Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Centah Inc

Location: Toronto, Ontario, Canada

Job Type: FULL_TIME

Category: Product Design / UX/UI

Date Posted: 2026-09-17

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the evolution of the Centah design system by owning and maintaining core component libraries, ensuring high standards of craft and usability.

• Champion exceptional visual design and user experience, translating complex requirements into elegant, intuitive, and accessible interfaces.

• Collaborate closely with product, engineering, and stakeholders throughout the entire project lifecycle, from ideation to implementation.

• Leverage user research (quantitative and qualitative) to deeply understand user behavior and inform strategic product and design decisions.

• Ensure technical feasibility by working closely with developers, understanding design constraints, and making informed compromises.

📝 Enhancement Note: This role is positioned as a Product Designer with a strong emphasis on UX/UI and design systems within a B2B SaaS environment. The responsibilities indicate a need for a candidate who can operate independently, drive design initiatives, and effectively communicate design rationale to both technical and non-technical stakeholders. The hybrid work arrangement suggests a balance between in-office collaboration and remote flexibility, typical for design roles requiring team interaction.

📈 Primary Responsibilities

• Actively participate in all project phases, from brainstorming and concept development to high-fidelity design and final implementation, ensuring timely delivery.

• Design, specify, and maintain complex UI components within the Centah design system, ensuring consistency, accessibility, and adherence to brand identity.

• Conduct thorough user research, including interviews and internal feedback sessions, to identify usability gaps and opportunities for platform improvement.

• Synthesize requirements from diverse sources (product, engineering, stakeholders) into succinct, elegant, and user-centric designs.

• Collaborate effectively with developers to ensure technical feasibility, providing clear specifications and negotiating trade-offs for optimal product delivery.

• Proactively identify and address UX debt by understanding and mapping complex information architecture and system flows.

• Champion visual quality and craftsmanship across all design elements, from basic buttons to intricate data tables.

📝 Enhancement Note: The primary responsibilities highlight a hands-on design role with significant ownership over the design system and a strong focus on user research and cross-functional collaboration. The emphasis on "synthesizing requirements from many sources" and "identifying gaps in systems and propose solutions without waiting to be asked" suggests a proactive and strategic approach is expected.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong educational foundation in Design, Human-Computer Interaction (HCI), or a related field is implied by the experience and responsibilities. Candidates are expected to demonstrate equivalent practical experience.

Experience: 5-10 years of experience in Product Design, with a proven track record of delivering high-caliber work. Experience in enterprise or B2B software environments is highly preferred.

Required Skills:

• A comprehensive portfolio showcasing a strong design process, from initial research to high-fidelity, responsive designs.

• Expertise in modern Figma workflows, including Auto-layout, Components, Variants, and Properties, for building reusable libraries and components.

• Outstanding visual design skills with meticulous attention to typography, layout, and visual hierarchy.

• Superior presentation and communication skills, capable of articulating design rationale and purpose to cross-functional teams.

• Demonstrated ability to proactively identify system gaps and propose effective solutions.

• A good understanding of front-end implementation (HTML/CSS/React/Mobile) to facilitate effective communication with developers regarding constraints and trade-offs.

• Disciplined organizational skills for work prioritization and Figma file structure management. Preferred Skills:

• Experience in enterprise or B2B software design.

• Background in the home improvement or big-box retail industries.

• Familiarity with lead management software or the home services industry.

📝 Enhancement Note: The requirements emphasize practical skills and a strong portfolio over formal education. The mention of specific Figma features (Auto-layout, Components, Variants, Properties) is a key technical requirement. The preference for B2B and industry-specific experience suggests that candidates with this background will have a distinct advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a complete design process from user research and ideation to high-fidelity prototypes and final implementation.

• Include case studies demonstrating how you identified user needs and translated them into elegant, functional design solutions.

• Highlight your experience with building and maintaining design systems, with specific examples of reusable components and their impact.

