Lead Product Designer

📍 Job Overview

Job Title: Lead Product Designer

Company: Trudell Medical Group (Aetonix)

Location: London, Ontario, Canada (Remote within Canada or United States)

Job Type: Full-Time

Category: Product Design / Digital Health

Date Posted: April 15, 2026

Experience Level: 10+ Years

Remote Status: Fully Remote (Canada/US)

🚀 Role Summary

• Lead product design initiatives for both patient-facing mobile and care-team desktop applications, ensuring a cohesive and user-centered experience.

• Drive continuous discovery and research practices to inform product strategy and identify new opportunities for innovation in chronic care management.

• Elevate the design craft and establish high standards for quality, usability, and accessibility across all product touchpoints.

• Act as a key collaborator within the product trio, contributing to strategic product decisions and shaping the product roadmap with user insights and data.

📝 Enhancement Note: This role is positioned as a senior individual contributor, focusing on design leadership and execution rather than people management. The emphasis is on influencing through expertise and driving high-quality design outcomes in a critical healthcare technology space.

📈 Primary Responsibilities

• Deliver high-quality, well-reasoned design solutions from initial problem framing through to the final shipped product, covering both user experience (UX) and user interface (UI) design.

• Conduct and lead qualitative and quantitative user research with care teams and Medicare patients to uncover deep user needs and validate design hypotheses.

• Co-steward and actively contribute to the evolution and maintenance of the shared design system across web and mobile platforms, ensuring consistency and efficiency.

• Translate complex clinical workflows and healthcare protocols into clear, intuitive, and effective software interactions for both patient and provider users.

• Participate actively in product trio meetings, advocating for user needs and influencing strategic product decisions based on research findings and design expertise.

• Facilitate collaborative sessions using methodologies like story mapping, Opportunity Solution Trees, and assumption mapping to align product, design, and engineering teams on risks and priorities.

• Present design work and research insights confidently to a variety of stakeholders, including executives, cross-functional teams, and external partners.

• Champion accessibility best practices (e.g., keyboard navigation, screen reader compatibility, clear focus states) throughout the design process.

• Mentor and elevate the skills of other designers on the team through constructive critique and knowledge sharing, without direct reporting lines.

• Leverage product analytics tools (e.g., Amplitude) to understand user behavior, identify pain points, and inform data-driven design iterations.

📝 Enhancement Note: The responsibilities highlight a dual focus on hands-on design execution and strategic product involvement, emphasizing the candidate's ability to both create and influence. The mention of specific facilitation techniques (story maps, OSTs) indicates a mature product development process.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent experience and expertise is paramount. A background in Human-Computer Interaction (HCI), Design, or a related field is often beneficial.

Experience: Typically 7-10+ years of progressive experience in product design, with a proven track record of end-to-end product ownership from initial research to shipped product.

Required Skills:

• End-to-End Product Design: Demonstrated ability to own and deliver complete design solutions, from user research and concept ideation to high-fidelity mockups, prototyping, and final implementation support.

• User Research Expertise: Proficiency in conducting qualitative (e.g., interviews, usability studies) and quantitative research, synthesizing findings, and translating them into actionable design insights.

• Design System Stewardship: Experience in contributing to, maintaining, and scaling design systems across web and mobile applications, ensuring consistency and efficiency.

• Healthcare/Regulated Software Acumen: Understanding of healthcare industry specifics, including HIPAA compliance and the impact of clinical workflows on design decisions.

• AI/ML Product Design: Hands-on experience designing and shipping AI or ML-powered features, with the ability to articulate clear design principles for these technologies.

• Accessibility Practice: Solid understanding and practical application of accessibility standards (e.g., WCAG 2.1 AA), including keyboard navigation and screen reader flows.

• Prototyping & Wireframing: Proficiency with design tools for creating wireframes, interactive prototypes, and high-fidelity mockups.

• Data-Driven Design: Familiarity with product analytics tools (e.g., Amplitude) to inform design decisions and measure impact.

• Mentorship & Influence: Experience guiding and elevating the work of peers through constructive feedback and knowledge sharing.

