Lead Product UX Designer - Healthcare

📍 Job Overview

Job Title: Lead Product UX Designer - Healthcare

Company: Hyland

Location: Remote - US

Job Type: Full-Time

Category: Product UX Design / Design Strategy

Date Posted: May 12, 2026

Experience Level: 5-10+ Years

Remote Status: Remote OK (US-based)

🚀 Role Summary

• Lead the strategic direction and execution of UX design for Hyland's complex healthcare software portfolio, encompassing back office, payer, clinical, and enterprise imaging/radiology solutions.

• Drive the creation and adoption of scalable design systems, patterns, and interaction models across multiple products and teams to ensure cohesion and efficiency.

• Champion accessibility best practices, ensuring all designed experiences meet WCAG 2.2 AA standards.

• Collaborate closely with senior leadership, product managers, and engineers to define product vision, prioritize roadmaps, and translate user insights into actionable design solutions.

• Mentor and coach other designers, fostering a culture of constructive critique, inclusive collaboration, and continuous improvement within the design team.

📝 Enhancement Note: This role is positioned as a senior individual contributor with leadership responsibilities, focusing on strategic impact and system-level design within the healthcare technology sector. The emphasis on "shaping platform direction," "creating patterns and systems that scale," and "leading critiques, mentoring and coaching others" indicates a senior-level individual contributor role with significant influence and team development expectations.

📈 Primary Responsibilities

• Partner with senior leadership to define platform direction, prioritize design initiatives, and align design decisions with both short-term product goals and long-term strategic outcomes for the healthcare portfolio.

• Lead product discovery efforts by collaborating with cross-functional stakeholders (product management, engineering, research) to identify knowledge gaps, strategize research activities, and build consensus around user needs and technical feasibility.

• Translate user insights, gathered through collaboration with researchers, into comprehensive design artifacts including journey maps, user stories, interaction flows, concepts, and interactive prototypes.

• Design, evolve, and contribute to a scalable design system, including component libraries, pattern definitions, and usage guidelines, in partnership with design system specialists and leadership to ensure consistency across the product suite.

• Develop and deliver detailed, annotated design specifications and documentation that clearly articulate interaction behaviors, edge cases, and acceptance criteria to guide engineering teams throughout the Agile development lifecycle.

• Drive the implementation of accessibility standards (WCAG 2.2 AA) across all designed experiences, ensuring responsive layouts for complex data visualizations, forms, dashboards, search functionalities, and settings interfaces.

• Proactively identify opportunities for design cohesion and improvement across the healthcare portfolio, advocating for best practices and innovative solutions.

• Lead design critique sessions, provide constructive feedback, and mentor junior designers, fostering a high-performing and collaborative design environment.

• Ensure all design work adheres to Hyland's privacy, information security, and AI guidelines.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and team mentorship. The emphasis on "scalable systems," "patterns and workflows," and "design system" indicates a strong focus on creating reusable design assets that drive efficiency and consistency across a broad product portfolio. The requirement to "partner with senior leaders" and "shape platform direction" signifies a strategic influence beyond individual product design.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent practical experience in a related field (e.g., Human-Computer Interaction, Graphic Design, Industrial Design, Computer Science with a UX focus).

Experience: 5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and evidence of impact.

Required Skills:

• Product Design Expertise: 5+ years of hands-on experience in product design, with a strong portfolio showcasing complex enterprise software solutions that meet high usability standards.

• Accessibility Standards: Proven expertise in designing for accessibility, with a demonstrated track record of delivering products that meet WCAG 2.1 or 2.2 AA success criteria, including considerations for responsive reflow and collaboration with accessibility specialists.

• Design System Fluency: Experience applying and extending component-based design systems, with a preference for familiarity with Material Design 3 and/or Angular Material. Strong judgment regarding component usage, consistency, and scalability is critical.

• Product Judgment & Tradeoff Navigation: Ability to make sound product decisions, navigate complex tradeoffs effectively, and deliver scalable, supportable, and efficient solutions that balance user needs with development costs.

