Learning Change & Design Manager

📍 Job Overview

Job Title: Learning Change & Design Manager

Company: Lloyds Banking Group

Location: Hyderabad, Telangana, India

Job Type: FULL_TIME

Category: Learning & Development Operations / GTM Enablement

Date Posted: 2026-06-12

Experience Level: 10+ Years

Remote Status: Hybrid

🚀 Role Summary

• Lead a team of Learning Designers to create and maintain innovative learning content, business, and curriculum across diverse platforms, ensuring alignment with organizational objectives and modern learning science.

• Drive the end-to-end lifecycle of learning products, from initial Training Needs Analysis (TNA) and strategic design decisions to quality assurance, risk management, and performance evaluation.

• Apply strong graphic design and technical skills using tools such as Articulate, Adobe Creative Cloud, and M365 to develop engaging, learner-centric digital learning experiences.

• Foster an inclusive and agile team culture that embraces curiosity, best practices, and emerging technologies, including AI-based platforms, to enhance learning solutions.

• Collaborate extensively with business partners and stakeholders to identify optimal learning solutions, championing a "curation first" approach to maximize value from external content providers.

📝 Enhancement Note: This role sits within the Learning & Development function, with a strong focus on the operational aspects of content creation, program delivery, and team management. While not a traditional Revenue Operations or Sales Operations role, the emphasis on structured content design, process adherence, stakeholder collaboration, and impactful delivery aligns with the operational rigor expected in GTM enablement and broader organizational operations. The "Change & Design Manager" title suggests a focus on the systematic development and deployment of learning initiatives, which are critical for enabling sales teams and driving go-to-market strategies effectively.

📈 Primary Responsibilities

• Team Leadership & Management:

  • Manage, mentor, and performance manage a team of Change and Design Consultants, fostering a culture of curiosity, innovation, and continuous improvement.
  • Drive skill development within the team, addressing underperformance and promoting best practices in learning design and delivery.
  • Delegate tasks effectively and oversee the team's workload to ensure timely and high-quality output.

• Learning Content Design & Development:

  • Oversee the creation and maintenance of engaging, clear, and easy-to-understand learning content, simplifying complex information for diverse audiences.
  • Lead the strategic design of learning solutions, developing proposals, storyboards, and scripts that align with modern learning theories and user experience (UX) principles.
  • Ensure all learning content adheres to brand standards, risk, and governance protocols.

• End-to-End Learning Product Management:

  • Manage the complete lifecycle of learning products and curriculums, including Training Needs Analysis (TNA), Quality Assurance (QA), MI tracking and reporting, risk management, and evaluation.
  • Collaborate with cross-functional teams and business partners to select appropriate learning solutions, leveraging learning science and technology.

• Technology & Innovation Adoption:

  • Lead the immersive learning design using tools such as Articulate, Adobe Creative Cloud, and M365.
  • Champion the adoption of emerging tools and AI-based platforms (e.g., Synthesia, PowToon) to enhance learning delivery and user engagement.
  • Promote a "curation first" strategy to effectively leverage and integrate content from external providers.

• Stakeholder Engagement & Collaboration:

  • Act as a key point of contact for business partners, providing expert advice on learning and development strategies and solutions.

  • Facilitate collaboration between designers, business stakeholders, and subject matter experts to ensure learning content is relevant, accurate, and impactful.

📝 Enhancement Note: The responsibilities clearly indicate a management role focused on the operational execution of learning and development initiatives. The emphasis on end-to-end product management, including TNA, QA, and MI tracking, directly mirrors the operational disciplines found in GTM enablement, where ensuring program effectiveness and compliance is paramount. The requirement to manage a team and foster innovation highlights the blend of operational oversight and strategic development expected.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Instructional Design, Education, Business Administration, Human Resources, or a related field. Master's degree or relevant certifications in Learning & Development or Project Management are advantageous. Experience:

• 10-20 years of progressive experience in Learning & Development, with a significant portion focused on instructional design, curriculum development, and leading design teams.

• Proven experience in managing complex learning projects from conception to completion within large, matrixed organizations. Required Skills:

• Team Leadership & Performance Management: Demonstrated ability to lead, motivate, and develop a team of creative professionals, with experience in performance management and skill development.

• Instructional Design Expertise: Profound understanding of adult learning theories, ADDIE model, SAM model, and other instructional design methodologies.

• Content Creation Tools Proficiency: Expert-level skills in e-learning authoring tools (e.g., Articulate Storyline/Rise), graphic design software (e.g., Adobe Creative Cloud - Photoshop, Illustrator, InDesign), and M365 suite.

