, wireframing, prototyping, and usability testing methodologies. Show how data and user feedback informed your design decisions.

• Showcase Impact: Quantify results whenever possible (e.g., "increased conversion by X%", "reduced task completion time by Y%"). If metrics are unavailable, focus on qualitative improvements and user feedback.

• Be Ready for Questions: Anticipate questions about your design choices, how you handle feedback, how you collaborate with developers, and your understanding of accessibility and business goals.

Challenge Preparation:

• Understand the Context: If given a design challenge, carefully analyze the brief, identify key constraints, and understand the target user and business objectives.

• Structure Your Approach: Outline your process before diving into design. Think about user research, ideation, wireframing, prototyping, and testing.

• Focus on Rationale: Be prepared to explain why you made certain design decisions. This is more important than the final visual output.

• Time Management: Allocate time effectively for each stage of the challenge. Prioritize core functionality and user flow over minor visual details if time is limited.

• Presentation Skills: Practice presenting your solution clearly and concisely, highlighting your thought process and key design decisions.

📝 Enhancement Note: The mention of Talocity suggests an initial AI-driven screening, making it crucial for candidates to have a strong online presence and be prepared for an automated assessment. The portfolio review is paramount, requiring candidates to demonstrate not just design skills but also the ability to articulate their process and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is expected).

• Wireframing Tools: Balsamiq, Miro, Lucidchart.

• User Research & Testing Platforms: UserTesting.com, Lookback, Maze, Hotjar (for analytics).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello, Slack, Microsoft Teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Data Visualization Tools: Tableau, Power BI (for understanding user behavior data).

• Heatmapping & Session Recording: Hotjar, Crazy Egg.

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (understanding how design impacts CRM data and user interactions).

• Marketing Automation Platforms: Marketo, Pardot (awareness of how digital experiences integrate with marketing campaigns).

• Integration Platforms: While not directly designing integrations, an understanding of how systems connect can be beneficial.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is a given. The role also benefits from an understanding of analytics and CRM systems, as design decisions must be data-informed and contribute to broader business objectives within the customer lifecycle.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, ensuring that all designs prioritize the user experience.

• Innovation & Agility: Embracing new ideas, technologies, and methodologies to continuously improve digital offerings and adapt to market changes.

• Collaboration & Teamwork: Fostering a supportive environment where ideas are shared, feedback is constructive, and teams work together to achieve common goals.

• Data-Driven Decision-Making: Utilizing data and analytics to inform design choices, measure impact, and drive continuous improvement.

• Quality & Excellence: Striving for high standards in all aspects of design, from conceptualization to final execution, ensuring a polished and effective user experience.

Collaboration Style:

• Cross-functional Integration: Actively engaging with product managers, developers, marketers, and business stakeholders to ensure alignment and cohesive execution of digital strategies.

• Open Communication: Encouraging transparent and honest communication, where feedback is welcomed and design discussions are constructive.

• Iterative Design: Embracing an iterative process where designs are refined based on feedback, testing, and evolving requirements.

• Knowledge Sharing: Proactively sharing insights, best practices, and learnings with the team and wider organization to elevate design standards.

📝 Enhancement Note: FWD's emphasis on being "customer-led and tech-enabled" strongly suggests a culture that values user advocacy, digital innovation, and collaborative problem-solving. The "changing the way people feel about insurance" vision implies a drive for positive, impactful user experiences.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating diverse stakeholder requirements and business objectives into user-friendly and compliant designs within the insurance sector.

• Navigating Regulatory Compliance: Ensuring all designs adhere to strict industry regulations and data privacy standards (e.g., PDPA in the Philippines).

• Driving Adoption of New Designs: Gaining buy-in from various departments and ensuring smooth implementation of new UI/UX initiatives across existing platforms.

• Keeping Pace with Technology: Continuously learning and adapting to new design tools, methodologies, and emerging technologies (e.g., AI in design, AR/VR applications).

Learning & Development Opportunities:

• Advanced Design Techniques: Access to training on cutting-edge UI/UX methodologies, interaction design patterns, and visual design trends.

• Industry Conferences & Workshops: Opportunities to attend relevant events (e.g., UX Philippines, DesignConf) to network and learn from industry leaders.

• Mentorship Programs: Potential for mentorship from senior design leaders or product strategists within FWD.

• Cross-functional Exposure: Opportunities to learn about different aspects of the insurance business, product development, and marketing strategies.

📝 Enhancement Note: The insurance industry presents unique challenges related to regulation and customer trust. Overcoming these through thoughtful design is a key growth opportunity for the role.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements. How did you approach it, and what was the outcome?" (Focus on your negotiation, communication, and problem-solving process.)

• "How do you ensure your designs are accessible to all users, including those with disabilities, especially in a regulated industry like insurance?" (Highlight your knowledge of accessibility standards and your process for implementation.)

• "Walk us through a complex UI/UX project from your portfolio. What was the problem, your process, your specific contributions, and the impact?" (Be ready to deeply dive into your case studies.)

• "How do you stay updated with the latest UI/UX trends and technologies, and how do you incorporate them into your work?" (Showcase your commitment to continuous learning.) Company & Culture Questions:

• "What do you know about FWD Insurance and our mission to change the way people feel about insurance?" (Research FWD's values, recent campaigns, and market position.)

• "How do you see your role contributing to FWD's customer-centric and tech-enabled approach?" (Connect your skills to the company's strategic vision.)

• "Describe your ideal team environment and how you contribute to a positive and collaborative culture." (Align your values with FWD's stated culture.) Portfolio Presentation Strategy:

• Structure is Key: Use a consistent format for each case study: Problem, Solution, Process, Outcome, and your specific Role.

• Visual Storytelling: Use visuals (wireframes, mock-ups, prototypes) to illustrate your points, but ensure they support your narrative, not replace it.

• Focus on Impact: Quantify results whenever possible. If metrics are unavailable, focus on qualitative feedback and strategic reasoning.

• Be Prepared for Deep Dives: Anticipate questions about your design choices, trade-offs, and how you would iterate further.

• Showcase Collaboration: If possible, highlight instances where you collaborated effectively with developers, product managers, or other stakeholders.

📝 Enhancement Note: The mention of Talocity suggests an initial AI screening. Candidates should prepare for potential AI-driven assessments and ensure their online professional profiles (LinkedIn) are up-to-date and reflect the skills and experience highlighted in their application.

📌 Application Steps

To apply for this UI/UX Designer position:

• Submit your application through the provided link on the FWD careers site.

• Tailor Your Resume: Highlight experience relevant to UI/UX design, human-centered design, prototyping, usability testing, and any experience in the financial services or insurance sector. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your strongest projects that demonstrate your end-to-end design process, problem-solving skills, and impact. Ensure it's easily accessible online (e.g., PDF, personal website, Behance).

• Prepare Your Narrative: Practice articulating your design process, rationale, and the outcomes of your projects clearly and concisely for portfolio reviews and interviews.

• Research FWD: Understand FWD's mission, values, and its position in the market. Consider how your design philosophy aligns with their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.