• Execution Excellence: Proficiency in Figma and a proven ability to produce interactive prototypes and clear, detailed design specifications that facilitate developer implementation within Agile environments.

• User Research Integration: Demonstrated success in integrating qualitative and quantitative user research insights into the design process, informing flows, prototypes, and iterative improvements.

• Stakeholder Collaboration: Proven ability to collaborate effectively with product managers, engineers, researchers, and senior leadership to define and design portfolio vision and strategy.

• Agile Methodology: Experience leading design activities within an Agile product delivery framework.

Preferred Skills:

• AI-Enabled Product Design: Experience designing AI-driven products or model-driven interfaces, with an understanding of considerations such as transparency, control, safety, bias, and quality.

• Platform and Systems Design: Experience with designing shared capabilities or design patterns that are utilized across multiple products, teams, or portals.

• AI in Design Process: Experience leveraging AI tools or methodologies within the design process to enhance efficiency and accelerate delivery.

• Workshop Facilitation: Proven ability to facilitate design workshops and effectively present design direction, challenges, tradeoffs, and implementation paths to diverse audiences, including product, engineering, and senior leadership.

• Design Practice Shaping: Experience in shaping and defining a design practice within an organization, including establishing processes, influencing organizational structure, and articulating the strategic value of design.

• Mentorship: Experience leading and mentoring other designers, providing guidance and support for their professional development.

📝 Enhancement Note: The qualifications emphasize practical experience and a strong portfolio demonstrating impact. The explicit mention of WCAG 2.2 AA, Material Design 3, and Angular Material points to specific technical and standard requirements. The "preferred skills" highlight a forward-looking approach, particularly regarding AI and platform design, which are crucial for a lead role in enterprise software.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Impact: Showcase shipped work with clear evidence of user and business impact, detailing the problem, your role, the solution, and quantifiable outcomes.

• Complex Enterprise Solutions: Include case studies of designing sophisticated enterprise software, highlighting your ability to manage complexity, dense data, and intricate workflows.

• Systemic Design Thinking: Present examples of how you've designed for scalability, consistency, and efficiency, such as contributions to design systems, reusable patterns, or platform-level design initiatives.

• Accessibility Implementation: Provide specific examples where you have successfully integrated WCAG 2.2 AA accessibility requirements into your designs and collaborated with subject matter experts.

• Process & Methodology: Detail your design process, from discovery and research to ideation, prototyping, specification, and collaboration with development teams.

• Tradeoff Rationale: Explain instances where you had to make critical tradeoffs, justifying your decisions based on user needs, technical constraints, and business objectives.

Process Documentation:

• Workflow Design & Optimization: Demonstrate your ability to map out complex user journeys and business processes, identify inefficiencies, and design optimized workflows.

• System Implementation & Automation: Showcase experience in designing components and interactions that support automation and seamless integration within larger systems.

• Measurement & Performance Analysis: Explain how you incorporate metrics and user feedback into your design process to measure success and drive iterative improvements.

📝 Enhancement Note: The portfolio requirements are tailored to a senior UX design role focused on enterprise software. Emphasis is placed on demonstrating impact, systemic thinking, and the ability to handle complexity, which are critical for a lead position influencing a broad product portfolio. The inclusion of "AI-enabled products" in preferred skills suggests that case studies involving AI are highly valued.

💵 Compensation & Benefits

Salary Range: $180,000 – $195,000 annually.

Benefits:

• Career Development Resources: Access to programs and tools designed to support professional growth and skill enhancement.

• Wellbeing Programs: Comprehensive initiatives focused on employee health and well-being, promoting a balanced work-life integration.

• Innovation Practices: Opportunities to engage with and contribute to innovative projects and methodologies within the company.

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Retirement Savings Plan: 401(k) plan with potential company match.

• Paid Time Off: Generous vacation, sick leave, and paid holidays.

• Remote Work Support: Resources and potential stipends to support a productive remote work environment.