• Agile Delivery Methodologies: Experience working within Agile frameworks, understanding principles of pace, efficiency, and iterative development in a large organizational context.

• Communication & Storytelling: Exceptional verbal and written communication skills, with the ability to translate complex information into clear, engaging narratives and learning content.

• Stakeholder Management: Proven ability to build strong relationships and collaborate effectively with senior stakeholders, business partners, and subject matter experts.

• Training Needs Analysis (TNA): Expertise in conducting thorough TNA to identify learning gaps and recommend appropriate learning interventions.

Preferred Skills:

• Graphic Design & Visual Communication: Strong visual design sense and ability to create aesthetically pleasing and impactful learning materials.

• AI & Emerging Technologies: Familiarity with AI-driven content creation tools (e.g., Synthesia, PowToon) and a proactive approach to integrating new technologies.

• Learning Curation Strategy: Experience in developing and implementing "curation first" strategies for learning content.

• Risk & Governance Management: Understanding of risk management frameworks and governance standards within a corporate environment.

• User Experience (UX) Design Principles: Application of UX principles to enhance the learner experience and digital learning platforms.

📝 Enhancement Note: The required skills emphasize hands-on technical proficiency in design tools and a strong understanding of learning methodologies, alongside essential leadership and communication capabilities. The preferred skills highlight a forward-thinking approach to technology adoption and content strategy, crucial for modern L&D operations. The extensive experience requirement (10-20 years) positions this as a senior, strategic leadership role within the L&D function.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Instructional Design Case Studies: A portfolio showcasing a range of learning design projects, demonstrating the application of adult learning theories, and including examples of e-learning modules, storyboards, and curriculum designs.

• Visual Design Examples: High-quality examples of graphic design work created using Articulate, Adobe Creative Cloud, and M365, illustrating an understanding of visual hierarchy, branding, and user engagement.

• Process Documentation Samples: Evidence of experience in documenting learning processes, including TNA reports, QA checklists, and project plans that outline workflow management.

• Impact & ROI Demonstration: Examples of how learning initiatives have been measured and their impact on individual performance, team efficiency, or business objectives, ideally with quantifiable results.

Process Documentation:

• Workflow Design & Optimization: Candidates should be prepared to discuss their approach to designing and optimizing learning development workflows, ensuring efficiency and quality.

• Implementation & Automation: Demonstrate experience in implementing learning solutions and leveraging technology or automation for efficient content delivery and management.

• Measurement & Performance Analysis: Showcase methods for tracking learning product performance, gathering feedback, and using data (MI) for continuous improvement and reporting to stakeholders.

📝 Enhancement Note: For a role of this seniority and focus on design and process, a robust portfolio is critical. It should not only display creative output but also demonstrate a systematic, process-driven approach to learning development and team management. The emphasis is on showcasing not just the final product, but the journey—from needs analysis and strategic planning through to execution, evaluation, and continuous improvement.

💵 Compensation & Benefits

Salary Range:

• Given the 10-20 years of experience required, the seniority of the role, and its location in Hyderabad, India, a competitive salary range is expected. Based on industry benchmarks for senior L&D management roles in major Indian IT hubs, the estimated annual salary would likely fall between ₹2,500,000 to ₹4,500,000 (approximately $30,000 - $54,000 USD, subject to exchange rates). This range can vary based on the candidate's specific experience, negotiation skills, and the company's compensation philosophy. Benefits:

• Flexible Working Options: The company explicitly supports flexible working, offering hybrid work arrangements, allowing for a balance between in-office collaboration and remote work.

• Career and Skills Growth Opportunities: Access to continuous learning, professional development programs, and opportunities for career advancement within Lloyds Banking Group.

• Comprehensive Health & Wellness Programs: Likely includes medical insurance, wellness initiatives, and support for employee well-being.

• Retirement Savings Plan: Contributions to provident funds or similar retirement savings schemes.

• Paid Time Off: Generous annual leave, sick leave, and public holiday allowances.

• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges.

Working Hours:

• The standard working hours are typically 40 hours per week, aligning with full-time employment. However, the hybrid work model and focus on agile delivery suggest potential flexibility in daily scheduling, provided team and project needs are met and performance targets are achieved.

