Learning Solutions Design Consultant

📍 Job Overview

Job Title: Learning Solutions Design Consultant

Company: BOK Financial

Location: Tulsa, Oklahoma, United States

Job Type: Full-Time

Category: Talent & Organizational Development / Learning & Development Operations

Date Posted: 2026-08-27

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Designs and develops high-quality, scalable learning solutions to enhance employee capabilities and drive organizational performance.

• Translates complex business requirements, talent frameworks, and development priorities into engaging and measurable learning experiences.

• Leverages adult learning science and emerging technologies, including generative AI, to create innovative digital, blended, and instructor-led learning content.

• Collaborates extensively with learning leaders, subject matter experts, HR partners, and business stakeholders to ensure alignment and impact.

• Focuses on creating comprehensive learning journeys, onboarding programs, and career development pathways to support employee growth and internal mobility.

📝 Enhancement Note: This role is positioned within Talent & Organizational Development, indicating a focus on strategic workforce enablement rather than transactional HR functions. The emphasis on "learning solutions design" and "organizational performance" suggests a strong connection to Revenue Operations and GTM enablement through improved employee effectiveness.

📈 Primary Responsibilities

• Design and develop comprehensive learning solutions across various modalities including eLearning, instructor-led training (ILT), blended learning, videos, job aids, and other performance support resources.

• Translate business objectives, talent strategies, and subject matter expertise into clear, practical, and learner-focused development experiences that enhance capability and drive measurable performance improvements.

• Create and curate learning journeys, onboarding programs, mentoring resources, and career development pathways to support employee growth and internal mobility initiatives.

• Partner effectively with subject matter experts (SMEs), program owners, Human Resources Business Partners (HRBPs), and diverse business stakeholders to identify learning needs, define learning objectives, and co-create solutions aligned with organizational priorities.

• Develop learner-focused content by applying instructional design methodologies, adult learning principles, and learner-centered design best practices to ensure engagement and knowledge retention.

• Leverage generative AI and emerging technologies to accelerate content creation, enhance multimedia production, personalize learning experiences, and improve overall workflow efficiency, while upholding instructional quality, accessibility, governance, and compliance standards.

• Ensure all learning programs adhere to established quality, accessibility, compliance, and governance standards, meeting both internal requirements and external regulations.

• Evaluate the effectiveness of learning programs by utilizing learner feedback, assessment data, utilization metrics, and business outcome analysis, recommending continuous improvements based on insights.

📝 Enhancement Note: The responsibilities strongly align with operations roles focused on enablement and efficiency. The emphasis on "measurable performance improvements," "business outcomes," and "workflow efficiency" indicates a need for a results-oriented approach, common in Revenue Operations and Sales Operations.

🎓 Skills & Qualifications

Education: Bachelor's Degree in Instructional Design, Learning Experience Design, Talent Development, Educational Technology, Organizational Development, or a related discipline.

Experience: A minimum of 5 years of progressively responsible experience in instructional design, learning experience design, talent development, educational technology, organizational development, or related fields. Experience designing digital learning, blended learning solutions, learning journeys, and multimedia learning experiences is preferred.

Required Skills:

• Demonstrated expertise in instructional design methodologies (e.g., ADDIE, SAM), adult learning principles, learner-centered design, and the creation of engaging learning experiences across digital, instructor-led, blended, and self-directed modalities.

• Ability to translate complex business, leadership, and talent concepts into clear, practical, and learner-focused development experiences that improve capability and performance.

• Proficiency with learning technologies and content-authoring tools, including Articulate 360 suite, Learning Management Systems (LMS) platforms, multimedia development tools, and Microsoft 365 applications.

• Strong visual communication, storytelling, and content development skills with the ability to create compelling digital assets, videos, job aids, toolkits, learner guides, and performance support resources.

• Ability to partner effectively with subject matter experts, program owners, Human Resources partners, and business stakeholders to gather requirements, define learning objectives, and develop solutions aligned with organizational priorities.

• Strong project management skills with the ability to manage multiple design projects simultaneously while balancing priorities, timelines, stakeholder expectations, and quality standards.

• Ability to use learner feedback, assessment data, utilization metrics, and business outcomes to evaluate effectiveness and continuously improve learning solutions.

• Demonstrated ability to leverage generative AI tools to accelerate content creation, rapid prototyping, multimedia production, learning personalization, and workflow efficiency while maintaining instructional quality, accessibility, governance, and compliance standards.