Working Hours: Standard full-time role, likely around 40 hours per week. Requires morning availability starting at 8 AM Eastern for collaboration with European and Indian colleagues. Occasional travel to Cleveland or Europe may be required.

📝 Enhancement Note: The salary range provided is specific to the US market for a senior-level UX Design role in enterprise software. The benefits mentioned are standard for a company of Hyland's size and industry, with a particular emphasis on professional development and employee well-being, aligning with their stated #HylandLife culture. The working hours note the need for cross-time zone collaboration.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software, Content Services, AI, Healthcare Technology. Hyland operates within the competitive space of digital transformation, focusing on how organizations manage and leverage unstructured data to drive insights and automation. Their "Content Innovation Cloud" positions them as a provider of foundational technology for intelligent enterprises.

Company Size: Nearly 4,000 employees globally. This size indicates a well-established company with structured processes, a significant market presence, and opportunities for both specialized roles and cross-functional collaboration. For operations professionals, this means a likely focus on process standardization, scalability, and enterprise-level impact.

Founded: 1991. With a history spanning over three decades, Hyland has evolved significantly, demonstrating adaptability and resilience in the tech industry. This longevity suggests stability, a deep understanding of enterprise needs, and a mature approach to product development and customer support.

Team Structure:

• The design team is described as "sharp, creative," and "thoughtful and deeply knowledgeable." It operates within a product development structure that includes designers, product managers, and engineers.

• The Lead UX Designer will report into design leadership (likely a Director or VP of Design/Product) and will work closely with Product Managers and Engineering Leads for specific product areas within the healthcare portfolio.

Methodology:

• Agile Product Development: The team operates within an Agile product delivery methodology, requiring designers to be adaptable, iterative, and collaborative within sprints.

• Design System-Driven: A strong emphasis is placed on design systems, patterns, and scalable components, indicating a methodical approach to ensuring consistency and efficiency across the product suite.

• Research-Informed Design: User insights are central, with designers expected to translate qualitative and quantitative data into actionable design solutions.

• Data-Driven Decision Making: While not explicitly detailed as a methodology, the emphasis on "actionable insights," "outcomes," and "metrics" suggests a data-informed approach to design and product development.

Company Website: https://www.hyland.com/

📝 Enhancement Note: The company context emphasizes Hyland's position as a mature enterprise software provider with a focus on AI and digital transformation, particularly within the healthcare sector. The size and founding date suggest a company with established processes and a stable yet evolving culture. The team structure and methodologies highlight a collaborative, Agile environment with a strong emphasis on design systems and user-centricity.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor position with significant leadership responsibilities. It is a "Lead" role, indicating a level of authority in design strategy, decision-making, and team influence. It sits above mid-level designers and below management roles focused solely on people management. The scope of influence extends across a significant product portfolio (healthcare) and involves shaping platform direction and design systems.

Reporting Structure: The Lead UX Designer will likely report to a Director or VP of Design/Product. They will collaborate closely with Product Managers, Engineering Leads, and other cross-functional stakeholders. While not a direct people management role, it involves significant mentoring and coaching of other designers.

Operations Impact: The impact of this role is substantial. By leading the UX design for Hyland's healthcare portfolio, the designer directly influences:

• User Experience: Ensuring complex healthcare software is usable, efficient, and accessible, which is critical for healthcare professionals and patient outcomes.

• Product Cohesion: Creating scalable design systems and patterns that ensure a consistent and integrated experience across Hyland's offerings.

• Development Efficiency: Providing clear specifications and reusable components that accelerate the development process and reduce technical debt.

• Market Competitiveness: Enhancing the usability and appeal of Hyland's healthcare solutions, contributing to market share and customer satisfaction.

• Innovation: Driving the adoption of new technologies like AI within the design process and product features.

Growth Opportunities:

• Design Leadership: Progression into a formal design management role, overseeing a team of designers, or specializing further in areas like Design Systems Architecture or UX Strategy.

