Manager, Product Designer - Digital Design MY

📍 Job Overview

Job Title: Manager, Product Designer - Digital Design MY

Company: CIMB Group Malaysia

Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Job Type: Full time

Category: Digital Product Design / UX/UI Design

Date Posted: 2026-09-18

Experience Level: 6+ Years Professional Experience

Remote Status: On-site

🚀 Role Summary

• Lead the design and development of intuitive and compelling user interfaces for CIMB Group's digital banking products, directly impacting customer interaction and satisfaction.

• Drive user-centered design initiatives by collaborating closely with UX researchers, developers, and product managers to translate user needs and business goals into elegant, functional design solutions.

• Champion best practices in user research, usability testing, accessibility, and inclusive design to enhance the overall digital banking experience.

• Contribute to and maintain a scalable design system, ensuring consistency and efficiency across all digital platforms and products.

• Mentor and guide junior designers, fostering a collaborative and innovative design environment focused on continuous improvement and product excellence.

📝 Enhancement Note: The raw job description focuses on Product Design and UX/UI within a digital banking context. The role implies a leadership or senior individual contributor capacity given the "Manager" title and the requirement to mentor junior designers. The emphasis on "complex digital products" and "regulated environments" points towards a need for robust process adherence and a strategic approach to design.

📈 Primary Responsibilities

• Design and develop user-centered wireframes, prototypes, user flows, and high-fidelity mockups for digital banking applications, ensuring alignment with business requirements and user feedback.

• Conduct and interpret user research and usability testing to gather actionable insights, validate design decisions, and drive iterative improvements in user experience.

• Collaborate effectively with product managers to ensure designs align with strategic business objectives and product roadmaps, while partnering with engineering teams for seamless implementation.

• Contribute to the evolution and governance of the company's design system, creating and documenting reusable design patterns, components, and style guides.

• Drive innovation by exploring new design tools, methodologies, and trends, and proposing creative solutions to complex design challenges within the financial services sector.

• Ensure all digital touchpoints adhere to brand guidelines and promote a cohesive brand experience, enhancing brand loyalty and trust among customers.

• Champion inclusive design principles to ensure digital products are accessible and usable by a diverse customer base, including individuals with disabilities.

• Provide design direction and constructive feedback to junior designers, fostering their professional growth and ensuring high standards of design quality across the team.

📝 Enhancement Note: The core responsibilities are derived from the "Key Responsibilities" section, with an emphasis on leadership and strategic contribution implied by the "Manager" title and the mention of mentoring. Specific actions like "creating and documenting design patterns" and "exploring new design tools" are highlighted to showcase the proactive nature expected.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Design (e.g., Graphic Design, Interaction Design, Product Design), Human-Computer Interaction (HCI), or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: Minimum of 6 years of professional experience in product design, UX/UI design, interaction design, or a closely related digital product design discipline. Demonstrated experience in leading end-to-end product design initiatives from discovery through launch and iteration is crucial.

Required Skills:

• Proven expertise in Product Design, UX/UI Design, and Interaction Design for complex digital products.

• Strong proficiency in creating wireframes, prototypes, and high-fidelity mockups using industry-standard design tools.

• Demonstrated experience in conducting user research and usability testing to inform design decisions.

• Experience contributing to and maintaining scalable design systems.

• Excellent cross-functional collaboration skills, with the ability to work effectively with product managers, engineers, researchers, and other stakeholders.

• Strong stakeholder management and communication abilities, with a proven capacity to articulate design rationale and influence decision-making at various organizational levels.

• Experience in mentoring, coaching, or managing junior designers.

• Solid understanding of accessibility and inclusive design principles.

• Familiarity with data-informed design practices and leveraging analytics to improve user experience. Preferred Skills:

• Experience in digital banking, fintech, financial services, or similarly complex and regulated digital environments.

• Experience with agile development methodologies and working within fast-paced product development cycles.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better collaborate with engineering teams.