• Stakeholder Communication: Ability to craft compelling narratives and present design solutions effectively to diverse audiences, including executives and technical teams.

Preferred Skills:

• Behavioral Science Application: Experience applying principles of behavioral science to design for habit formation, engagement, or behavior change.

• Chronic Care Management (CCM) / Remote Patient Monitoring (RPM) Familiarity: Knowledge of platforms and workflows related to chronic disease management and remote patient monitoring.

• Conversational AI/Clinical Decision Support Design: Experience specifically designing AI/ML features within healthcare contexts, such as conversational interfaces or clinical decision support systems.

• Advanced Accessibility Expertise: Deep expertise in WCAG 2.1 AA compliance within a regulated health context.

📝 Enhancement Note: The requirement for AI/ML product design experience and familiarity with specific AI design/research tooling (Claude, Figma Make) indicates a forward-thinking approach to design technology. The emphasis on healthcare context and HIPAA underscores the critical nature of this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Comprehensive Case Studies: Showcase 3-5 detailed case studies demonstrating end-to-end design ownership, from initial problem definition and user research to final shipped product and impact.

• Problem Framing & Solution Exploration: Clearly articulate the problem space, the research conducted, and the iterative process used to explore and define solutions.

• Design System Contribution: Include examples of how you've contributed to or utilized design systems, highlighting consistency and scalability.

• AI/ML Design Examples: Showcase projects involving AI/ML features, explaining the design challenges and how you approached them, particularly in a user-facing context.

• Healthcare Contextualization: Demonstrate an understanding of how healthcare regulations (e.g., HIPAA) and clinical workflows influenced your design decisions.

• Quantitative Impact: Quantify the impact of your designs where possible, using metrics related to user engagement, task completion, error reduction, or clinical outcomes.

Process Documentation:

• Research Methodology: Detail your approach to user research, including methods used, participant recruitment, and synthesis techniques.

• Design Process Flow: Illustrate your typical design process, from discovery and ideation to prototyping, testing, and handoff.

• Collaboration & Handoff: Show how you collaborate with product managers, engineers, and other stakeholders, and your process for design handoff.

📝 Enhancement Note: The portfolio requirements are heavily focused on demonstrating a mature, end-to-end design process with specific emphasis on research, AI/ML integration, and impact in a regulated environment. Candidates should be prepared to articulate their contributions and the outcomes of their work.

💵 Compensation & Benefits

Salary Range: Based on the experience level (7-10+ years), the location (Canada/US), and the specialized nature of healthcare technology and AI/ML design, a competitive salary range would be estimated. For a senior role of this nature in major Canadian or US tech hubs, a range of $120,000 - $180,000 USD / $160,000 - $240,000 CAD would be a reasonable expectation. This estimate accounts for the advanced skill set required, including AI/ML design and healthcare domain knowledge.

Benefits:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.

• Life Insurance: Provided for added financial security.

• Agile & Dynamic Team Environment: Opportunity to work with a motivated and fast-growing team.

• Impactful Work: The chance to make a tangible difference in people's lives through improved virtual care.

• Growth Opportunities: As outlined in the Career & Growth Analysis section, with potential for skill development and increased influence.

Working Hours: The role is full-time, with an expected 40 hours per week. While remote, candidates in EST/CST time zones are preferred for core collaboration hours, suggesting a need for consistent availability during business hours.

📝 Enhancement Note: The company explicitly states that compensation is determined by job-related skills, knowledge, experience, and location, encouraging open dialogue with recruiters. The provided salary range is a benchmark based on industry standards for similar roles and locations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Health / Healthcare Technology. Aetonix, now part of Trudell Medical Group, focuses on connecting clinicians and patients through care pathways, utilizing a mobile platform for remote patient monitoring, telehealth, and chronic care management.

Company Size: Aetonix operates as a startup within the larger Trudell Medical Group. The startup environment implies agility, rapid iteration, and a close-knit team, while the TMI backing provides stability and resources. This blend offers a unique culture.

Founded: Aetonix began as a startup 10 years ago. Trudell Medical Group is a Canadian-headquartered medical device company.

