Lead Product Designer - Benefits Servicing

📍 Job Overview

Job Title: Lead Product Designer - Benefits Servicing

Company: Humana

Location: Remote US

Job Type: Full time

Category: Product Design / User Experience (UX) Design

Date Posted: 2026-07-31

Experience Level: 7+ years product design experience, 3+ years mentoring designers

Remote Status: Fully Remote

🚀 Role Summary

• Lead the end-to-end design strategy for Humana’s medical benefits experience within their digital ecosystem, focusing on simplifying complex healthcare coverage information for members.

• Drive the creation of seamless, human-centered digital experiences that enhance member understanding, access, and maximization of their healthcare benefits.

• Collaborate closely with product managers, engineers, marketing, and analytics teams to translate complex benefits information into intuitive and actionable user journeys.

• Leverage user research and data-driven insights to inform design decisions, measure impact, and ensure designs align with key business outcomes like member satisfaction, retention, and operational efficiency.

📝 Enhancement Note: While the role title is "Lead Product Designer," the responsibilities and desired outcomes strongly align with a Senior UX Designer or UX Lead role focused on a specific, complex domain (healthcare benefits). The emphasis on "end-to-end design strategy," "cross-functional leadership," and "influencing key business outcomes" positions this as a strategic, high-impact individual contributor or team lead role within the design function.

📈 Primary Responsibilities

• Define and champion the overarching design strategy for Humana’s medical benefits servicing, ensuring a cohesive and user-centric approach that supports business objectives.

• Lead the design of complex, end-to-end user journeys for member benefits, ensuring clarity, accessibility, and ease of use for diverse populations.

• Collaborate with cross-functional teams (Product, Engineering, Marketing, Analytics) to conceptualize, design, and implement innovative solutions that address critical member needs related to benefits.

• Champion the integration of user research findings and data analytics into the design process to validate hypotheses and measure the effectiveness of design solutions.

• Advocate for and implement best practices in accessibility, inclusivity, and ethical design across all digital touchpoints related to medical benefits.

• Present compelling design concepts, strategies, and research insights to senior leadership and key stakeholders, effectively articulating design rationale and business value.

• Partner with other design and product teams to ensure consistency and seamless integration of the benefits experience across Humana's broader digital ecosystem.

• Mentor and coach other designers, fostering a collaborative and high-performing design team environment focused on continuous improvement and skill development.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership and hands-on design execution. The emphasis on "member jobs to be done" and "critical benefit-related" areas suggests a focus on solving core user problems within the healthcare benefits domain. The requirement to "partner with other Product and Design teams" indicates a need for strong collaboration and alignment across different product areas.

🎓 Skills & Qualifications

Education: Bachelor’s or advanced degree in Human-Computer Interaction (HCI), Design, or a related field, or equivalent practical experience.

Experience: 7+ years of progressive experience in digital product design, with a demonstrated track record of delivering impactful outcomes. Requires 3+ years of experience in coaching, mentoring, or leading other designers.

Required Skills:

• Portfolio of Impactful Digital Product Outcomes: A robust portfolio showcasing successful end-to-end design projects, demonstrating problem-solving, strategic thinking, and measurable results.

• User-Centered Design Expertise: Deep understanding and practical application of user-centered design principles, methodologies, and best practices across various design disciplines (UX, UI, interaction, visual, service design).

• Complex Journey Design: Proven experience designing intricate, end-to-end user journeys, ideally within regulated or complex industries such as healthcare, insurance, or financial services.

• Design & Prototyping Tools: Proficiency with modern design and prototyping software, with a specific requirement for Figma.

• User Research & Insights Translation: Strong command of user research methodologies (qualitative and quantitative) and the ability to translate research findings into actionable design solutions.

• **Communication & Storytelling