• Familiarity with user journey mapping and service design principles.

📝 Enhancement Note: The "Experience and Qualifications" section directly informs the required and preferred skills. The "Manager" title and "mentoring" requirement are explicitly called out. The preference for regulated environments like banking and fintech is also a key differentiator. Educational background is inferred based on industry standards for senior design roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing end-to-end product design initiatives, from initial concept and discovery through launch and subsequent iterations.

• Evidence of strong user-centered problem-solving skills, clearly illustrating how user needs were identified and addressed.

• Detailed case studies demonstrating expertise in interaction design, visual design, and prototyping.

• Quantifiable measurable product outcomes and impact, such as improvements in user satisfaction, engagement, conversion rates, or task completion times.

• Examples of contributions to and management of design systems, including component libraries, style guides, and design pattern documentation. Process Documentation:

• Examples of detailed user research methodologies employed, including research plans, participant recruitment, data synthesis, and reporting.

• Documentation of usability testing processes, including test plans, execution, and analysis of findings to drive design improvements.

• Workflows illustrating the process of translating business requirements and user feedback into design solutions.

• Case studies demonstrating the application of accessibility and inclusive design principles throughout the design process.

📝 Enhancement Note: The requirement for a strong portfolio is explicitly stated. This section infers the specific types of content and evidence expected within that portfolio, focusing on the full design lifecycle, problem-solving, quantifiable results, and contributions to design systems and processes, all critical for a senior/managerial design role.

💵 Compensation & Benefits

Salary Range: For a Manager, Product Designer role with 6+ years of experience in Kuala Lumpur, Malaysia, the estimated annual salary range would typically be between MYR 120,000 to MYR 180,000. This range can vary based on the candidate's specific experience, the depth of their domain expertise (e.g., fintech, digital banking), and the final negotiation.

Benefits:

• Comprehensive health insurance coverage, including medical, dental, and vision.

• Opportunities for professional development, including training programs, workshops, and conference attendance.

• Generous paid time off, including annual leave, sick leave, and public holidays.

• Retirement savings plan (e.g., EPF contributions).

• Potential for performance-based bonuses and incentives.

• Access to employee assistance programs and wellness initiatives.

• Potential for flexible working arrangements or hybrid work options, though the role is primarily on-site.

Working Hours: The standard working hours are likely 40 hours per week, from Monday to Friday, with potential for occasional overtime to meet project deadlines.

📝 Enhancement Note: Salary range is estimated based on market research for similar Manager-level Product Design roles in Kuala Lumpur, Malaysia, considering the specified experience level and industry. Benefits are standard for large financial institutions in the region and are tailored to appeal to design professionals. Working hours are inferred from the job type and industry norms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Digital Banking. CIMB Group is a leading ASEAN universal bank, with a strong focus on digital transformation and innovation in its banking and financial services offerings. This industry context implies a need for robust security, regulatory compliance, and a commitment to customer trust in all digital interactions.

Company Size: CIMB Group is a large, established financial institution, employing thousands of individuals globally. This size suggests a structured environment with defined processes, opportunities for cross-departmental collaboration, and potential for career advancement within a large organization.

Founded: CIMB was established in 1924, with its current form emerging through various mergers and acquisitions, notably the merger of CIMB Bank, CIMB Investment Bank, and CIMB Islamic Bank. This long history provides a foundation of stability and expertise, while its ongoing digital transformation signals a forward-looking approach.

Team Structure:

• The Product Design team likely comprises a mix of senior designers, individual contributors, and potentially junior designers, with this role acting as a lead or manager.

• The team operates within a broader Digital/Technology division, collaborating closely with Product Management, Engineering, UX Research, and potentially Marketing and Data Analytics teams.

• Reporting structure would typically involve the Product Design Manager reporting to a Head of Digital Design, Head of Product, or Chief Digital Officer, with direct reports being the designers on their projects. Methodology:

• Data Analysis and Insights: The team likely uses customer data, analytics, and user research findings to inform design decisions and measure product performance.

