Learning Experience & Training Content Designer H/F

📍 Job Overview

Job Title: Learning Experience & Training Content Designer H/F

Company: Carrier

Location: Montluel, France

Job Type: Full time

Category: Learning & Development Operations / GTM Enablement

Date Posted: 2026-07-27

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Design and produce technical training packs, Train-the-Trainer kits, assessments, and job aids for Service Technicians across Europe, directly impacting field capability and product readiness.

• Translate complex technical information into clear, engaging, and practical learning experiences, ensuring consistency across multiple countries and products.

• Collaborate closely with senior technicians, product experts, Engineering, EHS, and Service Operations to capture and convert subject matter expertise into reusable learning assets.

• Apply modern authoring tools and AI-enabled workflows to accelerate content design and production, maintaining high standards of quality and consistency within the CSE learning ecosystem.

• Structure learning journeys aligned with technician capability levels, certification pathways, and product priorities, supporting a robust service academy framework.

📝 Enhancement Note: This role is positioned within the CSE Aftermarket Service Training team, indicating a focus on post-sale technical enablement crucial for customer satisfaction and revenue retention in the industrial and HVAC sectors. The hybrid nature with travel suggests a blend of remote content development and in-person collaboration/validation.

📈 Primary Responsibilities

• Develop and produce comprehensive technical training materials, including training packs, Train-the-Trainer kits, assessments, and job aids, tailored for deployment across various European countries.

• Convert intricate technical documentation and subject matter expert (SME) knowledge into accessible, structured, and actionable learning content suitable for Service Technicians and trainers.

• Design and implement learning journeys that map to defined technician capability levels, official certification pathways, and critical product launch priorities.

• Partner effectively with cross-functional teams, including senior technicians, product specialists, Engineering, EHS departments, and Service Operations, to gather, validate, and integrate technical expertise into learning assets.

• Work collaboratively with Service Academy Leaders to ensure all developed content is practical, field-relevant, aligned with operational realities, and maintains a consistent learning experience.

• Leverage and apply contemporary authoring tools and emerging AI-enabled workflows to optimize the efficiency and speed of content creation while upholding rigorous quality standards.

• Establish and maintain robust content standards, version control, and a consistent structural framework across the entire CSE learning ecosystem to ensure scalability and manageability.

📝 Enhancement Note: The emphasis on "Train-the-Trainer kits" and "Service Academy Leaders" strongly suggests that this role is pivotal in scaling technical expertise across a distributed network of trainers and learning centers, rather than solely direct technician training. This implies a need for content that is not only instructional but also pedagogical in nature.

🎓 Skills & Qualifications

Education:

• While specific degree requirements are not listed, a Bachelor's degree in Education, Instructional Design, Technical Communication, Engineering, or a related field is typically preferred for roles involving structured learning development. Experience:

• Proven experience (5-10 years suggested by AI analysis) in designing and developing technical training or enablement materials, ideally within industrial, HVAC, engineering, or field service environments.

• Demonstrated ability to translate complex technical subject matter into clear, concise, and easily understandable learning content for a technical audience. Required Skills:

• Expertise in instructional design principles and adult learning theories applicable to operational and technical contexts.

• Proficiency with industry-standard authoring tools such as Articulate 360, Adobe Captivate, Genially, or comparable e-learning development software.

• Familiarity with AI-enabled tools for content creation, structuring, or localization to enhance efficiency.

• Excellent written communication skills in English, with the ability to articulate technical concepts clearly and effectively.

• Strong analytical and problem-solving skills to interpret complex technical information and develop practical learning solutions.

• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. Preferred Skills:

• Experience developing Train-the-Trainer materials and leading facilitator training sessions.

• Familiarity with certification pathway frameworks and skills matrix development.

• Experience with Learning Management Systems (LMS), particularly Workday Learning.

• Fluency in French is strongly preferred, with additional European languages being a significant asset for pan-European content deployment.

• Understanding of EHS (Environment, Health, and Safety) principles within a technical service context.

📝 Enhancement Note: The AI identified experience level as 5-10 years, aligning with the need for both design expertise and the ability to collaborate with senior stakeholders and manage complex projects. The preference for French language skills highlights the local operational context for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 diverse projects demonstrating the design and development of technical training materials, including examples of training packs, job aids, or assessments.

• For each project, clearly articulate the learning objectives, target audience, design process, tools used, and the impact or outcome achieved (e.g., improved performance, reduced errors, faster onboarding).

• Provide evidence of translating complex technical information into accessible and engaging learning modules, highlighting problem-solving approaches.

• Include examples that illustrate adherence to instructional design principles, adult learning theories, and user-centered design methodologies.

• Demonstrate familiarity with version control and content management practices for learning assets. Process Documentation:

• Examples of how you have documented learning design processes, from needs analysis and content gathering to storyboarding, development, and evaluation.

• Evidence of creating process flows or standard operating procedures (SOPs) for content development or training delivery.

• Case studies detailing how you have collaborated with subject matter experts (SMEs) to capture and document technical knowledge effectively.

📝 Enhancement Note: A strong portfolio is critical for this role, as it directly validates the candidate's ability to execute the core responsibilities. The emphasis should be on practical, field-oriented learning solutions rather than purely theoretical e-learning modules.

💵 Compensation & Benefits

Salary Range:

• The provided annual salary range for this position in Montluel, France, is €43,000.00 - €86,000.00. This range is influenced by factors such as the candidate's specific skills, educational background, extensive experience, and other qualifications. Benefits:

• Competitive global compensation package, including base salary and potential for short-term incentives (bonuses) based on defined performance conditions.

• Comprehensive wellness programs designed to support employee health, safety, and overall well-being.

• Other benefits and programs may be offered, varying by position and location, to further support employee success. Working Hours:

• This is