Team Structure:

• Product Trio Collaboration: The role reports to the VP of Product and will work closely within a "product trio" consisting of a designer (this role), a product manager, and an engineer. This structure emphasizes cross-functional collaboration and shared ownership.

• Design Leadership: While not a people manager, the Lead Product Designer will act as a "Craft Leader" and "Discovery Partner," influencing design standards and product direction through expertise.

• Cross-functional Integration: Close collaboration with engineering, product management, and potentially clinical stakeholders is expected.

Methodology:

• Agile Development: The company operates with "startup urgency," suggesting an agile development methodology focused on rapid iteration and continuous improvement.

• Data-Driven Design: Emphasis on using product analytics and user research to inform decisions.

• User-Centered Design: Core to the product's mission, with a strong focus on patient and care team needs.

Company Website: [Trudell Medical Group Website - inferred from domain: trudellmedicalgroup.com; Aetonix website: aetonix.com]

📝 Enhancement Note: The company culture appears to balance startup agility and innovation with the stability and resources of a larger medical device organization. The focus on patient outcomes and improving healthcare delivery is a strong cultural driver.

📈 Career & Growth Analysis

Operations Career Level: This role is a Senior Individual Contributor (IC) level, specifically a "Lead" Product Designer. It signifies a high level of expertise and influence, focusing on design craft, research leadership, and product strategy contribution rather than direct management responsibilities.

Reporting Structure: Reports directly to the VP of Product. Works within a product trio, collaborating closely with a Product Manager and Engineering Lead/Team.

Operations Impact: The role has a direct impact on the usability, effectiveness, and accessibility of a digital health platform that serves tens of thousands of patients and hundreds of hospitals. Design decisions directly influence patient outcomes, care team efficiency, and the company's ability to scale its chronic care management solutions.

Growth Opportunities:

• Skill Specialization: Deepen expertise in AI/ML product design, healthcare technology, and advanced research methodologies.

• Design System Leadership: Take on a more prominent role in defining and scaling the design system.

• Product Strategy Influence: Increase influence on product roadmap decisions and company strategy through demonstrated impact and leadership.

• Cross-functional Leadership: Develop stronger skills in facilitating product discovery and driving alignment across diverse teams.

• Potential for Future Leadership: While not a management role now, demonstrated leadership in craft and influence can open doors to future leadership opportunities within design or product management in a growing company.

📝 Enhancement Note: This role offers a clear path for senior designers to grow their influence and expertise within a critical and rapidly evolving sector of the technology industry. The focus on impact and strategic contribution is a key differentiator for career progression.

🌐 Work Environment

Office Type: Fully Remote. This role is designed for individuals working from their home office.

Office Location(s): Open to candidates located in Canada or the United States. A preference is stated for candidates within EST/CST time zones to facilitate core collaboration hours. Occasional in-person team meetings are required 2-4 times per year, primarily in the London, Ontario, and Toronto, Canada areas.

Workspace Context:

• Remote Collaboration Tools: Expect extensive use of collaboration tools (e.g., Slack, Zoom, shared documents) and design/research platforms (Figma, Amplitude, etc.).

• Product Trio Dynamics: A highly collaborative environment within the product trio, requiring strong communication and alignment.

• Healthcare Data Sensitivity: Awareness and adherence to data privacy and security protocols (HIPAA) are crucial, even in a remote setting.

Work Schedule: Full-time (40 hours/week). Flexibility is implied with a remote setup, but core collaboration hours are preferred, suggesting a need for availability during standard business hours, particularly within EST/CST time zones.

📝 Enhancement Note: The hybrid nature of the remote work, with required in-person meetings, suggests a company that values both the flexibility of remote work and the benefits of in-person team cohesion and intensive collaboration sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your resume and portfolio to assess experience, skills, and alignment with the "Must Have" requirements.

• Portfolio Presentation & Discussion: A key stage will involve presenting selected case studies from your portfolio. Be prepared to walk through your design process, research insights, design decisions, challenges faced, and the impact of your work.

• Product Trio/Team Interviews: Interviews with the VP of Product, Product Manager, and Engineering leads to assess collaboration style, problem-solving approach, and technical understanding.