📝 Enhancement Note: Salary figures are estimates based on common practices for senior roles in Hyderabad's IT sector and L&D leadership positions. The specific benefits package will be detailed by Lloyds Banking Group and should be confirmed during the interview process. The emphasis on flexible working and growth opportunities is a key draw for professionals in this field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking and Financial Technology)

Company Size: Lloyds Banking Group is a very large, established financial institution with tens of thousands of employees globally, including a significant technology presence. The Hyderabad location likely forms a key part of their technology and operations hub.

Founded: Lloyds Banking Group has a long history, with roots tracing back to the early 19th century, reflecting stability and a deep-seated presence in the financial sector.

Team Structure:

• Operations Team: The Learning Change & Design Manager will lead a team of Learning Designers and Consultants. This team is likely part of a larger Learning & Development (L&D) department within Lloyds' Technology or Digital transformation division.

• Reporting Structure: The role reports into a senior L&D leader (e.g., Head of Learning Design, L&D Director) and will manage a team of individual contributors.

• Cross-functional Collaboration: Close collaboration is expected with business stakeholders, subject matter experts (SMEs), HR business partners, IT, and other L&D specialists to ensure learning solutions are relevant, effective, and aligned with business strategy.

Methodology:

• Data-Driven Design: Emphasis on using data analytics and learner feedback (MI tracking) to inform design decisions and measure impact.

• Agile Development: Implementation of agile principles for faster, more iterative development of learning content and solutions.

• User-Centric Approach: Prioritizing the learner's experience and needs in all design and development activities, aligning with digital-first strategies.

• Curation & Integration: A strategic approach to leveraging existing content and external providers ("curation first") alongside bespoke content development.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Lloyds Banking Group's long history suggests a blend of established processes and a forward-looking approach to digital transformation. The L&D function plays a critical role in upskilling the workforce for evolving financial services and technology landscapes. The Hyderabad center is likely a significant operational hub, emphasizing efficiency and scale.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior management position within the Learning & Development operations. It requires a blend of strategic thinking, operational execution, team leadership, and deep technical expertise in learning design and technology.

Reporting Structure: The manager will report to a senior L&D leader and manage a team of designers. This structure allows for direct influence on team performance and contribution to broader L&D strategy.

Operations Impact: The role directly impacts the effectiveness of the workforce by ensuring they have the necessary skills and knowledge. This operational excellence in learning contributes to employee performance, customer satisfaction, regulatory compliance, and the successful adoption of new technologies and business strategies across the organization.

Growth Opportunities:

• Leadership Advancement: Potential to move into more senior L&D leadership roles (e.g., Head of L&D, Director of Talent Development) within Lloyds Banking Group.

• Specialization: Opportunity to deepen expertise in specific areas of learning technology, digital learning strategy, or AI in learning.

• Cross-Functional Mobility: Potential to move into related roles within HR, talent management, or business transformation roles that leverage design thinking and change management skills.

• Continuous Learning: Access to internal and external training, certifications, and conferences to stay abreast of the latest advancements in learning science, instructional design, and digital technologies.

📝 Enhancement Note: This role offers a clear path for career progression within the L&D domain and broader HR functions. The emphasis on emerging technologies and strategic design positions the individual for future leadership roles in a rapidly evolving corporate learning landscape.

🌐 Work Environment

Office Type: The role is designated as Hybrid, indicating a blend of on-site work at the Hyderabad Knowledge Park Tower 2 office and remote work. This setup aims to balance the benefits of in-person collaboration with the flexibility of remote work.

Office Location(s): Hyderabad Knowledge Park Tower 2, Hyderabad, India. This is a modern office location likely equipped with collaborative spaces and advanced technology infrastructure.

Workspace Context:

• Collaborative Spaces: The office environment will likely feature modern meeting rooms, breakout areas, and open-plan spaces designed to foster collaboration among team members and with other departments.

• Operations Tools & Technology: Access to the necessary hardware, software, and digital platforms required for learning design, project management, and communication. This includes high-speed internet, secure network access, and potentially specialized workstations.

• Team Interaction: Opportunities for regular team meetings, design reviews, workshops, and informal interactions, both in-person and virtually, to foster a connected and productive working environment.

Work Schedule:

• A standard 40-hour work week is typical. The hybrid model offers flexibility in managing work hours, allowing employees to balance personal commitments with professional responsibilities, while ensuring deliverables are met and team collaboration is maintained.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility. Candidates should be comfortable with a mix of in-office and remote work, demonstrating strong self-management and communication skills suitable for a distributed team environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and application by HR or a recruiter to assess basic qualifications and fit.

• Hiring Manager Interview: A detailed discussion with the hiring manager focusing on your experience in team leadership, learning design, project management, and your understanding of the role's responsibilities. Be prepared to discuss your leadership style and approach to managing design teams.