• Workflow Planning and Optimization: Emphasis on structured design processes, from discovery and ideation through to detailed design and handover, with a focus on efficiency and quality.

• Automation and Efficiency: Leveraging design systems and efficient workflows to accelerate the design process and ensure consistency.

Company Website: https://www.cimb.com/

📝 Enhancement Note: Company culture and team structure are inferred from CIMB Group's profile as a large, established financial institution undergoing digital transformation. The emphasis on digital banking and ASEAN presence suggests a dynamic yet regulated environment. The "Manager" title strongly implies a leadership role within the design function.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Manager or Senior Lead within the Product Design function. It requires not only strong individual design expertise but also the ability to guide and mentor other designers, influence product strategy, and contribute to the overall design vision and operational excellence of the digital product team. The scope includes end-to-end ownership of design initiatives and a significant impact on user experience and business outcomes.

Reporting Structure: The Manager, Product Designer will likely report to a Director or Head of Digital Design, or a senior Product leader. They will manage a team of Product Designers, providing direction, feedback, and career development support. Collaboration with Product Managers, Engineering Leads, and UX Researchers will be a critical aspect of their day-to-day work.

Operations Impact: The role's impact is measured by the success of CIMB's digital banking products, directly influencing user satisfaction, engagement, retention, and ultimately, revenue. By creating intuitive, accessible, and consistent user experiences, the design manager contributes to increased customer acquisition, loyalty, and operational efficiency within the digital channels.

Growth Opportunities:

• Operations Skill Advancement: Potential to deepen expertise in specialized areas of digital product design, such as service design, design strategy, or accessibility consulting.

• Leadership Development: Opportunities to grow into a Head of Design role, leading larger teams and shaping the strategic direction of digital product design across the organization.

• Cross-Functional Leadership: Potential to move into broader product leadership roles or to lead design initiatives across different business units within CIMB Group.

• Industry Influence: Contributing to the broader design community through speaking engagements, publications, or participation in industry forums, particularly within financial services.

📝 Enhancement Note: Career analysis is based on the "Manager" title, the requirement to mentor, and the typical progression paths in large organizations for design leadership roles. The "Operations Impact" section highlights how design directly contributes to business goals, aligning with the broader concept of Revenue Operations or GTM effectiveness through user experience.

🌐 Work Environment

Office Type: The role is based on-site at CIMB's offices in Kuala Lumpur, likely within a modern, corporate environment designed to foster collaboration and productivity. This setting is typical for a large financial institution.

Office Location(s): Menara CIMB, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, 50470, Malaysia. This prime location in Kuala Lumpur Sentral offers excellent connectivity and access to amenities.

Workspace Context:

• The workspace will likely be a collaborative open-plan office or a dedicated design studio environment, equipped with the necessary tools and technology for digital design.

• Opportunities for regular interaction with cross-functional teams (Product, Engineering, Research) will be facilitated through dedicated meeting spaces, design thinking workshops, and daily stand-ups.

• The environment is expected to be professional, fast-paced, and focused on delivering high-quality digital products within a regulated industry.

Work Schedule: A standard 40-hour work week, Monday to Friday, is anticipated. However, given the nature of product development and potential for urgent design needs, flexibility may be required, including occasional overtime to meet critical project deadlines or launch dates.

📝 Enhancement Note: The work environment details are inferred from the provided office location and the nature of CIMB Group as a large corporate entity. The focus is on how the physical and team environment supports the collaboration and productivity required for a design management role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio for suitability based on experience and skills.

• Portfolio Presentation & Discussion: You will likely be asked to present a selection of your best work, focusing on case studies that demonstrate your end-to-end design process, problem-solving abilities, and impact. Be prepared to discuss your design rationale, collaboration methods, and contributions to product success.

• Design Challenge/Exercise: A practical exercise may be given to assess your design thinking, problem-solving skills, and ability to work within specific constraints or requirements relevant to digital banking.