• Design Critique Session: You may be asked to critique existing designs or solve a new design problem, demonstrating your design thinking and communication skills.

• Behavioral & Cultural Fit Interviews: Assessing your alignment with the company's values (builder, mission-driven, humble) and your ability to thrive in a remote, agile environment.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong case studies that best showcase your end-to-end design process, AI/ML experience, healthcare context understanding, and impact.

• Tell a Story: Structure each case study as a narrative. Clearly define the problem, your role, the process you followed, the solutions you designed, the challenges you overcame, and the measurable outcomes.

• Highlight Impact: Quantify results whenever possible. Use metrics to demonstrate how your design decisions positively affected user behavior, business goals, or patient outcomes.

• Show, Don't Just Tell: Use visuals effectively – sketches, wireframes, prototypes, user flows, research synthesis artifacts – to illustrate your process and solutions.

• Address AI/ML & Healthcare: Explicitly call out projects where you applied AI/ML and discuss any considerations for healthcare or regulated environments.

• Practice Your Presentation: Rehearse presenting your case studies clearly and concisely, anticipating questions about your decision-making process.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with chronic care management, remote patient monitoring, and the challenges faced by Medicare patients and care coordinators.

• Review Design Methodologies: Be ready to discuss and apply concepts like Opportunity Solution Trees, story mapping, and assumption mapping.

• Prepare for AI/ML Design Questions: Think about how you approach designing for AI features, including explainability, trust, and user control.

• Practice Articulating Trade-offs: Be prepared to discuss design trade-offs and how you balance user needs, business goals, and technical constraints, especially in a clinical context.

📝 Enhancement Note: The interview process is heavily geared towards assessing practical design skills, research capabilities, and strategic thinking. A well-prepared portfolio that tells a compelling story of impact and process is critical for success.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (strongly implied, core tool for modern design teams, especially with mentions of Figma Make).

• AI Design/Research Tooling: Claude, Figma Make, or equivalents (explicitly mentioned for accelerating prototyping, synthesis, and research).

• User Research Platforms: Tools for conducting usability studies, surveys, and synthesizing findings.

• Design System Tools: Figma Libraries or similar for managing design components.

Analytics & Reporting:

• Product Analytics: Amplitude (explicitly mentioned for uncovering usage patterns and informing design decisions).

• General Analytics: Potentially Google Analytics or similar for web traffic.

CRM & Automation:

• While not explicitly listed for the design role, understanding that the platform supports care teams and patients suggests potential integrations with EMR/EHR systems or other healthcare platforms. The company likely uses standard business tools for project management and communication.

📝 Enhancement Note: Proficiency in Figma and an understanding of AI-assisted design tools are essential. Experience with Amplitude for analytics is a significant plus, indicating a data-informed design approach.

👥 Team Culture & Values

Operations Values:

• Builder Mentality: A passion for creating new products and features rather than just refining existing ones.

• Mission-Driven: A strong commitment to improving patient care and outcomes, particularly in chronic disease management.

• Humble Confidence: The ability to listen deeply, offer constructive challenges, and persuade stakeholders effectively.

• Craftsmanship: A dedication to high-quality design, attention to detail, and setting high standards.

• Collaboration: Valuing teamwork and cross-functional partnership to achieve shared goals.

Collaboration Style:

• Product Trio Integration: Works closely with Product Managers and Engineers, acting as a full voice in product decisions.

• Cross-functional Communication: Engages with executives, clinicians, and innovation partners, requiring strong communication and presentation skills.

• Iterative & Feedback-Oriented: The "startup urgency" implies a culture of rapid iteration, learning from feedback, and continuous improvement.

• Knowledge Sharing: Encourages sharing of design insights and research findings to elevate the entire team.

📝 Enhancement Note: The emphasis on being a "builder," "mission-driven," and "humble" points to a team that values initiative, purpose, and collaborative respect. This is a team that aims to make a tangible impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Workflows: Translating intricate clinical processes and patient needs into simple, intuitive digital experiences.

• Balancing Innovation with Regulation: Integrating cutting-edge AI/ML features while adhering to strict healthcare regulations like HIPAA and ensuring patient safety.