• Provide examples of how you've collaborated with engineering teams, illustrating your understanding of technical constraints and trade-offs.

• Demonstrate your ability to manage project scope and prioritize design tasks effectively. Process Documentation:

• Illustrate your approach to user research, including methodologies for gathering and synthesizing qualitative and quantitative data.

• Detail your workflow for creating user flows, wireframes, prototypes, and high-fidelity mockups using tools like Figma.

• Explain how you contribute to and evolve design systems, including component creation, documentation, and governance.

• Show examples of how you have collaborated with developers for implementation, including providing specifications and accepting feedback.

📝 Enhancement Note: The portfolio is a critical component for this role, serving as tangible proof of design process, system thinking, and collaboration skills. Emphasis on design systems and cross-functional collaboration is key for evaluation.

💵 Compensation & Benefits

Salary Range: $95,000 - $105,000 CAD annually, with potential for a 20% performance-based bonus.

Benefits:

• Competitive pay and a performance-based bonus of up to 20%.

• Comprehensive medical, dental, and vision coverage.

• A dedicated Lifestyle Account for personal well-being.

• RRSP Matching program to support retirement savings.

• Parental Leave Top-Up Program.

• In-office wellness services: massage, meditation, and workout sessions.

• Opportunities for career learning and development programs.

Working Hours: 40 hours per week, with a hybrid workplace offering flexible arrangements.

📝 Enhancement Note: The salary range and bonus structure are explicitly stated, providing clear compensation expectations. The benefits package is robust, emphasizing employee well-being, financial security, and professional development, which are attractive to experienced professionals. The hybrid model offers flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software as a Service (SaaS) for the Home Services Industry. Centah Inc. provides enterprise-scale lead management software and a North American Contact Center, focusing on optimizing home service programs for businesses.

Company Size: The provided data suggests a medium-sized company, likely between 50-200 employees, given the enterprise-scale solutions and established history of over 15 years. This size often allows for a balance of structure and agility.

Founded: Over 15 years ago, indicating a stable, experienced company with a proven track record in its niche market.

Team Structure:

• The Product Designer will report to the Director of Product, working closely within a product and engineering team structure.

• Collaboration is expected to be seamless with developers and product stakeholders, indicating a cross-functional team environment.

• The company culture emphasizes inclusivity and belonging, with a focus on celebrating wins together. Methodology:

• A strong emphasis on user research (quantitative and qualitative) to inform product and design decisions.

• A commitment to evolving and maintaining a robust design system for consistency and usability.

• Collaboration with developers to ensure technical feasibility and timely delivery of high-quality products.

• Focus on simplifying complex user experiences and information architectures.

Company Website: https://www.centah.com/

📝 Enhancement Note: Centah Inc. positions itself as a specialized SaaS provider with deep expertise in the home services industry. The company culture is highlighted as award-winning, emphasizing collaboration, inclusivity, and employee well-being, which are key selling points for attracting talent.

📈 Career & Growth Analysis

Operations Career Level: This role is for an experienced Product Designer, likely mid-level to senior, given the 5-10 year experience requirement and the expectation to own core component libraries and contribute to strategic design decisions.

Reporting Structure: The Product Designer reports directly to the Director of Product, indicating a clear line of communication and a direct impact on product strategy.

Operations Impact: The Product Designer's work will directly influence the user experience of Centah's enterprise-scale lead management software, impacting client efficiency, user adoption, and ultimately, the company's reputation for effortless design and functionality.

Growth Opportunities:

• Design System Leadership: Opportunity to become a key owner and driver of the Centah design system, setting standards and mentoring others.

• Skill Specialization: Deepen expertise in B2B SaaS design, user research methodologies, and complex information architecture.

• Product Strategy Influence: Contribute to strategic product discussions, leveraging design insights to shape the future of Centah's platform.

• Career Advancement: Potential to move into Senior Product Designer roles, Lead Designer positions, or even management roles within product/design as the company grows.