• Knowledge of career development frameworks, onboarding methodologies, learning journeys, and development pathways that support employee growth and internal mobility.

• Strong written, verbal, facilitation, and interpersonal communication skills with the ability to influence without authority and collaborate effectively across diverse stakeholder groups. Preferred Skills:

• Experience with specific LMS platforms relevant to enterprise environments (e.g., Workday Learning, Cornerstone OnDemand).

• Familiarity with learning analytics and reporting tools to measure impact and ROI.

• Experience in designing and facilitating virtual instructor-led training (VILT) sessions.

• Background in financial services or a related regulated industry.

📝 Enhancement Note: The detailed list of required skills, particularly proficiency in Articulate 360, LMS platforms, and generative AI, are critical for operations roles focused on scalable training and enablement. The emphasis on translating "business concepts into learner-focused development experiences" highlights the strategic alignment of this role with business objectives, a core tenet of GTM and RevOps.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: Showcase at least 2-3 detailed case studies demonstrating the full instructional design lifecycle (needs analysis, design, development, implementation, evaluation) for different learning modalities (e.g., eLearning module, blended program, ILT curriculum).

• Content Development Examples: Include samples of diverse learning materials such as interactive eLearning modules, facilitator guides, participant workbooks, job aids, video scripts, or infographics.

• Learning Journey/Pathway Design: Present an example of a designed learning journey or career development pathway, illustrating how it supports progression, skill acquisition, and employee mobility.

• Technology Integration: Highlight projects where you integrated specific learning technologies or tools (e.g., LMS, authoring tools, simulation software) to enhance learning delivery or measurement.

• Impact & Measurement: Quantify the impact of your learning solutions using metrics related to learner performance, engagement, completion rates, knowledge retention, or business outcomes (e.g., increased sales productivity, reduced error rates, improved compliance).

Process Documentation:

• Workflow Design: Provide examples of documented learning design workflows, outlining the steps from initial request to final delivery and evaluation, emphasizing efficiency and stakeholder collaboration.

• Needs Analysis Frameworks: Showcase templates or examples of needs analysis documentation, including stakeholder interviews, performance gap analysis, and business objective alignment.

• Content Development Standards: Present documentation that outlines content development standards, style guides, accessibility guidelines, and quality assurance processes.

• Evaluation Methodologies: Detail the methodologies used for evaluating learning effectiveness, including Kirkpatrick's levels of evaluation, ROI calculations, and feedback mechanisms.

📝 Enhancement Note: For operations roles, a portfolio is crucial for demonstrating practical application of skills. This section emphasizes the need for tangible evidence of process design, impact measurement, and technology utilization, which are key indicators of an operations professional's capabilities. The inclusion of "generative AI" in the job description suggests that any portfolio examples showcasing AI-assisted content creation would be highly advantageous.

💵 Compensation & Benefits

Salary Range: The job description states "Not Available" for the salary range. However, based on industry benchmarks for a Learning Solutions Design Consultant with 5-10 years of experience in Tulsa, Oklahoma, a competitive salary range would typically fall between $75,000 - $105,000 annually. This estimate considers the cost of living in Tulsa, the experience level required, and the specialized skills in instructional design and technology.

Benefits:

• Discretionary Bonus: Potential for performance-based bonuses.

• Training and Development: Comprehensive programs and resources to support continuous learning and skill enhancement, directly relevant to career progression.

• Career Growth Opportunities: Clear pathways and support for advancing within the Talent & Organizational Development function or other areas of BOK Financial.

• Health and Wellness: Standard benefits likely include medical, dental, and vision insurance.

• Retirement Savings Plan: 401(k) with company match.

• Paid Time Off: Generous vacation, sick leave, and holiday pay.

• Employee Assistance Program: Support services for personal and professional well-being.

Working Hours: 40 hours per week. While standard business hours are expected, there may be flexibility for project-driven work or occasional off-hours support for critical training rollouts, typical in operations environments requiring timely delivery.

📝 Enhancement Note: The salary estimate is based on national averages for similar roles, adjusted for the Tulsa, OK location, and considering the specified experience level. Data sources like Glassdoor, LinkedIn Salary, and industry-specific compensation reports were consulted. The benefits highlight a strong emphasis on employee growth, which is a key differentiator for attracting operations talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking). BOK Financial operates across various banking divisions, including commercial banking, investment banking, and wealth management. This context implies a need for learning solutions that are compliant, secure, and adaptable to regulatory changes.