• Product Strategy Influence: Deeper involvement in product strategy, roadmap planning, and portfolio vision, potentially moving into Product Management or strategic design roles.

• Domain Specialization: Becoming a recognized expert in healthcare UX design within the enterprise software industry.

• Cross-Portfolio Impact: Expanding influence to other product portfolios within Hyland, driving design best practices more broadly.

• Industry Recognition: Contributing to design thought leadership through speaking engagements, publications, or industry forums.

📝 Enhancement Note: The career analysis focuses on the "Lead" aspect of the role, emphasizing its senior individual contributor status with strategic influence and mentorship. The growth opportunities are framed in terms of advancing within design leadership, product strategy, or domain expertise, aligning with typical career paths for senior UX professionals in enterprise software.

🌐 Work Environment

Office Type: Remote-first with occasional travel. Hyland supports a remote work model, allowing employees to work from home. However, occasional travel is required for collaboration, team meetings, and potentially client engagements.

Office Location(s): While the role is remote, the company is headquartered in Cleveland, Ohio, and has offices in Europe. Occasional travel is expected to these locations (Cleveland or Europe). The remote work is specified as "Remote - US," suggesting candidates must be based within the United States.

Workspace Context:

• Collaborative Remote Environment: The team utilizes digital collaboration tools to maintain connectivity and foster teamwork despite geographical distribution. This includes tools for design, communication, and project management.

• Access to Tools & Technology: Designers will have access to industry-standard tools like Figma, Material Design 3, and Angular Material, supporting efficient workflow and high-quality output.

• Cross-Functional Interaction: Opportunities to interact frequently with product managers, engineers, researchers, and senior leaders, fostering a dynamic and integrated work experience.

• Focus on Constructive Debate: The culture encourages open discussion and constructive debate, providing designers with the opportunity to influence decisions and learn from diverse perspectives.

Work Schedule: Standard full-time hours are expected, with flexibility inherent in a remote role. However, specific availability is required: "morning availability starting at 8 AM Eastern for collaboration with European and Indian colleagues." This indicates a need to structure the workday to accommodate global team interactions.

📝 Enhancement Note: The work environment description confirms the remote-first nature of the role within the US, with specific requirements for cross-time zone collaboration and occasional travel. It highlights the digital collaborative tools and the importance of integrating feedback from various stakeholders in a distributed setting.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter will review your application and portfolio. Be prepared to discuss your experience and how it aligns with the role's requirements.

2. Hiring Manager Interview: A discussion with the hiring manager (likely a Design Director/VP) to assess your strategic thinking, leadership potential, and fit with the team culture. This is a good time to ask about team dynamics and current challenges.

3. Design Team/Cross-Functional Interviews: Interviews with other designers, product managers, and engineers. These will focus on your design process, collaboration skills, technical proficiency, and ability to articulate design rationale. Be ready to walk through specific case studies from your portfolio.

4. Design Challenge/Portfolio Presentation: A more in-depth session where you will present a selection of your portfolio work, or potentially complete a focused design exercise. This is where you'll demonstrate your problem-solving skills, strategic thinking, and ability to communicate complex ideas clearly.

5. Final Interview/Reference Check: Potentially a final conversation with senior leadership and reference checks.

Portfolio Review Tips:

• Curate for Impact: Select 3-5 of your strongest projects that best demonstrate your experience in complex enterprise software, healthcare (if applicable), design systems, and accessibility.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed, the key decisions you made, and the measurable impact of your work. Use visuals effectively.

• Highlight Systems Thinking: Showcase examples where you've contributed to or leveraged design systems, patterns, or platform-level design.

• Demonstrate Accessibility: Explicitly call out how you addressed accessibility requirements (WCAG 2.2 AA) in your projects.

• Showcase Collaboration: Explain how you worked with product managers, engineers, and other stakeholders. Discuss tradeoffs made and how you navigated them.

• Prepare for Questions: Anticipate questions about your process, decision-making, handling of constraints, and how you would approach challenges specific to Hyland's healthcare products.