• Cross-functional Interviews: Interviews with Product Managers, Engineering Leads, and UX Researchers to assess your collaboration style, communication skills, and ability to integrate with the broader product team.

• Hiring Manager Interview: A final interview with the hiring manager to discuss team fit, leadership potential, and overall alignment with the role and company culture.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 strong case studies that best represent your experience in complex digital products, user-centered problem-solving, and measurable outcomes. Prioritize projects relevant to financial services if possible.

• Structure Your Narrative: For each case study, clearly outline the problem, your role and process, the solutions you designed, the challenges you overcame, and the impact of your work (quantified with metrics).

• Highlight Collaboration: Showcase how you collaborated with cross-functional teams and stakeholders, and how you incorporated their feedback.

• Demonstrate Design System Contribution: If applicable, include examples of your work on design systems, showing component design, pattern documentation, and consistency enforcement.

• Showcase Mentorship: Be ready to discuss your experience mentoring junior designers, providing examples of how you guided their growth and design quality.

Challenge Preparation:

• Understand the Context: If given a design challenge, quickly grasp the problem statement, target users, and business objectives. Ask clarifying questions.

• Think Aloud: Articulate your thought process clearly, explaining your assumptions, design decisions, and trade-offs.

• Focus on Process: Demonstrate your structured approach to problem-solving, from initial ideation to potential solutions and rationale for your chosen direction.

• Consider Constraints: Be mindful of the digital banking context, including security, regulatory, and accessibility considerations.

📝 Enhancement Note: This section is built around standard interview practices for senior design roles, with specific emphasis on portfolio presentation and design challenges relevant to a Manager position and the financial services industry. The advice is tailored to help candidates showcase their leadership and strategic design capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Figma (highly probable for collaborative design and prototyping), Sketch, Adobe Creative Suite (Illustrator, Photoshop).

• Prototyping Tools: InVision, Principle, Axure RP (for more complex interactive prototypes).

• Collaboration & Project Management: Jira, Confluence, Asana, Trello for workflow tracking and documentation.

Analytics & Reporting:

• Web/App Analytics: Google Analytics, Adobe Analytics, Amplitude, Mixpanel for tracking user behavior and product performance.

• Data Visualization: Tableau, Power BI for creating dashboards and presenting data insights.

CRM & Automation:

• CRM Systems: While not directly a design tool, understanding how CRM systems (e.g., Salesforce) interact with digital platforms can be beneficial.

• User Feedback Platforms: Tools for collecting and analyzing user feedback, such as UserTesting.com, Hotjar, SurveyMonkey.

📝 Enhancement Note: The tools listed are industry standards for product designers, with Figma being a prevalent choice for collaborative environments. The inclusion of analytics and feedback tools reflects the data-informed approach mentioned in the job description.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving customer needs, ensuring that all design decisions prioritize the user experience.

• Excellence and Quality: A drive for delivering high-quality, polished, and functional digital products that meet rigorous standards.

• Collaboration and Teamwork: Fostering an environment where diverse perspectives are valued, and cross-functional teams work together seamlessly towards common goals.

• Innovation and Continuous Improvement: Encouraging experimentation, embracing new ideas, and proactively seeking ways to enhance products and processes.

• Integrity and Accountability: Upholding ethical standards and taking ownership of design outcomes, especially within a regulated financial services context.

Collaboration Style:

• Partnership: Working closely with Product Managers and Engineers as equal partners in the product development lifecycle, ensuring design is integrated from the outset.

• Open Communication: Encouraging transparent and constructive feedback exchange within the design team and with other departments.

• Knowledge Sharing: Actively sharing design insights, best practices, and learnings across teams to elevate the collective design capability.

• Agile and Iterative: Embracing an iterative design approach, comfortable with making adjustments based on feedback, data, and evolving project requirements.