• Scaling Design Systems: Evolving and maintaining a robust design system that supports both mobile and web platforms across a growing product suite.

• Driving Adoption of AI Features: Designing AI/ML functionalities that users trust, understand, and find genuinely helpful in managing their health.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion and effective communication in a fully remote environment, while also managing occasional in-person meetings.

Learning & Development Opportunities:

• Deep Dive into Digital Health: Gain extensive experience in the nuances of chronic care management, remote patient monitoring, and healthcare technology.

• AI/ML Design Specialization: Hone skills in designing for AI-powered products, including explainability, bias mitigation, and user trust.

• Research Infrastructure Development: Build and refine research processes that empower the entire product team.

• Strategic Product Influence: Grow influence on product strategy by demonstrating leadership and delivering impactful design solutions.

• Mentorship & Design Leadership: Develop leadership skills by mentoring peers and setting design standards for the team.

📝 Enhancement Note: The role presents significant opportunities to tackle complex problems in a high-impact industry, pushing the boundaries of AI in healthcare and refining design processes for a growing digital health platform.

💡 Interview Preparation

Strategy Questions:

• Product Strategy & Vision: "How would you approach designing a new AI feature to help patients adhere to complex medication schedules for multiple chronic conditions?" (Prepare to discuss user research, AI capabilities, ethical considerations, and outcome metrics.)

• User Research & Discovery: "Describe a time you uncovered a critical user need through research that significantly changed the direction of a product. How did you validate it?" (Be ready to detail your research process, synthesis, and how you communicated findings.)

• Design Process & Problem Solving: "Walk me through your process for tackling a complex clinical workflow that needs to be simplified for a patient mobile app. What tools and methods would you use?" (Focus on iterative design, user testing, and translating complexity.)

Company & Culture Questions:

• Mission Alignment: "What interests you most about Aetonix's mission to improve chronic care management? How does your design philosophy align with this?" (Connect your passion to patient outcomes and healthcare impact.)

• Team Collaboration: "How do you typically collaborate with product managers and engineers? Describe a challenging cross-functional collaboration and how you navigated it." (Highlight your "product trio" experience and communication style.)

• Design Leadership: "How do you influence design direction and elevate craft within a team without direct management authority?" (Provide examples of mentorship, critique, and setting standards.)

Portfolio Presentation Strategy:

• Focus on Impact: For each case study, start with the problem and the desired outcome. Clearly articulate the measurable impact your design had.

• Showcase Your Process: Visually represent your design journey – from initial sketches and research artifacts to final UI. Explain why you made certain decisions.

• Highlight AI/ML & Healthcare Nuances: Be explicit about where AI/ML was used and how you addressed healthcare-specific constraints or user needs.

• Tell a Compelling Narrative: Structure your presentation like a story, engaging your audience and demonstrating your passion for the problem.

• Anticipate Questions: Be ready to discuss trade-offs, alternative solutions, and how you would iterate further.

📝 Enhancement Note: Prepare to discuss your experience with AI/ML design in a practical way, demonstrating an understanding of both the technology's potential and its ethical/practical implications in healthcare. Your portfolio is your primary tool to showcase this.

📌 Application Steps

To apply for this Lead Product Designer position:

• Submit your application through the provided link on the Dayforce portal.

• Curate Your Portfolio: Select 2-3 of your most relevant and impactful case studies that demonstrate your end-to-end design process, AI/ML experience, healthcare context, and measurable outcomes. Prioritize those showcasing complex problem-solving.

• Tailor Your Resume: Highlight keywords and experiences directly relevant to the job description, such as "product design," "user research," "AI/ML design," "healthcare technology," "design systems," and "stakeholder management." Quantify achievements where possible.

• Prepare Your Presentation: Practice articulating your case studies clearly and concisely. Be ready to discuss your design rationale, research methodologies, and the impact of your work. Rehearse explaining your approach to AI/ML design and healthcare-specific challenges.

• Research the Company: Familiarize yourself with Aetonix's mission, the Trudell Medical Group, their existing products (aTouchAway), and the digital health landscape. Understand their focus on chronic care management and remote patient monitoring.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.