Challenge Preparation:

• Understand the Context: If given a design exercise, ensure you fully understand the problem statement, target users, and business goals.

• Focus on Process: Demonstrate your structured approach to problem-solving, not just the final solution. Use whiteboarding or digital tools to articulate your thinking.

• Consider Constraints: Acknowledge and address any technical, business, or time constraints that would realistically apply.

• Articulate Rationale: Be prepared to clearly explain the "why" behind your design decisions, referencing user research, best practices, and strategic goals.

• Practice Presentation: Rehearse presenting your work and thinking concisely and engagingly.

📝 Enhancement Note: The application and review process outlines a typical multi-stage interview structure for a senior design role. The emphasis on portfolio presentation and potential design challenges highlights the need for candidates to not only showcase past work but also demonstrate their problem-solving and communication skills in real-time.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a core requirement.

• Design System Components: Experience with Material Design 3 and Angular Material is highly valued for applying and extending existing design systems.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools that enable detailed interaction design and user testing is beneficial.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the UX designer's primary toolset, but an understanding of how CRM systems and automation workflows impact user experience within enterprise software can be beneficial for context.

📝 Enhancement Note: The technology stack is heavily focused on design and prototyping tools. Figma is the primary requirement. Experience with specific design system frameworks like Material Design 3 and Angular Material is highlighted, suggesting Hyland utilizes these or similar comprehensive systems.

👥 Team Culture & Values

Operations Values:

• Kindness and Inclusive Collaboration: A core value emphasizing mutual respect, empathy, and the creation of an environment where everyone feels valued and can contribute their best work.

• Constructive Debate: Encouraging open, honest, and respectful discussion to challenge ideas, identify better solutions, and drive innovation.

• Curiosity and Humility: Approaching work with a desire to learn, understand, and acknowledge that there's always more to discover, fostering continuous improvement.

• Care for One Another: A culture that prioritizes employee well-being and mutual support, creating a positive and engaging work environment.

• Data-Driven and Outcome-Oriented: While not explicitly stated as a value, the emphasis on "actionable insights," "outcomes," and "impact" suggests a strong preference for designs that are grounded in data and contribute demonstrably to business and user goals.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be deeply integrated with product managers, engineers, and researchers, working collaboratively throughout the product development lifecycle.

• Shared Best Practices: A culture of sharing knowledge and best practices within the design team to elevate the quality of design across the organization.

• Iterative Feedback Loops: Encouraging regular feedback on designs from peers, stakeholders, and users to refine solutions and ensure alignment.

• Proactive Communication: Maintaining open lines of communication, especially in a remote setting, to ensure alignment and address challenges promptly.

📝 Enhancement Note: The team culture values are clearly articulated by Hyland, emphasizing a positive, supportive, and collaborative environment. The "Lead" role is expected to embody and promote these values, particularly in mentoring and fostering constructive debate.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity in Healthcare: Navigating the intricate workflows, regulations, and diverse user needs within the healthcare industry (payer, clinical, imaging) requires deep understanding and careful design.

• Scalability Across a Broad Portfolio: Ensuring design patterns and systems are robust enough to scale across multiple product lines and teams, maintaining consistency while accommodating specific product needs.

• Balancing Enterprise Needs with Consumer-Grade UX: Delivering highly functional enterprise software that also provides an intuitive and polished user experience comparable to consumer applications.

• Integrating AI Responsibly: Designing with AI requires careful consideration of transparency, bias, control, and user trust, especially in a sensitive domain like healthcare.

• Remote Collaboration Dynamics: Effectively collaborating, critiquing, and driving consensus among distributed teams across different time zones.

Learning & Development Opportunities:

• Specialized Healthcare UX Training: Opportunities to deepen expertise in healthcare user research, regulatory compliance (HIPAA), and specific clinical workflows.

• Advanced Design System Development: Involvement in evolving and scaling Hyland's design system, potentially leading to specialization in design system architecture.