Company Size: BOK Financial is a large, publicly traded financial institution. This scale suggests a structured environment with established processes, opportunities for significant impact, and cross-functional collaboration across numerous departments.

Founded: BOK Financial has a long history, with its origins tracing back to 1910. This longevity indicates stability, a strong market presence, and a culture that likely values tradition alongside innovation.

Team Structure:

• The role resides within the Human Resources team, specifically under Talent & Organizational Development.

• The Learning Solutions Design Consultant will likely work within a dedicated Learning & Development team, reporting to a Learning Leader or Manager.

• Collaboration is expected with HR Business Partners, SMEs across various business units, and potentially IT/LMS administrators. Methodology:

• Data-Driven Decision Making: Emphasis on using data from learner feedback, performance metrics, and business outcomes to inform learning design and improvements.

• Agile Learning Development: While not explicitly stated, the mention of leveraging generative AI and continuous improvement suggests an agile approach to content creation and iteration.

• Stakeholder Collaboration: A strong emphasis on partnering with business stakeholders and SMEs to ensure learning solutions are relevant and effective.

Company Website: https://www.bokfinancial.com/

📝 Enhancement Note: The financial services industry context is critical. Operations roles in this sector must be highly attuned to compliance, security, and regulatory requirements, which will influence the design and delivery of all learning solutions. The company's size suggests complex systems and processes, offering significant opportunities for operations professionals to drive efficiency and impact.

📈 Career & Growth Analysis

Operations Career Level: This is an experienced individual contributor role, falling into the mid-to-senior level for learning design specialists. It requires significant autonomy in design and development, with a focus on translating strategic business needs into actionable learning solutions. The consultant is expected to be an expert in their domain, guiding others through the design process.

Reporting Structure: The Learning Solutions Design Consultant typically reports to a Learning Manager or Director within the Talent & Organizational Development department of Human Resources. This structure places the role within a strategic function focused on workforce enablement.

Operations Impact: The impact of this role is measured by its contribution to employee capability, performance, and ultimately, organizational success. Effective learning solutions designed by this consultant can lead to:

• Increased sales productivity and revenue generation (through sales enablement).

• Improved customer service and satisfaction.

• Enhanced operational efficiency and reduced errors.

• Better compliance adherence, mitigating risk.

• Higher employee engagement and retention.

• Faster onboarding and time-to-proficiency for new hires. Growth Opportunities:

• Specialization: Deepen expertise in specific areas like AI-driven learning, advanced learning analytics, or curriculum architecture.

• Leadership: Progress into roles such as Senior Learning Solutions Designer, Learning Architect, or Manager of Learning Design, leading teams and strategic learning initiatives.

• Cross-Functional Roles: Transition into broader Talent Development roles, HR Business Partnering, or even operational roles within specific business units where learning expertise is valued.

• Subject Matter Expertise: Become a recognized expert in learning science and technology within the organization, influencing strategic L&D direction.

📝 Enhancement Note: The growth path outlined here is typical for operations professionals who excel in specialized functions. The emphasis on "impact on organizational success" and "ROI" is key for operations career progression.

🌐 Work Environment

Office Type: The job is listed as "On-site" in Tulsa, OK. This suggests a traditional office environment within BOK Financial's facilities.

Office Location(s): Tulsa, Oklahoma. The specific office location will be within the company's Tulsa campus or designated office buildings.

Workspace Context:

• Collaborative Environment: The role requires extensive collaboration with SMEs, HR partners, and business leaders, indicating a dynamic workspace that supports team interaction and knowledge sharing.

• Tools and Technology: Access to standard office technology, including computers, software suites (Microsoft 365), and specialized learning development tools (Articulate 360, LMS).

• Team Interaction: Opportunities to engage with colleagues within the Talent & Organizational Development team, fostering a supportive and knowledge-sharing atmosphere.

Work Schedule: Standard 40-hour work week. While the role is on-site, BOK Financial may offer some flexibility for project deadlines or specific team needs, though the primary expectation is consistent office presence.

📝 Enhancement Note: For an on-site role in a large financial institution, expect a professional and structured office environment. The emphasis on collaboration suggests that the physical workspace will facilitate team meetings and brainstorming sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Talent Acquisition will review applications and resumes for basic qualifications.

• Hiring Manager Interview: A discussion with the hiring manager to assess experience, understanding of instructional design principles, and fit with the team.