📝 Enhancement Note: These values and collaboration styles are inferred based on typical corporate culture in large financial institutions and the specific responsibilities of a design manager role. The emphasis is on professionalism, collaboration, and a focus on user and business outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and requirements from various stakeholders (business, technology, compliance, users) in a complex organization.

• Regulatory Compliance: Designing within the strict guidelines and regulations of the financial services industry, which can sometimes limit creative freedom but demands meticulous attention to detail.

• Legacy Systems and Technical Constraints: Working with or integrating with existing systems that may have technical limitations, requiring creative problem-solving to achieve desired user experiences.

• Driving Design Maturity: Continuing to elevate the design function's influence and adoption within the organization, ensuring design thinking is embedded across product development.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to attend workshops or courses on cutting-edge design methodologies, such as advanced UX strategy, service design, or emerging technologies.

• Leadership and Management Training: Formal training programs focused on people management, strategic leadership, and financial acumen.

• Industry Exposure: Attending financial services or digital design conferences to stay abreast of industry trends, best practices, and innovative solutions.

• Mentorship: Receiving guidance from senior leaders within CIMB or participating in external mentorship programs to accelerate career growth.

📝 Enhancement Note: Challenges are identified based on the inherent complexities of working in a large, regulated financial institution. Growth opportunities are mapped to career progression for a design manager, focusing on both technical and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you designed from conception to launch. What was your process, what were the key challenges, and what was the measurable impact?" (Focus on end-to-end ownership, problem-solving, and quantifiable results).

• "How do you approach balancing user needs with business objectives and technical constraints, especially in a regulated environment like financial services?" (Demonstrate strategic thinking and ability to navigate trade-offs).

• "How would you contribute to or evolve our existing design system? What are the key principles of a successful design system for a large organization?" (Showcase understanding of scalability, consistency, and governance).

• "Tell me about a time you mentored a junior designer. What was your approach, and what was the outcome?" (Highlight leadership, coaching skills, and ability to foster talent). Company & Culture Questions:

• "What do you know about CIMB's digital banking strategy, and how do you see design playing a role in its success?" (Research CIMB's digital initiatives and articulate design's strategic contribution).

• "How do you ensure inclusivity and accessibility in your design work, particularly for diverse customer segments common in financial services?" (Demonstrate commitment to inclusive design principles).

• "Describe your experience working with cross-functional teams. How do you build strong working relationships and effectively communicate design decisions?" (Showcase collaboration and stakeholder management skills). Portfolio Presentation Strategy:

• Tell a Story: Frame your case studies as narratives, guiding the interviewers through your design journey and decision-making process.

• Focus on "Why": Clearly articulate the reasoning behind your design choices, linking them back to user needs and business goals.

• Showcase Impact: Quantify results whenever possible, using metrics to demonstrate the success of your designs.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, technical challenges, and how you handled feedback or criticism.

• Highlight Leadership: If presenting team projects, clearly define your specific role and contributions, especially if discussing mentorship or team guidance.

📝 Enhancement Note: Interview questions are crafted to probe for the core competencies and experiences required for a Manager, Product Designer role, particularly within a financial services context. The advice focuses on strategic articulation, data-driven justification, and showcasing leadership potential.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud job portal link.

• Curate Your Portfolio: Select 3-5 of your most impactful design projects that highlight your end-to-end product design process, user-centered problem-solving, and measurable outcomes. Prioritize projects relevant to complex digital products and financial services if possible.

• Tailor Your Resume: Ensure your resume clearly articulates your 6+ years of experience, leadership capabilities (mentoring junior designers), and specific skills in UX/UI, interaction design, and design systems. Use keywords from the job description.

• Prepare Your Narrative: Practice walking through your portfolio case studies, focusing on the "why" behind your design decisions, your collaborative approach, and the quantifiable impact of your work. Be ready to discuss your experience in regulated environments.

• Research CIMB: Familiarize yourself with CIMB Group's digital banking initiatives, values, and recent news to demonstrate your understanding of their strategic direction and how your design expertise can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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