📝 Enhancement Note: The role offers significant growth potential within a specialized SaaS niche. The emphasis on design systems and strategic product input suggests opportunities for leadership and advanced skill development, appealing to designers looking for substantial impact and career progression.

🌐 Work Environment

Office Type: Hybrid workplace, combining remote work with in-office collaboration. This suggests a modern approach to work-life balance.

Office Location(s): Toronto, Ontario, Canada. Specific details about office amenities or collaborative spaces are not provided but are implied to be available for hybrid employees.

Workspace Context:

• A collaborative environment where designers work closely with product managers and engineers.

• Access to modern design tools, with a specific emphasis on Figma and its advanced features.

• Opportunities for in-office wellness activities like massage, meditation, and workouts, indicating a focus on employee well-being.

Work Schedule: Standard 40-hour work week, with flexibility afforded by the hybrid arrangement, allowing for effective management of design tasks and personal commitments.

📝 Enhancement Note: The hybrid model in Toronto offers a balance of flexibility and in-person collaboration, which is often preferred by design teams for brainstorming and feedback sessions. The inclusion of wellness activities points to a company culture that values employee health and work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio, focusing on relevant experience, design process, and Figma proficiency.

• Design Challenge/Case Study: Candidates may be asked to present a case study from their portfolio or complete a small design exercise to assess their problem-solving skills, design approach, and communication clarity.

• Cross-functional Interviews: Interviews with the Director of Product and potentially members of the engineering and product teams to evaluate collaboration style, technical understanding, and cultural fit.

• Final Interview: Discussion with senior leadership to assess strategic thinking and overall alignment with company values.

Portfolio Review Tips:

• Highlight Process: Clearly articulate your design process for each project, emphasizing research, ideation, iteration, and problem-solving.

• Showcase Figma Expertise: Demonstrate your proficiency with Figma's advanced features (Auto-layout, Components, Variants, Properties) through your project examples or a dedicated section.

• Focus on Impact: Quantify the impact of your designs whenever possible (e.g., improved conversion rates, reduced user errors, increased efficiency).

• B2B/Enterprise Relevance: If possible, include projects relevant to B2B SaaS or enterprise software to showcase domain understanding.

• Tell a Story: Present your projects as compelling narratives that highlight the problem, your solution, and the outcome.

Challenge Preparation:

• Be prepared to discuss your design philosophy and how you approach complex design problems.

• Practice articulating the rationale behind your design decisions, especially concerning user needs, business goals, and technical constraints.

• Brush up on your understanding of HTML/CSS and basic React principles to facilitate discussions with developers.

• Research Centah's existing product to understand their current design language and potential areas for improvement.

📝 Enhancement Note: The interview process will heavily rely on portfolio review and the ability to articulate design decisions. Candidates should prepare to discuss their process in detail and demonstrate practical skills, particularly with Figma and in a B2B context.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design tool, with a strong emphasis on mastery of Auto-layout, Components, Variants, and Properties for design system development.

• Prototyping Tools: Integrated within Figma or other similar tools for creating interactive user flows.

Analytics & Reporting:

• While not explicitly listed, a Product Designer at Centah would likely interact with analytics platforms (e.g., Google Analytics, Mixpanel, Amplitude) to understand user behavior and inform design decisions.

• Experience with data visualization and interpreting analytics to identify design opportunities is beneficial. CRM & Automation:

• Familiarity with CRM systems and workflow automation concepts is advantageous, given Centah's focus on lead management and business process optimization.

• Understanding how design impacts user adoption of automated workflows is key.

📝 Enhancement Note: Figma is the paramount tool for this role. While other analytics and CRM tools are not explicitly required, an understanding of how design interfaces with these systems and influences user behavior within them is a significant asset, especially given Centah's business domain.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs through empathetic design.

• Craftsmanship & Detail: A dedication to high-quality visual design, precision, and attention to detail in all aspects of the product.

• Collaboration & Inclusivity: Fostering a supportive environment where diverse perspectives are valued, and contributions are celebrated.