• Technical/Skills Assessment: This may involve a practical exercise or a portfolio review. You'll likely be asked to present case studies from your portfolio, demonstrating your design process, technical skills (Articulate, Adobe CC), and ability to simplify complex information.

• Panel Interview: Potentially a panel interview with key stakeholders, including other L&D leaders, business partners, or senior designers, to assess your strategic thinking, collaboration skills, and cultural fit. Questions will likely cover how you handle challenges, drive innovation, and manage risk.

• Final Interview/Offer: A final discussion, potentially with a more senior leader, leading to a job offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects that showcase a range of skills (e.g., e-learning, curriculum design, visual design, TNA).

• Tell the Story: For each project, clearly articulate the problem, your role, the process you followed (design, development, testing), the tools used, the solutions implemented, and the measurable impact or outcomes.

• Highlight Operations: Emphasize the process, efficiency, and governance aspects of your work. How did you manage timelines, risks, and quality assurance?

• Demonstrate Technical Prowess: Be ready to walk through specific elements of your e-learning modules or design assets, explaining your choices in tool usage and design.

• Showcase Leadership: If possible, include examples where you led a team, managed stakeholders, or drove a specific initiative within a larger project.

Challenge Preparation:

• Design Scenario: You might be given a scenario (e.g., a complex business process, a new policy) and asked to outline how you would approach designing a learning solution for it. Focus on your process: TNA, audience analysis, learning objectives, content strategy, delivery methods, and evaluation.

• Team Management Scenario: Prepare for questions about how you would handle underperformance, motivate a team, foster innovation, or manage conflicting priorities within your design team.

• Tool Proficiency: Be ready to discuss your experience with specific design tools and how you leverage them to create impactful learning.

📝 Enhancement Note: The interview process will heavily rely on demonstrating practical experience through your portfolio and your ability to articulate your design and management processes. Strong preparation in presenting case studies and discussing strategic approaches to learning challenges will be key.

🛠 Tools & Technology Stack

Primary Tools:

• E-learning Authoring: Articulate Storyline, Articulate Rise (essential for interactive e-learning modules).

• Graphic Design & Multimedia: Adobe Creative Cloud (Photoshop, Illustrator, InDesign, potentially After Effects for richer media), M365 Suite (Word, PowerPoint, Excel for documentation, proposals, and basic visuals).

• AI & Emerging Content Tools: Synthesia, PowToon (familiarity and willingness to adopt these for video and animated content creation).

Analytics & Reporting:

• Learning Management System (LMS) Reporting: Experience with LMS reporting features to track learner progress, completion rates, and assessment scores.

• MI Tracking Tools: Proficiency in using spreadsheets (Excel) or BI tools for data collection, analysis, and reporting on learning metrics.

• Performance Data Analysis: Ability to interpret data related to employee performance and business outcomes to demonstrate the impact of learning interventions.

CRM & Automation:

• Project Management Software: Tools like Jira, Asana, Trello, or Microsoft Project for managing design projects, sprints, and team workflows.

• Collaboration Platforms: Microsoft Teams, Slack, SharePoint for team communication, file sharing, and collaborative document creation.

• Content Management Systems (CMS): Familiarity with systems for organizing and distributing learning content may be beneficial.

📝 Enhancement Note: Proficiency with Articulate and Adobe Creative Cloud is non-negotiable. The mention of AI tools like Synthesia and PowToon indicates a forward-looking approach, so demonstrating familiarity or a willingness to learn these is advantageous. The role requires a strong operational grasp of tools used for both content creation and project/performance management.

👥 Team Culture & Values

Operations Values:

• Learner-Centricity: A core value focused on designing and delivering learning experiences that meet the needs of the individual learner and contribute to their professional growth.

• Collaboration & Partnership: Emphasis on working effectively with stakeholders across the business to co-create relevant and impactful learning solutions.

• Innovation & Continuous Improvement: A culture that encourages exploring new technologies, learning methodologies, and creative approaches to enhance learning design and delivery.

• Efficiency & Agility: Commitment to delivering high-quality learning solutions in a timely and cost-effective manner, utilizing agile principles where appropriate.

• Data-Driven Decision Making: Utilizing data and feedback to inform design choices, measure effectiveness, and drive continuous improvement in learning programs.

Collaboration Style:

• Proactive Engagement: Actively seeking out stakeholders and SMEs to ensure learning content is accurate, relevant, and aligned with business objectives.