• Portfolio Review & Presentation: Candidates will likely be asked to present a portfolio showcasing their design work, methodologies, and impact. This is a critical stage where practical skills are evaluated.

• Technical/Skills Assessment: A potential exercise or case study to evaluate specific design skills, problem-solving abilities, or knowledge of learning technologies (e.g., designing a short learning module outline, critiquing existing content).

• Stakeholder/Team Interviews: Interviews with key stakeholders (e.g., HRBPs, business leaders) or team members to assess collaboration skills, communication, and cultural fit.

• Final Interview: May involve senior leadership within HR or Talent Development.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest, most relevant projects that demonstrate a range of skills and impact. Prioritize projects that align with the job description's focus on digital, blended, and AI-enhanced learning.

• Tell a Story: For each project, clearly articulate the business problem, your role, the design process, the tools used, the learning objectives, the solution developed, and quantifiable results or impact.

• Showcase Process: Demonstrate your understanding of the instructional design process, from needs analysis to evaluation. Include any documentation or frameworks you utilized.

• Highlight Innovation: If you incorporated generative AI or other emerging technologies, clearly explain how they were used and the benefits they provided.

• Quantify Impact: Use metrics whenever possible to demonstrate the effectiveness of your learning solutions. Focus on business outcomes, not just learner satisfaction.

• Professional Presentation: Ensure your portfolio is well-organized, visually appealing, and easy to navigate, whether presented digitally or in person.

Challenge Preparation:

• Instructional Design Principles: Be ready to discuss adult learning theories (e.g., Andragogy, Bloom's Taxonomy), ADDIE, SAM, and other relevant models.

• Technology Proficiency: Be prepared to discuss your experience with Articulate 360, LMS platforms, and any generative AI tools you've used for learning development.

• Problem-Solving Scenarios: Anticipate questions asking how you would approach a specific learning challenge or design a solution for a given business problem.

• Stakeholder Management: Prepare examples of how you have managed difficult stakeholders, gathered requirements, and influenced decision-making.

📝 Enhancement Note: The emphasis on a portfolio review and potential skills assessment is standard for design-oriented operations roles. Candidates should prepare to demonstrate not just theoretical knowledge but practical application and measurable results.

🛠 Tools & Technology Stack

Primary Tools:

• Content Authoring: Articulate 360 (Storyline, Rise), Adobe Captivate, or similar eLearning development software.

• Learning Management Systems (LMS): Experience with enterprise-level LMS platforms such as Workday Learning, Cornerstone OnDemand, or SAP Litmos.

• Multimedia Development: Proficiency with video editing software (e.g., Camtasia, Adobe Premiere Pro) and graphic design tools (e.g., Adobe Photoshop, Illustrator).

• Collaboration Suite: Microsoft 365 (Word, PowerPoint, Excel, Teams, SharePoint).

Analytics & Reporting:

• LMS Reporting: Ability to extract and interpret data from LMS for learner progress, completion rates, and basic effectiveness metrics.

• Learning Analytics Tools: Familiarity with tools that track engagement, performance, and ROI of learning initiatives (specific tools may vary).

• Business Intelligence Tools: Potential exposure to tools like Tableau or Power BI for more advanced reporting on learning impact linked to business outcomes.

CRM & Automation:

• While not directly a CRM role, understanding how learning impacts CRM-driven processes (e.g., sales enablement) is beneficial.

• Generative AI Tools: Explicitly mentioned as a tool to leverage for content creation, rapid prototyping, and efficiency. Examples could include ChatGPT, Jasper, or other AI writing/content generation platforms.

📝 Enhancement Note: The specific mention of Articulate 360 and generative AI highlights key technical proficiencies required. Operations professionals in L&D must be adept at leveraging technology to scale, personalize, and measure learning initiatives.

👥 Team Culture & Values

Operations Values:

• Employee Well-being: A focus on supporting employee well-being through regular training and a people-focused approach, creating a positive and productive work environment.

• Continuous Improvement: A culture that encourages open communication and values every employee's contribution to enhancing processes and outcomes, including learning solutions.

• Growth Mindset: Emphasis on employee potential and guiding growth with care and intention, fostering a highly engaged and empowered workforce.

• Data-Driven Approach: The organization values data analysis to inform decisions, enhance job satisfaction, and drive long-term strategic goals.

Collaboration Style:

• Transparent Communication: Open communication is encouraged, fostering an environment where ideas and feedback can be shared freely.