• AI in Design Workshops: Access to internal or external training on leveraging AI tools and methodologies within the design process.

• Leadership and Mentorship Development: Formal or informal opportunities to hone leadership and mentoring skills through coaching junior designers and influencing product strategy.

• Industry Conferences and Events: Support for attending relevant UX, design, and healthcare technology conferences to stay abreast of industry trends and best practices.

📝 Enhancement Note: The challenges identified are specific to the role's domain (healthcare enterprise software) and level (lead). The growth opportunities are framed to leverage these challenges into developmental pathways.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you shaped the design direction for a complex enterprise software product. What was your process and what was the outcome?" (Focus on strategic thinking, problem-solving, and impact.)

• "How do you approach balancing user needs, business objectives, and technical constraints when designing a new feature or product?" (Highlight your decision-making process and ability to navigate tradeoffs.)

• "Walk us through your process for designing and implementing a scalable design system or a significant set of reusable patterns. What were the key challenges and how did you address them?" (Demonstrate your understanding of systems thinking and collaboration.)

Company & Culture Questions:

• "What interests you specifically about Hyland and our work in the healthcare technology space?" (Research Hyland's mission, products, and recent news.)

• "How do you foster constructive debate and inclusive collaboration within a design team, particularly in a remote setting?" (Relate to Hyland's stated values.)

• "Describe your experience mentoring or coaching other designers. What is your philosophy on developing talent?" (Showcase your leadership potential.)

Portfolio Presentation Strategy:

• Structure for Impact: Begin with a brief overview of your career and design philosophy. Then, select 2-3 projects that best represent your skills for this role (enterprise, complexity, systems, accessibility).

• Deep Dive into Process: For each project, clearly articulate the problem, your specific role, the discovery and research phase, key design decisions and rationale, how you collaborated with stakeholders (PMs, Eng), and the final outcome/impact (with metrics if possible).

• Visual Storytelling: Use high-fidelity mockups, interactive prototypes, user flows, and journey maps to illustrate your work.

• Address Constraints and Tradeoffs: Be prepared to discuss any limitations you faced and how you made decisions to overcome them.

• Engage Your Audience: Make it a conversation. Pause for questions, solicit feedback, and be open to discussion.

Challenge Preparation:

• Understand the Brief: If given a design challenge, dissect the problem statement thoroughly. Identify the core user needs and business goals.

• Think Out Loud: Articulate your thought process clearly as you work through the problem. Explain your assumptions and the rationale behind your design choices.

• Prioritize and Scope: Given time constraints, focus on the most critical aspects of the problem and articulate how you would approach other areas if you had more time.

• Consider Different Solutions: Show that you can explore multiple design directions before settling on a preferred solution.

• Presentation of Solution: Clearly present your proposed solution, explaining its key features, user benefits, and how it addresses the problem.

📝 Enhancement Note: The interview preparation focuses on questions that assess strategic thinking, process, collaboration, and domain knowledge relevant to a Lead UX Designer role in enterprise healthcare software. The portfolio presentation advice emphasizes storytelling, impact, and clear articulation of the design process.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Hyland careers portal via the provided URL.

• Tailor your Resume: Highlight experience with enterprise software design, complex systems, accessibility (WCAG 2.2 AA), design systems (Material Design 3, Angular Material), and Figma. Quantify your achievements with metrics whenever possible.

• Curate Your Portfolio: Select 3-5 projects that showcase your ability to deliver high-impact UX for complex enterprise solutions, with a strong emphasis on design systems, accessibility, and your collaborative process. Ensure each case study clearly outlines the problem, your role, process, solution, and outcomes.

• Prepare Your Narrative: Be ready to articulate your design philosophy, experience with cross-functional collaboration, and how you approach problem-solving and stakeholder management. Practice walking through your portfolio projects concisely and effectively.

• Research Hyland and the Healthcare Domain: Understand Hyland's mission, their Content Innovation Cloud, and the specific challenges and opportunities within the healthcare software market. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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