• Transparent Communication: Maintaining open and honest communication regarding project timelines, challenges, and progress.

• Constructive Feedback: Providing and receiving feedback constructively to foster a culture of continuous improvement and shared learning.

• Cross-Functional Teamwork: Working seamlessly with other L&D specialists, HR, and business units to achieve common goals.

📝 Enhancement Note: The culture emphasizes a blend of creative innovation and operational discipline. Success in this role will require strong interpersonal skills to foster collaboration and a results-oriented mindset to drive efficiency and impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholder Needs: Balancing the varied expectations and priorities of different business units and senior leaders regarding learning content and delivery.

• Keeping Pace with Technological Advancements: Continuously evaluating and integrating new learning technologies and AI tools effectively into the design process.

• Simplifying Complex Financial Concepts: Translating intricate financial services information into accessible and engaging learning materials for a broad audience.

• Driving Adoption of New Learning Approaches: Encouraging the team and business partners to embrace innovative design techniques and technologies.

• Performance Management of Creative Teams: Effectively managing and motivating a team of designers with diverse creative styles and skill sets, while ensuring alignment with organizational goals.

Learning & Development Opportunities:

• Advanced Instructional Design Certifications: Pursuing certifications in specialized areas of instructional design or learning technology.

• Leadership Development Programs: Participating in Lloyds Banking Group's internal leadership training to enhance management and strategic planning skills.

• Industry Conferences & Workshops: Attending L&D and HR technology conferences to stay current with trends and best practices in learning design and delivery.

• Mentorship: Opportunities to be mentored by senior L&D leaders or to mentor junior team members, fostering leadership growth.

• Exposure to AI in Learning: Gaining hands-on experience with cutting-edge AI tools for content creation and personalization, positioning for future roles.

📝 Enhancement Note: The role presents opportunities to tackle complex challenges in a dynamic industry, fostering significant professional growth and skill development in areas critical to modern corporate learning.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to managing a team of learning designers. How do you foster creativity while ensuring alignment with business objectives and brand standards?"

• "Walk me through a complex learning design project you led from TNA to evaluation. What were the key challenges and how did you overcome them?"

• "How do you leverage design thinking and learning science principles in your work? Provide an example."

• "Discuss your experience with Agile delivery in a corporate learning environment. How do you ensure pace and efficiency without compromising quality?"

• "How would you approach simplifying a complex financial product or process into an engaging learning module for employees?" Company & Culture Questions:

• "What do you know about Lloyds Banking Group and its commitment to digital transformation and employee development?"

• "How do you foster an inclusive culture within your team, and what role does diversity play in learning design?"

• "How do you stay current with emerging trends and technologies in the L&D space, and how would you introduce them here?"

• "Describe a time you had to manage conflicting priorities or stakeholder demands. How did you resolve it?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, follow a clear structure: Problem/Need -> Your Role/Objective -> Process/Solution -> Tools Used -> Outcome/Impact.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the effectiveness of your learning solutions (e.g., improved completion rates, reduced errors, positive feedback scores, business metric improvements).

• Showcase Technical Skills: Be prepared to share screen and briefly demonstrate key features of your Articulate modules or design assets.

• Highlight Leadership: If presenting team projects, explain your specific contribution to leadership, oversight, and quality assurance.

• Tailor to Lloyds: Briefly explain how your past experiences and portfolio pieces align with the values and strategic goals of Lloyds Banking Group and the specific requirements of this role.

📝 Enhancement Note: Preparation should focus on articulating your process, demonstrating your technical proficiency, and showcasing your leadership and problem-solving capabilities through concrete examples from your portfolio and experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link: https://lbg.wd3.myworkdayjobs.com/Lloyds_Technology_Centre/job/Hyderabad-Knowledge-Park-Tower-2/Learning-Change---Design-Manager_158822

• Portfolio Customization: Curate your portfolio to specifically highlight projects demonstrating team leadership, complex instructional design, proficiency in Articulate and Adobe Creative Cloud, and experience with TNA, QA, and reporting.

• Resume Optimization: Ensure your resume clearly articulates your 10-20 years of experience, emphasizing leadership roles, technical skills, project management successes, and quantifiable achievements in learning development. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your process, impact, and leadership. Prepare answers to common interview questions related to team management, design strategy, and stakeholder engagement.

• Company Research: Familiarize yourself with Lloyds Banking Group's mission, values, recent initiatives (especially in digital transformation and employee development), and the financial services industry landscape. Understand their approach to hybrid working and employee experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.