• Efficiency & Optimization: Driving improvements in user workflows and system performance through thoughtful design solutions.

• Proactive Problem-Solving: Encouraging initiative in identifying and addressing design challenges without explicit direction.

Collaboration Style:

• Cross-functional Partnership: Working closely with product managers, engineers, and other stakeholders to achieve shared goals.

• Open Communication: Engaging in transparent dialogue, providing and receiving constructive feedback to enhance designs and processes.

• Knowledge Sharing: Contributing to a culture of learning by sharing insights, best practices, and design patterns.

📝 Enhancement Note: Centah's emphasis on an "award-winning culture" and "inclusivity and belonging" suggests a positive and collaborative team environment. The core values align with best practices in product design, emphasizing user focus, quality, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Enterprise Complexity with Simplicity: Designing for complex B2B workflows while maintaining an intuitive and effortless user experience.

• Evolving a Mature Design System: Continuously improving and expanding the design system to meet new feature requirements and maintain consistency across a growing platform.

• Cross-functional Alignment: Ensuring seamless collaboration and buy-in from product, engineering, and business stakeholders, especially in a hybrid work setting.

• Technical Constraints: Effectively communicating design intent and negotiating trade-offs with developers to ensure feasible and timely implementation.

Learning & Development Opportunities:

• Advanced Design System Training: Opportunities to deepen expertise in design system architecture, governance, and scalability.

• User Research Methodologies: Further development in conducting advanced qualitative and quantitative user research.

• B2B SaaS Design Best Practices: Gaining in-depth knowledge of design patterns and user needs specific to enterprise software and the home services industry.

• Mentorship: Potential to mentor junior designers or collaborate closely with senior product leadership.

📝 Enhancement Note: The role presents challenges inherent to mature SaaS products, particularly in balancing functionality with usability. Growth opportunities are strong for designers looking to specialize in design systems and B2B product strategy.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you identified a significant UX gap in a product and how you proposed and implemented a solution." (Focus on your process, user research, and impact.)

• "How do you approach building and maintaining a design system? What are the key principles you follow?" (Highlight your Figma expertise and understanding of component-based design.)

• "Walk us through a project in your portfolio where you had to collaborate closely with engineers. What were the challenges, and how did you overcome them?" (Emphasize communication, compromise, and technical understanding.) Company & Culture Questions:

• "What interests you about Centah and our focus on the home services industry?" (Research Centah's mission and market.)

• "How do you contribute to a positive and inclusive team culture?" (Align your answer with Centah's stated values.)

• "How do you stay updated on the latest design trends and technologies, particularly in B2B SaaS?" (Demonstrate continuous learning.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the outcome (with metrics if possible).

• Show, Don't Just Tell: Use high-fidelity mockups, interactive prototypes, and clear visuals to demonstrate your design skills.

• Emphasize Figma Mastery: Be ready to discuss your use of Auto-layout, Components, Variants, and Properties, and how they streamline your workflow and ensure consistency.

• Articulate Your "Why": Be prepared to explain the rationale behind every design decision, linking it back to user needs, business goals, or technical constraints.

📝 Enhancement Note: Candidates should be ready to deeply discuss their portfolio projects, demonstrating not only design execution but also strategic thinking, user empathy, and collaborative capabilities. A strong understanding of Figma's advanced features and how they contribute to a scalable design system is crucial.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the Workable portal.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best showcase your design process, Figma proficiency, and experience with complex interfaces or design systems. Tailor the presentation to highlight your work in B2B or enterprise software if possible.

• Optimize Your Resume: Ensure your resume clearly articulates your years of experience, key skills (especially Figma, UX/UI, design systems), and achievements relevant to product design. Use keywords from the job description.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on your problem-solving approach, design rationale, and collaborative experience. Be ready to discuss your understanding of HTML/CSS/React.

• Research Centah: Familiarize yourself with Centah's products, target industry, and company values to articulate your interest and cultural fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.