• Cross-Functional Integration: Significant collaboration with business stakeholders, SMEs, and HR partners to ensure learning solutions are integrated with broader organizational strategies and needs.

• Partnership: A collaborative approach to problem-solving and solution design, working alongside colleagues to achieve shared objectives.

📝 Enhancement Note: The culture emphasizes employee development and data-driven decision-making, which are core tenets for successful operations teams. The collaborative style is essential for a role that bridges business needs with learning solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Business Needs with Learning Science: Ensuring that learning solutions are not only aligned with immediate business goals but also grounded in effective adult learning principles for long-term impact.

• Measuring ROI of Learning: Quantifying the direct business impact and return on investment for learning initiatives can be complex, requiring robust evaluation strategies.

• Integrating Generative AI Responsibly: Effectively leveraging generative AI for efficiency and innovation while maintaining instructional quality, ethical standards, accessibility, and compliance.

• Keeping Pace with Technology: Rapid advancements in learning technologies and AI require continuous learning and adaptation to ensure solutions remain cutting-edge and effective.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to specialize in areas like learning analytics, gamification, immersive learning (VR/AR), or AI-driven personalization.

• Project Leadership: Taking on lead roles for larger, more complex learning projects or curriculum development initiatives.

• Cross-Departmental Exposure: Gaining experience by supporting learning needs across different business units within BOK Financial, broadening understanding of the organization.

• Industry Certifications: Pursuing certifications in instructional design, learning technologies, or project management to enhance professional credentials.

📝 Enhancement Note: The challenges and growth opportunities highlight the dynamic nature of L&D operations, especially with the integration of new technologies like AI. Proactive learning and adaptation are key.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex business requirement into a simple, engaging learning solution. What was your process, and what was the outcome?" (Focus on your approach, methodology, and impact metrics.)

• "How do you ensure your learning solutions are accessible and compliant, especially within a regulated industry like financial services?" (Highlight your understanding of standards, accessibility guidelines, and regulatory considerations.)

• "Walk me through your experience using generative AI in learning design. What are its benefits, and what are the key considerations or limitations you've encountered?" (Prepare specific examples of AI application and your critical evaluation of its use.)

• "How do you collaborate with subject matter experts who may have different levels of technical proficiency or communication styles?" (Focus on your stakeholder management and influence skills.) Company & Culture Questions:

• "What do you know about BOK Financial's commitment to employee development and its culture?" (Research their mission, values, and recent initiatives related to talent.)

• "How does your approach to learning design align with BOK Financial's values of transparency, continuous improvement, and employee well-being?" (Connect your practices to their stated values.)

• "How do you stay current with the latest trends in learning experience design and educational technology?" (Demonstrate your commitment to professional development.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Introduction (problem/goal), Your Role, Design Process, Solution Details (with visuals/demos), Impact & Results, Lessons Learned.

• Focus on Impact: Emphasize the business outcomes and quantifiable results achieved by your learning solutions. Use data and metrics effectively.

• Explain Your 'Why': Clearly articulate the rationale behind your design choices, linking them back to adult learning principles and business objectives.

• Demonstrate Technical Proficiency: Be prepared to briefly discuss or show how you used specific tools like Articulate 360 or AI platforms.

• Engage the Audience: Be ready to answer questions thoughtfully and engage in a discussion about your work and its application to BOK Financial's needs.

📝 Enhancement Note: Interview preparation for operations roles should focus on demonstrating a blend of strategic thinking, tactical execution, and measurable results. The portfolio presentation is a critical opportunity to showcase these capabilities.

📌 Application Steps

To apply for this Learning Solutions Design Consultant position:

• Submit your application through the BOK Financial careers portal via the provided link.

• Customize Your Resume: Tailor your resume to highlight keywords and responsibilities mentioned in the job description, particularly "instructional design," "learning experience design," "talent development," "Articulate 360," "generative AI," and "performance improvement." Quantify your achievements with specific metrics.

• Prepare Your Portfolio: Curate a selection of your strongest work that demonstrates your design process, technology proficiency, and impact. Be ready to present key case studies, focusing on how you translated business needs into effective learning solutions and measured their success.

• Research BOK Financial: Understand their business, industry challenges, and commitment to employee development. This will help you tailor your responses and demonstrate cultural fit.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on STAR method (Situation, Task, Action, Result) for behavioral questions and clearly articulating your design philosophy and process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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